I came in as a new patient needing an eye exam. Parking here is easy since it's a big lot. Upon entering I was greeted, filled out some paperwork, and led into the back in such a short time. I didn't wait too long before the optometrist came in. She was also very nice, and we chat a bit while I had my exam. It went smoothly, and she even gave me some contacts samples for me to try for my dry eyes. The new prescription works great, so overall a good experience! read more

I came here for a routine eye exam. The wait was short, and the optometrist addressed all the vision questions I had. She had a good process when testing each eye for optimal contact lenses. Thanks to the optometrist here my vision was corrected even more to address the disparity for the left and right eye. Pricing is fair for additional services such as contact lens exam. read more

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At this point, I feel bad for the doctors, because they are competent. The staff absolutely is incompetent and has been for many years. I simply cannot get them to even return a phone call. I really don't know what else to say. Just don't wast your time here. The service is the worst I have ever seen. I literally have left messages asking what it is I have to do to get them to call me back... to see what the status of my contacts order is. I don't know what else to do anymore. I also asked for my medical records over 3 weeks ago and have not received them. read more

Went there for vision check. More eye examinations recommended. Unfortunately, false insurance coverage information was provided and received invoice ~3 months later. Won't go there anymore. read more

I am impressed by how professional the three ladies were at the Front Desk. They welcomed my husband and I as we entered the store, which made us both feel welcomed. Then without crowding us, one of the girls asked if we needed help with anything from where she was sitting. I always appreciate being acknowledged without being pressured. We spent quite some time looking around until we found a nice pair for my husband. I really appreciate how clean and organized Eyetopia presented themselves. They are continuing to follow the Covid-19 guidelines, which is a huge plus for me since we are still in a Pandemic regardless of everything opening up and mask mandates being lifted. This company shows they care about their employees and customers. My husband commented how he is thankful with how they have their customers put aside any glasses they try on and sanitize everything before putting things back for display. Thank you for the wonderful shopping experience and for the excellent customer service you have provided to us. We will definitely come back to buy more. read more

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Still like this place and still plan to come back. Enjoyed their great service . !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

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I've been coming here for years, even after moving out of San Jose. Doctor Kim and Doctor Kwak are both awesome. They also have a good selection of Maui Jim's which I buy every year. Highly recommended! read more

The doctor I visited was very good but The front desk services is not good at all. They don't give you proper answer and information about the products you purchasing and ordering and rebates you might receive. I am so disappointed about my total order from them. First they told me if you order daily contact lenses for whole year you will get a rebate of $300 but they did not have enough information and or did not give me correct information that there is 3 or 4 type of lenses only include for this rebate and also for color contact wont be any rebate! After I finally submited my claim via brand on the call which the paper I received from the Total vision office with a code number for the rebate was not actually work for online submit! and they even did not know about it! The brand told me; your claim won't be $300 and will be $200 because is not the first priority brand in the list. then after 2 weeks my claim declined and I called them to see why! they said because the total 8 boxes I got is half clear and half colord and I even did not know that, because nobody told me that when I ordered my contacts in the office with the front desk ladies! additionally one of the office lady has a attitude that you should not ask questions, or,, I am so dissapointed by their office service. read more

The best in Bay Area. Impressed with everything from appointment, followup, pre-test, conversation with doctor, excellent quality choices for frames and good costs. Entire staff were extremely polite, cheerful, giving you full attention and care. The doctor spent good amount of time with me recommending books to read and making me comfortable with understanding root causes of my problems with eye strain. read more

Phenomenal experience. I sat on my Ray Bans like an idiot and brought them to Eyetopia to see if they could bend the frame back and pop the lens back in. They were super accommodating, from the doctor (sorry I didn't get your name) to the manager Celeste. They took careful precautions for this new COVID reality and ensured that the process was safe for all parties involved. Glasses look good as new now, thanks to them. Thanks!!! read more

Do not go to this optometry if you don't want to get ripped off. Why? Because they marked up 40%+ more than retail price. I asked for a quotation for a pair of Ray-ban sunglasses using my insurance. The pair I wanted from Ray-Ban was selling for $175 at Nordstrom. Guess how much Eyetopia quoted me? Helen quoted me for $275 for the exact same pair. It was ridiculous. The most expensive sunglasses at Ray-ban was not even close to $275. I asked Helen how come it's more expensive than retail price? Helen said it's because i will be using my insurance, if I want to pay cheaper price, I should just get it at Nordstrom without using my insurance. WTF. Most ridiculous sales strategy I've ever seen. Word of advice: get another quote from a difference place before you buy. read more

They still have not shipped out my contact lens after the lens have arrived their store for 1 week. Called them multiple times and they keep on saying it will be shipped soon. Unorganized and unprofessional. read more

I always have a great experience here! Parking is a little tight in the lot, but that's no reflection of the business. Once you get a space, you can walk in and have a super pleasant consultation. Dr. Kim is so great and amiable, chatting while she checks your eyes. Really kind receptionists too! I also got a free lens cleaner when I checked in on Yelp. I definitely trust this place with my annual eye appointment! read more

Stay away from this place. It's not honest at all. They charge extra without checking or discussing with the customer. On top of regular exam which I signed up, they tried to charge me for extra imaging costs and contact lens fitting which is not what I asked for. read more

Great service from everyone who assisted me and to Monique who assisted me pick my glasses. I am very happy with my glasses. The process was very smooth. read more

Excellent service for eye check up. They won't try to convince u to get extra stuff like some of other clinics. The professional help from the glasses. Well explained on the difference of the lens. read more

Their service is ok, but they are definitely not a cost effective or value driven place. My contact lens price is highest at this place as compared to other nearby optometries (Costco for sure). My son's ortho-k price is also at the high side, jacking up patient's portion with different reasons every year. It is almost 2x of when we started. If you are looking for a place with reasonable price, this is not your choice. We are kinda stuck here unfortunately. read more

I have been to many optometrists and havent found the place I would want to be a regular. I finally found a place I can go back to year after year. In fact, my husband and my 2 little girls (ages 5 and 6) had their eyes examined there too. The staff was awesome and the doctors are very informative and professional. I would recommend this place to anyone searching for a good optometrist. read more

I thoroughly enjoyed spending time with the doctor & techs. They were helpful and explained things quite succinctly. However when it came to the business side, I continue to have issues with my glasses. After a bit of use, I notice the lenses were not firmly in the frame and feel like they were popping out as I walked. Thankfully they took them back and replaced them. The major issue is that this whole process took 4 weeks & the current pair makes the same clicking sounds. At this point I've given up on getting them replaced. Next time I will likely come back for the exam only and get the frames elsewhere. read more

Dr. Kwok and Christina were very helpful for my contact lenses checkup. They went above and beyond on helping me putting my lense on and off, and even cut into their lunch break for me. The staff were also very friendly. Really appreciate the help and will be back! read more

Great service. Knowledgeable with ortho K. I have been with this place for year so highly recommended. read more

Total Vision Santa Clara - Optometrists Near Me - Santa Clara, California

My first ever 1-star rating. A male sales said blue light filtering is included in the standard lens, which was confirmed not true by a female sales after I bought the glasses. She said: "maybe he explained it to you, but because it's cheaper, so you only wanted to pay for the standard not including blue light?" How unprofessional to make such an assumption just to contradict a customer! Blue light filtering is the core I wanted for the glasses, and I would have paid for premium. And no dilated drops were used when testing vision. Initially I just wanted an annual eye exam, but they try hard to sell and the attitude is unacceptable (some staff were friendly though). read more

Very friendly staff! I spent a long time searching for the right pair of glasses, and they were super patient and helpful along the way. Dr. Kim was also a pleasure. She was clear throughout the exam. read more

Probably one of the most greedy establishments I've been to. Let me get the good things out of the way. Dr Kim was very kind and spent a good time talking to me and explaining my number and answering questions. She did a good exam on what her practice decided to cover. Now for the bad part. I was immediately marketed to use an optomap and when I showed interest I was asked to pay $39, no thanks. At the end of the exam I was again asked to either get the optomap or come back later to get my eyes dilated for 20 minutes and deal with blurry vision for an hour. It felt like they were really insistent on pushing the Optomap. I declined again. After the exam I came out and asked for my Pupilary Distance(PD) and they were trying to charge me 40$ for that as well! With all this going on Dr. Kim was recommending me these proprietary lens for my computer work. It may have been an honest recommendation but I did not know what to believe as I had my guard up the whole time. My experience was completely different from my wife's experience of another optical store down the same road. The Optomap and PD were included as part of the prescription and all I paid was my 10$ deductible. I didn't get appointments to the same establishment but I wish I did instead of attending this business. What a shame. read more

Really bad experience! Don't come here if you care about your eye health. I came to get a new lenses for my sunglasses, after long wait in the doctor office an hour later after my appointment time, I final saw the doctor. After all eyes checked I got new prescription. I added all the necessary expensive coating, such as polarized, anti reflection and other coating as they suggested. And I used my favorite Ray Ban frame just change the lenses, it still cost me over 230$. I would be happy if this money is actually worth it. After twos weeks didn't hear from them, I called then being told lab made some mistake so now they have to restart the lenses making. And I waited some more days finally got my sunglasses back. The moment I put it on it just make me completely dizzy, and all the windows full of rainbow color and the prescription just total disaster, I get dizzy when look at the windshield when driving and can't see anything when I want to check GPS in the car, and also I noticed that my frame has new scratches which were not there before. So I took the glasses to the store now, after waited for another over an hour after appointment time, I got to see the doctor again. they admit that the lenses was not make correctly, but don't admit the damage of the frame and says I have no proof. Who will think of taking pictures before sending in the frame when I thought it was a trustworthy place? I am very disappointed at the whole experience. After 3 weeks without glasses I am still at the same stage waiting for my glasses! This whole experience just sucks. I came here based on the good yelp review, but I think this place is way over rated. Don't think about coming here if you are looking for a professional, skillful and trustworthy provider, don't fall in the trap like I did. read more

I've been going here for the last 10 years. Usually for pretty routine stuff, but I always got my contacts and glasses here. I've had issues with my frame as well as scratches on the lenses in the past and the staff were always very helpful and worked with the insurance on my behalf. Helen is always great and knowledgeable and remembers my family's name! Dr. Kim is always funny and always a joy to work with. She always is very knowledgeable and professional!. Love it and hope to come back for another 10 years at least :) read more

My entire family has been coming to Eyetopia since it first opened 16 years ago. The doctors are friendly and informative. My kids are especially happy that with their nighttime only contact lenses, they no longer have to wear glasses, which is great for playing sports. The staff is attentive and always willing to help find the perfect pair of new glasses. I was especially pleased last year when my lenses cracked around the edge and Eyetopia sent them out for repair free of charge (this happened twice!). I highly recommend Eyetopia for all your eye needs! read more

Exceptional experience from Dr. Kwok and her staff. She is very knowledgeable in the field of optometry. Cannot emphasize enough how great she was! She ensured to explain thoroughly everything I needed to know about my eye health. I 100% recommended her! Thank you! read more

OVERDUE REVIEW. I went for my annual check-up a while back in late 2012 (I think November) because I got a reminder card to get a check up and met up with the female optometrist, Dr. Kim. I was so disappointed especially after seeing Dr. Park the first time. Dr. Park was exceptional but Dr. Kim was kind of mean. I know I don't need contacts, but she made it seem like I shouldn't have gone to get my eyes checked. There were other korean patients that came in after me and every single time some korean patient walked in, it was like I wasn't even their patient anymore. Sad to say that I will not be returning to this place and will stop recommending this place to my friends. Dr. Park, please let me know when you open your own office. I will definitely travel the distance to go to you. read more

. . . and now for my 101th review - TA-DA! Five stars for Eyetopia. Found them here on Yelp, thankfully! Due to my absolute dissatisfaction with my current optometrist/eye clinic (cannot mention the name of establishment because before you know it, they might start sending me anthrax spores in the mail), I went searching on Yelp for better-rating eye clinics and it lead me to Eyetopia. When I called for inquiry, the receptionist Heidi was very friendly and although this was over the phone, she really sounded pretty cheerful to be answering my questions. She was clear and concise with giving information and directions, not the least bit sounding impatient unlike the horrific staff at my previous eye doctor. So onward to the rest of the "experience". . . . Today I headed over to Eyetopia for the appointment. Like any initial visit, they made me fill out forms and sign paperwork. All cool. I caught a glimpse of the optometrist right away - Dr. Park. A petite young Asian doctor who looked cheerful while communicating with who seemed to be a patient he just saw. He was talking to them in what seems to be Korean. It wasn't difficult to park when I went there at past 3 pm on a Friday. True, the Pinkberry and the Starbucks next door made it easier for me to find their clinic. Here at Eyetopia (initial observation while waiting for my family member to be examined), their eyeglasses on display are open for try-on. There is a male staff who was apparently very friendly to the customers and from the looks of it, he's very knowledgable of their eyewear. The clinic isn't as big as my old (and expensive with rotten staff) eye clinic but the office is clean and the examination room is spacious enough. The moment Dr. Park called us into the exam room, I felt a huge relief that he was very down to earth and absolutely real. He made me and my relative very comfortable and that helped the teenager (with me) to lighten up a tad. He didn't seem hurried or hasty. Big star for that. He stated right away that a pair of eyeglasses are in order. He smiles a lot and genuinely. After the examination, Paul, the male staff attended to us and explained every single minute detail of my insurance coverage. He let us try on several frames and later on offered us choices. I never felt forced or pressured to purchase anything that didn't seem to matter. After all deductions were placed, I was surprised that I was paying less than $200 for the whole shebanger. Dr. Park sees us once more. He then mentions, 'We will see him again in a year." Honest-to-goodness, straight-forward statement. No hidden charges. No recommendations to "do this and do that and pay me $2500 right now" BS. After my visit, I felt super good and super bad at the same time. I was very much delighted that Eyetopia's reviews were correct and true. Sad because I hadn't known about them 3 years ago. . . . I would have saved a lot of money and energy (from being upset and frustrated). So far the plan is, all my family members will eventually be seen by Dr. Park. Kamsamida. :-) read more

Dr. Park and the staff are great. I laughed so much during my exam because Dr. Park thought I was kinda blind in my left eye (it's lazy and I have an astigmatism, which he quickly figured out haha) He gave me some new lenses (mine were super old...I know, I know....horrible!) and they were awesome! Much more comfortable than my last brand. Came back about a week later and placed my order for the remainder of my lenses. I received half of them that day and received the rest the next day! So quick! Even though we had a bit of confusion regarding payment, the receptionist was understanding and patient, which I really appreciated. I might come back to get my glasses updated to my new prescription. ***Side note: It's in a small shopping center, so parking can be rough, especially because it's next to a Pinkberry, Starbucks, Jamba Juice, and Noahs. So watch out! read more

I've been coming here for about 3 years now. The staff is super friendly and very knowledgable. Make appointments! They are always busy even if it looks like they are not. I get all my eye needs here. Give them a try if you're looking for an optometrist. read more

I had an exam with Dr. Kwok. She was really friendly and very knowledgable. I had the imaging done to check out my retina without dilation and I loved that she showed me the images and explained how she was evaluating them. I also had a really good experience with Kate, the optical manager. She took a bunch of time to help me find a pair of computer glasses that I absolutely love and helped me look for a second frame as well. I had absolutely zero problems here, did not feel overcharged or pressured, and would definitely recommend them. read more

I went here to get both glasses and contacts, and thought everything about my visit was top-notch. Dr. Park does a great job explaining everything he does and answering questions. Plus he's very nice and approachable, and gives out lots of free samples! The office staff are also really nice and easy to work with. It takes me a while to pick out frames, and I need my insurance benefits explained to me a bunch of times before I finally get it. They helped me with all of that thoroughly and patiently. I wouldn't hesitate to go back there again. read more

Very friendly, kind and informative. Knew my insurance to the letter, told me exactly what I could and couldn't do with it and took care of everything. Already refereed a few friends here. Thank you! read more

Great service and selection of frames - from modest to more expensive ones like Tag. We came in on Saturday without appointment a few minutes before the shop closed and got great service. Really like this place. Definitely coming back. read more

The place to go for anything eye related. Dr. Park is very thorough yet very efficient. Went in with an eye infection, checked my eye, dilated, and walked out with two different medication drops all within an hour. It's day two and my eyes have all cleared up. Go see Dr. Park. AND no, I'm not related to him. read more

The staff working here is so unorganized. They will lie directly to your face just to get a sale so be careful. On a positive note though the Doctor is a very nice and professional lady. Go somewhere else unless you like waiting months for your glasses and having to reschedule your appointments because they Forgot to write them down. read more

Doctor Kim and her office staff are amazing. I needed to get seen ASAP and I got worked into the schedule towards the end of the day. As for Dr. Kim, her approach towards my contact fitting and vision exam was very kind and informative. She took time to let me ask questions and our exchange was totally judgement free. Other optometrists I've seen in the past have had the tone of casting judgment when dispensing their opinion. Dr. Kim was the complete opposite. I'll make sure to recommend her and this office to my immediate family and friends needs. read more

Eyetopia in Santa Clara has a convenient location. The front desk staff upon arrival was very attentive and professional. Dr. Kwok did an exceptional job explaining the exams and procedures during my visit. In addition she was very helpful and giving me a roadmap of further treatment plans in regards to my vision. If you're looking for a friendly staff competent Healthcare Professionals in a relaxed environment I would suggest taking your eye care needs to this establishment. read more