WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!

Recently had 3 windows installed. Poor customer service, Called 3 times to get a answer on why my…read moretrim was installed twisted/uneven and 2 boards were split in half and pieced together. Customer service tells me every time still waiting for manager to look into it. It's been over a month and half. Now they wont even get back to me.

Top notch company. Their salesman and I designed two windows…read moretogether - one large kitchen and one smaller bathroom. The kitchen was a design not done before and it turned out beautifully. We replaced two sliders with a horizontal upper fixed picture window over top 2/3 of window. On the lower 1/3 horizontal level the middle 50% was fixed with two 25% screened windows on the left and right, which slide over the fixed when open. Worked beautifully and the picture window was stunning. Excellent installation of both window. Very happy with the result. It turned out that the bathroom window was misconfigured at the factory, which was initially a disappointment, because it had been designed & ordered appropriately by the Salesman, but here's the thing. This company corrected the problem, at its own expense, and now that this window is in, it's working perfectly and the installation, as before with the kitchen window, was done professionally and expertly. The installers were great guys too. I could not have asked for more professionalism, from the initial Salesman, to Chelsea who communicated frequently with me and the higher up folks who had to approve these corrections and to the installers themselves. In every way possible this is an excellent reliable company and I highly recommend them. The initial design glitch was just that -- a glitch. But these professionals made good on their promises and maintained a great attitude with us throughout the process. Can't ask for more really. Thanks W&D Store!

When Repair gave me a speedy and very reasonable estimate, I would definitely call them for all…read moreyear window needs

Top notch. Professional. Excellent customer service. Quality installation. Friendly staff. Can I…read moresay more? Thank you Shane for everything you and your team have helped us with to make our 2nd outdoor catio project a dream come true! Your ability to do custom cut glass for two entry and exit points into the catio turned out amazing. Pics to come once finished! Lisa

The process of getting 4 new windows was so easy and efficient with K & J windows! Everyone I spoke…read morewith through the process was friendly and professional, especially our installer Joseff.

Extremely disappointing experience with K&J Windows. I would not recommend this company…read more Our sales representative was great, but almost everything after the sale was a completely different experience. Our Milgard windows arrived at K&J's warehouse on time, yet the owner and office continued telling us they had not arrived. I eventually confirmed through one of their installers that the windows were already there. Only after I called K&J and told them I knew they had been delivered did the story change. I was then told installation would be more than another month away. Before ordering, K&J sent out the installer the owner described as their "best installer" because our job was complicated. He inspected everything beforehand to confirm measurements, window types, and installation requirements. After our windows arrived, we learned the installers we had been working with were no longer working with K&J. We were told K&J had a major installation backlog and had hired another crew. That crew subsequently stopped working with them as well. The delays and misinformation we had been receiving suddenly made much more sense. Things became worse when I met the owner. He was extremely rude and dismissive toward my wife. While walking the project with another installer, he repeatedly interrupted everyone and told them to stop talking and listen to him because he knew what he was doing. He then announced that ALL of our windows were wrong, blamed the installers who had left, and said K&J could no longer complete our job and would have to refund us. At this point, WE HAD ALREADY WAITED OVER SIX MONTHS. With the owner standing there, I asked the installer directly if the windows were actually wrong. He disagreed with the owner and explained why they could be installed correctly. At that point, I completely lost confidence in K&J and chose to have the original installers complete the job independently--the same installers the owner and sales representative had previously praised as their best people. I also learned K&J sells the windows but uses subcontractors for installation. Anyone considering them should get clear answers IN WRITING about exactly who will install your windows and who is responsible for installation workmanship, repairs, and warranty issues. The final straw came when we picked up our windows from their warehouse. The owner, his son, and other employees were there. Their behavior toward both me and the installers was rude, confrontational, aggressive, and incredibly unprofessional. Comments made during that interaction also reinforced my belief that customers were being told their windows had not arrived when the actual problem was K&J's installation backlog. The Milgard windows themselves were never the problem. They arrived as expected, and our initial sales experience was good. The problems were K&J's communication, scheduling, management, treatment of customers and installers, and the owner's handling of our project. What was even more concerning was what happened when we started sharing our experience with friends, family, and others in our neighborhood. Multiple people told us they had the SAME OR VERY SIMILAR experiences with K&J. Some actually told us they wished they had known we were considering K&J beforehand because they would have warned us not to use them. I really wish we had talked to them first. After more than SIX MONTHS of waiting, contradictory information, multiple installation crews leaving, being told our windows weren't there when they were, and ultimately being told K&J couldn't complete the job, we had enough. I have dealt with many contractors and businesses over the years and have rarely experienced leadership and customer service this poor. Based on our experience--and after hearing remarkably similar stories from people we personally know--I would absolutely NOT use K&J Windows again or recommend them to friends, family, or neighbors.

I had one window that would go under just fine but was nearly impossible to close. Of course, it…read morewas the window I open and close the most. The tech from SR Windows was great and now I can practically close it with one finger. I just should have done it sooner.

I recently needed one of my windows fixed due to a break . I contacted Danielle at SR glass company…read morewho was very understanding and helpful with my repair. I would recommend SR glass for repairs. Thanks Danielle!

Horrible service and major install issues. Nothing has worked and the sales rep doesn't know…read moreanything. Highly recommend to stay away as you won't get any service and lack of customer support.

Very poor customer service. They cannot offer much help beyond placing orders. Prices are high as…read morewell. Better options out there

Had three old skylights replaced and couldn't be happier. Good price and great installation. I…read morewould highly recommend these folks.

Excellent customer service and products at a competitive price. These guys know what they are…read moredoing. Highly recommended.

5++++ stars. I've been wanting to get a door in my garage to my side yard, where there wasn't one,…read morefor almost 6 years, since moved in. Finally got it done. I had several estimates but Krasiva, although not the lowest Jeff presented as the most trustworthy company. I reviewed Jeff earlier in year and came right back to him when ready to get project done. He came back out and we got paperwork done. Dustin came out and measured. They were both very informative about the whole project and estimate of when job would be done. I learned about door frames and stuff I don't remember now, but they do the job to insure its sound construction. Communication was great. Yelonda in office called or emailed to keep me updated, give me information and answer my questions. Never did I have to reach out more than once to get an answer. That says a lot about a company and how they treat their customers. I felt valued and respected. I also think the company owner and management has to be treating these folks well which trickles down to customers. It finally came to day for installation, Thursday July 23rd. Dustin and I believe it was Glennis arrived a little early ready to work. The electrician came shortly after and installed light fixture I purchased. Then door install began. Not sure how they worked the long hours they did with it something like 110 out, but they got things done. Dustin came back next day for several hours to finish up, it was only to be 116 that day. I'd also purchased a keyless entry deadbolt that he put in. They got everything accomplished and it looked great. Everything was cleaned up and my door was now there. Monday Spencer came and painted. I purchased the type of paint recommended for door and had it match my exterior. (I'm in a HOA community. Door is behind gate and barely can see top and light fixture from street, but I followed HOA guidelines). Just had whole door and frame done in same color. If you prefer different trim color you just get different color, but I'm fine with it all matching rest of house. Inside it "pops" on white wall. Spencer did a great job and door looks flawless. If you need a door installed call these folks. Any extra money you may spend will be well worth it. Knowing they followed city codes and building codes, did the necessary work to insure the job was done right. They even checked with my HOA if needed approval, which I did have to have. They did what was needed to make things strong and secure with no corner cutting. I think the door will last for many years to come. Couple other companies were kind of wishy washy on if need to follow all codes, and need of HOA approval, and it made me feel uncomfortable. I wanted to be sure nothing would come up down the road that some part of job wasn't right or maybe a hazard. Overall a great experience. These folks were always polite, respectful and friendly. Had a few nice conversations with Dustin and Spencer. Close to my generation. Oh, they had terrific music playing too, tunes I remember. Again call Krasiva if you need doors or windows. Jeff had told me Krasiva means Beautiful in Russian. And my door is definitely Krasiva.

Very responsive with excellent products and service. Owner operator who really cares about his…read morequality, service level and customers.