We moved my mother to the Memory Care unit here six months ago, when she could no longer function…read morein Assisted Living. Her dementia increased by leaps and bounds during the short period when she was here. She was, by turns, angry, anxious, hallucinatory, and overwhelmingly sad. She cannot have been easy to deal with, and yet the staff here was, to a person, kind, gentle, and caring. Their serenity and the love the bestowed on my mother was staggering to watch. This is not a job with great remuneration, and it must be enormously challenging, and yet every person was so committed and so present. When my mother passed away, the staff was equally kind to my brother and me. This was true of the top administrators, the activity directors, the custodians, and the caregivers themselves. One couldn't have asked for more, and I'd recommend this place in a heartbeat.

From the owner: At Sunrise of Bethesda, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

My mother is in the Memory unit at Kensington Park. She's getting very good care, around the clock…read more She likes the food a lot - much more than what her in-home caregivers used to prepare. There are musical performances and other cultural and healthful activities. It's difficult for anyone to adjust to a new environment, and even more so for an elderly person with dementia. The Kensington Park staff do their best to welcome and acclimate new residents - which, with the added problem of Covid, is a challenge. They are kind and attentive, dealing with irritability and other behaviors with grace and patience. The management is very open to communication from family members and every issue is addressed. Visits from family members are easily scheduled. It's a good place.

The supervisor, Christine (I believe) is in the wrong line of work. I went to visit a lady I cared…read morefor for almost 2 years and was told evening visiting was canceled. This was a direct lie to my face. Subsequently, I spoke to my friends' daughter who told me "since her mother broke her arm, she was not participating in activities, and was too tired from too many visitors. The supervisor's recommendation was no visitors other than once a week from each daughter, as per my friend. My friend is 97 yeaars old. The elderly NEED verbal stimulation, not isolation. My friend, the elderly lady, does not like this place and has expressed it in no uncertain terms. My experience with ideas like this ends in the life of the elderly person in less than 8 weeks. My friend (the daughter) has placed her mother in a prison because caing for her mother is an inconvenience.

My wife and I have a close friend who is a resident at the Bartholomew House. I have called…read moreseveral times to speak with him and each time I have failed to be allowed to speak with him. The executive director even refused to give him a message. I am unable to understand why this facility doesn't assist us to keep in contact with our friend. The executive director advised us that we would need to speak to our friend's power of attorney but he refused to tell who it is.

DONT BUT ANYTHING FROM THIS PLACE. ITS A SCAM!! STOLE MY MONEY! Worst experience I've ever had…read more Bought 1 hat. It's been 2 months. Getting the run around. Asked for another hat to be sent . They lied. Said they sent a new one.. they didn't. Asked for a tracking number and got the runaround. After 3 more weeks. I asked for a refund. No response. Had to call my CC to try to get my money back. This company is a scam. Small hole in the wall place stealing peoples money. I'm going to the BBB next!

It maybe a good place for your loved ones, but not if you work there. And if your a temp help, you…read morebecome the scapegoat for the full time employees. So take your loved one to place that not only respects you, but also respects all people.

My father has been a resident here since October 2014…read more It was the best decision for him to move here. The staff are attentive and caring and he still has more autonomy than he would in many other places. He did NOT want to go to a nursing home despite his increasing frailty . He requires assistance with all ADLs and medications. He is always well groomed, clean and in good spirits. All the staff address him by name and treat him with great respect and affection. His speech is difficult to understand because of strokes but they are uniformly patient and helpful. Three mornings a week we are together but I do stop in at other times and he is ALWAYS well cared for. Here is an opportunity for socialization that he didn't have at his independent facility in NJ. Meals are in the dining room; many different daily activities. He and I could not be happier with Grand Oaks And we feel that the VALUE is excellent. Director of nursing is smart, friendly and very responsive to any concern I ever raised. Thomas A. Tesoriero, MD

There is no place better for your loved one with dementia than Artis. My mother was absolutely so…read morechallenging to manage once she got dementia and needed care and she was very difficult because she was contrary and didn't want any help or anyone to come near her. She became suspicious and distrustful of everybody. She stopped eating and taking care of herself in every way imaginable. I tried two other homes in less than a year prior to Artis and they were terrible at dealing with memory care and were impatient and easily annoyed with my mom and would complain about her to me. She was not properly cared for and received multiple injuries in these other places due to lack of care and attention. She was left alone at times when she should not have been and sustained so many fractures as a result of not being believed by the Nurses that she needed help when she would call out for help. It was really heartbreaking. Artis is the complete opposite! Artis serves and cares with so much attention to detail and patience and smiles and gentle redirection instead of not knowing how to deal with a "no" from her. Now I don't have to worry about her getting the medication she's supposed to get when she supposed to get it and I don't have to worry about her eating when she's supposed to eat and being hydrated and being attended to and made to feel valued and important instead of being dismissed. This place becomes home and you can breathe a sigh of relief and calm once your loved one is here. Special shout out to Lheo who is like a super hero and the only person in history to win my mom over and get her to feel safe and listen! Now she loves everybody there thanks to Lheo. This is not just a job to the Arts staff. They genuinely want their residents to be stimulated and feel at home and included. Loneliness does NOT exist here! So grateful to everybody there.

Placing my mom was a decision that came with so much emotion, guilt, and fear, but Artis changed…read morethat for us in ways I can hardly put into words. From the beginning, they wrapped both my mother and our family in warmth, compassion, and understanding. There is something deeply special about this community. It feels less like a facility and more like a place where people are truly known and cherished. My mom is greeted with kindness, engaged with purpose, and cared for with such gentleness that it brings tears to my eyes even now. Artis gave us more than care, they gave us comfort, reassurance, and the beautiful gift of seeing my mom smile again.

My mom moved here in 2021, and she has thrived in the community. Not only is her health stable,…read morebut she is so happy here and has made so many friends. Every time I visit she is enjoying an activity or meal, and I get timely updates on her health from the nursing staff. I am so glad she moved here, and I am looking forward to the many family and community events that are being planned this spring and summer.

There are at least three elevators. Sometimes a wait but not unexpected. Great selections for…read morethree meals a day. Entertaining programming and challenging exercise choices. Gym on site in basement. Patience is a virtue, i think you need some at any community where you dont have individual aide. I moved here as disabled adult. Great location and more diverse community than others.

Let's start out with Ms.Eartha the admissions coordinator she greeted me when I came in for intake…read moreand she made sure I was good the entire visit that I was there. They need more people like her when you walk into a facility and you see a joyous cheerful person like that greeting you with warm wishes that speaks a lot about the facility she actually eased up some of my worries thank you for all you do Ms. E YOU ROCK !!!! Tamika A. #105

This place is absolutely the worst. Patients are neglected and when patients ask for assistance,…read morethe nurses and the GNA's are unwilling to help unless people are watching them. Are there a good workers? Yes. But the majority of the workers are overworked and understaffed to take care of those amounts of people. Talk to the patients, and you'll understand how hard they have it when it comes to being treated with respect. A few members of the staff are known to yell at patients and physically be aggressive with them. Trust me, you'll only want to send them here if you don't like your family or loved one to be taken care of.

Can't say enough about the management and staff here. They know dementia inside and out and care…read moreabout their residents. The small house size ensures good care and a home-like environment. We thank our lucky stars that we found them to care for our mother!

The facility and staff is as good as it gets. Very professional, experienced, and caring staff…read moremembers throughout. It has been a blessing to my father and entire family to find the love, support, and care that Auxiliary House provides. Thank you Auxiliary House from the bottom of my heart!

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

They are the best! I called at 9pm and had someone scheduled for 12 hours later. Super responsive…read moreand able to meet the needs of elder care in a really helpful and supportive way. So grateful for the great service and support!

I've been visiting my neighbor for a week, Drop by one day to find she called 911 and went to a…read morehospital. After calling all the local hospitals, I found out where she was. Nobody at this location knew where she went. This is like losing a patient, should be One of the top five things a place like this does. I was the number 2 contact. Nobody was informed. My wife called to have her belongings packed up, They were not packed after two days. Her roommate had Covid, so my wife was not allowed to go in the, after she had already been in the room , they had no sign for active Covid in the room. SHAME

Service was nearly nonexistent. My mother has been staying here on the 5th floor for rehab and the…read moreexperience has been less than okay. Call button went unanswered for 3 hours on more than one occasion.