Best customer service w Adel! Came to look at the glasses and left with 2 pairs. Adel was very knowledgeable sweet and patient. I was so super happy with my rayaban meta glasses and a cute pair of shades besides. Hope when you go here Adel is there to help you! Best experience while buying sunglasses! read more

Sunglass Hut - My new meta glasses!!! Thanks Adel! - Sunglasses Near Me - National City, California

I went to this location today at 1pm and met with the nicest attendant, Gayle. The thing was I didn't purchase any today I came here to have my pair of Rayban's adjusted that I bought from a different location before pandemic. There were 4 or 5 people inside the store including me and it was just by herself but she wasn't flustered or I didn't feel that she was rushing me. She helped me as if I'm the only one there. I like that she asked if I liked it and if its still not comfortable she said that she can adjust more and to top it all, I showed her my sunglass case that was broken, she somehow found another new case not identical but gave it to me for free! So yeah, here's to you Gayle who loves to help her customers more than anything else. Cheers! read more

Sunglass Hut - the free case, mine used to be black - Sunglasses Near Me - National City, California

I don't think I've ever had a more uncomfortable shopping experience in my life. We entered this store in search of some sunglasses and were instantly greeted by a young girl. Not so bad right? Until she followed me around the store soo closely I felt a moment of her awkward presence blanketing my entire personal space. I'm not exaggerating either. I had to lightly shuffle away to gain space. Honestly I regret not telling her politely to get Away from me. We left the store. I won't be back. read more

We are super disappointed with the service and the customer service of the employee by the name of "Daniela" first of, do not buy anything here, they are running a bad business model, if u buy a pair and you change your mind, they will not return your money, they will tell you the glasses are scratched when the glasses were brand new, I bought them for Christmas as a surprise for my wife but she did not like them so went back to return them and they said "they're are scratched..." when I swear on the things I love them most, my wife never wore them not once, just to try them on and they went right back to the box... and they said they could not give me my money back because they were scratched... when I made sure they gave me a "brand new" pair out of the box for this same reason and they still did not accept my return, I told them that's how I got them and they said "oh well, it's our policy and we cannot give u the money back..." I couldn't believe what I was hearing, and since we were disappointed and bother for the unfairness, we were telling them how possible could that be and the girl "Daniela" stated getting an attitude like she was the owner, I had to tell her she needed to keep her composure because she was being rude and disrespectful with her attitude, tone of voice, and body language, my wife was telling her that she was going to complain about her customer service and she replied "DO IT..." repeatedly, and she kept making smart remarks and I even said, "dang, your still going..." even her co-worker told her to stay quiet and calm down, and she would be like, "No why?? Why should I stay quiet..." and on and on and on... I told her because you are an employee and we deserve good customer service, we have bought so many glasses and have spent thousands and we surely did not deserve that kind of attitude... they have lost our business, and to top it off, another couple came in when we were there with the same exact situation as mine and they did "the same thing" OMG, they are running a scam, they do the same to anyone who tries to return the glasses, they claim they are "scratched"... they check and check and they put the glasses under the loop and they find any tiny little imperfections to tell you they are scratched and they say "we don't know what you do with them when you go outside the store..." unbelievable... total dissatisfaction and bad moment at the store... we will not comeback and they have lost a loyal customer, for the bad customer service attitude after we spent thousands over a period of time... I rather buy from Macys or the actual name store where the will accept returns, no questions asked... save your time and money and go elsewhere... read more

I had ordered my husband the turbine Oakley sunglasses online in the color red. Unfortunately he didnt like the color,so i called the sunglasses hut store in plaza bonita mall. Its 5 mins away from my house. I first called to make sure they had the pair in blue in stock which they did!. The lady on the phone was polite and helpful. My husband and I arrived to the store and 2 young ladies helped us immediately! They brought the glasses out let my husband try them on, make sure they were in good condition before we proceeded to the return transaction. The return processes was easy and fast! I got my refund in 3 days for what i paid online. I will buy again from sunglass hut!! read more

I purchased my tory burch sunglasses here years ago and they told me they do free adjustment at no cost. I went here yesterday 07/27/2015 around 8ish in the evening.I wanted to purchase another sunglasses the persol one, i already knew which one i wanted but it was not available. The guy who was working that evening did not even offer any help or even said hi and my bf and i were the only one there. I brought in my old sunglasses and asked him if he could adjust them for me because the sunglasses were not fitting right, i had to manually snug them behind my ear because it was crooked and would not stay behind my ear. The guy looked at my sunglasses and said "thats how they were made when you bought it and if i adjust it then it is going to slip off ur nose". I told the guy, excuse me, i didnt purchase this sunglasses this way, and i showed him how they were crooked when i put them on and how i had to snug them behind my ear because it kept popping off. And i kept telling him, a sunglasses is not suppose to do that, your suppose to be comfortable. So after awhile of arguing he eventually adjusted them. (I can see he really hates his job or he is just tooo damn lazy to do adjust them). Well after he adjusted them my sunglasses were finally comfortable to wear and they were firting right. He then comment "you probably stepped on it". Well duh, thats why i was asking you to adjust them because it was crooked.. I got the same sunglasses adjusted before in fashion valley and i had no issuses getting them adjusted.. The sunglasses i have always loses its shape and gets crooked, i dont know why. read more

I have been here a few times to get some sunglasses. I went a few days ago to get my frames checked out and they stated I needed to call and get them fixed. I love how they choose to clean my glasses without even asking me. The store manager and his team are awesome at customer service! read more

12/7/18 11:00am I went to get my glasses fixed and the girl working was really nice and patient. She fixed and cleaned my lenses with no problems and with her complete undivided attention, this place definitely has great service! read more

I bought 3 pairs of sunglasses. Never worn. Tried to return 1 pair and they said i couldnt because it was damaged. Alexa sold it to me and didnt specify that i should check if the sunglasses are scratched or damaged because if they are you cant return them. Wouldnt recommend buying sunglasses there. Pretty sure most of them are damaged. Or if you do really check if they are scratched or damaged. read more

If I could give this store 0 stars I would. On 7/19 my husband and I purchased a pair of Ray Bans at the Plaza Bonita location (National City, CA). My husband had lost his favorite sunglasses and wanted to replace them. The cost including tax was $209.89. The manager, Estefani, swiped our card for the transaction. Moments later, she said "the transaction did not go through". My husband asked her if she was sure it didn't go through because he didn't want to be charged twice. She assured us that the first transaction was not processed. A week later, when reviewing our card transactions we discovered that they had charged us twice for the glasses. We called the store immediately, Estafanie called her "people" and told us that they only showed one transaction. She asked to please give her 15 days just in case there was a problem between the banks. On the 15th day, we called Estafanie and she stated that hadn't her from her "people". At that point, we contacted our bank who assured us that there definitely were 2 separate transactions. That it would not have taken more than 3 business days for a duplicate transaction to be reversed. She gave us a print out of the transactions. She advised us file a fraud claim. We took the printout to the store. Estafanie was not there but we left it along with our number. She never followed up with us and when we called her she advised us to file the claim while she researched on her side. She has never had a sense of urgency about the situation, awful customer service. It will be the last time I purchase anything from Sunglasses Hut. Thankfully our bank immediately put the funds back in our account while they investigate the fraudulent claim. When I read the other reviews I remembered something else. When my husband stepped outside and put the glasses on he noticed a weird glare. We immediately returned to the store. There was only one salesperson working so we waited while she helped someone else. This is when we noticed that they sell you the display glasses. We requested a new pair. They didn't have them in stock. When we protested the manager came and said she'd go to their other location at Macy's. read more

The employees here are nice as long as you are buying something, or if they see you have genuine interest in a product. In any other circumstance they are rude and cold. Last year early Oct 2017 I went in to buy a pair of sunglasses for my husband's birthday. I ended up choosing a pair of Ray-bands Ferrari special editions, ended up spending a little over $300 with taxes included. I specifically asked the lady helping me that in case my husband didn't like them if we can bring them back and exchange for another pair. "Absolutely" she said, "just make sure you complete the exchange within 90 days of purchase and the product free of damage", i.e. scratched. Two weeks later his birthday comes around, during this time I kept the glasses in its original case inside the store bag in my car glove-box compartment. Day of his birthday arrives, I give him his present, he didn't really liked them and wanted to see what other options there were at the store. We drove to the store the same day, told the lady we where there to exchange the glasses for another pair, the lady took the bag with the glasses still in the original box and gave the bag to another employee who was standing at the register. Then the lady proceeded to entertain us by having us look at the other options in the shelf that my husband could try on. Then all of the sudden the lady at the register yells out that we couldn't exchange them because the glasses where scratched. I was shocked! I told them that we never even got the glasses out of the box until the night before when I gave them to my husband for his birthday. But she was more worry about the scratch than listening to me. I felt completely cheated and taken advantage at this store by these two ladies. The two of them acted very suspicious during the whole situation, and the fact that one of them distracts you while the other person takes your glasses behind the register without telling you they are going to check for scratch makes you think if they have this thing down to a play. While one of them distracts you the other makes a tiny scratch so you are not able to make the exchange or return the product. I'm sure this is not a Sunglass Hut company policy, but because of shady employees like these at this particular store they lost a loyal customer who have purchase all of his sunglasses from this company for the past 20 years. read more

AVOID THIS LOCATION !!!!!! The service is horrible, especially when receiving "help" from Alexa. I came in because I was sold a pair of damaged sunglasses a few hours before, and wanted to either exchange them for a new pair if they had them, or receive a refund. She became nasty and rude, stating that Sunglass Hut does not take back "damaged" items even though they had no problem selling them to me. As I was walking out she yelled, "Im laughing at you"in front of customers! This store lacks professionalism...Alexa needs to go! Not sure why she feels she can speak to customers in such a manner. Its no wonder why this location has horrendous reviews. read more

Horrible service! Went in there today and the 2 ladies didn't even greet me and continued to speak in Spanish (the entire time I was there). I looked at a few cases and neither even bothered to ask if I needed help. After a few minutes it was clear they didn't want to help me so I left. Hope the manager reads this! read more

Bought a pair of Raybans a few months back, went back yesterday around 6 pm to have the nose piece and ear piece adjusted. The woman that was there kept on saying " I don't understand what you want me to do!" She was annoyed and didn't seem to want to help. Horrible horrible service. Everyone else from this store was nice except for her. read more