Mary Ann is awesome! She picked out the perfect match of carpet and padding for two bedrooms of carpeting. She worked around my schedule and is a great communicator. The installation crew did a great job and are highly skilled. I strongly recommend A1 - a home run in my book! read more

I got an estimate from A1 Factory Direct Flooring in San Marcos (888-546-0673). I had such great advice and support from Maryann Heckman. She has an amazing designer's eye and picked the perfect flooring that tied the house together., Maryann was professional, responsive at every turn, and worked hard to get flooring installed by a master craftsman before furniture was to arrive...a tight schedule but she made it happen. Thank lease contact Maryann and she can walk you quickly through the process. Her estimate was right on and service impeccable. Do not be overwhelmed with all the choices out there..:let Ms Heckman guide you! She is an invaluable resource for getting your flooring done properly and rapidly. She brought me perfect samples and I did not have to go to the showroom. She is a true professional with a decorator's eye. read more

I have been doing business with this company for many years. I have never been disappointed. Maryann is excellent at her job and knows the business. Knows the products. I referred my neighbor and he was very happy. She goes the extra mile to make sure you are happy. I highly recommend this business. read more

Great experience with this company !! Our laminate floors are absolutely beautiful and they did the job super quick. Robert and his team were super nice and professional; it made the whole experience relatively stress free. read more

Received a quote that was very high Had 2 other companies out and they are 6k less Huge difference. Do not recommend read more

Quick shout out to James & the team for going above & beyond for our family over the holidays. The floor & stairs turned out better than imagined. It was the smoothest & most knowledgeably guided process. Great job A1 & thank you James! read more

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I replaced old carpet with new laminate in three bedrooms and I couldn't be happier with the service I received from A-1. From the initial consultation and eventual sale with Micah Cade , a man of unlimited patience! To the installation process with Alex and his son, Kevin. Professional, courteous, responsive: a great team with a great work ethic all around. My floors now look amazing!! I highly recommend booking a consultation with Micah 760.500.7977. A-1 has great flooring products and I found them reasonably priced. Five Stars!! read more

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Decent prices. Great installers. Great selection of products. Our new floor looks great

I've used A1 Factory on both my houses. When I moved into my new house, I found flooring at a competitor that I LOVED but it was out of my price range. I looked for it on line and low and behold, A1 offered it. When Bob came to my house, he offered me a solution for keeping some of the costs down and keeping the tile in the laundry room. I was able to get the flooring I wanted and upgraded my carpet. The floors came out beautiful!! Everyone who walks into my house comments on how much they love them. Fast forward 4 years later and I was noticing some things changing in the flooring. Put in a call to them and they were out within a day or 2 to look at it. After examining, it was determined a fix was needed. To no fault of their install, the product had failed in a few areas. Bob was quick with a remedy and stood by the product and their install. I can't tell you how refreshing it is to have this resolved and not an additional expense for me. I truly appreciate them and love my floors....again :) . Thank you Bob, Mike and Tim. Great work!! read more

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Robert and his crew conducted the work in a timely and effecient manner. His recommendations to best maximize my budget with the right materials was excellent. Highly recommend! Best service from start to finish. read more

Our real estate agent Wes Raye recommended A1 and connected us with Ian Belderes. We visited their showroom and he had loads of choices for us to consider and had answers for all our questions. The quality was what we wanted and the price installed was competitive. Scheduling was a painless process. Ian shepherded it through to completion and his installation crew did great work. Overall we were very happy with the results and would highly recommend A1. If competitive price, a smooth process and great results are what you want, start here. read more

Greetings! Just a shout out to A1 Direct Flooring in San Marcos. Beginning with Bob, a consummate professional for the estimate, and ending with John and Nelson composes an awesome crew of professionals. We were given a very reasonable quote for repairing water damaged wood flooring (installed originally 10 years ago) and not only was the repair reasonable, they did an excellent repair on our floors. It WAS factory. You literally can't tell where the original installation ends and the repair begins?!? We highly recommend A1 to anyone needing top notch flooring repairs. read more

We had some hefty damage to our hardwood floor due to moisture. From the initial consult to the end of the project, Bob walked us through each step with solid recommendations. He checked on us consistently to make sure the project was on track. His team, Mike and Tim, are exceptional installers. They're accurate, quick and clean. We appreciated the care they took for our belongings. What was an incredibly stressful situation, was remedied by Bob Chamberlin and his team, Mike and Tim. We highly recommend them! read more

A1 recently replaced our kitchen and laundry room flooring, and they did a terrific job. They gave us good advice on which flooring would work for us, their quote was reasonable, and they were easy to work with. The flooring team did a fantastic job. They got to our home on time, they did the job right the first time, and quickly, too. They were pleasant, and didn't leave a mess behind! They even did a little repair that wasn't part of their job - just something they noticed - at no extra cost. And, speaking of cost, the price came out to be a little less than what we were originally quoted. You can't beat that! A1 flooring is a professional, skilled company and the people are helpful and easy to work with. Highly recommended! read more

Robert Chamberlain is the guy to call! He helped my wife and I select an awesome floor material (WPC), that was inexpensive, long lasting (lifetime warranty) and extremely durable. Not to mention the fact that it's beautiful and waterproof! Check out the photos and see for yourself. The company started on time, did a professional installation, and finished on time. We are ecstatic with the outcome. Right company, right product, right price! read more

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I've waited since my floor was finally completed to write this review. I wanted to make sure what I wrote was not overly emotional because of my frustration and that I could be objective. My purpose of writing this is not to slander the business but rather to share my experience so that future customers can have multiple points Of view before using this company. The task that they were hired for was to place tile in my kitchen and 1/2 bath prior to moving into my new home. I also sources the tile from them based on their recommendation. The sales man had seen the space prior to install. The project was supposed to be done by the end of July and was not completed until Nov. after 6 return visits to repair, replace abs various other "fixes". The issues started early on when I was called at the last minute to choose a grout color rather than being asked when I purchased the tile. I had to rush over and pick an option in the fly. I took the advise of the installer and was later told (once grout was in place) that I had made a bad choice (too light). The initial install was poor with jagged edges because the tile was not laid properly. I was told at this point that the tile I chose was too big to lay fully flat causing these ridges (huh?). There was also no border/lip around the edges by cabinets which caused an unsightly gap. Returned to fix a few really noticeable spots that did little to fix the issue. Then They returned to paint the grout because the darker color would look better and make the uneven tiles look better (huh again). The paint was "outside the lines" simply making the matters worse. Finally at this point ripped up all the tiles at my insistence (visit 4) and relaid properly (visit 5). Last visit in November was to install edging, replace threshold to garage which was overlooked during install, and paint the places where the grout paint had been mishandled and ended up on my newly painted walls. Honestly it's still not perfect but much better than it was. Throughout these issues the owner, Bob, stalled and frankly made cheap fixes. Aka - put lipstick on a pig. I was also told by sales man that he did not know a lot about tile? Then why own a tile business! Anyway - that's my experience. My lessen is not to take advice from subject matter experts, and to trust my gut. This was my first home project as I have never owned a home before. I definitely learned a lot and will be more aware of the quality of work and not let people take advantage of a situation like this in the future. read more

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I am not thrilled with the way A1Factory Direct Flooring does business. The flooring looks fine, but they offered me a 10 percent discount for paying with cash, or paying through escrow. I chose the escrow option. However, the escrow company screwed up and neglected to pay them. They, of course, want me to pay the higher amount anyway, even though they offered the 10 percent discount for cash. They are unreasonable. read more

By far, one of the best service providers we have ever used. From start to finish. Referred by long time customer. Brian Shaw was the excellent, on top of his game, precise, excellent with selection options, great relationships with vendors, ability to get product during Covid, and able to get our floors installed seamlessly with MTZ flooring, which was 100 % a first class act. Hardest team of workers ever. Excellent work, hard working, reliable, and can't wait to use them again when we finish our project. read more

A1 Factory Direct Flooring - Master Bedroom-Luxury Vinyl Plank - Carpeting Near Me - San Marcos, California

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I hired A-1 after moving into a new house and needing to replace the entire floor with LVP and carpet. After visiting multiple flooring stores I appreciated Brian's thoroughness in helping me select the right materials to use and providing a competitive price. The flooring was installed well and looks great! In addition, A-1 also has an arm that does construction, and they helped me transition my older floor plan to something more modern and enjoyable with excellent craftsmanship in doing so. They did demo and drywall, raised and lowered my floors, and helped manage my large project in a 5 week window. Much appreciation to everyone there. read more

We had A1 put down laminate wood flooring in our guest house. They were great to work with, showed up on time, worked quickly and did a great job. We are very happy with the end product. I highly recommend this company. read more

Robert, Fred, and the entire team at A1 did an amazing job from the first conversation, through demo and completing everything! Robert is amazing to work with and set reasonable expectations from the start. I got several (cheaper) quotes, but Robert was the only one who pointed out and quoted for issues that would have cost us even more down the road had we used other companies. Fred and his team demolished over 1,000 square feet of travertine for us and did an amazing job with dust control, moving furniture, installing LVP floors and cleaning up after. They replaced our washer, dryer, and toilet after floors were done. We came home to beautiful new floors after a week vacation and couldn't be more thrilled! Robert walked the job with us to ensure everything was done as initially discussed. This is the kind of company you want working in your home and we will use A1 for all our future flooring needs. Thank you, Robert and team!! read more

A1 Factory Direct Flooring - New hallway floors - Carpeting Near Me - San Marcos, California

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Not going to the big box stores again. For personal service, knowledge of products, bountiful options, and super great pricing go to A1. One stop here and your floors will thank you for it! read more

Courteous, knowledgeable, efficient, great prices, quick delivery, great installers. Everything about our experience went smoothly. We got what we wanted with no hassle. That's amazing! read more

I am writing this review as my carpet is installed. The installers are Martin and Pedro. They couldn't be any nicer. Working as fast as they can and diligently. They informed me they did not know the size of my house, wasn't informed of the timeline, or the agreement to move furniture...but were happy to do it for me. A1 was referred to me by my realtor. They offer two options when you are selling your home and need new carpet. You can either pay through escrow or pay upfront for a 10% discount. I opted for the 10% discount. The salesperson I was dealing with was Zack. When Zack came over to survey the carpet, the sizes, etc..he was very personable and thorough. We discussed options, timing, and how important it was to get new carpet installed ASAP. He understood and I felt comfortable with his knowledge of the timeline and carpet options. After this meeting, things quickly declined. Quotes were never sent on time, communication was lacking (with the infamous- 'you'll hear from me tomorrow'), money was never picked up as promised, timeline was confirmed at the last moment. I had to initiate every single communication with Zack. For a $4,500 installation, this is poor customer service. After discussing this with Zack (he arrived to make sure the installers were doing what they were suppose to do), I discussed the lack of communication with him, my disappointment with him, and how I initiated every contact with him regarding deposit to be picked up, dates, timeline. His response was he ordered the carpet immediately and it was being installed now. Oh, and yes, he did blame it on me that I wasn't available when he wanted to come over to pick up the deposit. That is untrue as I am within a 5 mile radius on my house every single day. Never blame the customer. Poor service again. While I am confident in the quality of the carpet (and I really don't care as long as it looks nice when the house goes on the market), I am so unhappy with the service I received from Zack. I wouldn't recommend this company and will inform my realtor of my experience. read more

Ian's team is fantastic. We moved into our home about 18mos ago and some of the planks had buckled due to prior drainage issues that we have now fixed since we moved in. We know the crew came out to fix the floors before we moved in and they're now removing large sections of the original wood flooring that the new floors were floating on and placing new boards underneath for a permanent fix. I'm sure the company is losing money on our home at this point but they stand by their work and that says a lot about their integrity. read more

I have never written a review before but need to warn others about this business. Our entire experience was a nightmare. Zach did not measure correctly and there was not enough carpet. Bobby the installer refused to piece carpet together like Zach wanted him to do because he said it would look terrible. After the carpet was reordered, Bobby was scheduled to come out, but never showed up. When I called the store they didn't even know that our carpet was supposed to be installed that day. Another installer came the next day and didn't have the correct materials to do the job and left. I had even asked Zach to make sure they came with everything they needed. There are too many other carpet stores to risk doing business with A1. Incompetent staff and extremely poor customer service. I would give them a 0 star if possible. read more

This was my first time ever remodeling a home and I have to say that it was an outstanding experience, thanks to Bob and Brian. From the initial conversations of my aspirations to the execution of the outcome; it was seamless. They were very easy to work with; they listened to my vision, my concerns and budget restrictions. They were able to offer a lot of knowledge and good advice. The installation only took TWO DAYS! I could not be happier with the final outcome. My flooring and baseboards looks impeccable; it exceeded my expectations and I truly couldn't be happier. I highly recommend working with A1 Factory Direct Flooring. If you're looking for a job well done, this is the place to choose! read more

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Highly recommend this company for floors. Robert guided us through the project......so professional. His crew headed by Fred was outstanding and very accommodating to our requests. Removing our old hardwood was a very messy job as had to get special machines for the job. Having additional projects done through Robert and couldn't be more pleased with his service. Jackie and Gordon P. read more

This is the second home I'm using Rich Cripe and A-1 flooring for! Rich listened to what I wanted and needed in floors and helped me find really durable and beautiful floors within my budget. The crew worked quickly to meet my move in schedule and the floors and new baseboards look absolutely beautiful! I highly recommend A-1.... so much so I'm going back for new floors again on my own new home! Thanks Rich!!! read more

We had such a great experience with A-1 Factory Direct and Robert Chamberlain. Robert's expertise helped us come up with the best idea for our floors. He went out of his way to even stop by our house with samples for the baseboards and when we changed our mind on the color of the flooring, he came by again with samples! Robert's customer service is above and beyond. He is warm and down to earth and know's what he is talking about. His installers were amazing as well. They pushed through Thanksgiving so we could get our floors installed. We would highly recommend A-1 Factory Direct Flooring. read more

5-Star ranking for workmanship, quality of service and overall cost! Outstanding professionalism, quality of service and workmanship! This team couldn't have been better and are hands down recommended for any future residential jobs. I'm active duty military and had to unexpectedly go on travel during the project. Brian Shaw remain engaged with myself and spouse throughout the entire process. I can't stress enough the high standard of professionalism by this team! Thank you Brian and to the entire flooring install team. D.T. Harris, Chula Vista read more

Brian Shaw was great! He was super responsive, helpful, communicated expectations appropriately. The install went as planned, and the carpet looks great! The whole team went above and beyond. I highly recommend A1 Factory Direct Flooring! read more

Honestly it does not get any better than this team at A-1 Factory Direct Flooring. The job was done to perfection and the team of installers were extremely neat and cared about every detail. The business is family owned and operated and runs like a "well oiled machine". They stayed right on schedule and worked long hours to get the job done. If your looking for the best, look no further. read more

Just completed the flooring at our home last month after countless hours of planning and I gotta say, they did an amazing job. We had looked around Yelp and several other places to get quotes and finally decided to go with A1. When we arrived, Robert began by educating us on how the process works, and offered a few recommendations. He allowed us to take a few sample pieces home to compare and contrast which really helped us finalize our color choice. A1 offered us very reasonable pricing. We had the carpet ripped out for laminate flooring in the family room, living room and the stairs. They were able to complete the project within the time crunch we were in as well, which really helped. I gotta say though....a very important reason why we finally decided to go with A1 in the first place is that they didn't cut corners. I'm not saying others necessarily cut corners, but here's an example: We walked into a few flooring stores knowing nothing more than the pure basics of the process. Yes we did research, but we definitely relied on the employee's recommendations for many options. One thing A1 told us about was that when the flooring connects to the base molding of the home, they could do it properly in a way where it looks original. For comparison, another place told us they would have to put a T-molding in between the laminate and the molding, which would've absolutely (in my opinion) not made it look like it was original. That was our goal. Our goal was to exchange the carpet with the laminate flooring, but at the same time make it look natural as if we purchased the home that way. A1 really scored with this one. We set up and installation date, and the man who was there, Tony, was phenomenal. He was absolutely excellent. He was clear, concise, VERY nice, and advised us of certain on the spot decisions to be made. He gave us recommendations and even changed a couple laminate boards for us that looked a bit weird (we're very picky). I couldn't have asked for a better installer. Unrelated, he even drove me to the ER because I had gotten stung by a bee and I'm allergic. Back on the topic, he was great. All-in-all, I'd recommend these guys. We're pretty picky if you haven't noticed, and we did a decent amount of research picking the right flooring and the company to install it for us. read more

A1 Factory Direct Flooring - Finalized flooring of our home. Originally had carpet. Full review in review section. - Carpeting Near Me - San Marcos, California

Rich and A1 offered a beautiful hardwood floor and installed it on time and for a reasonable price, well below other quotes we had received. Workmanship of installation was perfect and we are proud to show off our new floor and recommend A1 to others. read more

Robert Jr was very knowledgeable and professional when he came to give me an estimate. I got my carpet ordered very quickly and installed within 2 weeks! The installers were very friendly and professional. It put my mind at ease to know they were legit licensed and had over 20 years of experience which certainly showed in the quality of their work. Re-carpeting my stairs was no easy task, but they did a phenomenal job and I couldn't be happier with the carpet color and feel!! I will recommend to everyone I know. read more

Professional with great prices plus friendly to my 4 yr old son. Could not ask for more. Ian provided timely quotes and ordered large samples. I'd highly recommend that you stop by A1 Factory Direct Flooring. Even if you find something elsewhere they can get it in here for less. That was proven by the list of materials they quoted for me. read more

I have nothing but positive things to say about my experience with A1 Factory Direct Flooring. I worked with Robert Jr. and everything went as planned installing my wood floor. Micheal and his crew showed up on time and completed the job on time. The floor came out beyond my expectations. PERFECT!!!! True Professionals!!! I am so happy I chose A1 Factory Direct Flooring!! Thanks again Robert Jr. read more

I was referred to Bob Chamberlain after a slab leak in the kitchen ruined the hardwood floors and some cabinets. Working with Bob was a pure joy. He called me every morning, going over the plans for the day, when The workers would show up etc. He worked with my budget to get me what I wanted and it turned out perfectly. New floors, new cabinets, new counter tops. Every one I dealt with was professional and helpful, from Brian helping with the floors, to Chris doing drywall, to Mike and Tim installing floors, to Arturo doing A little bit of everything. We had no glitches, other than dealing with The insurance company. All these guys were fantastic to work with. Bob was consistently a pleasure, keeping things on schedule and always going over the budget, so I had no questions on how the money was being spent. I'm not looking forward to any more major work having to be done, but if I do, Bob and his fabulous crew are the ones I will call. Thank you to all of you. Chris read more

A water leak necessitated our having to replace an entire wood floor so we contracted with A1. It was the best decision we have ever made as it applies to hiring a contractor for major work. Bob Chamberlain is a genuine professional who delivers what he promises and evidently has the best group of installers in the county. From his advice as to product through the management of the entire 3 week project, Bob was involved and really cared that job was done right. As importantly, Mike who laid the floor is beyond professional. He is an artist who worked tirelessly to create some beautiful work. His flexibility while working around other trades people made our lives easier and allowed the entire restoration to finish on time. If you need wood flooring, want the job done right and to your absolute satisfaction you don't need to look look any further than A1 Factory Direct. read more