called to let them know I have an issue with my 2018 Ford Escape. The touch screen has failed to power on 3 times in the past week. I've had this vehicle LESS than a YEAR and am UNDER 36,000 miles. Yet I was told it may not be covered under the 3 year/36000 mile warranty. I left a review on their Facebook page to let customers know that the Ford warranty we put so much faith in does not cover all we think it does. This OWNER, as he chose to identify himself in all caps, decided to berate me on social media for hours telling me to call him if I didn't like what I'd been told rather than reach out to me with a courtesy call. Seven hours after I'd stopped replying and had tried to let the matter drop Justin Heutel, again on social media, informed me that he had cancelled the service appointment on the car they sold me and told me to go somewhere else... When I bought my 2013 Escape from Sunset and took it home, my fiancée noticed hail damage on the vehicle and called immediately asking why it had not been disclosed. They denied that it had been in a hail storm. My fiancée, an insurance appraiser, made a mark with masking tape on each indentation caused by hail and also noted bubbling in the paint. They acted immediately. I foolishly failed to realize that the only reason I was treated so respectfully and it was addressed so quickly was because it was a 6'7" man in the automobile business bringing it to their attention. I thought, mistakenly, "wow, they really take care of their customers." So even living an hour south of St Louis I decided to return and purchase a third Escape from Sunset Ford. I mistakenly believed they cared about their customers. Thank you Justin for showing me you do not have the care and concern for customers that the generations who built that business before you did. You are right there are many other Ford dealerships to choose from and we don't have to come to Sunset Ford. Remember you said that to your customer. And I'll share those words in as many forums as I can. Regardless of your attempts to block me. read more

Well I watched the south park episode on yelp reviewers and swore I'd never use this site, but this "dealer" was so terrible that it drove me to create an account to review them. Whats wrong with Sunset Ford? Well whats wrong with stepping on Legos? Or a pizza burn on the top of your mouth? Or herpes? I used to think those were all terrible, but then I went to Sunset Ford. Oh Boy, that makes going down a slide made of razor blades and into a pool of paint thinner sound like a walk in the park. I was going to trade in my Chevy Colorado in for an F-150, I even called ahead to check on that they still had the truck I was looking and Larry said that it it was there and still available. When I showed up it an hour later it "had just been sold and off the lot". This was extremely upsetting and they tried to sell me multiple used Ford Rangers, since "that was more a truck my size". I've never been more insulted in my life. Then I finally found a truck I liked, but then they only offered ~50% of what my trade in was worth, because it looked "flamboyant" (it was yellow) This is the worst possible dealership. Buying a car is miserable, but this is on a whole new level read more

I gave the service department a 5 star review for follow up. Our 2013 Ford Focus has the Transmission Control Module (TCM) issue which has caused headaches for many. I called in early August and was told no appointments were taken for potential TCM issues. Instead, you dropped you car off for 'three or four' weeks while Sunset evaluates the issue. Then is the TCM needs replacement, Ford would cover the cost of a rental. After my shock at 3-4 weeks, we did as the rep said. Car dropped off 8/29 with Neal Watson at the Service Dpt. I called 3 and a half weeks later and it had been diagnosed. Neal completed paperwork and notified us that the rental was approved a couple days later and where to fetch the car. Neal has been very pleasant and attentive. I have called every month (rental renewed monthly) and Neal makes sure it is renewed. So, annoyed that we have this problem but impressed that Ford is taking care of the problem. Neal has been a bright spot in otherwise a difficult issue. We are a bit past 3 months with Sunset having our Ford. Still waiting but much easier with a rental. Thanks Neal read more

When you think of sunsets what do you think of? Stunning views, serenity, and majesty to experience. Well you don't get that at Sunset Ford, instead you will be insulted and treated as though you're a lesser human being. I went to look at buying a new Ford Explorer and just ended up in utter disgust. When requesting to test drive a vehicle they refused and said that they wouldn't let me drive the car, but they would take me for a ride in it. I thought this was odd, but I went along with it as this was the vehicle I was looking to buy. During the test drive they tried to sell me on the higher end model which had massaging seats. After talking the salesman said "I bet you'd really like that" and winked....so uncomfortable. Upon returning they asked where my husband was and why he wasn't helping make such a big decision. After these comments, I realized I wasn't allowed to test drive the car solely because I was a female. I would never buy anything from here. Instead I went to Dave Sinclair Ford down the road where I was treated wonderfully. I would highly recommend anywhere but Sunset Ford. read more

Do not purchase a Ford Transit Connect from Sunset Ford. We own a 2020 Transit Connect which we use in our sewer business. The transmission went out and we have the extended warranty. It's been at Sunset Ford for going on 6 months now and had the transmission rebuilt twice and both times it failed again within a few days. Instead of installing a new transmission, Ford's Warranty Company wants to rebuild it a 3rd time. Ironically, we had to purchase and supply parts for the first 2 rebuilds ourselves because Ford claims they can't get them. We are being told the required parts won't be available until December for the 3rd rebuild. We were forced to purchase a replacement vehicle, definitely not a Ford, to run our business because sewer equipment doesn't belong in a personal vehicle. I've owned several Fords in my lifetime but I won't be purchasing anymore. You've been warned.... read more

Sunset Ford and everyone who works there is just wonderful beyond belief. They are so friendly, knowledgeable, and genuine. They truly want the best for you, your family, and your new vehicle. My family and I worked with David Decker and I couldn't give him more praise. He is highly professional and very friendly. He makes buying a new car a breeze and a VERY enjoyable process. We went in on a limb to buy a new car and David showed us wonderful cars that would suite me and my lifestyle. He gave us more than enough information on each of the vehicles and helped me make an informed decision. He reviewed all the options I had for the car and went over all the details of the car to help me feel very comfortable in my new car. I can honestly say that it was an enjoyable experience and I would highly recommend David Decker and the Sunset Ford team! read more

New Ford Focus We recently purchased a new Ford Focus for our daughter. They found her a car to fit her budget and treated her fair on her trade. The staff here is friendly and efficient. We drove away in her new car in a surprisingly short amount of time. We even had another car serviced while we completed this transaction. We have purchased many cars from Sunset Ford and always had an enjoyable experience. Brian read more

I purchased my vehicle from the used car department. Immediately after the purchase a minor issue presented itself. In the big picture, this issue was unimportant and I was able to live with it About a week later another small issue popped up. I now decided I would contact the dealership and explain the situations. Right away I received a personal call back from one of the owners, and after a couple conversations the owner made sure everything was satisfactory to my liking for both issues. I am happy with the car, but even more with the fact that the owner took it upon himself and gave the time to make sure I was satisfied. Thank you Mr. Heutel. I appreciate the time you took to deal with my complaint and am very happy you were flexible in allowing me to fix the problems. read more

My husband and I made our second purchase on 5.16.2020 from Sunset Ford. Our sales rep Cory Pupillo went above and beyond to help us find the right vehicle for the right price. Cory Pupillo has worked with us in the past and left a great impression each time. Even several of our family members have purchased cars from him and this same dealership. He is a very knowledgeable sales rep and always eager to get you the best deal possible. Sunset Ford has amazing rebates and great customer service and that is why we keep coming back to this dealership. The finance guy Justin Lombard was very efficient and detail oriented with the whole financing process and made sure that we were satisfied with our purchase. We highly recommend Sunset Ford and will keep coming back! read more

never buy from them they are a bunch of liars a joke!! we drove three hours to buy a ford picku, got there, the truck was bombarded with hale damage ask to see another truck here is the problem, probably my fault for trusting them, didn't look at the roof of truck didnt think I had to ‍ today was the first time and it is riddled with hale dents big ones!!car fax showed nothing for repairs I actually think the whole truck has been repainted by previous owner losers trash bs dealership one pissed off buyer!!!! i will copy this and post all over the internet as if you join to comment they will not show bad review, do your research people and look everything over‍FU Sunset Ford this post will hopefully ding your crooked ass!! Sunset Ford sales!! Not Service read more

I am pleased to say that I have purchased 2 vehicles in the past 3 yrs from Sunset Ford. Both of my vehicles were used vehicles and have been great finds. A Ford Explorer, and Ford Flex. My salesperson both times was Michael Gober, he went above and beyond to find a vehicle that was suitable for myself and 4 children! They do thorough inspections and make sure they are quality vehicles before selling them. I also have had wonderful experience with service. From routine maintenance to warranty work, the staff is always pleasant and quick to return my vehicle! I would highly recommend this dealership and my salesperson to anyone looking to purchase a vehicle in the future, and I will most definitely return for my next one! read more

I took my 70 year old Mom to Sunset Ford to purchase a preowned car. The salesman helped her pick the car out. He took into consideration that she needed something that was easy for her to manage and would feel confident driving. She bought a Ford Taurus. I did the homework and knew we got a great deal. We maintained it well through the years. It has never needed any major repairs. The service department has always done a wonderful job when we needed maintenance. We have been delighted with the car. These salespeople are true professionals. I say this with complete confidence - This is a top notch dealership and I would not hesitate to buy a car from them again. This dealership is a shining star for Ford Motor Company. read more

I just bought my second Edge SEL from Sunset Ford and was delighted with the cordial, informative, and no-pressure approach of sales rep Howard Wood. He demonstrated the numerous interior features that were new to me, helped obtain an excellent trade-in value for my '11 Edge, and clearly explained my financing options. I've been extremely happy with Sunset's service department and find its service techs to be friendly and helpful and to provide thorough explanations of work that needs to be done. I love the customer lounge with free wifi, carrels for those of us who need to work while waiting, and complimentary beverages. Five stars to this excellent dealership. read more

I'm in the construction field and needed another new truck. I needed a truck with a 8 foot bed and 4 door. We could not find one in the St. Louis market so my salesman, Michael Gober went the extra mile to locate one in another state and had it brought in. This is the 3rd truck that I have purchased from Sunset Ford the the last 10 years. I take my truck to them to be serviced rather than one of the quick in and out places because they have always been quick and take care of any small items that I may have. Their price has been comparable and in some cases less than others. I would only own a Ford and the only place to buy it is Sunset from Mr. Gober read more

Joe and Brad were wonderful both in terms of professionalism in their knowledge of their vehicles and especially their positive attitudes. They made us feel quite comfortable with their friendliness and they both have a touch of good humor, which made conversations pleasant and fun. Joe was always quick to find answers for any question we had for him. Brad was kind to give us cold water bottles right away when he noticed that we were thirsty. Treff was fast and straight to the point with the financial process. Overall, we were left with a good impression that these are honest and nice people that we would like to buy from again in the future. read more

This was a different car buying experience for me. I never felt pressured in any way by my salesman Cory Pupillo. When I asked to drive a car, I was able to do so very quickly. The whole process was very quick, literally just a couple of hours from arriving at the dealership until I left in my brand new Mustang that had a full tank of gas. When I called Cory several days after the sale for some help, he immediately helped me solve the problem. It really is the little things that make the difference and Cory and Sunset Ford made sure the little things were taken care of. I hope to come back when it is time to buy a Ford truck. read more

Within the past 5 years, we have purchased 3 cars from this dealership. One to replace a 4yr Edge... the others are a Mustang GT and a new 2013 Escape. I LOVE the Escape... but alas, it's my wife's car. But, I'm going to hand on to it when it's time to trade in 4 years. We have been very happy w/ the attentiveness of Sunset's sales personnel, along w/ the Service group. I thought I had a problem w/ the Mustang when I first purchased it.. but the dealership did some Ford mods/upgrades, and at 62,000 miles, it's running like a charm. PS They have a nice showroom, WiFi, and a coffee machine for use while you're waiting. read more

We went to Sunset Ford to drive the Ford Escape. We were met by Angelica when we arrived. Over the course of three days she guided us through car selection and purchase. She always had time for us and our questions. We love our new car and the helpful people at Sunset Ford. We were also ably assisted by the sales manager and the finance manager. Angelica is helpful without being pushy or high pressure. We were very happy with the deal we got from Sunset Ford on our new Escape. Take it from us Angelica is the person to see if your looking for a new Ford and Sunset Ford has the best deals. read more

I bought a Ford Focus last month. I had a great overall experience, not only did I have a great sales rep but the entire staff has been great. Sarah was very helpful in making sure I found the right with all the options that I wanted and I never felt pressured to buy. Also my follow up to have my keypad installed went very well I dropped my car off when they told me and it was done by the time given, which was only an hour which made it even better. I am very happy with the car and glad that I went to Sunset, other is just didn't get the same vibe from the many other dealerships that I visited. read more