I booked this service in Kansas City two different times, and both times had no shows. After the first time, I figured I'd give them a try again, because it seemed like an honest mistake, but now that it has happened twice, I will never use this company again, and will never recommend them to anyone. Worst part of it all was the customer service when I found out that they were not coming. To quote the service rep "What do you want me to say, just call a cab!" Horrible company. read more

I have taken Super Shuttle very often and am always pleased. SS drivers are superb and professional.

If I could give this company zero stars I would. My wife and I, my sister-in-law, my son, daughter-in-law, and grandson, flew to Kansas City this past weekend, arriving on Thursday, 8/3. My wife reserved a van for all six of us and our luggage to go to Overland Park with SuperShuttle back in May. When we arrived and called for our car, they sent an Uber subcontractor with a standard SUV. He called SuperShuttle to tell them there was no way he could transport all of us so he left. They assured my wife they would send a Suburban. After waiting another 30 minutes they sent a second Uber drive again with an SUV. This driver thought we had called him. He got on the phone with SuperShuttle and had to argue with them about the arrangements and when my wife got on the phone with them again the male she talked to was very nonchalant about all the problems . Three of our party and the luggage went with the second driver and a third Uber came to take the rest of us to our destination. We cancelled the return trip. The second Uber driver had his own car service, KC Select, took us to the airport on Sun, 8/6, and provided excellent. He will be are transportation choice for all future KC trips. read more

used these guys once in July 2016... they slapped another charge on me in September for an equal amount. phone conversation with company "rep" was extremely rude right up until he hung up on me. credit card company tried to fix it, they got no response. my recommendation... find a different Shuttle or use uber. read more

We had a great experience with SuperShuttle from the Hilton President, Kansas City to the KC airport. Safe and friendly driver. No other passengers got on, although they have to stop at certain hotels. We arrived early. Booked and paid on-line. Would recommend. read more

Very happy using their services. I asked to be picked up earlier than my designated time and no problems for the changes

My pick up at the airport was great. However at 4:30 in the morning when it is freezing outside and they "don't" go into the hotel lobby to inquire as to where you are, sucks. Supershuttle lists you as a no-show and is condescending as to when they can do another pick up. Go with the competition! read more

Sitting on a shuttle for half an hour with 8 other people waiting for them to cram one mor one. Blamed it on airlines holding someone's luggage - so 8 people are inconvenienced for this person? This is why Uber has such a great following - mismanagement and lack of customer service. The nice driver did not make up for the inconvenience. read more

Super Shuttle was efficient, super clean, comfortable and reliable. Their tracking app is very helpful.

Easy to use. Clean van. Was able to make reservation on line and it was easy to do. Pick up was plenty early---so early I now have 1.5 hours to wait in the terminal! If you book round trip you save s little cash. You can pay by credit including tip so no cash is required. read more

The driver was fine but their customer service is awful. I simply wanted to change my pick-up to a location 2 blocks away. I was told that I'd have to cancel my roundtrip rate and my round-trip altogether and rebook a whole new trip at the higher rate. It wasn't what they said it was how they said it. All of the customer service reps were RUDE, RUDE, RUDE, including the manager. Their tone was awful. One person put me on hold and never came back and then Kathleen answered and I thought she was a manger and she said "well you gotta tell me what's going on first" in the rudest tone. She finally transferred me to a manager and she was rude too. read more

Outstanding Service. On time and reasonable rate. Clean vehicle. I took the taxi and it cost 55.00 one way from the airport to hotel. Super shuttle was 20.00 one way. read more

i'll admit i haven't used many shuttle services, but after using Super Shuttle, it will be the first company I check for anywhere I travel. Super friendly workers at every level, vans were on time, got me where I needed to go quickly, and the price was reasonable. Due to some issues with my meeting and flight time, I had to change my reservation more than once. None of the associates on the phone sounded annoyed by this and took care of me no-questions-asked. I was cutting it close catching my flight on the way back, but got to the airport with an hour to spare. so thrilled! took the stress out of getting from the airport and back. read more

This was my first time using the shuttle. I appreciated the driver being on time for my return trip home. I would recommend Supershuttle highly. read more

All the excitement of a roller coaster at Six Flags, but without any of the safety features! (Becuase a seat belt will save you from being smushed when another van crashes into your side after you pull out in front of them, right? Close call? How about close enough to see the whites of the other driver's very wide eyes!) We ran red lights, we drove down the wrong side of the road, we tailgated people, and we cut people off in traffic. And as in the other reviews, the driver was not at all friendly. I will not be using this service again! read more

DO NOT USE THIS COMPANY IF YOU ARE NEED THEM LATE AT NIGHT!!! My flight arrived at 12:15am, I followed their check-in instructions, received 2 confirmation text messages and I waited an hour for a blue van to show up that never did. I called after 45 minutes and was told they do not have shuttles this late at the airport and that she "was just about to call me" because she had already called yellow cab for me to come pick up that she was just waiting on them to call her back. WTH??? I could have called a cab myself. I asked her how much longer and she said a cab would be there within 10 minutes and she would call me right back to tell me the cab number as soon as yellow cab let her know. She never called me back and a cab never showed up. I called her back and no one answered!! Right outside the Southwest Airlines baggage claim area there is a phone you just pick up to get a cab. I had a ride within 3 minutes. I feel like I was left stranded at the airport by them! read more

Only started using Super Shuttle in the last few months after a mixed bag of experiences with other local companies and so far very impressed. I've only used their "Black Car" service but that has been very positive on each of the half dozen or so times I've used them to-date. The drivers (and their vehicles) have been immaculately turned out and each has been very courteous and helpful and importantly... very punctual. Early on every home pickup and always waiting on the airport pickups (having had several other companies not be - none totally failed to turn up but several times with other local companies I've been left waiting at the airport long after everyone else from my flight has been met by their drivers, got their bags and headed out - not what you want after a long trip. Super Shuttle though has been totally reliable so far and decently priced as well. Very happy so far and definitely recommend them. read more

I received a text message upon landing with instructions on how to check in on my phone after collecting my luggage. The instructions said to go to the Super Shuttle desk, and I asked the lady at the counter and she confirmed that, gave me a ticket with my van number on it, and instructed me to wait in the black chairs until my van arrived. When the van arrived and we were presenting our boarding passes to the driver, I realized she did not give me a boarding pass because I did not have a passenger number on mine. The driver was very upset and frustrated that I did not have a number or the right documentation. To make matters worse, there was another woman who had been waiting outside for a pick up for a very long time (and was instructed to join our van by the lady at the desk) and he refused her entry, saying his van was full and she wasn't on his list. She was understandably ticked. He condescendingly referred to her as a young lady and scolded her in front of the entire van party. Once I told him my name, he scolded me in front of everyone for not being at the corner to meet him and said that he had circled for a long time waiting for me. I did not know this and was not instructed as such, and did not appreciate being reprimanded in front of strangers for something that was not my fault. This was my first time in the Kansas City airport and I was not familiar with the area, so it seems petty to blame the customer on something that could have been communicated more effectively. It seemed like the issue was that I checked in via text-but if that is the case, then do not promote that as an option for customers. The customer service at the counter and from the van driver was poor (bad information and hostile reactions/interrogations/customer blaming). SuperShuttle was not super and I would not recommend them, at least not in Kansas City. read more