I paid to get my girlfriends hair done and instead of Scarlett Johansson she looked like carrot…read moretop. Completely messed up dye job by Keelynn. The service was horrible and she didn't even offer a discount after my girlfriend said she hated it.

I love this salon! The staff is wonderful; I have seen some great looking hair being done when I…read morehave been there. But I have to say that Travis is fabulous! He is a master with color and I have never had a bad cut from him. I highly recommend Travis and anyone at this salon.

One of the only and best salons for biracial and black hair in the NRV! I tried so many places…read morebefore finding this gem. And not only are their services fantastic they are super affordable! Love Lia's!

Lia's hair styling are the best in Blacksburg!!! Bethany takes her time doing my hair and does a…read morefabulous job. I always get compliments as to how great my full highlights look.

I have been a customer for several years now and I'm very happy to know them. Sara Bayle is a…read morewonderful nail artist, and a lovely person to boot! I have referred friends to her. For my haircut I see Staci Viers. I love the way she does hair!!! She also does my Aunt's hair. Staci is a true pro.

High End Salon known for their modern styling techniques and expertise, including very competitive…read morepricing, modern and very upbeat vibe. Stacy is absolutely the best and does exactly what you want with perfection! Known her for years, she is a Master Stylist and owner of a gorgeous salon. She has definitely mastered the business and has for several years. Has a wonderful heart and is a beautiful jewel to all. She always does her utmost best and goes way above & beyond to meet her client's needs. All the stylists and technicians are very professional and talented. Number one salon in the Pulaski, Montgomery and Roanoke Cty, Virginia area! Make an appointment and get ready to be "frosted" to perfection for your special day, night or just to make you feel better. **Thank you Stacy for always taking care of my salon needs, being a great ear/counselor, a dear friend and the many things you do for me and all your customers**

I recently moved to Radford after living in Charlotte for 12 years. A new town and time to move on…read moreto a new salon - which I was anxious about. The Hair Loft met and exceeded my expectations! The atmosphere was upscale and professional - the vibe I was used to in Charlotte. And Alysha brought my blonde back to life! Honestly, she did the best color I've ever had. Plus the pricing for a cut and color was very affordable. The entire experience was AMAZING! The Hair Loft is now my new "home" salon!

I have never been to a salon where the stylist wouldn't even TOUCH my hair. Alysha (the owner)…read morerefused to color my hair because I was new. I understand that there is some breakage when bleaching hair. I also understand that the process I wanted done would have been multiple steps and multiple appointments. She wouldn't even consider it. After she was too scared to lighten my hair ,I suggested she go darker and she refused that as well. I simply needed a change. I waited SIX months to sit in her chair. It sounds to me like she could use some more training. I waited to post a review to make sure that it was warranted. The fact that I'm still upset about it tells me it needed to be written. People look forward to their hair appointments. We pay A LOT of money for the time in the chair and the end result. Had she taken the time to listen to me, she would have realized I wasn't looking for perfection. Honestly its more about the "me" time and the experience of having my hair done than what the specific color(s) turn out to be. It's just hair to me. I even told her that. I'm constantly doing something new to mine. Point to this review: If you're looking for a new stylist, she's not your girl. I cannot speak to what the other two stylists do there. Being overly worried about your reputation can backfire. Give the customer what they ask for. *The photo is my hair in it's current condition. Still haven't had it done.

The inspiration pic (left) versus the haircut I received (right). I didn't really realize how bad…read moreit was until I just got home. Not sure what happened, but I won't be visiting again

I had got my lashes done many times and around this area, Juliana is probably the best. She's…read morereally gentle, calm, and meticulous. My lashes are always pretty thanks to her. It looks really natural and I often get compliments on it. Oh the glue she uses doesn't sting!

First visit to this hair salon. I was very happy with the cut. Keisha and Barbara were great! I…read morewould strongly recommend these ladies.

I got a Dominican blowout out here,and trim! They did an excellent job on both- everyone was so…read moresweet and pleasant. I will definitely go here again.

I went in for a simple trim. No layers, no color, nothing. I had really long straight hair so I…read moredidn't think it could be that hard to cut two inches off. Although the staff was really friendly and interactive, I do not think they are qualified to cut hair. I didn't see any certifications and didn't feel as if they were confident while doing it. Do not recommend. Went home and my friend did a better job fixing it than they did cutting it. Didn't get any nail services done, they could be better at that.

I called 1 week prior to my appointment to confirm that 1.5 hours would be enough time to have the…read moretrim and color completed to get to my next appointment for the day. I specifically said that my next appointment was at 4 pm. I was assured that it was not a problem and that my hair would be done easily in that amount of time When I arrived for my appointment I was informed by a student stylist that my appointment would not be with the person I had scheduled to have my appointment with, but would be with a different student stylist. First of all, the "instructor"/"owner" was nowhere to be found. She arrived after the students had independently began the process of dying my hair. When she did arrive she had two clients of her own who had been waiting for quite some time for her arrival as well. She began to announce to everyone in the room that she was late because she was at the "DMV and was the next number to be called". I was quite surprised by the nonchalant attitude considering people had been left waiting. As the minutes ticked by I had let the student working on my hair know that I had an appointment and that it was at 4 pm. I could tell by her reaction that she had in no way been told/notified of this even though I called a week ahead and spoke to her instructor. When time became a real issue, I am sitting there with my hair drenched in dye and the students doing their best to remedy the situation. The owner/"instructor" is working on her own client and begins to try and blame the entire situation on the students performance. It was one of THE MOST rude, unprofessional, and tactless things I have ever witnessed from a "professional", "instructor", or in a salon, period. When I began to explain that I spoke with her on the phone a week earlier, she decided to turn the blame on me as well stating "Well, we spoke on the phone and you have really long hair so it's hard to tell when someone is on the phone". At no point in our telephone conversation was I asked how long my hair was, I was simply told 1.5 hours was not a problem. The story ends like this, there was no time left to cut my hair nor was there time to completely dry or style it. I left the salon with uncut and more than half wet hair. The "instructor" did not offer to fix/remedy the situation in any way. I paid for the color and tipped the student (because she did a good job on the color and in NO way was this situation her fault). As I am about to walk out and leave with my hair an absolute hot mess, the owner says "I hope we didn't make you late" with a smile on her face. I have had my hair done many places at many different price points and have even went to cosmetology schools for hair and other services in the past. I have never encountered such unprofessional and poor service anywhere. It is certainly the first time in my life that I have left a salon without the services I booked being completed or with WET HAIR. The complete lack of professionalism on the part of the "instructor" was truly unbelievable. Once again, I would like to reiterate that the student did a great job and I am happy with my color. They should have never been put in that position.

I had an appointment this morning with Haley at 9:00. She texted me asking if I could come in at…read more9:30, which I agreed to, but did notify her I would have to run to work right after (since this appointment now set me 30 minutes behind). I didn't receive a reply, so at 9:20, I followed up to confirm that she was still coming in at 9:30. It was then that she notified me that she would actually not be there at 9:30. I felt that my time was disrespected, and that this situation was not handled professionally, especially considering I could have gone into work earlier and I had to follow up for her to tell me she would not make my appointment.