Richard Villanueva at Greenspan Co. Adjusters Intl. is exceptional. I had an excellent experience…read moreworking with him. He is incredibly thorough, detail-oriented, and was consistently professional throughout the entire process. He handled everything with care and precision and took the time to explain everything clearly and ensured nothing was overlooked. His communication is out of this world. He's focused, no nonsense, and does NOT miss the mark. It was a complete blessing to meet him. I highly recommend him to anyone looking for a reliable and effective loss adjuster. A true champion.

While celebrating our 60th anniversary in Hawaii, we learned that a neighbor's tree had fallen on…read morethe roof of our Berkeley house during a wind storm. Someone recommended we contact Greenspan Public Adjusters and we met Richard Villanueva on the phone. We spoke for over an hour and as a result were able to deal properly with our insurance company. Richard was just great with his direction and advise. Then he told us that our situation was too small for his company to take on and refused our offer of compensation for his time. Can't speak highly enough of Richard nor recommend him adequately; will happily provide more detail if requested. Charles Abrams

My daughter's house burned down in November 2023. Andy at Greenspan was very helpful dealing with…read moreState Farm to get the money we needed to rebuild the house. Everyone at Greenspan were so helpful. Thank you to everyone.

Had a Cyber Event lost business claim and, after 5+ months was not getting anywhere with the…read moreForensic Accountants/Carrier, and I was at my wits end. Andy, Tim, and Chris provided calmness and clarity and REALLY helped us get to an end result that maximized the settlement amount from the carrier...Once we started working with Greenspan, things started moving MUCH quicker! I really hope we never have another issue that warrants their services, but if we do, I am hiring them on DAY ONE!!!

If i could give Daniel and his team 100 stars I would. Our family suffered an huge loss and without…read moreDaniel it would have been so hard. He went above and beyond to work on a very difficult claim and helped our family so much. He handled everything for us, made sure to hold the insurnace company accountable when they tried to get out of making good on the claim. I highly recommend Daniel and his team. So knowelgable, honest, hard working and reliable. Very good with prompt communication, attention to detail and strong advocacy. Not only is he the best in the bussiness, he is also just a down-right good person. He actually cares about his clients. Its not even possible to put into words how much work he put in, how effective he has been and how much I appreciate the work he and his team have done.

Love this business! The customer service and knowledge is above and beyond!!!! Quick responses…read moreand fast service. I could nit have gotten through my claim without their assistance! Thanks for the great service!

This organization provides the most efficient service with very fast turnaround. No matter what…read morepart of the nation I've needed assistance in, they've been able to provide an IA who gets right on the job and finishes it in record-breaking time. Whether it's Jonathan servicing Florida, Patrick servicing New Jersey, they all are excellent investigators IAs. I will use them again and again to assist with my investigations. Great service! I truly appreciate the organization's efficiency and speed in handling the assignments they're tasked to complete!!

I'm a local broker and I love working with CSE. I wanted to respond to a below 1 star rating by a…read moreclient who expressed dissatisfaction with CSE. CSE is a top tier carrier, and insures regionally in California, Arizona, Colorado, Idaho, Nevada, Oregon, Utah, Virginia, & Washington. They aren't as big and bloated as your national carriers and because of this they need to have tight underwriting and be selective with their clients. The review by Olivia suggests they "overinsured" for her contents, but I would like to mention that "contents" or "personal property" covers a lot more than furnishings. This includes appliances (which can be expensive) your fridge, washer/drier, HVAC unit, TV's, tools, equipment and of course clothing, jewelry and everything else a household accumulates to eat, sleep, and live comfortably. The coverage is set by a flat equation, and that is true that you can't change it. However, most carriers will insured for 50% to 70% of Personal Property based on the Coverage A amount/Building Coverage. CSE also requires every new policy to have an inspection, something I applaud as an insurance agent. Most of these inspections are just drive-bys and are never even noticed by the insured. We are only human, and if we make mistakes on an application, an inspection will correct the application so that the coverage is everything it needs to be for the insured. If Olivia was forced to have $300,000 in contents coverage, then she would have needed at least $600,000 on dwelling coverage. When the home is over half a million in coverage, it is even more important to do the inspection and to expand it to include the interior, since high value homes often have custom build-ups or specialty rooms, fixtures, flooring, etc.... The inspector will put some responsibility on the home owner will set up a time to do the inspection. They are only hired by the insurance company and provide recommendations, they cannot make actual changes to coverage, that is up to underwriting to look at the inspection report and make any changes necessary to the policy based on that report. Also Personal property coverage is just a few dollars, most of the premium of your policy is being billed based on reconstruction cost of the actual dwelling- the walls, roof, foundation, and so forth. Even if CSE had reduced her Personal Property, it would have probably saved her under $20 a year. Just guessing, based on experience. Now, this is not any kind of comment against Olivia as a person. I just wanted to address common misconceptions about how Home policies work. Olivia thinks CSE is a rotten carrier for requiring an inspection and giving her more than adequate coverage. But that is what great carriers like CSE do. They don't experience extreme rate increases because they look at every risk with their eyes wide open, knowing exactly what they are getting into and providing enough coverage to really benefit a person in the case of a claim. No one has ever screamed at me on the phone about having too much coverage in the case of a claim, but people get really upset when they realize their policy is about to run out of money in a claim situation, or the coverage isn't there and it could have been if the agent had just gone over all the options. I know insurance is either boring or frustrating to most people, but insurance companies and your interests are aligned. Most Property/Casualty insurance companies work off a 1% - 7% profit margin on home policies, and on auto policies they often have 0 profit or are actively losing money. That means for every dollar they take in of yours, after they pay all their overhead, and pay their claims, they make just a few cents off of you. Their real profits come from investments, not your premiums. That's why it makes sense to shop every 2 to 3 years, because its such a competitive market and very few consumers are actually loyal to an insurance company. They will go wherever they can save money, and that's why although it feels like your home and auto rates are always going up, often times you save money by switching to another carrier because they want the new business and are willing to undercut their competitors. Olivia, I wish an agent had talked you through why certain coverage's are needed, the true monetary cost of said coverage, and had been there for you to facilitate that refund. (sounds like a computer issue to me, and I won't lie that most insurance companies sure could use an upgrade in their technology) But we still live in a day and age where talking to a real person makes this whole experience better. My experiences with CSE as an insurance broker has been nothing but positive, and I hope this review helps others as they shop for Home and Auto insurance.

They always say 'contact your independent sales agent' but his # is disconnected and not returning…read moreREPEATED emails. Ridiculous!! We found CES Insurance Group just collects your money but doesn't care about assisting policy holders should problems/claims arise. AVOID AVOID AVOID! Customer S robo response to YELP reviewers says it all!

Our parents' house got on fire and GoodLife was recommended by our public adjuster GreenSpan…read more The project took a little longer to finish due to various reasons. But, we got it done. I am happy with them on a lot of things...their workmanship, not cutting corners and always addressed our concern promptly...just to list a few. If you have any concern about the project at any stage of the project, feel free to talk to them. The key is communication.... On their website, you can find the owner's name....Dmitriy. If you have any concern about your project, you can request to talk to him directly. The project manager I worked with was Serge Stasyuk. You can trust Dmitriy and Serge. If they say things can be done, they will get it done. Fire restoration is not fun...the whole process is very stressful. I wish you the best. Regards, Moe

They require an asbestos test before anything which is fine. But I have enough on my plate without…read moreadding extra steps.