Ed, I just wanted to…read moresend you a note of thanks. Your team at Hot Tub Outlet is great. From the experience in the showroom, to my many calls with questions, and the installation. Everything was done just as I expected. I will definitely recommend your store to anyone I know looking for a spa. Jim F

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

having read the sad account of AW's experience with Viscount Pools It seems only fair to have an…read morealternate view presented. I have purchased two pools from Viscount and have had excellent service during the 5 years that we have been enjoying our pool. The folks at the Canton store of Viscount have always been courteous, friendly, and certainly knowledgeable concerning the usage and care of our pool. We use them to open and close each season and thanks to good equipment have had no down time and a pool that is always sparkling clean. I would certainly recommend them - and have done so - to anyone inquiring about purchasing or servicing a pool respectfully, DAW, Canton

I called to replace the liner in my above ground pool but after four email exchanges, they stated…read morethey don't service that type of pool The pool is a basic 18 foot round with no bells or whistles

Dynamic Pools and Spa has been servicing our Pool and Waterfall for 20 years. The previous home…read moreowner had used them for over 12 years and highly recommended we do the same. We have worked with Dynamic for 8 seasons and remain satisfied. The first season we hired Dynamic we had a few complaints that they immediately addressed. But in retrospect, as new owners of the home, our inexperience with what to expect was at the root of the complaints. I bring this up only to point out that the way they responded to our concerns showcased the organization and communication of their Office Staff and Service Crews. We use Dynamic for openings, closings, and for service calls. They maintain our cover, power-wash it and store it during the summer so its not in our way, and is ready to go for closing. Before we purchased our home they had overhauled our pool, replacing all plumbing, coping, tile, gunite and concrete around the pool. Tony and his crew have a lot of knowledge and do a truly professional job. The front office does a tremendous job of communicating with us. Their contracts are always detailed and billing is accurate and prompt. They are an All American Small Business that makes the fabric of our Country strong. We are grateful for their service.

Their estimates are on target even for repairs of broken piping when the actual amount of work is…read moredifficult to estimate. Also, their cost for pool opening and closing are very competitive. The service to date has been on time and as estimated and promised.

All I can say is DON'T. Our salesman was awful. Measured getting our old hot tub out of yard that…read morewe paid for and my husband had to buy a saw and multiple blades to cut it in half. Then they proceeded to drag the two pieces across our new concrete drive way and scape the HE## out of it. The new hot tub is nice but not the experience at all that we were expecting with the amount of money we spent. Took alot of the pleasure out the experience as their customer service, delivery scheduling person etc, salesman was awful.

Bought a Catalina hot tub spa. I was very happy with the purchase and the sales experience was…read moregreat. Unfortunately the tub had some issues and we needed to order 2 separate new parts. They were very quick to cover their ass by stating my issue wasn't covered under warranty which I was understanding of. Since then, they have been dragging their feet in getting a crew scheduled to fix my issue. They keep forgetting to call me back and only seem concerned about collecting payment in full for the replacement parts that they have not installed or scheduled an installation for. I understand that it's a business but please try and put a little more emphasis on customer service as opposed to just $$

My pool was green they sold me 100.00 worth of chemicals still green take my water in again now…read morethey sell me 150.00 worth of chemicals came home from work to another green pool and I wasn't even done with my second batch!! They just sell stuff to sell it NEVER going back!!

Went to this place about 3 weeks ago. Took a pool sample. His diagnosis was way off. We paid for…read morethings we didn't need like $50 for water hardener. Pool still cloudy and green. Was told we didn't need chlorine or shock? All the while the guy working kept turning up his radio up almost to the point you felt like you were in a nightclub. Very unprofessional. Walked out of there after spending $255 with no success. Ok....ended up going to Discount pools in Livonia and they said our water was so hard we could walk on it, we had no chlorine. We were then told to shock it. Then add chlorine. Then add clarifier. After we followed the advice of these experts, our pool is finally summer worthy. Won't go back to Leslie. Unprofessional, overpriced and didn't get the right advice.

Newly redone & well worth the cost as a Livonia resident!!! I paid $250 for the whole year. You get…read moreaccess to the gym, pools, track, rock climbing, gyms as well as the outdoor pools once summer hits. I believe there's outdoor courts and other things as well. Super excited about the cafe opening too.

Friendly staff, lots of equipment and facilities. They are renovating right now (3/26) so somewhat…read morechaotic...... With so much equipment and things to do, one can always find a way to work out. They keep status and updates posted regularly around the building so you can always find out what going on. I use this facility regularly!

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

Getting an appointment was tough due to how busy they are but they came out to work on my Hot…read moreSprings Spa when they said they would and they replaced the circulation pump (wasn't heating and I was expecting the heater was the issue since I had the circulation pump replaced in early 2021). The person who did the repairs was friendly and knowledgeable and quickly diagnosed the issue and replace the pump and checked everything else out in a hour. I will use DR Spa/MI BackYard whenever I have an issue with my hot tub!

Dr. Spa to the rescue! Went to use our hot tub and it was ICE cold, called JJ and he instructed us…read moreon steps to take to prevent the tub from freezing, he came out the next day and viola! The tub was up and running again (happy kids!), his rates were reasonable and he was able to repair the existing motor (capacitor?), I was willing to spend the money for a new motor and he knew it but it's refreshing to do business with a service tech that's HONEST! We were referred by a friend who has used JJ (DR. Spa) for service on their 1999 cal spa sine they bought it new (yes, he's been doing this a long time!)they said that he's the only thing "keeping it alive", lol. Highly recommend JJ

If you're one of those that love IKEA, it is quite the destination! There are some that find the…read moreplace a bit overwhelming and that's fair, it takes some time to get through the cornucopia of items, choices, products and visuals. If you want an "in and out" place, this probably wouldn't work, but if you want a true shopping experience, this is it! It's bright, colorful, interesting and there are massive amounts of items to choose and enjoy. There is also the advantage of being able to look at a piece of furniture, for example, and take it with you that day. So many convenient items as well that you know you want, but you haven't found it yet, it is here! Of course, being a food lover, I really like the cafe! They have the best shrimp salad! Reminds me of the old department store days when I used to lunch with my Mom and feel like a grown up. It's so fresh, tasty and affordable! The famous meatballs, mashed and gravy do not disappoint! The lingonberry jam makes you want to grab a jar to go. Gotta say, even their chicken fingers are good! Another crowd pleaser, the many desserts to choose from! The dining room has large windows and a wonderfully bright setting for an easygoing eating experience! Service: there really is nothing to speak of in the store. It's all self-serve and self check out. The cafe people are very nice though.

After the check out line, there is their mini cafeteria. They sell pizza and cinnamon rolls and…read moreother small items there. I was craving and a cinnamon roll and decided to try theirs. It was less than $2 and was heated and good! It was handed to me in a bag (I was hoping to eat it on a plate but guess this is mostly to go stuff). I would probably get it again though. Very affordable.