Today, I took my my car in to get serviced over at sunset cliffs automotive. Things were going just fine - I was quoted at a relatively low price, and I was able to get it within a few hours of dropping it off. Sweet! However, when I showed up to pick it up (at noon), my car wasn't in the lot, and I was told they were testing out my new fancy brakes. Cool, whatever - I'm glad they're taking time to test their work, and I assumed it was a quick spin around the block. Then, later on in the payment process, I was told that their employee actually took my car to go get lunch for themselves and would be back in ten minutes. Uhhhh, okay - I'll try to be cool here with somebody that I don't know taking my car to go get a burrito (wtf), because i live in OB and it's a sunny Friday and life is pretty good and I'll practice keeping my cool at this moment in time. I waited for fifteen minutes while the owner called his employee multiple times, with no answer. At this point, I'm getting pissed off and panicked - whoever has it could crash my car, somebody could take off and never come back with my car, they could hit something or someone while they're driving my car, somebody is using my gas I paid for, whoever has it might not be insured - ultimately, somebody I don't know has my freaking car and now nobody knows where they are or what they're doing with it. Not. Cool. The best part? When their employee showed up and got out my car, they left keys to another whip in my console. I half hope those keys were to another customer's car, because if they were for their own car, I'd be even more angry about the entire situation - because, you know, drive your own car to get yourself food or use your own two legs to walk in the sunshine for your lunch.
While I understand people make mistakes, this is a pretty freaking big one. It's absolutely not okay to utilize a customers car for your own benefit, without the customers permission. read more