Three Strikes -- I'm Done With This Location…read more I've gone to the Valvoline in Bound Brook, NJ regularly because it's close to home. Even though my dealership in Wayne, NJ offers free oil changes, it's too far to be practical for regular service, so I've relied on this Valvoline for the convenience. The team is friendly, and the service is quick, which I appreciate. But as far as I can tell from tracking my visits, after the same issues happening three times in a row, I can't trust that I'm getting the full service I'm paying for -- and I won't be going back. The first thing I noticed was that my oil changes felt too frequent. When I checked my credit card statements, I saw I was getting oil changes way more often than I should. My car takes full synthetic oil, which should last about 7,500 miles, but each time, they set the return sticker at just 2,500 miles -- that's 5,000 miles early. When I asked about it, the attendant said it's their way of helping customers "avoid going over." But without telling me they were doing that, it just caused me to get unnecessary oil changes and spend more money. Then there's the tire pressure check, which is supposed to be included. On each of my last three visits, I went in with the tire pressure light on, and was told it would turn off after driving. It didn't. When I checked the tires myself, some were as much as 20 psi under. Clearly, they weren't checked or filled -- even though I was told they were. I don't mind putting air in my own tires, but I do mind being told something was done when it wasn't. And I really don't appreciate being guided into oil changes thousands of miles earlier than my vehicle requires. This location has been convenient, and the staff is polite and fast -- but trust matters more. After three bad experiences in a row, I've decided I'm done with this location

Out of all of these type of places, I like this one the best. They have a nice professional staff…read moreand don't push to do various things like some. I find them trusting and a good value.

One of the last honest major chain repair shops. They don't try to up sale or get you to do…read moreunnecessary work. They breakdown cost before service and apply any discount they are able to help.

They are the best they got me in when I needed to got it done on time went out of their way for me…read more Great experience highly recommended the staff is awesome Debi D

Been awhile since we have been here but still looks clean and many Frieda use these guys…read more Also they are just up the street so another plus. I asked them to check the oil since the engine was changed and they would take a good look at it. Price is about average but they do give military discounts which helps a lot. They do charge 3.5% if you use a card :(

They left my filter loose. No wonder my car was feeling funny. They've could caused me major…read morelosses. Can't say that I will be back. Better check their work. I paid for the most expensive oil they got at 92something now at 94820 miles my oil looked black as heck.

Service requested was done well. Staff is knowledgeable and pleasant. It is best to leave car there…read morefor the work needed. However, a modest waiting room is available for minor services. Prices are reasonable. Derek is highly experienced and his mechanics seem to work well with him.

Derek does a great job. He's always readily available when I call to have a repair done. I've never…read morehad anything go wrong with his work. He test drives the car to be sure everything is right. His prices are reasonable and I'm greatly appreciative of his service. I recommend anyone who's looking for a great mechanic.

Somehow, though I was initially hesitant to even give them a try, I got my 3rd Subaru from this…read moredealership. TOTALLY DIFFERENT experience. New management, absolutely different vibe--all for the better. Every single person I dealt with from start to finish was great; a square-dealer who did not waste my time or money. I am finally 100% satisfied with this dealership, and, should I go for a 4th Subaru (likely), I'll go straight to Victory. None of the same Service personnel that I used to deal with are still there, but the new ones--every bit as wonderful! I don't know what it is. They obviously take service very seriously, and it's memorably good. They kept the baby with the new bathwater.

I purchased a Subaru because of the brand's reputation for reliability and because I believed…read moredealership service departments would have the expertise to properly diagnose and repair Subaru vehicles. Unfortunately, my experience with Victory Subaru has completely destroyed that confidence. My vehicle developed a check engine light related to the catalytic converter system. Victory Subaru diagnosed the issue and replaced the catalytic converter. Less than a year later, the exact same problem returned. When I sought a second opinion from another Subaru dealership, I was informed that the catalytic converter installed by Victory Subaru was faulty and needed to be replaced. Think about that for a moment. I paid a Subaru dealership to diagnose the problem. I trusted them to install the correct part. The same issue returned, and another Subaru dealership determined the replacement part itself had failed. Yet instead of taking responsibility, I was left to fight for answers while being told I was just outside the warranty period. What makes this even more frustrating is that Victory Subaru's own records show they cleared the code and sent me on my way without resolving the underlying issue. I spent months dealing with recurring check engine lights, uncertainty about my vehicle's reliability, and conflicting information between Subaru dealerships. The most disappointing part is Subaru of America. Rather than standing behind a repair performed within their own dealer network, they essentially left me on my own. My household owns two Crosstreks, and we were considering a third Subaru for our teenage son. After this experience, that is no longer happening. Mistakes happen. Parts fail. What separates a good company from a bad one is how they handle those situations. Victory Subaru and Subaru of America had multiple opportunities to make this right and instead chose excuses, delays, and finger-pointing. I am no longer a Subaru customer, and I would strongly encourage anyone considering Victory Subaru to think carefully before trusting them with major repairs. One star.

They are expensive, but if you want a vehicle repaired properly, the FIRST time, there is no better…read moreplace. Everyone is friendly and everything is explained to you before so there are no surprises... I drive 30 minutes to get to this shop.

This Is One Of The WORST Places To Take Your Car For A Repair, Customers Beware!!…read more #1 They Tried To Charge My Mother Over $1,000 For A Car Battery and A Diagnostics Test & Made Up A Bunch Of Fancy Word Terms To Make It Sound Good #2 When I Called BRYAN* Out On His Bs, He Goes On To Say, (Well You Shouldn't Had Taken Your Car Here To Get Fixed In The 1st Place) Then Charges My Mother $300+Dollars For Someone To Plug In A Machine That Tells You What's "So Called Wrong" #3 Long Story Longer, My Mother Wound Up Paying The $300 For Absolutely No Work Being Done At All!! A Complete Total Rip OFF & A Waste Of Time! If I Can Give -5 Stars As A Review I Would Have Done So!!! WHAT A Joke!! PS: BE CARFUL BECAUSE MAVIS TIRE ON RT 27 NEW BRUNSWICK ARE REFFERING PEOPLE TO THIS PLACE! #SCAMALERT

This business was the only auto repair shop open on a Sunday. I was stranded in NJ on my way back…read moreto Brooklyn and they saved me when every other shop was closed on Sundays! So thankful for their great service. Disappointed NJ didn't have more auto shops open for weekend service!

I was low on oil over an hour from home by myself int be car. The young guys in the store front…read morehelped me I cousins even get my car hood open! Lovely local business. Highly recommend stopping in for any auto needs. Safe, clean, great people.

Good low quote available asap,recommend calling them first, they offer repeat customer towing…read moreservices

Been going there for years, they're always fair, quick, and efficient! I don't like taking my car…read moreanywhere else!