I just moved into an older 2/2 condo and hired them to do a deep cleaning. I could not be more pleased. The detail cleaning was beyond my expectation. I am blown away and cannot recommend them highly enough. Worth every penny. And hey - I deserve it! read more

Our experience with Susan's Green Cleaning was amazing! From the moment I reached out to Susan to set up an appointment, I knew that our home would be in good hands. Every nook, cranny, and surface was spotless by the time Veronica and Derek finished. Susan's communication throughout the cleaning process was impeccable. She made sure to keep tabs on the timeframe and set expectations around how long the cleaning techs would be in our home. The handmade soaps left behind in our bathroom were the perfect finishing touch! We highly recommend Susan's Green Cleaning to anyone looking for the BEST! Kevin + Lindsay read more

Susan's does a very good job cleaning but has a problem with clumsiness. 4 times they dropped and broke things - 2 vases, 1 ceramic picture frame and an antique cup that cannot be replaced. Susan's solution to clumsiness was to increase cleaning time, even though the time being allowed already was per her suggestion. I wonder what the next would be when the next thing was broken. It wasn't a time thing. it was a carelessness thing. Relationship has ended. Make sure to lock up anything you hope to keep. read more

Prepare to be amazed...by their laughably high prices and complete inability to schedule or communicate. We scheduled a one-time deep cleaning, and had the dog groomed at the same time so he would be out of the way. Lo and behold no one showed up. It turned out they had us down for one week later, definitely their mistake (my husband and I were both on the scheduling phone call, and we had e-mailed about our preferred date.) They knocked some off the price and said they'd see us next week. Lo and behold, no one showed up. Turned out they were scheduled to come in the afternoon, not the morning as agreed on. When we threatened to cancel, they said they'd have the cleaners hurry, and sent a flurry of automatic e-mails confirming that people would be there in a few minutes (would have been nice to see written confirmation earlier.) Once here, the cleaners did a good job on a few things (the reason they get two stars, not one), but spent ELEVEN HOURS doing a really small amount of work. Basically they had to clean the kitchen and a bathroom, and a few other little used rooms that just needed light dusting. And they didn't even finish that before we had to leave. Maybe they took so long because they were stopping every 2.5 minutes to take dozens of pictures and e-mail them to Susan, who then texted them to my husband at work. These photos were useless; we knew what our house looked like beforehand, and could see what it looked like when they were done. My husband had to turn off his phone at work because he couldn't work with dozens of texts coming in, including one from Susan that said, "I underestimated how filthy your house was." Unbelievable. In 11 hours they managed to shine a coffeemaker within an inch of its life (fine, I guess, but not at their prices) but not to touch the floors or counters. If they had ever bothered to confirm with me, sitting a room away, what they were supposed to be doing, they could have done better. This was a really frustrating, time-wasting experience that cost us an arm and a leg. read more

I have used Susan's Green Cleaning twice so far. The first was a deep clean, and the second was a regular clean. This is the first cleaning service I've have used, so I can't compare it to other companies. But I can say that they did a great job and paid attention to detail. I think it is well worth the money for people who have limited free time to do household chores. I think I will be a regular customer. read more

Susan is my hero! Without getting into the whole story, let me just say I have had some nightmare experiences recently trying to book a cleaning (HANDY & DIVINE MAIDS! BOTH TERRIBLE). Susan came in and restored my faith in customer service. She made accommodations for me and got my house quickly and beautifully serviced. I spend a lot of time at home - it's my favorite spot! So I'm so thankful to be able to experience that joy of a freshly cleaned space. What a relief working with Susan & Team has been. read more

Words alone cannot do Susan and her team justice. They are hands down the "best cleaning service" I have found and used in all of Seattle. Reasonably priced with incredibly high standards. Trustworthy, efficient and punctual. Susan's team has yet to disappoint me nor do I expect they ever will. There is no home they cannot tackle and I can attest that my two bedroom townhouse and now four bedroom townhouse look as if I just moved in. Should you want the best, hire Susan's Green Cleaning. read more

Great service, friendly professional cleaners, and arrived on time and ready to work! The cleaners went though and did a wonderful job and we're very mindful of my things. I highly recommend this cleaning company not only for their professionalism but they're environmentally friendly as well! read more

We hired Susan after seeing an advertisement on Amazon Local. I contacted her directly and scheduled. She cancelled the first appointment 2 days prior so I had to reschedule for 2 weeks out. I was contacted the evening before my appointment that they were going to have to cancel again..... Only after I sent an email to confirm someone was actually coming this time. I tried calling and got her voicemail which was full. After multiple texts and emails back and for the she notified me that morning to let me know my cleaner was on their way and would be there in 15 minutes. Not enough time to plan but I rearranged my schedule to be there. After the service she contacted me with the bill which was more that what she had quoted me. The same day she emailed me again to let me know they would not offer their services anymore as I had asked the cleaner if she cleaned houses when she wasn't working for her company. Susan accused me of trying to poach her cleaner. I never asked her to clean my house! I then received an email stating she was going to charge me a $10.00 per day late fee (the next day) The following day she sent this threatening email... "I don't want to have to send this to collections or take it to small claims court, but if I don't hear back from you, I will have to do that." I should have known from the initial conversations and cancellations that I should have gone with another company. I would NOT recommend Susan's cleaning company. She is unprofessional and not reliable. The cleaner did a good job overall but not the best compared to other companies I have used previously. read more

Have had ~5 cleanings so far. Very happy with the cleaning. The folks who come by are friendly and capable. The process to set up a cleaning is straightforward; I really like that I can set up an appointment online. The house gets very clean. The first time they came by, i guess i had a pretty dirty place; after they were done, it felt like i was walking into my house when i first got it. They do great work read more

Susan's was recommended to me by some neighbors in my building. I've had my apartment cleaned 3x now and I'm so impressed. Really thorough work, and very pleasant employees. I work long hours and dread cleaning, and it makes a huge difference mental health-wise to be able to hire professionals to do the job. A++ read more

Amazing!! Have only had the one (deep) cleaning so far, but definitely looking forward to setting up a monthly-cleaning schedule. Thanks so much to Susan and her crew of awesome cleaning techs! read more

Very thorough and professional. They do a great job and clean deep in the cracks and corners that are typically overlooked. Love the bi-weekly email reminders and ability to auto-pay. Susan is very friendly. Great service! read more

Our house was really awful. After weeks of caring for aging parents, chasing around a 4-year-old and working full-time jobs (plus on call time), we had a REAL mess on our hands. We threw in the towel and called Susan. Her team were lifesavers. The house looks clean for the first time in months. They were professional and careful. Also, they were kind enough to let the four-year-old tag along and watch them work. Highly recommend. read more

We've used Susan's for regular house cleaning for a year. We are very happy with them. They do a good job and the cleaners are always friendly. Highly recommended! read more

Susan's Green Cleaning does a wonderful job on our townhouse and deals very patiently with our anxious pets. Very communicative and thorough. Thank you! read more

Never had a cleaning service before. Already a very tidy house. It's amazing how much cleaner they got it. On time, professional and friendly. Very hard to find these days. read more

My tenant moved out without cleaning anything and left a super dirty bedroom and a bathroom. But Veronica made it shining brightly in just 2 hours. I am very happy with her job. I will use her again. read more

I couldn't wait for my cleaners to leave- only so I could leave them a WONDERFUL review! After reading about Susan's Green Cleaning online, I knew I had to give them a shot. They are slightly more expensive than other services I've used, but it was clear why. Within minutes of walking through my door the gals were dusting the ceiling. THAT'S the level of detail they gave. When booking my appointment, it was simple, friendly, and smooth. My house is honestly shiny. I was planning on only having this as a one time service, but I might have to make this reoccurring! read more

Wow. SUSAN AND HER TEAM ARE FANTASTIC. I am asthmatic, and have bad allergies to dust. It is really hard for me to clean my own house, it takes forever, and I am a mess after, even wearing a mask. And I do not have a big place. I have tried a couple of other services, and was not only not impressed, but was given an 'attitude' from people which should never happen. Ever. Learning to deal with people when cleaning their home is no easy task, I could never imagine how anyone could do it; you are in someone's personal space and love and respect are paramount. BUT SUSAN MAKES ME FEEL GOOD about all of it. She gets it. She is empathetic, and goes over and above the call of duty. The service far exceeds the price, allowing me to tip which I could not do otherwise. The green products leave a clean smell without aggravating my asthma. Susan has gone over and above, as have her employees, to make me happy and meet my needs. When things get crazy, like this winter we had a snow day here in Edmonds, where people could not drive in this area well, cleanings were cancelled. Because of my health issues, Susan made a concerted effort to make sure I was taken care of that same week. BRAVO! IF YOU NEED SOMEONE, CALL HER RIGHT NOW. It does NOT get better than this. read more

Great service. Susan and her team are super friendly. Scheduling and and any special requests are easy to do. The team does a very thorough job. Its great that the company cares about its employees as well. read more

Fair pricing, really professional. Susan is very responsive and so easy and accommodating to work with.

Susan and her team were really great, communication was excellent and they met all the requirements I asked for during my move-out cleaning. The extent of the cleanliness was really impressive, I don't know if my bathroom and kitchen had ever been that clean. Would highly recommend! read more

Susan was very quick to respond and extremely professional. A totally delightful experience.

Susan and her crew have done a great job for me for a couple years now. On the rare occasions it's insufficient she sends someone back to make sure the job done right and stands by her work. read more

Susan's Green Cleaning did a great job doing a move-in deep cleaning before we moved into our new home. Susan was very helpful and answered all questions over the phone before we scheduled. Kelsi and her team were very thorough and provided updates and pictures throughout the day. The actual price was higher than the estimate that we were given, but I understand it can be hard to be totally accurate giving an estimate sight unseen. read more

I've been a loyal customer of Susan's Green Cleaning because she and her staff consistently outperform my expectations. I take care of so much in my daily life. That's why I want support that makes me feel taken care of too. When I return home on a day when Susan's Green Cleaning service has visited, that's how I feel-taken care of. I started working with Susan when she first launched her business. Even then I could see that she was creating innovative systems around customer service practices that really served the home cleaning needs of her clients. In the time I've been working with her, she and her staff have always made me feel like they had my family's best interest at heart. She makes it clear - that's just good business practice. read more

I wish I could rate them higher! I've been a client for a few months now and have had great service. From the initial deep cleaning to each visit, my apartment has never looked better. Susan and team have always been courteous and professional. Any questions I've had (usually regarding schedule changes needed on my part) have been answered promptly and they've always been accommodating. I've used other cleaning services in the past, Susan's is clearly the best! Thank you guys! read more

We were just days away from a party and had little time to prepare what was a very messy house. Susan was able to squeeze us into a packed schedule even though she didn't think they'd have time to do a thorough job. I was happy to have whatever help I could get so I booked the appointment. They WERE able to finish the job and the house looked amazing. We use Eco-friendly products anyway but we are never able to get the place looking the way our Lizzie (the person assigned to our job) did. I will definitely be calling them next time we need pros to make our place look great! read more

I booked an initial deep clean of my two-bedroom. The job was done nicely to my satisfaction. Good customer service.

Amazing results! Our son was to move into a rental property that had been left a real disaster. From a distance, we could not help much, but Susan Green's to the rescue! They were responsive, accommodating, thorough, and sent us the transformational before/after pics! Definitely would recommend them. read more

Susan and her staff have done an outstanding job on several occasions for myself and friends that I have referred them to; they are extremely professional, always punctual and complete their work in a timely manner. I appreciate knowing that I can trust Susan and her staff as they clean while I am at work and it is so nice to come home to a spotless house after work. I will continue to use Susan's services and refer her. read more

We were in the middle of a last-minute move, and between work and buying a new home, we had no time to clean! We hired Susan's Green Cleaning service via www.thumbtack.com. Susan, the owner, responded to our request immediately with an offer that couldn't be beat. Shortly after accepting her offer, she showed up to our house and her team of highly professional cleaners went to work. Susan is very "tech savvy" and personable so it was extremely easy to communicate with her throughout the day via text messages... I felt like I was talking with a friend! Without even asking, Susan and her team prepared a full report of before/after photos which really was the icing on the cake, and helped us realize just how much hard work they had put in. You can tell this is a team of passionate professionals who strive to satisfy their customers. I will recommend Susan's Green Cleaning to anyone who needs their house looking immaculate in a short span of time- it was as if they had been there for days! I can't say enough great things about our experience. I will definitely utilize them again. read more

The most professional cleaning service I've ever used. Susan runs it like an actual business, imagine that. I was moving out of the country and they were cleaning my apartment after I left. She assured me that if it wasn't done to my (and my landlord's) satisfaction, they would return and clean it again. Well, the first cleaning was horrible. My landlord was not happy and told me that I needed to fix the problem or lose my deposit. I contacted Susan with his concerns and forwarded her the email that he had sent to me. She looped us both in on her responses and was apologetic right out of the gate, reassuring us that the problem would be fixed. She quickly returned to clean the place again (maybe personally) and made good on her promise. I think the person who did the first cleaning was even sent packing (i.e. fired). She stands behind her work 100%. I can't say enough about the service and professionalism. I wish I had found them two years ago as I went through several services and was never satisfied. I don't know why you would use anyone else. 10 stars. read more

I can't say enough great things about Susan and her cleaning! She was so professional, accommodating, willing to 'shoot from the hip' with changes to my appointment and parking, and on top of that she is super kind and friendly. I have never used a professional home cleaning service personally, only for business reasons. Susan made everything super simple to book an appointment (via e-mail...the easiest way for me), was *very* responsive, showed up early (15 mins early!!), and hustled like I've never seen a cleaner hustle before. She even offered recommendations for what type of cleaning products to buy, which I immediately purchased on Amazon (if she sold them out of her car, I would have bought them from her directly). 5/5 stars - should be more if I could! Will definitely be using her for my move-out for my apartment that I just left, and will be using her for regular cleaning. CALL HER! read more

There is nothing I value more in a company than good, friendly customer service. Susan's Green Cleaning is exactly that. My first appointment with them was scheduled the day before I was supposed to have house guests, and I didn't clean for about 2 weeks before the appointment because I work 12-hour night shifts and had worked 6 of the last 7 days and several more shifts in the week before, so I just hadn't had time. The morning of my appointment, an unexpected event happened to the person who was supposed to clean our place, and I was completely freaked out because I had plans for the whole day (including sleeping after my shift the night before), so I didn't have time to clean before my guests arrived the next day. All of the other employees were already cleaning other homes that day, so no one was available to take her place. Susan, the owner of the company, spoke with me on the phone and emailed back and forth with me, assuring me she was doing everything she could to help us with this unfortunate situation. One of her employees volunteered to work overtime and come later in the evening to clean our place and she did an amazing job! It was so clean that I would have felt comfortable having my guests over right then without making any changes, and I'm very particular. I will definitely be working with this company again in the future. read more