Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

All I can say is DON'T. Our salesman was awful. Measured getting our old hot tub out of yard that…read morewe paid for and my husband had to buy a saw and multiple blades to cut it in half. Then they proceeded to drag the two pieces across our new concrete drive way and scape the HE## out of it. The new hot tub is nice but not the experience at all that we were expecting with the amount of money we spent. Took alot of the pleasure out the experience as their customer service, delivery scheduling person etc, salesman was awful.

Bought a Catalina hot tub spa. I was very happy with the purchase and the sales experience was…read moregreat. Unfortunately the tub had some issues and we needed to order 2 separate new parts. They were very quick to cover their ass by stating my issue wasn't covered under warranty which I was understanding of. Since then, they have been dragging their feet in getting a crew scheduled to fix my issue. They keep forgetting to call me back and only seem concerned about collecting payment in full for the replacement parts that they have not installed or scheduled an installation for. I understand that it's a business but please try and put a little more emphasis on customer service as opposed to just $$

Ed, I just wanted to…read moresend you a note of thanks. Your team at Hot Tub Outlet is great. From the experience in the showroom, to my many calls with questions, and the installation. Everything was done just as I expected. I will definitely recommend your store to anyone I know looking for a spa. Jim F

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

Terrible work. B&B redid our coping and waterline tile in May 2019 that is now falling apart. They…read morehave no explanation and will not stand by their work. This is not the company you want to use.

I put a resume on indeed web a guy from b&b pools in livonia(hiring manager?) Made me fill out…read moreanother application with my social security # and bank info,I'm thinking I'm being mislead .Now I'm looking into this because no application is required a social security #anymore

Unless you want to overpay, avoid this guy. Tried charging me 79$ for a part that I bought at a…read moredifferent place for 30$

From the owner: Hot Tub Outlet provides hot tub sales and services to the central Michigan area.read more

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

Getting an appointment was tough due to how busy they are but they came out to work on my Hot…read moreSprings Spa when they said they would and they replaced the circulation pump (wasn't heating and I was expecting the heater was the issue since I had the circulation pump replaced in early 2021). The person who did the repairs was friendly and knowledgeable and quickly diagnosed the issue and replace the pump and checked everything else out in a hour. I will use DR Spa/MI BackYard whenever I have an issue with my hot tub!

Dr. Spa to the rescue! Went to use our hot tub and it was ICE cold, called JJ and he instructed us…read moreon steps to take to prevent the tub from freezing, he came out the next day and viola! The tub was up and running again (happy kids!), his rates were reasonable and he was able to repair the existing motor (capacitor?), I was willing to spend the money for a new motor and he knew it but it's refreshing to do business with a service tech that's HONEST! We were referred by a friend who has used JJ (DR. Spa) for service on their 1999 cal spa sine they bought it new (yes, he's been doing this a long time!)they said that he's the only thing "keeping it alive", lol. Highly recommend JJ

Newly redone & well worth the cost as a Livonia resident!!! I paid $250 for the whole year. You get…read moreaccess to the gym, pools, track, rock climbing, gyms as well as the outdoor pools once summer hits. I believe there's outdoor courts and other things as well. Super excited about the cafe opening too.

Friendly staff, lots of equipment and facilities. They are renovating right now (3/26) so somewhat…read morechaotic...... With so much equipment and things to do, one can always find a way to work out. They keep status and updates posted regularly around the building so you can always find out what going on. I use this facility regularly!

A Cut Above the Rest: What truly sets Pool Town apart is their exceptional customer service. The…read moremanager Chris is exactly what great customer service is!They go the extra mile to ensure complete satisfaction. Chris went above and beyond by recommending various types of pool options, accessories with absolutely NO PRESSURE! Highly Recommend Without Reservation: If you're looking for a pool company that delivers exceptional service, top-notch quality, and outstanding results, look no further than Chris at Pool Town. We wholeheartedly recommend them to anyone seeking a dream pool experience.

Great prices on pool covers, pumps and chemicals. This is my…read morefirst stop, always.

Store is always clean and well organized. It's big. A lot to look at while you shop. My most recent…read moreorder was an online purchase that was delivered by door dash. Delivered the next day as requested. The only issue was after the initial order update, there were no more until the package had been delivered. Not a big deal. I like this store and will definitely return.

Extremely bad customer service. The people in the lumber section didn't even leave from behind the…read moredesk to show us what we need to get. He just looked annoyed to be there to help anybody. One star might never come back here for any lumber services again.