Please for the love of God DO NOT buy from Sunset RV!! As a mother, it breaks my heart to see what…read moremy son has had to go through with these people! He works so hard for his money and to be taken advantage of by Sunset RV saddens me. First time it rained. (2 days after getting it) he had water running into his bedroom! Sunset RV's response, not our fault! #DONTBUYFROMSUNSETRV!

Absolute nightmare dealing with sunset RV. First, they sold their repair shop. Second, once your…read moremoney leaves your hand to theirs, you are no longer needed. They can't/won't help you after you buy a brand new 5th wheel with any issue whatsoever, they won't return your calls they blame you for your choice, etc. Stay far far away from these people!.1 star. Wish I could go less. These people are all about getting it off their lot and thank you for playing

Not sure how I feel about this place but like any other dealership sales people will be sales…read morepeople.... Samantha can be a miracle worker when it comes to numbers though! That being said I did not purchase from them but still may consider purchasing thru them. They have a huge inventory just sucks being right off the road..

We had a very good experience at Puyallup RV. Our goal was to find a motorhome under $20k and they…read morehad two rigs for us to look at. Both of the rigs started up and we're in great shape. We went for our own financing but they do have good in-house financing too. Samantha helped us with the details and was great with communication.

We worked with John Holt at Johnson RV of Fife. He was very helpful. He found us the Winnebago…read moreTravato that we were looking for. We went back and forth many times throughout the deal negotiations and we finally came to an agreed deal. We highly recommend John Holt!

I had an overall good experience with Johnson RV. I purchased a used class B that was in great…read morecondition for its age with some nice upgrades. I had a trade in that I had been trying to sell on the auto trader for several weeks with no luck. I was pleased that the JDPower price for the RV I was purchasing was higher than the asking price and they gave me a fair price for my trade, especially after the tax advantage (only paying tax on the difference). There were a few issues with the motorhome I purchased that actually took a couple of months to resolve - but they did resolve everything and even a few extra things they really didn't have to cover (like a broken taillight and water pump). They had to replace the entire furnace but did it at their cost. I decided to purchase the extended warranty (which I virtually never buy), but maybe doing so is what improved the service over the standard most dealers provide. I was in negotiations with another nearby dealer (named after a city in Washington) and they were nowhere near fair pricing - not on the RV I would purchase or their offer on my trade. Johnson RV was fair and treated me like a valued customer.

I was shocked to see the review about high prices! I have shopped every Outdoors RV, Nash, and…read moreWildwood dealer in the west and Sumner RV's prices were predominantly lower than anyone. With the very low prices, I assumed there would be extra costs I would have to pay, such as PDI fees. One dealer quoted me over $3000 on top of their sale price to do a delivery and activate the warranty. At Sumner RV, it was included! Dealing with them was comfortable and efficient. I felt like a family member while at their dealership. Thank you Sumner RV! I am so glad I didn't put much merit in the few bad reviews I found. I wonder if they were confused and talking about another RV Dealer in Sumner Washington. Yelp can be a little confusing when trying to post reviews to the correct business.

The service person, sitting in his desk, was very in instance that he did not want to lengthen my…read morebrand new safety chains so they do not cross (as is Washington law), because I did not recognize this before I left the showroom floor. And the total experience was that he did not want to support the customer, only to save a dollars at the expense of a customer. We will never recommend them again.

Pacific Travel Center, Lance Dealer:…read more We bought a 2021 model 1985 and as it was still in build, had the opportunity to do a lot of customization. We love it and also this dealer. Family business with fabulous service and maintenance. 3 seasons of camping with 16k miles of smiles. Can't wait for many more.

We spent a lot of time researching travel trailers. After deciding on a Lance, we contacted several…read moredealerships. PTC was by far more helpful then the rest. Excellent customer service has made the purchasing process easy. Definitely recommend.

Very poor customer service. Had my coach in for warranty repair and recall at 2 different times…read more. First question I get is "did you buy the coach here?" Now, they are the dealer for the manufacturer. Both events took over 6 weeks, with no communication from them, I had to call to get status. You walk into the service area, you're ignored. I finally had enough and called the manufacturer. They gave me a list of certified and approved dealers and mobile service that I can use in the PNW. I just had a flat tow kit installed on my Jeep & coach with another local dealer from the list, it took a day and a half and they completed a warranty on top of that. They communicated status daily with a phone call. Will never use Poulsbo RV again. The sales experience with them wasn't much better. The reason I purchased the coach from a Dealer out of the area.

Our experience with Poulsbo RV was the worst we've ever had -- from dealing with a dishonest…read moresaleswoman, Casey Hitsman, to unprofessional service staff like Tina Becker. The $2,500 pre-inspection is nothing more than a money grab for Poulsbo RV; they don't fix the issues they find and often cause more damage than the RV originally had. We went to pick up the RV twice from Poulsbo RV, and both times it wasn't detailed. It was left dirty -- seemingly to hide paint flaws on the exterior. It looked like someone had used a janitor's broom to smear the dirt around. When I pointed out a dirty spot inside, Casey Hitsman wiped it off with her spit-covered finger. Their service team lacks basic skills. The replacement doors were installed crooked -- you could get stuck in the bathroom. They damaged the step matting, dented a cabinet base, and left the bed lift strap cover broken. The left charge port was installed incorrectly, the rear storage paneling was loose, and the separating carpet was "repaired" by gluing on scraps. They didn't fix the leveling jacks and caused further damage when attempting to repair the leaking water tank. The kitchen faucet remained broken. The promised paint work was never completed -- we later learned they don't even have a paint shop. On top of Poulsbo's incompetence, the RV itself was poorly built by Thor Motor Coach. Cabinet drawer bottoms popped out the first time we cleaned, cabinet mirrors fell off due to lack of adhesive, and the refrigerator broke loose from its mount -- thankfully falling backward, not forward. While driving, screws in the upper bunk sheared off, and metal brackets swung loose, scraping the wallpaper. The TV cabinet even fell off the wall, damaging surrounding cabinetry. After every trip, we find loose screws or staples on the floor. Our brand-new 2024 RV spent 7 of its first 12 months in the shop. Poulsbo RV clearly does not value customers, quality, or accountability. We would never recommend them to anyone.

I found this establishment at their new location, 13018 Canyon Rd E, Puyallup. I arrived to look at…read morea certain trailer they had advertised on CL. The trailer was in the process of being detailed. It was clean on the outside, but in bad shape on the inside. There was water damage in the bathroom. Fresh caulking everywhere. So we looked at another trailer that the salesman claimed they took in on a trade. There were dealership plates on the trailer and they were not theirs. Then the price was not realistic for the year. No matter what shape it was in. Salesman was a bit smug when he was caught in a lie. I took my cash and left. I've had my fill of wholesale lots.

I received a message from Billie via FB Messenger with an offer to purchase my RV. I accepted the…read moreoffer and since it was Mother's day, he agreed to meet me 'first thing in the morning' with cash. At 11:00am or thereabouts, I hadn't heard from him so I gave him a call. Billie answered (I confirmed that I was speaking to Billie) but claimed that I had not communicated with him and that it must have been his son. I asked for his son's phone number but he refused. He told me that he would pass my phone number to his son and that he would call right away. I waited and the call never came so I sent a message informing him/them that I was no longer interested in selling to him/them. Definitely not someone I'd recommend doing business with.

We are very grateful for the close attention and excellent service in caring for us and our second…read morenew RV from Apache and how they worked with us as a customer. From the service, sales and finance department they have always provided very responsive and comprehensive service as well as practical advice & solutions to our questions and concerns. We appreciate it. Second time we have bought a unit from Apache and we're always appreciative for their wonderful service and positive attitude. Our latest reference point from service was Jose who did a wonderful job at getting our repairs done.

Not a new Apache customer, bought a trailer a few yers ago from the Poulsbo store. However, had…read moresuch a good experience, i had to leave a review. Sales force at this location is incredible. Came into look at campers and told our salesman Tave from the get go that we were just kicking tires. We're 3-4 years out from an actual purchase but wanted to get some ideas. He said it wasn't a problem and was happy open any camper we wanted to look at. True to his word, he opened everything we were interested in. Very knowledgeable on the products. He never pressured us for a purchase and even suggested we make sure visit our salesman we bought our last trailer from, when it came time to purchase. Thanks Tave for a wonderful experience.

Kent rv. A family owned business and it shows. Some of the best customer service, attention to…read moredetail and quick turn around. This is the only dealership I'll bring my rv in for service. If you've been looking for a great rv company for sales/service then look no further, this is the one!

We were looking at RV's. But after a phone call that was so disrespectful. We talked and decided…read moreto look else where. They need to learn to talk to people like they are not little children.