My wife and I purchased a new house and wanted to have solar installed, our previous house had solar and we were familiar with the process and benefits. We researched our options for the new house with our past provider, 2 others and Sunrun ( thru Costco). We received an estimate from Edgurd Javier, due to Edgurd's professional approach and good information we elected to go with Sunrun. Once the project began Edgurd and his team was great to deal with, they kept us updated and informed. If you are planning on adding solar to your home, I highly recommend Edgurd (805-709-5843) and the Sunrun team. read more

DO NOT USE THIS COMPANY! I have had nothing but problems from Sunrun! Terrible customer service and no one returns emails or calls. I have emailed Brooke several times, no response, called left messages with managers, they say they will call back, no one does. Feed up as this is going on 6 months and now I owe the electric company thousands because of their screw up! SHAME ON YOU SUNRUN get it together ! read more

Have had solar panels leased from SunRun for several years. Six months ago a representative came out saying that our panels were not producing up to capacity. He sent someone else out to evaluate who said they needed to be replaced. At this point, they turned the solar system off. Since we were leasing them, SunRun would take care of this. Then another person came out to get the serial numbers to see if they were under manufacturer's warranty. Then someone else came out and said it wasn't the panels, it was the wiring. They came out and installed new wiring. No change, still only at 30% efficiency. They said they would need to replace the panels. That was in May. It is now August. I have called them several times. If I was lucky enough to reach someone, they kept saying they needed to order the panels or, now, it was in the hands of the design team. If I got voice mail, they do not call back. I have talked to customer service reps, installation manager, and three "supervisors". The last I heard, they would be installed in early August. This company doesn't even deserve one star. read more

Don't do sunrun there solar panels are on my roof misplaced ruined my roof and have been there since April 2022 and no word yet or bothered to fix the issue. Bad business read more

Our installation crew is also top notch. They were always on top of everything, including when issues such as item availability came into play. They answered all questions I had as they were working, and explained things to me clearly. Shout out to Pattrick Barreras and Edwardo Vargas, as well as the rest of the installation crew read more

I hope this reaches the higher-up's of the company because I'm so frustrated at the lack of reliability and poor service that is being provided. Our panels have been off since July 26, 2022. By the time I realized it was on August 22nd. At no time did Sunrun contact me about my system being off and not producing. Of course it was the hottest time of the year and here we are with panels that aren't producing. So when I called customer service I had to wait 3wks. For them to send 2 techs who only dealt with communication issues when I specifically told customer service that it had to do with the circuit breaker and that it kept turning back off when the breaker was turned on. Therefore, Amy the case manager was supposed to contact me to let me know when they were going to send the next tech back to fix the problem. However no one ever called. Amy had made a follow up apt. For today 9/12/22 and she didn't keep her appointment either. When I called today to see what is going on Amy told me that I had to make another appointment for October 13, 2022 and of course I'm just about to blow a gasket. I asked to speak to a supervisor but of course she wasn't available. I will be emailing her shortly as well to put in a formal complaint. What in the hell is going on here? I wonder how many other customers are they doing this too. This is ridiculous! read more

WARNING - This company has no regard for public safety. Today a driver sped down my residential street at an exceptionally dangerous rate. It is a continuously used street by walkers, joggers, bikers and kids on bikes and skateboards. I called the company but they refused to talk to me because I wasn't a customer. Alternative was to give them my personal info. I have never dealt with a company who wasn't concerned about their employees dangerous actions. I don't know anything about their product or install but I know they shouldn't be invited into a residential neighborhood! read more

I'm so impressed with Sunrun! Every single person we've dealt with, from Caitlin who first came to explain the process, all the way along to the crew of 5 who came to finish up today - have been knowledgeable, helpful and professional. We are excited and thrillled to have beautiful solar panels like we've always wanted, and haven't paid a penny! Terrific company and I'll definitely be recommending them. read more

This is the worst company for customer service...we bought a home a year ago and their solar came with the house. Since then we have been trying to get someone out to our home to take a look at the solar panels and our roof. After the rains we found out we had some leaks from we're the solar system was installed damaging my ceiling. We got tired of calling and emailing this company Sometimes they didn't even answer and most of the time we get a run around and nothing ever comes of it. WORST CUSTOMER SERVICE EVER!!! We pay monthly you would think they would want to keep our business but I guess that just me! We will need to look into how we can get rid of them! Any suggestions???? read more

Very professional people, did the install in one day, looks very nice and professional. The guys from sunrun were very friendly and attentive to my questions. read more

I have a sunrun solar system with battery. A year after installation the service technician said my solar panel were installed incorrectly and weren't producing sufficient energy. He claimed to have solved the problem. Needless to say I was never compensated electricity that I paid for during that time. Another problem is the LG battery failed on August of last year and has not been fixed or replaced. I have called numerous and have been told the battery will be replaced "soon". It's been over six months with zero action. They claim to monitor the system so obviously they are aware of it's shortcomings. I contacted them numerous times and they have never called me back or let me talk to someone who can fix the problem. read more

Ces from Sunrun was early for our appointment. She was very well organized and professional on explaining how the process work to go solar. She is very knowledgeable with the programs that Sunrun has. We definitely can save money by converting over to solar. We are very please and happy to proceed on to have Sunrun install the solar panels. read more

Sunrun and it employees like Edgurd Javier prove that quality service and sales go hand in hand with a good company. Everyone from the first contact to the turning on of my system, were professional, informative and timely. The value of my system and its installation are second to none. I spent a great deal of time looking for the best system. There are similar units that equal the cost, but once installed, the installers, repair people and customer service people disappear. Polish off your Costco card or call them directly and get saving soon. (805) 709 5843 read more

A friendly reminder to people. Do not use this company. They are complete trash, they do not follow through, they break stuff, the lie during inspection just to make a quick buck. They have the worst customer service of any company I've ever worked for. read more

The y inspected my roof before they installed the solar panels and then when the rains came we had a leak and called them to fix it and they said it was not there fault and refused to pay for the water damage They gave me quite a runaround . Very poor customer support. Find another solar company and check them out before you use them. I did not do my homework as I should have read more

I may be one of the skeptics, but Earle was pretty good in presenting me facts and data that completely overshadowed my skepticism. No further explanation needed, I signed up that same day read more

My service was disconnected 18 months ago yet my account has over $700 in credit. After SEVERAL PHONE calls, they tell me my service was re-activatef last week and I could check for a green light on a unit. Told them I am visually impaired and can not do that. I requested someone come and show me what to look for. They wanted to charge me a service fee and I exploded. They've had 700 dollars of MY money gor over 18 months. I HAD NO SERVICE. STILL DONT KMOW IF I HAVE SERVICE IR NOT read more

As of today, I am still waiting for the Marketing Business Manager to get in contact with me. I have left another request for a call back & nothing yet. It seems they don't care about customer service once they have you hook line & sinking... read more

Earle from Sunrun made the process of obtaining solar on my home effortless. Great service - very professional!

A clear plan from the beginning for our solar install. Up and running in less than 2 months. Overall, they did a great job.

Sunrun is a top notch company. I went with sun run because they have the most current and up to date solar technology at the best prices. Their staff are trained well. They are efficient in getting the job done from start to finish. I opted to purchase my panels. They worked with me to get my job before the end of the year for the tax write off. The panels look amazing on my house. The panel box is small compared to other systems I've seen. They have a cool app where you can monitor electric production. Greg was my sales rep but also didn't just pass me off to another department once I signed the purchase agreement. Getting panels on your house was never something I wanted to do but now that I'm producing my own energy at a fraction of the costs I'm happy I made the decision. Call Greg directly at 858.230.2033 and tell him I sent you. read more

So Sunrun is supposed to be a great Solar company but you are not even going to back your installation when my mother has had multiple roofers and handyman state it was your installation that is causing a leak... now you can't answer an email. Then you are telling my mother that you will take off the panels for a fee... even though my mother will be willing to pay the roofer when your installation caused the damage... then you have a clause that states she has to use your organization to move the panels for this repair... why do you feel like you can take advantage of people? Do you not back your installers and product? This is horrible what you are doing, in a retirement community with people on set incomes. read more

After my 1st review stating the problems on yelp, I was contacted and taken care of !!! Received my rebate within 24hrs as promised originally. Have had no problems besides! Would recommend highly!!! read more

I'm so disappointed I can't even put it into words. We had Sunrun put up solar on our last house with no issues. Here, we got the panels installed September 17, they forgot to submit for final inspection for an entire month, fast forward until today, SCE has approved my panels to be on finally, and they STILL aren't on. I notified my project manager in 11/17 that the equipment was beeping, and he didn't even schedule a technician to come check it until this past Friday, and I'm sure that's why they're still not on. I can't get an appointment to have the person to come out until 12/18 even though they've known about it 3 weeks. On top of it all, I've been paying my full electric bill along with my loan payment, and since SCE approved use, they sent me a bill I'm assuming closing out regular electric and switching over, due on Xmas Eve. So I have a total of 966 worth of electric bills due this month, our first Xmas in our new home, our daughters first Xmas, and we have to decide if our kids get Xmas presents or if we keep our power on. At this point the anger is gone and I am just so absolutely sad that we are in this situation. I wish I never used this company. The knife twist is my neighbors on both sides got their solar installed a month after me and have been up and running for weeks and ours still aren't on. I just don't understand how they can do this. read more

The process was quick and easy. The entire Sunrun team was extremely professional and knowledgeable. Generating electricity within a month in a half meeting with Earle. Sunrun is great. read more

Sunrun was the most professional service to install our solar system . Earle Doudera was an amazing representative who sold us our system and helped make the best decision for our home. We have had a previous solar system and this company is 5 star from the beginning to the end of the project. I highly recommend Solar Run! read more

6 years ago we signed with SolarCity for a solar installation at our home. We cancelled that installation as SunRun promised us that they would more than cover our electric needs and that they would soon have a Tesla battery backup available for our system. We had solar panels installed on EVERY quadrant of our roof!! It's now OVER 6 YEARS LATER and we pay over $1,500 yearly in trueup bills in addition to our SunRun monthly bill. SunRun has Telsa batteries but THEY WON'T WORK ON OUR "OLD" SYSTEM!!!!! SunRun refuses to retrofit our system to work with a batter or replace our system to one that is compatible with their battery AND they will not remove our system saying they are within their contracted agreement. EVERY TIME we ask for something in writing regarding all of the continued batter promices initially and over the six years, they won't put it in writing. With our current system, if we go into higher tiers with the electric company, as we can't store our own generated electricity, they charge us alot but if our solar system doesn't generate their contracted amount, SunRun pays us pennies on the dollar which is why we need the battery backup that WE WERE PROMISED! Not to mention the hours and hours that we've wasted on hold on the phone and countless e-mails trying to resolve this problem just to get what they promised us. SunRun is A bunch of crooks and liars. DO NOT USE SUNRUN FOR YOUR SOLAR NEEDS as they say whatever just to get you to sign with them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Christina Ellis read more

If I could rate this company a zero I would. We bought a new home that had paid for solar panels on it still under warranty from Sunrun. It took us 2 weeks to get an appointment for someone to come out to get it up and running. Took the day off work to wait for the person to show up in the noon to 6PM window. At about 3:30 PM we tried to call the company to confirm as we were getting skeptical about the person showing up. After waiting 1 hour and 45 minutes on hold, we were assured we were on the schedule for today. No surprise, no one ever showed up. We called the company again, only to be put on hold. When we talked to a customer service girl, she said they were "swamped because of Covid" (not sure of the connection and why that would affect my appointment time). Bottom line, DO NOT DO NOT DO NOT USE THIS COMPANY!!!! They are nothing but a SCAM!!!!! BEWARE!!!!!!!!! read more

After years of having solar consultants to our home we never bought solar panels until now. While at Costco my husband pointed out a Sunrun consultant to me. I met Edgurd Javier who was a very pleasant man. We made an appointment and Edgurd Javier a field solar consultant and he was at our home the same day. Edgurd was professional, courteous, very thorough and easily understandable. After signing with Edgurd to begin the process, I then received a call from Eric Rodrigues (project coordinator) who followed the process thru to the end. I also continued to receive calls from Edgurd to ensure everything was going smooth and where we were at in the process. From the Field consultant to the Project Coordinator and the installation team everyone was courteous, professional and very easy to work with. We were told the entire process would take 3 to 4 months. For us from day one to turning on the solar panels it took about 6 weeks. We are very satisified. Laura Galvez read more

Sunrun was great. Earle was our first contact and was super helpful and knowledgeable in providing what we needed specifically.

Just had our consult with Edgurd Javier and he was awesome!! He was patient, knowledgable, kind and made it a great experience! We felt no pressure and the decision was easy, we are so excited to get our solar system set up!! Thank you SunRun and Edgurd!!! read more

I've had Sunrun now for almost a year and they can't get their billing set up for the life of them. They charge you a fee to make a payment unless you sign up for auto pay. Well I've signed up THREE TIMES NOW! And they still send me collection notices every month when my bill is overdue because their stupid website doesn't take out the payment! This company is lame and I don't appreciate them doing this and then telling me I'm late! If I had to do it over I'd skip this company! read more

I love how simple it was going solar with Xavier Rex, we went with the PPA because there's no lien, no loan, or debt to the home, so not only are we saving money on our utility bill but we are also receiving money back using NET metering! This Energy Consultant is outstanding, definitely a 11 out of 10 recommend using the Solar Celebrity Rex! read more

What a company all the want is your money. Custom service is not in there business plan. We were in escrow and taking over the lease on our new home. They would not comply they had employee that would not call our escrow agent back. They tried for days almost lost our house. Now they email us a bill on the 4th day of the month witch is due on the first of the month. On the 5th day they start call your home asking were is our payment. It seems no one know what the other department doing. Most companies email a few days days before a payment is due. When you email them they don't want to deal with any issues you have. Living in Palm Springs I hear from neighbors purple solar is the way to go. read more

I started my process through Costco, my awesome sales rep was Mazen! He came out to our house for the initial meeting and then came back out for the purchase meeting. In between Mazen was always available for any questions my husband and I had. He was there if I needed him though the solar installation process as well. My solar was just turned on at the end of last month, but when it was done Mazen took the time to contact me and congratulate me. He continues to offer his help even after the solar installation is complete. He is great and I highly recommend Mazen and going through the Costco Sunrun program for solar!! read more

I met with other solar companies and had poor experiences. We were referred to Edgurd Javier at Sunrun and knew right away that this was a much better fit and a reputable compant. Edgurd and the team at Sunrun did an exceptional job walking us through our solar purchase process. Edgurd made sure that we understood all of our options and then each part of the process once we had made our decision. We were well informed the entire way. They made it easy for us, taking care of all of the permits and installation details with the City and our HOA. Sunrun was very professional. They were able to move up our installation date because all of the permits came through quickly. They installed in one day. The crew was efficient, polite, and clean. Sunrun runs a well oiled machine that is very personable. Even the city inspector commented, "Oh, your work was done by Sunrun? This inspection will be quick and easy. They do excellent work!" I feel confident referring my friends and family to Edgurd and his team, knowing that they will be in good hands as well. read more

We are very pleased with Sunrun. Very good communication. Courteous representatives. Earl in sales first came out and went over all the pricing and steps for installation. Called to inform and keep us notified of progress along with Juan. Moved pretty quickly except for inspections. Just got our panels Installed waiting for inspection to turn it on. Checked out other solar companies and Sunrun was the best package we found. Especially if you hire them through Costco. read more

I highly recommend Ces Forgione of SunRun and her team. They are very professional and did an amazing job on our new solar panel.

The calls seem to have stopped and Sunrun assured me they did not sell my info to the telemarketers that were calling, so I'm back to being pleased with my experience. Sunrun did a great job for us. read more

My experience with Sunrun has been nothing short of amazing and Edgurd Javier the company's best representative. Edgurd was instrumental in guiding me through the entire procedure and continued his support even after the process was assumed by the installation contractor. While maintaining remarkable hours, his dedication and professionalism were the undeniable indicators of true customer service. read more