I absolutely love the personalized service I received. I called to be picked up early and the nice lady in the phone changed my reservation immediately and sent a confirmation email. Berook G. was my driver. I followed his location on the app and saw he had arrived a bit early and was waiting around the corner. He called and was at my hotel in a jiffy. After a lovely drive we reached the airport and I was taken right to my airline. I heartedly recommend Super Shuttle. read more

I have tried making a reservation on their crappy website 3 times now. I put in all the info for both my departing and arriving flights, hit "Continue" and . . . nothing. I doubt this service is even in business anymore - if it ever was. Do yourself a favor and skip the shuttle and Uber services. ZERO dependability. Get a good old-fashioned taxi. Getting to MCI by trying to use this service is a waste of time. read more

I had a little trouble the first time I used this service. There was a little bit of disorganization and I thought the people at the desk could have been a little more helpful. But once my van arrived, the sailing was smooth from there. The driver was very friendly and a good driver. I used the service again from my apartment back to the airport when I left and this time the driver was exactly on time, no issues at all, he was super friendly and we chatted all the way to the airport. I would recommend it; you may have to ask some questions and be persistent going from the airport to your home or hotel, but definitely recommend for taking you from your hotel or home to the airport - super smooth sailing. And much much cheaper than a cab! read more

I had fast wonderful service! Paid for a 1-3 person ride and ended up all alone! Got to the hotel in 20 minutes, no problems whatsoever. Driver was nice, polite and drove safely. read more

Worst service EVER. They lie. They leave you. Took an hour to take us to the hotel when they said it would be a 10 minute wait. Awful. DON'T USE THEM. TAKE A TAXI read more

Driver was 20 minutes late we barely made flight. His van was about out of gas, had need service lights on, and low tire pressure lights.... never again would I call read more

We had a good experience. Booked online, used app to alert dispatch that we ready to be picked up, and the driver arrived within 5 minutes. He was friendly, drove safely, and had a clean vehicle. We will use their service again. read more

I went from the Kansas City airport to the Sheridan at the Crowne Plaza lift wouldn't give me a price Uber quoted $31-$34 SuperShuttle was $18 with the tip $21 service was perfect read more

I booked and paid online so that I wouldn't have to worry about transportation to my hotel late at night when traveling alone. However, when I got to the super shuttle representative at baggage claim, she told me that it would be over an hour wait and I needed to call to cancel and ask for a refund. Yes, an IN PERSON customer service rep told me I had to call! Even better (and by better I mean worse), upon calling, the operator transferred me to an automated system that couldn't find my reservation. Super Shuttle could have redeemed themselves for not having my promised transportation, but because they don't empower their employees with any customer service authority, it was a boondoggle of the worst kind. Skip this service in the future, or at least, don't count on it. read more

Reserved online. Planned to call the number after I arrived, but happened to walk by the super shuttle stand the guy had my info and told me what van number and where to wait. A little bit later he came out and said it would be a different number. Then a little while later he came out with yet another number. He was nice and he tried chatting but in the end, the wait was just too long for whatever reason. Anyway the drive was fine to my hotel and pick up/return the next day was fine and on time. No problems. read more

In Kansas City, we had several people from all over the US and Canada who pre paid for shuttle service from our hotel to the airport. Several of us got an automated phone call last night confirming our pickup times. Shuttle didn't show. When we called, the dispatcher said they forgot to dispatch a van and they would have one there in 10 minutes. Still nothing. We had to scramble to get cabs to get there, several people missing flights. I would not trust them to get you to the airport when needed. read more

Nice to see a friendly face when my plane arrived at 11:30 pm! Van was there within minutes of grabbing my luggage, great rate for direct service. Will definitely keep using!!! read more

mohamed , danielle and today :s driver we excellent with my help i was extra happy with the service yesterday and today ......we need more great workers like them in kcmo ......... urrahhhhhhhh for all of them ./ maria victoria davis vicky read more

Only used this service once while visiting KC recently. My pick up from the airport and my Hotel back to the airport went without a hitch. Roundtrip price to the Crown Center and back was very reasonable and I would use them again. read more

I have used them for both transfers to and from the airport. They have always been on time, performed professionally, had clean vehicles and were friendly. For the cost (at least $15 cheaper than a cab and way more reliable) it is a valuable service. It is a hybrid blend between a cab, a private car and a airport long term parking shuttle bus but gets the job done. They also have early and late hours to accomidate those flights. read more

The only reason I am giving them two stars is because I personally have never had a problem with them. But this morning, three people I know were left stranded with no ride to the airport after pre-booking and given NO NOTICE that their shuttle was cancelled. NOT COOL, SUPER SHUTTLE. NOT COOL. read more

45 minutes waiting... So far. The shuttle passed me by, the nice guy in the terminal said 5 minutes. 25 minutes ago. read more

Horrible if I could give it negative stars I would. I booked a reservation 3 weeks before I was due to arrive. When I landed I checked in and it told me I would be picked up in 5-10 min. 29 min go by and still nobody. Finally a dispatcher calls me and tells me it will be at least another 20-30 min before the shuttle will get here. She told me they have no drivers at the airport. Isn't that what your company does, drive people from the airport to where ever they are going. I will never use this company again they are worthless. read more

Excellent. Flawless process, well priced, all around great service. Thanks.

took the private van to hotel on arrival as I was getting in late and did not want to stop. The scented tree was very strong, but all else good. pickup to return was on time and the driver was helpful with luggage. Good process. oh yea, they have auto check in so you don't have to wait in line. read more

The driver do not show up on time and there was no number to contact customer service , only email which is not convenient in similar cases

The trip from the airport to the hotel was fine. But I changed hotels so I rang supershuttle and gave them the new pick up location details to go back to the airport. They were supposed to arrive at 7am. At 7.10am they still hadn't arrived so I called them and they had no record of me calling to change details. They couldn't get another shuttle to pick me up until 8.30am which meant I would miss my flight. They couldn't just transfer my payment to the new booking so I had to pay again while I wait for a refund. Try to avoid using them if possible. read more

clean, safe, accurate not cheap, not expensive excellent drivers text updates I would do it again read more

Keep looking for better transportation services! The driver that I encountered almost hit the back of my truck and was speeding down I-29 North-bound. He tried to cut me off in heavy traffic! Then followed me till I slammed my brakes on. I called to report and supervisor was going to call me back but never heard anything from them. For your safety and others DO NOT USE THEM!!! July 5th at 2:20pm. read more

Last week I missed my flight due to the SuperShuttle driver being 50 minutes late picking me up. I called 5 times beginning 15 minutes after pickup window passed and (after 5-7 minutes going through the phone prompts each time before speaking to a human) I was assured the driver was "5 minutes away". My reservation was for a private car, not a shared ride. Missing the flight was especially difficult as my grandchild was just born. Of course, I couldn't talk to anyone about finding a resolution to this problem regarding a SuperShuttle fee refund and repayment of additional fee for rescheduled flight. I was instructed to file a complaint online, which I did the night of the incident, and have not heard from anyone at SuperShuttle 7 days later. read more

I always have a good experience with them. Often, the drivers will give you useful information about the area I'm staying in.

I recently left a backpack in the back of a shuttle that has my entire life in it (work computer, iPad, chargers). When I called super shuttle they put me through to ditch patch, connected with the driver and delivered my backpack back to me in less than an hour. I take super shuttle every time I'm in Kansas City and now I'll take them in every city! Thank you so much!! read more

I had two trips with SuperShuttle. One from the airport to my hotel and one going back to the airport when my trip was over. First Trip: Made and paid for a reservation all on the iPhone app while I was on a layover in St. Louis earlier in the day. Put in my info, my flight number, my arrival time. I landed in Kansas City and got my bags and the SuperShuttle kiosk is right by the baggage claim. Convenient. The attendant printed my ticket and told me my van number. Not even five minutes later the van arrives and I'm on my way. Super easy and convenient. Second Trip: Again, made the reservation on the iPhone app. This time I had to designate a time I wanted to be picked up. You choose time ranges of twenty minutes to be picked up. I chose 8:58-9:18AM to be picked up. I waited a while next to my hotel's valet parking. My driver was obviously going to push it all the way until 9:18 to arrive. That's fine. That's in the range. I'm not worried because the iPhone app lets you track your driver's location by GPS so I knew he was on his way. He gets there right at about 9:18. The driver gets out of the van and I greet him and am handing him my luggage when he asks me when my flight is. I tell him 12:05PM. I wanted to get there early. He tells me to wait. There's another van coming at 9:28 and that I should get on that one. I also notice that his van is empty of other passengers. It seemed obvious to me that they don't want to waste time giving a ride to just one person so they told me to wait for another van that had more passengers. I imagine that freed up that first van to go on another route instead of spending thirty minutes on just transporting me by myself. It probably does increase their efficiency to operate like this by, you know, that's not what I paid for. I paid to be picked up by 9:18. I would have argued that point with the first driver but English was not his first language and I thought it would probably be an uphill battle. So the second driver transports me and a few other people to the airport. The second driver was mostly fine but he never communicated anything without being asked first. I and my fellow passengers aren't familiar with the airport so we have questions. Is this the Southwest terminal? Do I get out here? Things like that. These seem like things he should have been announcing, not telling us only when we ask. English wasn't his first language either. I only knew I was at my proper terminal because I could see Southwest Airlines planes at the gates. Cheaper than a cab. Fast. I would use them again but be wary of the potential communication issues. read more

Pricey but professional. Minimal wait time when leaving the airport and on time pick ups. Friendly motivated staff. I flew in, grabbed bags, and was on a shuttle within 10 minutes with no advance booking. Very easy. read more

Paid for the direct van to our hotel. Multiple people and drivers standing around with no idea of who is assigned to what car. The numbers the drivers are calling out are not the numbers on the tickets. Driver is upset after looking at my ticket because I didn't answer. ( the number he was calling was NOT ON MY TICKET and he wasn't saying the right name). We then proceed to get in the van with the drivers family apparently tagging along for the day. He ran at least one stop light and then also turned left into oncoming traffic (we almost got hit). Think I'll walk next time. read more

Ok I didn't die that was the good news. However I found it very disturbing that the driver looked at his tablet most of the time. The worst part is that it seems like the structure is such that that is what he has to do to know his next pick up. Given all the issues with distracted driving and accidents they really need to develop a safer system for their drivers and passengers. Guess its uber on the way back to the airport. read more

All the good stuff said is true + talking with drivers convinces me the company policies & procedures work to maintain the best in service. Haven't tried beyond KC, MO, but will definitely look for them when traveling anywhere. read more

Zero stars would be more appropriate. I booked a round trip. I waited with 3 others (independently booked) to be picked up. When I called to check the status, they all knew that they were overwhelmed and suggested that I take a cab and hung up on me. While on the way to the airport, they sent one of the people in the party saying they were there. They told me they will issue a refund but I'm not confident. read more

Absolutely worst service ever!!! I would do 0 but it forces you 1. I am with a group of women, all going to the same hotel and we are loaded and moving when the driver gets a call to pick up 6 men . He says he has room for 5 so he pulls my luggage off and tells me I need to wait because he needs room for 6, all men. My ladies group is now separated. Great man driving this shuttle 560 to put 1 female out to accommodate 6 men, who offered to wait on the next one as a group. read more

I had seen the blue van while looking for a taxi to take us from the airport to our hotel, but didn't know how to use it. So we paid the $62 cab fare (gulp). After talking with fellow conference goers and the hotel, we learned how easy and inexpensive Super Shuttle is. We were a bit wary of the time allotted to get us to the airport (dependent upon flight departure), but it was easy to change the pick up time online. Our driver, Muhammed was super helpful and nice. We left something in the van and he figured out it was ours and brought it back to us! That was truly above and beyond. I would not hesitate to use this service again! read more

The only good thing I can say is that they picked me up at the correct time. The driver managed to get lost between my pickup spot and KCI - a grand total of three turns. When I pointed out his error, he argued with me for another two or three miles the wrong direction. I ended up having to give him turn by turn directions from Liberty back to KCI. The company was "kind" enough to refund the tip I'd paid in advance. Never again. read more

Drivers were rude and drove recklessly. Van did not have enough seatbelts for all the passengers. Check in process was cumbersome and mostly unnecessary. If you have prepaid, you should just call and say you are there and that should be the end of it. Boarding passes are ridiculous! read more

I booked a private ride with Super Shuttle for an early morning flight out of MCI. Normally other carriers we have used arrive 5-10 before the scheduled time so I assumed the same with this company. When it was 5 minutes before the scheduled time I called to inquire and was told the driver was 15 minutes away - making them 10 minutes late for an airport run?!?! What if I had cut it closer than expected? Also no apology or effort on their part to make sure this was alright with me. When they could tell I was aggravated they placed me on hold again for 5 minutes and when the agent returned I was told the shuttle driver had broken down and wasn't coming. I would've never known if I hadn't called and inquired - really disappointing customer service. Realizing I had no time I ended up driving my own car to the airport and with no communication from their team regarding this I will not be using this company in the future. Too many other dependable options for transportation. read more

Worse service ever. Have been to KC 3 times over the last 3 years. They have messed up 2 out of the 3 times. One time the van never picked me up from the airport-3 years ago, still waiting for refund. The last time, I boarded an empty van and was told to get off because the driver was supposed to be loading 10 different people from reservations 2.5 hours prior. I had a pre-paid reservation, it did not matter. Had to use a cab instead of waiting 2.5 hours. Save your aggrivation and use a taxi! It ends up costing you less b/c they are so hard to deal with and unreliable. read more

Service was fine... the problem is I was charged $120 more than I was quoted. I have called the office 5 times and left 5 messages and still have yet to hear from them. Is this how they treat their clients? Too bad for them I work in the restaurant business and will tell everyone I see! read more