Worst company ever! We have had three separate issues in our new construction home with our AC unit. Four weeks ago they came out because unit was freezing up. They stated nothing was wrong. Then, a week ago the entire unit broke and temps rose to 95° inside our home. They told us it would be a week before they could even get a technician out here to look at it again. My husband and I called and told them this wasn't acceptable since we have children in the home. They ended up sending someone out that same day only to tell us that now the coil in our unit was broke. Thankfully, it was under warranty, otherwise they told us they would have no idea when they could get the part in. Apparently only units under warranty can get parts like this coil right now since they are low on stock. The new coil was put in a week after the technician came here to tell us the issue. He told us everything was fixed and everything is now fine, but the very next day the unit froze up again. This company takes no ownership over their faulty equipment. They take no ownership over their quality of work. They take no ownership in trying to find solution as quickly as possible. I would give this company zero stars if I could. read more

I had called a very well known chain for service to my AC. After being told multiple things were bad and needing to be replaced I decided to just get a second opinion. Superior indoor is exactly that. Superior in service, in customer service, in diagnosing and in fixing. From getting me scheduled in a timely manner to showing me exactly what was wrong and why to getting my AC fixed that day, this is truly the way to go for all your heating and cooling needs. Small business owned and operated and will be a customer for life! Thank you!! -Abby read more

AC went down today. The operator told us that they wouldn't be able to service it for at least a week. Temperatures are averaging over 85 degrees. And with a senior and pregnant woman in the home, we need to look into hotels that can accommodate our family. It likely would've been a better value/safer to simply find a Thumbtack technician. read more

Five stars. If you are here in this review you may have read about my extreme unhappiness with Casteel of Marietta. Superior Indoor Comfort did and said all the right things. Especially the things one needs when an AC is kaput and it's 94 degrees inside! Yes. We will call an emergency tech. Yes. We will be there within the hour Yes. We will do said repair quickly, efficiently, professionally and reasonably. Yes. Our tech will get right to it, wear booties to protect your light colored rug (I didn't ask for this; he just did it. Nice touch) Yes. Yes. And yes! I love a company like this. "Yes" is a wonderful word. read more

These guys are good!! I just had a great experience starting with the quote all of the way through the install. Mike is a pro, he knows HVAC and is a no nonsense guy. He came out last week and quoted me a good price for a system replacement on my 21 year old Carrier HVAC, I accepted the quote and he scheduled the install while at my house. They showed up exactly at the time promised on the scheduled install day, worked quickly and efficiently, and were done in no time. Overall a great experience. -Good Price -Professional -Knowledgeable -On Time -Quick and efficient -Cleaned up after the job I will be calling them for any HVAC needs in the future. read more

Replaced my worn out system with Superior. They have great Customer Service. The price was fair and the work was completed in a timely manner and done correctly with no call backs. Would highly recommend using them for your AC or heating needs! read more

Don't waste your time with this company if you are Looking for a company that will provide on time reliable service. I have had a service contract with the company for the last 4 years since Superior did the install for the builder. Superior will not schedule an appt time and only provides a window. Your options are morning or afternoon. Over the last few years, the service has progressively worsened and this will be my last and final service with Superior. For my scheduled summer service, this is the 3rd time my appt has gone awry. On first appt, an install was scheduled prior to my appt in the morning, and by 11:15 am the office couldn't confirm a time the tech would arrive; therefore I canceled and rescheduled. The rescheduled day, I called around noon to inquire what time the tech might arrive, and was told I was not in the schedule! So here we are on the 3rd day. Earlier today, I missed the technicians call at 12:48pm, and within 6 minutes I returned his call only to be told he was moving on to another client and I will be next on the list. It is now 3:35PM and just got off the call with the office staff who don't seem to have any concerns about clients or clients being inconvenienced. Was told the tech will be here in 20 minutes. Well guess what?, I'm still waiting. After taking 3 days of vacation to wait for technicians who never show, I can tell you this is the last straw! read more

We have had a contract with Superior Indoor Comfort for 4 years. They have been great to work with and have been on time with the bi-annual maintenance for our 4 systems. The technicians have always had costs in mind when recommending fixes. Always very professional and not intrusive as they go about their work inside the home. read more

My home is four years old. Superior installed the AC units when the home was built. On July 7, 2020, upon arriving home I notice plaster/drywall from my ceiling on my steps. The ceiling had a wet spot and a huge bubble on it. I look at my AC unit in my attic and the base pan is almost filled to the top with water. I called Superior and they said they could not send a technician until July 27th. I expressed the urgency of the situation because the unit is in my attic and it looks like it may fall through my ceiling. The representative said to give her a second so she can talk to her manager. She came back and said that they can send a technician on July 17th. I said I can't wait for 10 days. She said that I can contact another servicer. I did and was able to get a technician out the same day. He informed me that my unit has a float switch, which should cause the system to shut down if the water in the base pan raises too high. He said that my unit didn't shutoff because when SUPERIOR installed the unit they left a gap on the side of the pan, therefore the water was pouring out before it reached the level to shutoff. Had Superior installed the unit properly I wouldn't have $1500 in water damage. read more

Below is my email to the company that I recently sent. This tells the whole story. I had a service appointment almost 8 weeks ago and received a phone call the day before cancelling my appointment. The reason being short handed with manpower. Though an inconvenience, especially since we have to block out 4 hours of our schedule to wait for your technician, things happen. I was then told that the soonest that the new appointment would be another 5-6 weeks out. I begrudgingly agreed. We again blocked out a four hour time slot to meet your technician. The morning of the appointment I received a message that your technician would have to cancel, AGAIN! When I called back concerning this second cancellation I was given no excuse but told we could make another appointment 5-6 weeks out! Unacceptable!! I asked to speak to a manager and the young lady on the phone told me they don't have a manager!!!! I asked to speak to the owner and was told that the owner was out and they would have him call me the next day. After waiting five days with no return call I again called the office to speak to the owner. Needless to say the owner was out but they would have him call me the following day. Another week goes by with no response. I've left my third message five days ago with still no response. read more

I have been using this company for the last 10 years. Last 3 years in a different home. I chose to bring them along to the new address because if their superior service. I have never had any issues. The office staff is always pleasant and accommodating. All of the service people I have had over the years have been wonderful. read more

Superior has a good technical team an they address your issue in general but today i had a different experience. I had no heating working on the first floor of my house and Superior came and said my filters were clogged which i had changed just 15 days back . I did not anticipate that to be the issue considering filters are changed typically once in 2 to 3 months if we do not have pets. With that said, such trip which does not have a mechanical or other machinery issue, it is not covered in annual maintenance contract and you have to pay trip charges (conveyed to me by Superior's team). How as a non technical person like me could imagine that filter would an issue if i had changed it 15 days back. So in summary, it is like going to doctor and telling them where exactly the problem is and then they will fix it if they cover it within insurance else they will charge it. So, I have to first figure out the issue myself and then call them if it serious, else i will be charged. In short, I have to be little more technical myself about HVAC. Little odd but if that is how Superior expects their AMC customers ...then be it. Dissatisfied customer today !! read more