Showed up an hour and a half late, over charged by hundreds of dollars, left dust and lint all over one room, slapped the vent covers on crocked, and after I paid for dryer vent cleaning I just checked and filled w lint. I had to vacuum it out myself. Guess they just did the outside. Entire job took 60 min and they charged almost $900. Never again!! read more

BEWARE! called them for pricing on air duct cleaning and guy was so unprofessional on the phone and gave me this really low price and i asked for his insurance information and he couldn't provide. I was calling for my sister! I wanted to see how much for her duct cleaning ! At that time he tried selling me a cleaning of my chimney and I listened to his pricing and there is NO way he could do business with the prices he charges! so unprofessional. He answered the phone HELLO instead of his business name. too shady for me. read more

Contracted to build and install chimney cap. Paid for cap with installation pending, then contractor disappeared on me, not returning call, cap still not installed. Could not recommend in good faith under any circumstance. read more

I bought a deal on Angie's list to have Superior come and clean the dryer vent in our new house. We were able to schedule an appointment within about a week and a half, and every correspondence I had with them was professional and friendly, including the confirmation call the night before. They gave me a 1-hour window, which seems rather rare these days, and they arrived well within the window. The guys were courteous and professional and found that our vent needed significant cleaning (which explains why our brand new dryer was taking so long to dry!). They did a great job and now our dryer dries like a champ. read more

This company is in Worcester, MA. OMG GET YOUR DRYER VENT HOSE CLEANED!!! My clothes weren't drying well, so I googled why. I read that usually it is due to the dryer hose being clogged with lint. I decided to use Superior Air Duct Cleaning, and I AM SO GLAD I DID!! No words can describe how packed that hose was with lint....I was horrified!! I had my dryer hose replaced 4 years prior. The pile of lint in just a small portion of that hose was mind blowing...Paul, the technician, who was AMAZING, suggested I replace the existing hose because it was so packed that he couldn't get his tools through the rest of the hose. If I didn't see for myself, I would NEVER have believed it!! House fires from clogged dryer vents are common. PLEASE PROTECT YOUR FAMILY GUYS AND PAY THE $100 TO HAVE PEACE OF MIND!!! It also allows your dryer to perform properly and prolongs its life!! Paul even went into my crawl space to get the job done!! A very happy customer in Auburn, MA!!! read more

I bought a Groupon for Spirit Home Services for dryer vent cleaning. Superior Air Duct Cleaning was sent to clean my dryer vent at the end of October. I thought they did a good job initially but they had a very difficult time reconnecting the dryer vent tubing to the wall. Less than two months after the service was performed, I noticed that my dryer was venting into my apartment. The tape used to seal the connection of the dryer to the vent was not properly in place. I called the company and asked them to come fix the problem. They insisted that I would be charged again since it was beyond 30 days from the original service. I explained that I have never had my vents cleaned previously and never had a problem with the vent connection prior to their cleaning. The problem I was having was definitely a result of their service and started within two months of their visit. I requested to discuss the situation with a manager. The manager was extremely unhelpful. She finally promised to discuss it with the sub-contractor (Superior Air Duct Cleaning) and call me back. I never heard back from her and I called back multiple times. I left multiple messages and no one ever returned my calls. I ultimately made a complaint to Groupon and they refunded my money. I will need to have another company come and fix their mistake. While any company can make a mistake, I really feel like a good company will fix a mistake when the request is reasonable - even if it is beyond the 30 day window. I wasn't asking the company to come and clean my vent again, I was simply asking them to fix the connection between the vent and the wall which was clearly not sealed in the correct manner in the first place. It is inexcusable that no one called me back after multiple phone calls and inexcusable that they would not consider a quick appointment to fix their mistake. There are many companies that do dryer vent cleaning. I would not choose Superior Air Duct Cleaning. Additionally, I would be very cautious using a Groupon for this service and make sure you know who the sub-contractor is. read more

I wish I could give negative stars for this company. Bought a voucher through Amazon local for a Fireplace Chimney Sweeping Package. We booked the appointment a couple of weeks prior to the expiration of the deal. They never showed up. I tried calling them repeatedly during that day, as they were supposed to be at our house at 10am. By ll:30, I was calling, asking where they were, as I had an appointment I needed to be at later in the day. I called 3 times, each time it went to Voicemail (phone number 401-340-9230). Left 2 messages. NEVER heard back from them, even to try to reschedule. A terrible company without any business ethics. Steer clear. read more

We had Superior come in to do a full duct cleaning. I give them two stars because so far, the service they provided seems perfectly adequate. HOWEVER, my review of their customer service would have to be negative stars. I understand that a certain amount of furniture moving and vent removal needs to happen in order to do their work, but they were incredibly sloppy with putting things back and were not gentle with our walls (unnecessarily damaging paint); but the WORST was that they RIPPED a safety anchor out of our wall in order to move a dresser!! This is a cosmetic problem because now I have a giant hole in the wall (they could have just used a screwdriver to undo to the tether), BUT this was a SAFETY FEATURE in our home to prevent our children from hurting themselves! They not only ripped it out and failed to put it back, but they didn't even tell us about it!! I was lucky to discover it the next morning before anything horrible happened. On top of that, I tried emailing and calling the manager (as did my general contractor who hired them) and I have not received so much as a courtesy call or email back. read more