Mike thinks he's an old-school solo spa jockey. Instead, he does zero homework on your model of hot…read moretub before he shows up alone and asks you to assist him with the repair. If you want a hot tub technician that will ask you constantly to give him a hand moving your tub and handing him tools, Mike's your guy. You want a technician who will threaten to walk off the job site and leave your hot tub empty and disconnected from the electricity when he gets frustrated, Mike's your guy. Sure, Mike has general knowledge about all sorts of hot tubs, but he has no specific expertise, no sense of the consequences of his actions, and leans hard on you, the customer to work the repair with him. And definitely don't call him out on it or help him troubleshoot issues - just simply do as he commands! He's the kind of old school spa jockey that'll just leave you and your hot tub powerless, high, and dry. He's not gonna argue with you!

After weeks of calling Spa Tech, Mike finally got back to me (via text) about repairing my hot tub…read more He didn't want to service it because I live in D.C., even though he's the only licensed Caldera Spa tech in the area. So if you're looking for crappy customer service...look no further than Spa Tech!

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

I'm a long time customer for a reason. These folks are professional and extremely competent,…read moreworking both on my spa and now my pool. Despite being fully booked on the holiday weekend, provided expert guidance over the phone and after hours to get my pool pump running. Now that's service!

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

I had Summit pools install a liner and new light spring of 2024. The liner has a weak point which…read moreis now dragging down the beading. The light is now full of water and the material used to seal it has failed and deteriorating. I have emailed several times just to be ignored and ghosted. I would not recommend this company to do any work on your pool.

This recreation center is located in Dale City on Minnieville Rd. It has parking and is your…read moreneighborhood recreation center with an indoor pool with laps, hot tub, lockers, basketball court, very small reformer Pilates room, and dance studio. During the weekends you'll see the pool taken over by youth swim lessons. The deck is very small/narrow. When walking you might bump into a lifeguard walking and doing their job on the deck. It feels tight. There are no high bleachers so come early to find a good spot to watch from. They do have benches surrounding the pool on the deck. The center is an older center but has all your basic needs. Locker rooms don't appear the cleanest but has showers. The shower water goes from warm to cold when more than 1 or 2 are using it. This location also has a preschool with a small playground on site.

Wonderful pool, great hot tub. A terrific place to work out. The staff are super friendly and…read morehelpful. In the interest of a fair, balanced, and mildly absurd review, they don't serve grilled cheese sandwiches. But that's unsurprising since they're a gym.

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Do no take swim lessons here. The instructors are rude to the kids and clearly don't like what…read morethey do, yet the prices go up dramatically every six months. This is how 30-minute private lesson prices have rapidly increased: August 2024: $190 for six lessons. September 2024: $225 for six lessons. February 2025: $240 for six lessons. $80 an hour for kids swim lessons at a local, county run aquatics center? No thank you. Go to the Prince William Aquatics Center at Colgan High School. For the same price as one hour at Chinn you can get a full month of lessons at Colgan. It has better, newer facilities and happy staff.

Thumbs down to whoever made the decision to drop Tuesday morning's Chair Yoga class. It was a very…read morepopular class. It was also beneficial to those of us who are seniors.