The whole moving process with Brothers movers went very smoothly. Thank you for providing the…read moreservice in the area. The movers are extremely hard working, professional and very timely. They handle everything with utmost care, so all of my glass items, electronics, the extremely long length sofas came to my destination in a very hassle free manner. Really appreciate everything the movers have done in going above and beyond and delivering what you value safe and sound

The movers are very professional and efficient. They will let you know what's going on, even it is…read moresometimes the bad news of schedule change.

DO NOT come to this place. When I showed up to pick up the U-Haul I noticed that all their gas caps…read morewere all off, first red flag Then, I turned on the truck and gas was basically empty on E. I told them about it, then they began to tell me that they already had put a little bit of gas and that they tend to steal their gas during the night", and they weren't going to put more gas; that I had to put the rest of it. When technically they're supposed to give you 1/4 of a tank AT LEAST. Like excuse me , that's a company problem, not a customer problem. I'm surprised they're still open with that service. Made me waste my gas & time. Anyways, I asked for a refund immediately I went to a better location on curtner.

Van hard to use for older person! 5 stars for the shop, but 0 stars for the van!! Service was…read moregreat. Getting and returning the van was painless and quick. The van served its purpose, but it was awful to drive--not mechanical issue, just rattling and noisy and accelerator was difficult to get used to: it would take off quickly without my foot on the gas, but when I put my foot on the gas, it wasn't smooth and I had to push it in a ways to get up above 20. It was helpful that the shop allowed me to park my car there while I had the van out for the day. Location was close to both starting point and destination. The night-time drop box for keys was also really helpful. On the advice of a friend I also bought moving boxes (10 small ~1.5'x1.5'x2'=~$15) and packing tape (brown paper-looking but really strong and smooth-highly recommend!, large roll ~$6) there and both were superior to what my company gave me to move worksites and fairly cheap. I'll definitely buy the tape again for all moving/shipping purposes! My biggest complaint is that the description of the van, and the clerk verbalized this too, said "low entry" or something like that that meant that it was easy to get items into the van without a ramp. In fact it was quite high!! I had a tall mini-fridge that was my main concern, and the lowest point of the van was about as tall as the fridge, about 3-4 feet!! I also had such a hard time getting myself up into the drivers seat! I'm a 58-year-old woman with not weak but not strong upper body strength, and I really struggled to get up and out of the cab! Then when I started to put stuff in the back, I realized it would be nearly impossible for me to climb in there, especially without handholds!! This should be stated, or better, rent steps or something to help us older, weaker people out!! I was lucky I had a young person helping or I would have never accomplished it! When I first got the van, I noticed the back end was high and NOT LOW, so I immediately went back to change it for a truck with a ramp, but then when I tried to get into the drivers seat of the truck, I absolutely couldn't!! So I went immediately back and exchanged it back for the van, thinking that would be much lower but it wasn't by much!! Getting the mini-fridge in turned out to be the least of my problems! Based on this experience, when I need to move again, I will either NOT take stuff that doesn't fit in my car, move everything myself by car, or hire movers, but I WILL NOT be driving a U-Haul truck myself again unless you make the drivers seat and back end easier to get into!

I am honestly still scarred from dealing with these people over the phone. Trust your gut! If it…read moredoesn't feel right, hang up. If something doesn't sound right because every other Rent-A-Car place gave you the opposite answer, don't believe for one minute that it's going to happen with this company..

TLDR: They let me book a van on Friday. On Sunday at pickup time they said "nope"…read more On Friday afternoon, the website allowed me to book a cargo van for Sunday morning at 8:00 am. I received a confirmation email at 4:38 pm. I received a "your move is almost here" Reminder on Friday at 10:53 pm. No communication on Saturday. On Sunday as I was driving to get the van, at 7:59am, they left me a message "we have no vans for you. Don't come." Not having picked up my phone, I arrived at 8:01 to get the van. Since the mall wasn't yet open, I had to call them to let me in, but was instead told they had no vans, trucks, or anything to rent. I was also told by the worker that he was not aware of my booking until Sunday just before 8. Seeing vans in the parking lot, I was told that they were all under a recall and could not be rented. They offered no options and had no suggestions.

We rented a power washer surface scrubber from them. Their customer service is amazing. I contacted…read morethem initially to find out if they had what I needed, they were helpful and informative. When we came to pick it up, they showed us how to use it. We had a minor issue when we got home and called them. They couldn't solve the issue on the call, so Roger came out right away to the house and fixed it! It's an employee owned company and it shows. They have great service and truly care about their customers. Highly recommend them.

They rent you equipment with pre existing damage, when it breaks on you they make up many excuses…read moreto blame you for the damage. They'll keep your daily charge plus deposit without even think it through that they might have made a mistake. I rather go else where.

I rented a trailer for my car, they screwed up the rental, didn't when I turned it in, in…read moreCalifornia, surprise! Huge bill! I told California I paid 400 for the rental, they looked on their computer and said no, you paid 75 for local rental. I showed the credit card receipt, they denied it still! If I have a debt, I pay it.

The advertised price of $19.95 a day is a joke, a fat lie! I rented a van for about 4 hours. The…read morecost was over $60. There are lots of fees involved and they trick you into buying insurance saying if you damage the vehicle you are liable to pay damages immediately. When I returned the van the guy didn't even come out to get the keys, or inspect it for damage. I felt duped to say the least.

4 stars--streamlined service and mall vibe is a win. Ideal for locals avoiding SJC hassle. The…read moreoverall experience is unique compared to other Avis stores or at airports. Dropped by Avis at Eastridge Mall in San Jose for a quick roadtrip rental--grabbed a SUV for a day trip. Super efficient: In and out in under 15 minutes if booked online, no upselling nonsense, and the agent even walked me to the garage, which is just outside from Entrance D of the mall. Generally, this mall location has rates cheaper than SJC. Returns are also pick-any-available-spot in the garage, way less stressful than SJC shuttle lines, elevators, or terminal traffic chaos. However, pickup times and return times are not 24/7 and subjected to store hours (no key drop off boxes either). There's a large fleet to choose from. Baby carseat is a cheap toddler seat without the appropriate attachments, so I recommend to use your own. Beware that the fuel tank is not always full but take a photo before you leave and confirm fuel status with the clerk. Pro tip: Scout discount codes via your employer's perks or Costco membership--they'll likely ask for proof (ID or card) to confirm.

Yeah never again! Your customer service is dishonest. I was…read moretold I didn't have insurance. Thats the only reason I signed up for coverage on the vehicle. This companying doesn't care about its employees lying and intimidating elderly people to upsale insurance. If you book on line and pay for insurance they will say they don't see it. Then try and upsale you more insurance you don't need. don't believe anything this company says. the rude, doesn't like his job guy "Henry" at Eastridge talks down to people. I've Never been treated so poorly by a rental company before. Thanks for nothin

The workers here are amazing! Best U-Haul location in the Bay Area! I left my garage door opener…read morein the Van. I came by two days later and they retrieved it and held it until I realized it was missing and came by to pick it up. Great service, hands down, 5 stars!!!!!!

What an AWESOME experience!!! One of the BEST teams I have not seen in such a long time!!! Wayne?…read moreYou are the BEST!!! You really know your Job!!! Thank you and I was in better hands than All State!!! U-Haul? You hired just right!!! Happy Hollidays U-Haul!!! You all ROCK!!! Jim H.