Came to get my (new) vintage designer sunglasses adjusted and instead got them snapped in half. I understand that can happen but there was no solution or advice offered besides " u can try to glue it". Very sad experience for me and the sunglasses read more

Thank you Isabelle for all your help today. Very happy with my new Chanel sunglasses. Huge selection and multiple brands. Definitely recommend this location. The team is very knowledgeable and happy to help. Leave it to the experts to style you, you will not regret it! read more

Not sure why this place has such low reviews because the experience I had was above and beyond! Luis G. helped me not only locate a specific pair that my husband only wears, but texted and called me and had it shipped to this location. Any other sales associate would tell me it's sold out or not put in the work or time to order it special for me! I loved the experience and would come back to get another pair for myself! Love their selection and their insurance package as well. I scratch my glasses all the time read more

They just closed the gates at 6:20pm in front of me telling they will need a 5 break. Fast forward 35 mins I still stand in front of the shop waiting to pick up my order of contact lenses. Worst shop ever. Don't come. read more

Sunglass Hut - Storefront - Sunglasses Near Me - Santa Monica, California

Wide variety of luxury sunglasses. Today Ray-Ban was 30 percent off. The service was fast, friendly, and efficient. I would recommend this place and I would come back. read more

Jonathan helped me out today. He was professional, polite and patient. He also wiped down every pair of sunglasses after I tried them on. I was really happy to see that happening... They have a good selection of sunglasses, although I ultimately didn't end up buying a pair. He totally understood and didn't make me feel bad like I wasted his time...which can happen with commission based jobs. He was nice to my kid too...bonus points. Ask for him when you go. read more

Worked with Jonathan and he was the man! Exceptional service and very professional. Will come back here when I get sunglasses in the future. read more

I visited this Sunglass Hut on the Santa Monica Promenade yesterday ~ and wow, Jonathan is an absolute gem. He truly made my shopping experience a wonderfully memorable one. He was so very helpful, extraordinarily friendly, knowledgeable, and just such an awesome person all around. He answered all my questions and was so extremely helpful. This location also has an extremely large selection, much larger than I have seen it any other Sunglass Hut location. Highly recommend visiting this store! read more

Very helpful and friendly staff! Chris is the best.. took his time to answer all questions. Above and beyond. Thank you guys for making our experience at the store fun and easy. read more

I have purchased several pairs of sunglasses at this location (Ray Ban Wayfarers) and the last purchase was in July for $145 of which I got a $20 discount because it was my birthday! My salesperson was John and the level of service is excellent. My only complaint is that the sales people have a tendency to "hover" by the door when you walk-in and that can be a little too over the top! This is one of my favorite stores on The Promenade and I recently received in the mail another discount which was $20, $50 and $75 off based on price of the purchase! I keep these reminders and use the discounts if I'm in the market for a new pair of glasses. Right now I have four pairs of sunglasses of which was one pair folds (Persol). I highly recommend the Sunglass Hut and this location for all of your optical choosing's! read more

Horrible customer service. I was assisted by Sasha and quite frankly it seem like she was dreading being there. Awful customer service when she thought I was just there to browse, but once I picked an item to purchase her attitude changed and she tried to engage in a conversation and switched to being a little friendly. I guess you have to buy something for them to put some effort in the service they provide. I have come here a couple of times and they have all been similar in attitude. I am not sure if it is because of the area and what they probably usually deal with considering that it has gotten worse over the years BUT when there is a nice customer, regardless of whether they will buy something or not, they should know to treat people with genuine courtesy and respect. read more

I walked into the store to be welcomed in my John and Andy. I usually never write reviews but these two exceeded customer service expectations by showing me the best options to make sure I walk out the store with the best pair of glasses that is suited for me. Thank you guys! read more

Would not recommend. We went there on a superbowl Sunday and got bombarded with annoying questions. The customer service was the worst I've ever experienced. The staff really needs to be trained better. I don't know why that particular staff made it sound like there are better place to be, as if he didn't want to be there himself. We ended not buying anything and walked back out. William (staff) had the audacity to say something along the line of "at least you guys bother to come in." It was very forceful and uncomfortable for us. He was very pretentious and borderline shady when he was interacting with us. I'm glad I did not spend a dime in that store. Terrible! read more

Yesterday my wife and I were searching for this 1 pair of Ray ban's and this was the Only store within 60 miles who had 1 pair left. Chris, the store manager Found them and put them on hold for us when my wife had called in. We arrived later in the day to this sunglass hut location and our experience was awesome. Andre and chris made the overall experience amazing by holding the item but also helping me get the glasses resized right there at the store. Overall our experience was awesome. read more

What a great experience! Staff was extremely helpful when shopping and lead me to get two pairs of glasses for one great deal - one for me and other for my mother . Long story short -My pair was defected and screw came lose, so that pair ended up costing me a trip back which was a great experience. Quick and lovely! Thanks so much to the employees for which all of them was extremely pleasant and polite. read more

My husband and I went Sunglass hut on third street promenade, which it was a great choice, because we met (William) which he was great to us...he has an amazing customer service made us feel comfortable we definitely left with a big smile & happy with our purchase I definitely left happy with my new Chanel glasses! Thank you so much William you were great to us we will definitely be going back In. read more

Biggest Sunglass Hut I've ever been in. Great staff and plenty of them too. The prices were outrageous so we didn't buy. Tried to get my wife to spoil herself but she didn't feel the prices reflect the product. They do have a great tiny little stand with about a dozen of glasses that are on sale and would warrant a visit to check out so if you are in the area, visit and ask for the sale stand. read more

Sunglass Hut - Sunglasses Near Me - Santa Monica, California

I give two stars because my sales lady Nicole did a fantastic job at help me pick out the perfect pair of glasses. She was incredibly helpful and insightful. She was non-intrusive yet always there when I needed to ask a question or get a pair of frames to try on. Perfect timing and excellent taste. If not for Nicole, you would get one star. A couple days after my purchase of a $300 pair of Maui Jim's, they fell off a dining room table and cracked the plastic that held the frame together. While dropping anything could understandably cause damage, a three foot drop should not have ruined a new pair of Maui Jim's. THE REASON FOR THE TWO STARS.........the manager refused to exchange or return and directed me to MJ customer service to resolve the issue. After spending $300 at a store you would hope they would at least provide a modicum of customer service. After my experience, I don't get the feeling they care, but I will be taking my business to a completely different company moving forward. ADDED NOTE: This is found on Sunglass Hut's Receipts: "ASSURED QUALITY - You have high standards; we have high standards. If your sunglasses are defective within 24 months of purchase, we'll replace them. We do not offer spare parts or repair services. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine if you are entitled to a replacement or refund. Proof of purchase and original packaging must be presented. Certain exclusions may apply see associate for additional details." None of this was offered, I was simply set on my merry way to contact Maui Jim directly. read more

Horrible manager! She treats her employees and customers like crap! Almost bought a pair of glass but walked out instead. I refuse to give the store my business. read more

Very unprofessional I still can't believe that was a manager who insulted me it's is very unprofessional and he should definitely get trained in communication because he's definitely not educated in that department! read more

Chris at the Santa Monica Promanade Sunglasses Hut is every superlative I can think of noting! He did a super job of finding me options that I loved, gave an honest and insightful assessment of what he thought when asked, and was warm and friendly throughout the process making me feel like I was the most important customer he's ever had. It was truly exceptional service and I now consider him my personal shopper for sunglasses! read more

When did Sunglasses Hut become too "premium" to completely ignore a customer?!?!?!? I get it: you changed your corporate image. But I still remember going into the Sunglass Hut at my local 909 mall to get cheap Arnettes back in high school. Your new image (and what I suppose are your new 'eye candy' employees) doesn't justify completely ignoring a customer just because he doesn't fit the profile of your (newly) premium target customer. Went in here to find some glasses and use a $100 gift card. Left after 10 minutes of trying to get an employee's attention. Hello???!?!? Push-up-bra-worthless-euro-salesgirl!!!! Your job is to approach me when I am browsing your merch, not dart your eyes away and walk right by me. I HATE being INTENTIONALLY and OBVIOUSLY ignored when I am shopping. Terribly snotty "designer" attitude to match the overdone and poorly executed new "designer" corporate image. read more

They might have a lot of sunglasses but they need to learn to back the F up when you are trying to shop! I get it to ask one time if you need anything and welcome you into the store, but to fallow you step by step and try to keep talking to us even when we are cutting her off until I have to actually tell the girl to just let us shop on our own. Jeez teach some sales skills to your employees! They sock and annoy the hell out of customers read more

Do you really need 9 salespeople for every 1 customer that comes in your store? They are waaaaaay overstaffed here. I came in to try on sunglasses and every move I made was closely watched and then one or two of the salespeople would blurt out some useless information to me or ask if I wanted to "set that pair aside". Just back off and let me do my thing. I know these are Ray-Bans. I know they come in different colors. And I know where the mirror is. Now leave me alone. Thank you. read more

Me and my wife went into to look for a specific pair of Chanel sunglasses. We were graciously greeted by a warm friendly young women who was more then helpful. However, when we had a question on restrictions for a coupon, she asked an older women with short red hair to assist us on the coupons restrictions. She clearly had no interest in helping us and was short and abrupt with my wife. Probably will not go back because of her. read more

The employees must work on commission because as soon as we entered we were chatted up by a person "Where are you from?" "Where is that?" and he then followed us around as we browsed the selection. There is a large selection of pricey sun glasses. My husband just needed a utilitarian pair to replace some old broken ones. We both felt a bit uncomfortable and under pressure to buy, so we left. Bought a pair for 1/4th of the cheapest price a few blocks away at REI. read more

I was a bit surprised that my replacement lenses were actually cheaper here than compared to the other Sunglass Hut's. I mean this place is all touristy, but for whatever reason they had in stock my lenses and it was cheaper...score! And compared to the other Sunglass Hut stores, this place seemed to be a lot bigger; chairs for those bored to sit and wait and pretty much has a better design as well. So if you're doing your touristy 3rd Street Promenade visit and you're looking for some really cool glasses, where the customer service is pretty decent despite having to see tourists on a daily basis kind of deal, then, yah, I would probably drop on by to check out the store. Oh, they also have this little photographic machine where you can take your own picture and wear any sunglass in the store and you can just email it to yourself when your done...and it's free!! read more

Natalie and Zach were very knowledgeable and friendly. Great recommendations that catered to my specific beach volleyball needs. Thank you! read more

They don't answer ever ! There horrible just go to fox hills . I had to drive to fox hills to get the glasses I wanted . Your lost Sm !

This used to be my favorite Sunglasses Hut to purchase sunglasses, but today the vibe has definitely changed to unwelcoming and intrusive. The associates line the store like soldiers and make you feel like you "don't belong" in the store. Was greeted by an associate stating that the wall I was looking at was the "high end" sunglasses which seemed very unnecessary to state. I remember when this store used to be fun just to browse, try on sunglasses and eventually make a purchase... those days are over. The Fox Hills branch is smaller but they make you feel more at home. Santa Monica you need to check your attitude. read more

Each time I visit this location, I experience 5 star service. My "go-to" guy is Zack and whether I am making a purchase or need my sunglasses cleaned, Zack is always professional, courteous and friendly. read more

Great service and very friendly and knowledgeable personel....I work retail and I know that customer service is very important and one can experience that at Sunglass Hut..and if I may, William Ho was exceptional...he's great and so friendly.keep up the good work read more

Zach, the Store Manager, helped me pick out the perfect shades! He was helpful, patient, and really had a great eye for picking out the right sunglasses for my face structure. I bought my glasses a few weeks ago and I love them! I had actually meant to provide feedback on the official Sunglass Hut site, however I missed the deadline. My purchase was 2/3/2018. Anyway, thanks Zach. read more

AMAZING service. Brandon was so knowledgeable and helpful. Truly understands the art of eye wear. Im a customer for life. read more

Do us all. Favor and just close this store. It's filled with rude stucked up sale associates that don't do shit. I went in asking if they can adjust my sunglasses for me because it is free of charge and the lady with the injected lips straight up said "uhmm no" and I said when are you free and she maybe 10 or 15 minutes" she wasn't even doing anything but standing there trying to look half decent. If I could give no stars I would. read more

Came in here to return a pair of tiffany and co sunglasses that I bought at another location and the guy helping me took forever to return the damn sunglasses. The DMV works faster then this guy. He was incompetent and slow as a turtle. I bought chanel sunglasses and decided to return these, which I didn't even wear and he was examining it trying to find something wrong with it so I can't return it. This store has unbelievably terrible customer service. THEY SUCK!!!! read more

Worst customer service, very unhelpful people. The manager was literally yelling instead of being courteous . I had bought two sunglasses from this store- both quite expensive brands but going forward i would never buy anything from this store. Extremely rude lady manager at store. Save your money fellas- go buy your expensive sunglasses from some place else where you expect some quality customer service if you run into issues. read more

Worst Store Ever! They convinced me to purchase $500 Dolce & Gabbana sunglasses that were slightly too tight on me, saying that the style I purchased is flexible and stretches after a few wears, and that it would be the perfect fit in a few month's time. After that, I came back in on two separate occasions (once to another Sunglass Hut) to return the sunglasses. Both times the sales associates convinced me that by doing a "heat stretch" and wearing the glasses a few months longer, they would stretch out. They convinced me that the glasses would stretch and, if they didn't, not to worry because they have the most flexible return policy and bringing them back would not be a problem. So I kept them because I liked them, hoping they would fit. However, they were basically delaying me each time in order for their 90day return policy to run out. I later visited a Lenscrafters (their sister company) to do a third heat stretch, per Sunglass Hut's recommendation. Immediately after seeing my sunglasses, the associate at Lenscrafters told me that this style of sunglasses is in fact the MOST rigid type of design and CANNOT be heat stretched since there is no metal frame around the lens. He specifically told me that heat stretching would cause these sunglasses to un-glue and anyone who sells sunglasses would have known this. So they lied to me each time to make a big sale and then prevent a return from taking place. Never shopping at ANY Sunglass Hut again. read more

Terrible customer service and they can't even handle a simple return. Manager doesn't care to help and seems to never be around.

I came here before, only to be ignored or not helped as much as I am in other stores. Yesterday at morning, I arrived here hoping to make a purchase. Sunglass Hut was supposed to open at 10am, but I came pretty early. The door was locked but I had to ask when they were going to open, as they didn't even had their schedule anywhere I can see it. One of the clerks saw me and signaled to me with his hands that the store will open at 10, so I went to a different store until then. Once I came back, the clerks were still over 10 minutes late opening the store. They obviously saw me but they ignored me, so a bit after, I knocked the door a bit to get their attention. They looked back again, and then proceeded to do what they were doing. I never had been to a boutique where the clerks see you and then completely disregard you, especially when they're the ones 30 minutes late opening the store. At least they can acknowledge me by coming up to me in person and apologizing for the inconvenience. That's how proper customer service is. If the people who work at this place can't even offer basic courtesy, what's the chance of them treating their customers any better in-store? What a terrible service. I left and got excellent service elsewhere. read more