I had a very frustrating experience with Everything But Water, and it highlighted some serious gaps…read morein both communication and customer service. This started at the Brentwood location, where I was specifically told that the Century City store carried the Sunsets brand. That brand is important for customers who need structured sizing (like 36DD), so I made a separate trip based on that information. When I arrived at the Century City store, they did not carry Sunsets at all. When I explained that Brentwood had directed me there, I was told I "should have called first." What's frustrating is that I relied on information given to me by your own store, only to be redirected again and then blamed for not verifying it myself. For customers who need structured sizing, this is not a small issue. You can't just try random styles--fit is very specific, and without consistent inventory or accurate guidance, it becomes extremely difficult to shop in-store. On top of that, the return/exchange process was unnecessarily complicated. I was not allowed to exchange for a different style in the correct size and was instead required to repurchase the item. This left me with over $500 temporarily tied up across multiple charges and pending refunds. The staff I interacted with were polite, but the system itself is rigid and not customer-friendly. For comparison, stores like Nordstrom handle exchanges and returns seamlessly, without putting this kind of burden on the customer. Swimwear is one of the most fit-sensitive categories in retail. Without accurate communication between stores and a more flexible exchange policy, the customer experience becomes unnecessarily frustrating. I hope the company takes a serious look at improving both its inventory communication and return process, because this experience was far more difficult than it should have been.

Mara and Wendy helped me pick out a swimsuit this week. I'm six months postpartum and breastfeeding…read moreand it was really nice to be treated so well/taken care of when I'm feeling pretty sensitive about my new body. My baby loved them as well! Gorgeous selection. I settled on a super sexy suit that fit well, supported the girls and made my partner's eyes pop lol. Excited to take my new mom bod to the beach! Will definitely come back again in the future. Thank you ladies!

Came here to purchase some competitive two piece women swimsuits today, specifically from the brand…read moreJolyn. They had a wide selection here, I ended up going with a top that had a little bit more coverage and no tie in the back to make it easy to put on, in black. I got bottoms that were this blue tie-dye color. They have a lot of goggles here that I haven't really seen in any stores really. They have Swedish goggles, which are really good for keeping water out of your eyes, but I personally prefer speedo vanquishers. I already have a pair that I retrofitted with some bungee straps, but good to know that they have them here in case they get messed up. In addition to suits and goggles, they also have a wide variety of swim caps in various materials, such as silicone, latex, and Lycra. The worker was very helpful with explaining the care for caps as well as the differences between different materials. I went with latex because it's generally harder to slip off, though silicone is a bit more sturdy and harder to rip, it always slides off my head and lends to a difficult swimming session. I would say, if you're looking for anything swim related, especially for a lap swimming or competitive swimming, come here and you'll find everything you'll need!

Zach was super helpful in helping me select the right pair of goggles and swimsuit. Probably the…read moremost pleasant customer service interaction I've had in a long time. Definitely recommend this store!

Sonia provided amazing hospitality and was incredibly friendly throughout my visit. She made the…read morewhole experience welcoming and enjoyable. The store was clean, organized, and full of high-quality items. You can tell they really care about their customers and the products they offer. I'll definitely be coming back!

An older women that works there, I believe her name was Sonia was hovering over us and she didn't…read morelet us enjoy the shopping experience we hoped for. We finally picked a bracelet & and an ankle bracelet and she asked if we wanted her to take it to the check out counter so our hands could be free (as if we were going to steal the items). We decided not to purchase anything else after that. In fact, I didn't want to purchase the bracelets after that. Don't shop there

Lauren helped me not hate swimsuit shopping and for that, I'm grateful. I found a flattering suit…read moreand I didn't have to do all the guesswork. How often do I buy a swimsuit? Not enough to know anything worth knowing. Lauren knows. It's worth going here. I fully endorse.

Before today, I'd never gone bikini shopping without it either ending in tears or regret (often…read moreboth.) Lauren greeted me the second I wandered into the shop and sized me up within seconds, accurately "guessing" my measurements. I explained what I was looking for, something cheeky yet high waisted. I've been looking online for that particular style for months on end with NO luck. She announced that she had JUST what I was looking for. I was skeptical but I waltzed into the dressing room with my two daughters and changed into everything Lauren brought me. As I put on each piece, she checked to adjust the fit and how I was wearing it so that it would be the most flattering to my body type. My confidence in my body never wavered, and I was actually having fun trying on bikinis! The best part, is that everything was on sale. So instead of buying one perfect swimsuit, I bought two at incredible value. I can't wait to go on our trip, now that I have two lovely swimsuits I adore. Thank you A MILLION, Lauren and Bromelia for being a place that actually cares about your customers and their experience.

This is my new favorite boutique in BH!!! Sara and Pat were so welcoming and helpful as I was on…read morethe hunt for a new bikini! Sara helped get me out of my comfort zone and try new styles and colors without making me feel pressured to go forward with any of them. I'm so happy I ended up with two new bikinis - totally new brands and styles that I would never have gotten without coming here. Incredible customer service, great selection and just overall a wonderful experience. Can't wait to come back and get some cover ups!

The Beverly Hills Bikini Shop is a Beverly Hills classic. It's been in business for over 50 years…read more Don't panic if you go to their old address and see the shop with the black awning empty. For years they've been at the same location but in January they moved one block north on the same street. They are located on the south west corner of Beverly Drive and Charleville. They are still in town. This shop is great for finding a bathing suit. They have a huge variety. The store associates are always friendly and welcoming. Besides bathing suits they have other beach themed items like hats, sandals, and pullovers. Definitely a fun place to check out. Metered parking on the street and parking lot nearby.

The Pac Sun on Third Street is a couple tiers nicer than what we've all come to expect from this…read moreneighborhood mall staple. - I honestly expected for the staff here to be your run-of-the-mill retail store kids (i.e. deadpan & disinterested), but to my surprise, their service wasn't half bad. They were friendly, helpful, and even offered to find some items in my size before I even had to ask. I only wish that the checkout process was a bit sped-up; it seems as though there's always only one cashier working at any given time. - This Pac Sun carries the new Fear Of God collaborative collection, "FOG". Unfortunately, the stock for this brand is limited to just one rack located towards the front of the store. Thus, don't expect for the selection to be all that plentiful. In addition to FOG, this Pac Sun is usually in on the action when it comes to limited releases (Yeezy Boosts, etc.). This is worth keeping in mind when you're trying to hunting down those hard-to-find kicks & apparel on the Westside.

Misleading advertising, signs throughout the store say buy one get one 50% store wide but the sale…read moreis very limited. Very frustrating that everything we asked about was excluded!!

Megan is the bestttt! She was so helpful and gorg. I literally wanna buy everything in the store…read morebecause of her.

Beautiful water wear boutique. They have beautiful selection. It's not cheap so if you are on a…read morebudget this shop is not for you.

It can be challenging to shop for a swimsuit as a full chested woman, and initially I was afraid I…read morewouldn't find a bathing suit that came in a size larger than a D cup. Shout out to excellent saleswoman Jill! Over the course of two visits she helped me find a two piece that was both cute and gave me good support! Now I feel prepared for my Palm Springs vacation. Thank you for your help, Jill!!

Today I visited the Marina Del Rey store for the first time. The staff were courteous and helpful…read more I purchased a swimsuit with matching cover up for a total of $247.47. Why was I asked if I wanted to purchase a bag for $0.10 to carry my items out the store? My reply was NO! I will never return there. How cheap are they? I can clearly afford the bag...but it's expected at a high-end store.