he service began ok, Noah the project manager came to our home with a large crew to demo and dry out the water damage and they seemed very efficient at this part of the job. After that it ALL went down hill. We elected to use them for the restoration which was a mistake. I wish we had done more research. The repairs took approximately 3 months. They would rush us to choose supplies like floors, paint colors and once we did we would wait days where they would not show up. They would NEVER call to let us know that someone wasn't doing to make it. Noah didn't seem to know what was going on when we would reach out to him asking where they were. It seemed since this was an insurance claim that they didn't care much as they tailored the bill to the penny of what the Ins Co would cover. Communication was horrible between Noah and the subcontractors who would turn to us for answers. They made damages to our home and each blamed the next. Noah told us which walls could be painted and to chose different colors if we wanted only to come back another day with an attitude that we chose colors for walls that would not be covered. The painters did ok work some of the time but when asked for an extra coat to cover the previous color that was showing through they refused. When asked to fix subpar work they blamed the floor guys and said it was their job to fix. The painter got extremely rude with me on day when I was showing him some poor work. We told Noah who didn't seem to care and said he would have him fix (when we didn't want him back in our home). Everyone at this company wants to cut corners. The floor person took 7 days for what should have been a 2 day job. Same as others said, they lost all of the outlet/electrical covers which were child proof versions. They lost screws to hang doors. We are still finding issues: the plate above the dishwasher is missing, the round need the door has already popped off. In the end the cleaning was nonexistent. They steamed our office floor and put furniture back but never cleaned. In the end my husband tried to tell the girl at the office of what we had been through and how bad the communication and service was including outstanding issues but she didn't care, just demanded we pay. I am certain they overcharged us to meet the insurance payment exactly, not sure how this is ok. I would recommend going with a company where the communication is a priority as well as the customers satisfaction. These are not priorities of Superior Restoration. read more

A leak in your home is stressful under the best circumstances. When a leak occurred in my kitchen, I was worried about far more than my house. I was worried about my health, because any exposure to mold is particularly dangerous with the chronic neurological illnesses I'm battling. At first I thought the dishwasher was leaking, but an appliance repairman ruled that out. I called my insurance company and they sent out the Superior Restoration team that night. I had shut the water off to my house, but there was quite a bit of water and some of the wet cabinetry and dry wall had mold . This sent my already high stress levels to a much higher level. Ian, the senior technician, quickly and calmly took charge, accompanied by Juan who was great, capable partner. They set up dehumidifiers, HEPA filters and air scrubbers quickly. A leak detection service identified the leak the next day, but by then, a big part of my kitchen and my half bathroom were severely damaged. Once a plumber repaired the leak, Ian and Juan continued to work tirelessly day after day to dry out the damaged areas, contain the kitchen and bathroom to protect me from further exposure, demolish water-drenched and moldy areas, and remove damaged materials using careful containment procedures. Ian consistently went above and beyond the call of duty, taking my health issues and risks very seriously, while also reassuring me every step of the process. He patiently answered my questions about products and procedures. I joked with Ian that being a therapist wasn't in his job description, but in fact he was instrumental in trying to keep me calm, reassured and informed. When my elderly parents visited, Ian and Juan were respectful and gracious, truly treating my family like their own. I did notice that some reviews of Superior Restoration from earlier years were mixed, but I heard that there is new management and new teams. I can say that my team exceeded expectations. I will be forever grateful that Superior Restoration's team treated me with such compassion, took all of my concerns seriously and did everything they could to protect my home and health. read more

This should be called INFERIOR RESTORATION After a flood from a broken pipe under the slab these jokers came in and tried to restore the flooring and all the damage the water did. It took them six weeks in a very small space, which wouldn't bother me if the job had been done correctly, but it is very unsatisfactory. Gaps under the baseboards, unfinished painting on the baseboards, incorrectly cut miters on the baseboards, inferior materials for the flooring they replaced. In general the workmanship was about as bad as it could be. Stay away from these guys!!!! Complaints get you nowhere. And they don't show up when they say they will, and then show up when you don't know they're coming. read more

We had some water intrusion after a big rain storm in late February. There was damage to our unit and the next door neighbors. Ian came on to the scene that night and isolated the leak. He and his crew began remediation right away. During a stressful event, Ian guided us and the neighbors through the process, giving daily updates. He and his crew managed the remediation with professionalism and expertise. We and our neighbor had complete trust in Ian and Pacific Restoration. We can't give enough praise to Ian! We had such a good experience with him and his company that we decided to have them handle the restoration as well. Elias took over for Ian during this phase. Elias also stayed in regular contact with us and with our neighbors. Ian and Elias and their company is first rate. They have a nice storefront in Carlsbad Village so we could drop in if we needed to. We highly recommend that you call them if you ever need remediation and restoration. They are also general contractors, and their prices are fair. read more

It was Thanksgiving...after a lovely day, with full tummies, we settled in to watch a movie. I went back to our bedroom. As I proceeded down the hallway..squish, squish, squish, went my feet on our plush carpet...something is not right, my brain was trying to tell me but my mind couldn't accept the obvious. We had a flood. It turned out that the bolts in the tank of our toilet had loosened up and our toilet just kept flushing and flushing and flushing...sending out many gallons of water during the time we were watching the movie. Not ever having experienced this, we sopped up all the water we could using our two carpet cleaners and cleared things out of the bathroom. We called Superior Restoration based on reviews I read online the next day. I am so glad we chose them. First, they sent NOAH...yes, you read that right. Noah deals with floods for Superior...perfect, right? Yes, he is pretty perfect. Calm, with a direct and kind gaze, he holds your hand...no, not literally but figuratively as he helps you through a traumatic event. No, this wasn't earth shattering...our house is still here but we ended up with the bath vanities and our closets torn out and our carpets needing replacement as well as many wall boards. Our family is brushing our teeth in the kitchen sink and we showered and went to the bathroom in one facility for a good while during this "change of plans!". Noah and his very hardworking and capable crew tore out anything that got wet and installed heaters and air cleaners. He answered all my questions directly and competently. We are still in the process of recovery - not due to any delay on Superiors part and we are thanking God we had Superior Restoration as part of the process. They made this seeming problematic event less painful than it could have been. Go, Noah, Go! read more

As a contractor in North County for over 13 years, I've had the pleasure of working with Superior Restoration on several occasions. Gabe and his crew have been great to work with in a highly scrutinized industry where companies have strangle holds on customers. Superior is honest and has a direct approach to dealing with just the areas that need to be dealt with. I highly recommend Superior for any mold or restoration needs. Recommended by David & Sons Custom Services read more

Be careful! Check the reviews on BBB. We had a water leak in a kitchen wall and were left with plumbing not connected properly, walls not painted to match, subcontractors that did not complete their work, dust everywhere from not covering belongings during demo stage. Nothing was completed on time or to an average expectation. Don't let it happen to you! read more

Great service they really helped me out with a flood in my kitchen, I would recommend them to anyone, they were reasonably priced and professional! read more

I've been using Superior Restoration for many years. They are a very reputable company, very reliable, and honest.... Gabe and his team are really number 1!!! Thanks Gabe and his team for all your hard work!!!!! read more

A COMPLETE SCAM. Called Superior Restoration to inspect a leak from my tub down into the light fixture of the floor below. I knew the leak was coming from there since that is when the immediate water came down while using tub (which we almost never use). Superior came to our house cut a hole in the ceiling. Then their rep spent 10 minutes trying to convince me the leak was coming from the shower based on "water trails". I 100% could not see any, but let him continue with his inspection. Then he went upstairs to the shower with a "moisture reader" which seems a little odd for a shower environment and "detected" moisture, and said "for sure" we have mold behind the walls. This of course is a "massive" project and would cost $5,000. I did not believe him at all. I then called TWO other professional companies to come down to inspect. Both inspectors said they could not find any "water trail" in the ceiling heading to the shower, rather to the tub. Then they even drilled holes in the back of my shower and visually inspected the fact there was no moisture nor mold. The water was PROVEN to be coming from a small leak on the seal of the hot water knob on top of tub. Problem was fixed in 15 minutes and cost me $250. I KNEW Superior Restoration was 100% making everything up and a COMPLETE SCAM. They are lucky I didn't try to sue them for fraud and theft. They should go to jail in my opinion. If you "trust" their "expert opinion" you really are their next sucker. read more

I have used Superior restoration for the last 5 years on my carpet cleaning. Noah is who I usually ask for since he has been there for so long. He always does an amazing job at getting out difficult stains and leaves my carpet looking like new. I recommend Superior for doing such an awesome job!! read more

I recently had to call superior restoration, which now should be better known as inferior restoration. The worst compnay I have ever dealt with in my life, never on time cant set up and keep appointments or make call when running late, there workers did a horrible job and had to come back several times to fix what they could not fix the first second or third time, very very bad customer service. The company refused to send out other workers to do the job even though requested many times. Charge you an arm and a leg and replace your original home interior with the cheapest crap they can find and use workers who have no idea what they are doing cant speak english, we could not get a business license from there workers they were using or even get a call back from the manager after several problems, we were lied to several times by this company STAY AWAY STAY FAR FAR AWAY from these guys. They will promise you the world and leave you with a flaming bag of crap on your door step. read more