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    Sunsations Sunglass & Optical

    1.9 (26 reviews)
    PriceySunglasses

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    11 years ago

    Went in to find a pair of glasses that I bought in Italy and lost. James was so helpful, absolute best customer service ever. I'll be back!

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    Hour Glass Optical

    Hour Glass Optical

    4.9
    (1.1k reviews)
    2.3 mi
    $$

    Amazing local spot affordable prices great staff amazing location legitimately I was in and out…read morewithin 15 minutes I walked across the street to the taco truck and by the time that I was done, they already had my glasses, polished and buffed unfortunately I was only there to get lenses, but they do have a wide variety of places that you can pick from as well Price 10 out of 10 Atmosphere 10 out of 10 Location 10 out of 10 Parking 10 out of 10

    I found this place when I urgently needed a replacement pair of readers after my dog destroyed…read moremine. My regular boutique optical shop had already taken more than a month to get my lenses, so I was expecting another slow process. This was the complete opposite. Veronica at the front of house was kind, helpful, and on top of everything. Cathy, the owner, made the whole experience feel personal and easy. Art, the optical lab technician, got the lenses done quickly and professionally. I could not even get my reader prescription from my doctor fast enough, and the staff stayed persistent on the phone until they finally got what they needed. Once they had the prescription, everything moved smoothly. The service was friendly, the prices were reasonable, and the turnaround time was honestly impressive. It is rare to find a place that is this efficient without feeling rushed or impersonal. I will definitely be coming back.

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    Ray-Ban

    Ray-Ban

    4.4
    (27 reviews)
    2.5 mi

    The store is located in a very hip area of Venice , Abbot Kinney …read more The owner Chis and his team are awesome. His store offers a great selection of Ray Ban glasses. They offer a personal service with a friendly touch. The store inside is beautiful. There are nice seats outside and anyone is welcome to seat outside. They also offer extended service to repair your glasses. They stand by their service is anything goes wrong.

    I recently purchased a pair of Ray-Ban sunglasses from the Newport Beach store on February 22. At…read morethe time of purchase, I was clearly told that I had a 45-day return period. After a short time, I noticed small marks on the lenses, which appeared to be a product issue. On March 14, while I was near Venice Beach, I stopped by the Ray-Ban store there to process a return. Unfortunately, the experience was extremely disappointing. First, the store manager/owner immediately accused me of wearing the sunglasses the entire time, which was simply not true. The glasses were barely used, and the marks were the reason I came in. Second, he even attempted to clean the lenses himself but was unable to remove the marks, clearly showing that the issue was with the product itself. Third, he complained that he would be "taking the hit" because I was returning the sunglasses to a different Ray-Ban store, which should not be the customer's concern if the brand offers a 45-day return policy. Finally, he claimed that their system was not working properly and refused to process the return, leaving me with defective sunglasses and no resolution. Overall, this was a very disappointing customer service experience. Ray-Ban markets itself as a premium brand, but the service I received did not reflect that at all. Experiences like this make customers seriously consider switching to another brand.

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    Nordstrom Santa Monica

    Nordstrom Santa Monica

    3.7
    (283 reviews)
    0.1 mi
    $$$

    This is probably the worst Nordstrom I have ever been to in terms of customer service and…read moremanagement. It's absolutely no surprise they are shuttering this location in August. The "manager" David does not know their own policy in regards to price matching. He flat out refused to match the actual Faherty website price when the Nordstrom one was higher. They may need to do a better job training staff, as the Century city processed this price match no issue at all. Good luck David! Won't be seeing you again! :)

    This is for the ladies at the Chanel counter, especially Cynthia, who helped me today. Thank you…read moreso much for your helpfulness and kindness. Your kind words absolutely made my day. I stopped by to find a matching shade of the Tom Ford Shade and Illuminate foundation. Although she works for Chanel, Cynthia helped me find the perfect shade by trying it on my face at her makeup kiosk. She took her time with me, and tried a couple of shades to find just the right one. She gave me two samples of it for me to try at home in different lighting to be sure it's the right shade before purchasing it. Cynthia, who appears to be a makeup artist, with flawless makeup herself, asked if I was an artist and complemented my makeup and the application of my makeup, and she told me that I have good skin. I take good care of my skin, and I was very appreciative of her noticing that. She and the other lady at the counter also complimented my eyes, and I left feeling just so good and happy. I love Chanel nail polish, and I usually order it online, but I think I'll stop by the Chanel counter and purchase it at Nordstrom instead. Thanks so much for your kindness and professionalism. You made my day.

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    Sunsations Sunglass & Optical - sunglasses - Updated July 2026

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