Personally want to thank Stanton Optical Broadway for the PHENOMENAL customer service that your…read morestore associate Gerald provided me today at your 1295 Broadway Chula Vista location! Glad I was eager to have asked Gerald about the glasses I have been using from driving. Those glasses actually WEREN'T driving glasses, they were meant for reading. * Note- Highly recommend to call ahead of time to make an appointment at any Stanton Optical.

Stanton optical continues to strive. Since I first started wearing glasses this has been the place…read moreI've come and feel most comfortable with. Customer service is always on top its game. They always answer any of my questions I have ( stupid or not ). They have plenty of different frames styles to choose from as well as contact options. Thanks again Stanton optical

Very disappointed at this location in Otay Ranch. Been going on this branch for a very long time…read more Since then the customer service here degraded from awesomeness to sucky! I ordered replacement on both of my glasses (1x meta glasses and a regular eye glasses) I purchased an insurance for both, My meta got deeply scratches on one of the lens and my regular glasses broke and need replacement. I got a text message that one of the glasses is ready for pickup. To save time on pick up, thought I call to check if both are in if not I will wait for the second pair to pick them up at the same time. I was out on hold (She says I will check it for you. 18 minutes later on hold, as in no one came back. I hanged up! Bad service for a paid glasses!!! This is not the first time that I called to check on status of my glasses. It seems that every year this has happen after they got paid for us buying glasses with prescription. We will have to look for a different location for our next prescription which happens to be this year. You gave them a chance and still do the same thing. We are a family of 5 that all get prescribed glasses here. It is not our loss... It's yours!

I rarely write negative reviews, but my experience with LensCrafters has been extremely…read moredisappointing. I ordered and paid for a pair of Ray-Ban sunglasses on July 26, replacing the exact same pair I had purchased from them about three months earlier and unfortunately lost. The first order was incorrect, and when the glasses arrived nearly two weeks later, no one contacted me. To make matters worse, I was even told through my voice message that I had already picked up a pair earlier that week, which I had not. When I expressed my frustration and asked for a refund, I was asked to give them another chance and was assured the replacement would be rushed. Nearly two more weeks have passed, and I still do not have my glasses. I stopped by on August 21st and told it still was not in. Then I receive an email stating the order was just placed after I visited that day! What has been most disappointing is the customer service during this experience. During the last visit the staff person was callous, offered little empathy, no real apology, and very little effort to check the status or help resolve the situation. Mistakes happen and I understand that. But responding as if I am being unreasonable or I'm wasting their time in unacceptable. I ordered a set of regular sunglasses over a month ago and they make it seem that's the long waiting period is the norm. The lack of professionalism, communication, and genuine concern is what prompted me to write my first-ever poor review. I expected much better from LensCrafters. And I'm still waiting...

Stopped by to see if they could fix my daughter's glasses. A temple had become unscrewed. Gentleman…read moretook them to the back. Then a few minutes later came out with the glasses fixed! We were of course pleased with the outcome. Thank you.

I had a little issue with something looking for a part. The employee said they don't have a part,…read morebut he did fix my issue and helped me with the problem I had. Thank you

I've been been a patient at Eye Physicians for the past 30 years, and I absolutely love this…read moremedical practice! I truly can't say enough good things about the doctors, the front desk staff who are always so kind and attentive, and the optical department, which always has the latest and greatest selection of glasses. My regular optometrist is Dr. K, but after my most recent visit, I felt compelled to finally write a review. I had been experiencing some vision troubles, and the front desk was able to get me in right away to see her. She was able to take a detailed look at my eye using their new imaging technology (they really do stay up-to-date with the latest technology), update my prescription, and recommend the right glasses and contacts based on my needs. I then worked with the optical department to measure and fit me for new glasses. They spent so much time helping me and genuinely cared about finding something that fit not only my prescription, but also the style and look I was going for. I was able to get my new frames so quickly, and I absolutely love how they look and feel with my new prescription! After 30 years, I can confidently say this is a practice I highly recommend. The entire team is professional, caring, knowledgeable, and truly goes above and beyond for their patients.

If you get a referral here from a PCP, ER, Urgent Care, or anywhere else, ask for another place…read more Let's start with the staff. I just got a call right now to inform me that I missed an appointment. In response, I apologize sincerely and tried to explain that I thought I received a request to confirm or not confirm, I chose not to confirm. The staff person then interrupted and started to yell at me that the call was just as a courtesy and that I actively needed to go out of my way to call and cancel the appointment. I then said, that's fine, but she did not need to yell as I was in the middle of apologizing. She then lowered her voice (but did not apologize for her behavior). I explained calmly (to keep her calm) that if they needed to charge me for what they believed to be a missed appointment then it is what it is. I explained that I didn't really get any help in the two visits I went so I did not want to go back and hung up. That leads me to the medical staff who don't really do anything. I was referred to this place to get a stye removed from my eye. I show up and I'm told that the doctor is on vacation and he won't be back for another two weeks. I get some antibiotics but I realize while I'm there that they should have never told me to come in as they did not have an ophthalmologist on staff that day. The only medical professionals on staff were optometrists and nurses. Interestingly, the doctor was not forthcoming about the fact that he was an optometrist. When I arrived two weeks later, Dr. Jacobs said he did not think treatment was necessary and told me I needed to use a hot compress and sold a beaded eye mask that you can microwave. I have no problem paying for something that may help but the thought was, if this was what I needed, why didn't I get this two weeks ago instead of getting every treatment necessary so I could wear contacts again. I had also been using a warm compress regularly for several weeks. However, Dr. Jacobs insisted the eye mask was better and he was right but why did they wait to get me the mask? The last several weeks, I had been miserable because I am farsighted in one eye and nearsighted in the other so glasses cause vertigo-like symptoms, dizziness, and headaches. Anyway, when he said his opinion was to not operate, I voiced my belief that I'd rather just have the stye removed. He then said "I'll pretend I didn't hear that." Incredibly rude but I was on a mission to remove this stye that had been bothering me for over 5 weeks. After some discussion, he finally conceded that it was my call and said he wasn't sure but there may be nothing in my eye, the stye could just be skin left over from where there was fluid inside. I asked him to touch the eyelid so he could confirm that this is the right call (since he claimed he had 40 years of experience). He didn't. I could tell he didn't want to operate and I realized despite how upset I was that I wasn't going to force someone who disagreed with me to put a knife against my eye (even though he conceded it would be a very small cut that only took a few days to heal). It just wasn't worth the risk. Overall a negative experience dealing with these folks, which is sad because until now my absolute best experiences with physicians were with ophthalmologists. If you're a potential patient that's made it this far, go somewhere else, they're not worth it. If you work there, you deserve any loss of business caused by this review. If you're the receptionist that started yelling at me, please don't change a thing, less people will come and eventually you'll be out of a job. :)

My family has been patients of Dr Huang for over 17 years…read more He is very knowledgeable and thorough in his examinations and takes the time to explain his procedures in a way that is understood. He provides a comfortable environment for us to feel at home.

I'm very happy with my new hybrid contact lenses. Dr. Huang did a wonderful job on nailing down the…read morefit to the point that they are very comfortable to wear throughout the day. He helped addressed any of my concerns on the clarity during the initial fitting and was very patient until we got it right. They also accept my VSP insurance. I highly recommend this place.

Don't let the odd and maybe sketchy outside location fool you. It's a really nice little optometry…read moreoffice with lovely staff and a wonderful, personable optometrist. There's some milk tea just down the sidewalk if you want a treat after your appointment lol

I just want to give a shout out to Vive Optometry. Due to my high prescription and astigmatism, I…read moreneed lenses that are as exact as possible. I'm very sensitive to any changes that generally are within the "tolerances" allowed by the labs but just aren't quite right for me. Dr. Lee and Dr. Wu both were very patient and kind in working with me to get my prescription just right. The rest of their staff were always very respectful as well. I especially appreciated that they never made me feel like I was the problem. In the end, I have the best pair of glasses that I've had in years.

The staff here is very nice but this place is filthy! You expect cleanliness in a quality medical…read moreoffice.

Dr Hudson is caring and skilled. His staff is competent and well trained…read more My only criticism is their demeanor. They need to be more personal and courteous.

I have been coming here for years, DR. Rummel is a very kind and personable guy. Does an excellent…read morejob every time I come in getting my vision corrected. Then when it comes to actually buying my lenses and frames Rina has always helped me and she is very informative and helpful on the best route for me. I highly recommend coming here, I got my wife to start coming here after going to her eye doctor for over 10 years and she loves it.