I really like going to Susan's nails because it's really good place to go and always a friendly environment great customer service really good nails that last long also do nails really good on timing and really nice people working there great prices I recommend going there read more

Such a detail on the nail art. Spent so much time on the design that i choose. And the nail tech Hue did it pretty good read more

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I've been a regular because I usually like their work, but my recent experience has been frustrating. I came in to get my nails done, and they started peeling just two days later. I returned to get them fixed, and while they initially said yes, I ended up waiting 30 minutes before they started. Once they were done, my nails still felt floppy and poorly done, so I politely asked for them to be fixed again. This time, I had to wait another two hours just to get them redone -- and I could hear staff mumbling things about me, which felt really uncomfortable and unprofessional. This isn't the kind of service I expect from a place I've been loyal to. I understand being busy, but overbooking and rushing through appointments affects the quality and respect towards customers who are trying to support your business. Susan, I'm honestly shocked by your response. Those photos are 100% my own nails--accusing me of taking them from the internet is not only false but incredibly disrespectful. Instead of taking accountability, you're deflecting and trying to discredit me as a customer. I came in with a genuine issue, waited hours to have it fixed, and stayed patient through all of it--even when I heard staff talking about me behind my back. I never "insisted" on anything--I just wanted my nails done right, which I paid for. It's disappointing to be treated like this after being a loyal customer. If this is how you respond to honest feedback, I won't be returning, and others deserve to know how situations like this are handled. read more

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I love the vibe in the shop. They do such a great job on nails so nice so professional you get the royal treatment. I love this place.

I made an appointment today for 3 people , 4:15pm . We arrived on time and got seen at 4:50pm , cool. However the first woman I had working on my toes was nice at first, then when I asked her for a acrylic tip on my toe because my nails were uneven she refused and hesitated I told her I'd pay extra I didn't mind and she mumbled something under her breath got up and got the things for the acrylic toes. I was working on my phone and hadn't realized she put a HUGE blob of acrylic on my toe NO TIP! I told her I wanted a TIP on BOTH big toes , she got annoyed rolled her eyes mumbled under her breath and called another woman. The second woman came and put a tip on my right toe , I told her I didn't want the acrylic blob on my left toe and she removed it. She was much nicer , quiet , however she was in a COMPLETE RUSH . I left immediately after my service , as soon as I began walking in my home I felt pain to my right toe. Now it's 10pm , I cannot stand on my feet because the acrylic is pouring over into my cuticles and digging into my skin. My right toe nail is actively bleeding . I texted Susan's number and they left me on READ . Horrible service , I do not recommend. Not sure why they over book and rush on clients. I'll be going to the urgent care because I do not want any infections and I'll be contacting the city & state because this is ridiculous and unacceptable. For this to happen raises many red flags first of all are their techs licensed? 0/0 never returning. read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

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nails are perfect, service is awesome they are hardworking and dedicated not half assing anything read more

Susan's Nails - So many catseye color options - Nail Salons Near Me - Redwood City, California

This was my 2nd time coming here. The first time, I made an appt. When I got there, Sarah was working on another customer. No big deal, but it was about 30 minutes before she got to me. Although I didn't expect the wait considering I made an appt, her work was very nicely done which is why I came back today but a bad experience this time. I made an appt for 4pm. I was about 10 minutes late due to traffic. Sarah greeted me, as she was finishing up with another customer and I checked in with their kiosk. After 5 minutes, Sarah told me to have a seat at one of the stations. At that time I noticed she had another customer sit at her station. Another lady came to work on my nails. I was a bit confused because the appt was with Sarah especially since I really liked her work. I told her I wanted a fill but wanted GelX instead this time so she told me I would have to take off my nails and get a new set. Ok no big deal. So she returned with a bowl of acetone and told me to soak my nails. I spent a total of 50 minutes SOAKING. My skin was slightly burning and I was getting uncomfortable sitting there. I took my hands out and the other lady came back, looked at them and said another 5 minutes. At this time another 10 minutes passed and all of the workers were doing pedicures so there was no way I was going to get done anytime soon. Finally the lady came back and I told her to just finish taking off the acrylic and that's all I wanted because it was just taking way too long. While I was soaking , 3 other ladies came in with appointments and ended up leaving after they saw that I had been just sitting there for almost an hour with nothing done yet. I can say Sarah does nice work, but the customer service is terrible. I think they overbook, take too many walk-ins , and have no awareness of the amount of wait time that builds up. My skin still had remnants of the acrylic stuck on my skin that wasn't removed the right way. This was something I could have done at home with a nail clipper and a simple emery board. Definitely not even worth $15 after all that. There also wasn't any sense of being apologetic and didn't seem to care about the situation. If you make an appointment expect to wait until there's an opening or someone else is available and plan to be there much longer than expected. I've gone to bigger nail salons with a larger clientele, and never waited with having an appointment. My opinion is they need to be more considerate of their customers. read more

Susan's Nails - The acrylic remnants stuck on my skin - Nail Salons Near Me - Redwood City, California

Love Susan's nails! They always keep up to date with the latest trends and have amazing nail artists like Susan and a new person who has done exceptional work! Love love Susan's nails! They also have a very calm environment with a small tv that plays music videos! Quality is always superb! read more

Susan's Nails - Medium, square brown with airbrushed light brown! Done October/24! Loved them! - Nail Salons Near Me - Redwood City, California

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My nails always come out so cute. I've gotten gel manicures, acrylic full set, and their deluxe pedicures. I recommend them all! read more

Susan's Nails - Full-set acrylic nails - Nail Salons Near Me - Redwood City, California

Great service and sara is incredible i always leave very satisfied i totally recommend sara!!!! read more

Susan's Nails - Sara is amazing she always does a fabulous job i always leave with a big smile I definitely recommend sara - Nail Salons Near Me - Redwood City, California

I came in yesterday for a pedicure and full set acrylic with French tips. Thao did my pedicure and my toes have ever looked this good! She did an amazing job with the French, shaping and asking if I thought it looked okay! My hands not so much... The lady who did my nails was nice but it seemed like she rushed through and did them so sloppy. The French and shape was uneven and when I asked if she would try to even it out, she started getting upset at me. I explained that I wanted them to look good because I had to pay for them, I eventually gave up trying to tell her what I didn't like about it because it seemed to me she was getting mad. All I was trying to do was respectfully speak up about what I didn't like about my nails. $115 later, I still did not like them. I ended up going to the store and getting a nail file and some white polish so I can fix them myself. I've been here multiple times and never had any issues with my nails like this. Thao has done my nails in the past and they have been beautiful every single time. I'm not sure what happened yesterday, but I don't think I'll be back for a while. read more

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I came in on Friday got my nails done. They looked terrible but I felt bad saying I didn't like them but I kept looking at them and literally could not stand them. I came in on Sunday and I had to wait an hour for them to see me and the lady in charge finally helped me. I don't recommend unless you have time and you get Sarah for acrylics. Thank you Sarah for fixing my nails!! read more

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I got a new acrylic set for my birthday and I absolutely love how it turned out. It looks so pretty and I'm grateful that they decided to work on my nails even after their closing time! Everything was so nice and welcoming even if you go in a but later they go their best to squeeze you in it was an awesome servic read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

I've had a very disappointing experience with Susan--not just once, but twice. The first time, I asked if she could have me out by 2 PM, and she said yes. When I arrived, she was start to work on another client and hadn't even started on me, so I had to leave and reschedule. The second time, I called her and she told me to come in right away. I went there, but she wasn't even at the salon. The people there said they only do pedicures, not nails. I tried calling her three times while I was there, and she didn't answer. Susan gives appointments but doesn't follow through. Either you'll be seen late, or no one will be available at all. It's completely unprofessional and shows no respect for people's time. I definitely won't be going back read more

Very good service! The people are very nice and professional, I love how my nails and pedicure turned out all for a good price! I definitely recommend this place. read more

Susan's Nails - Nails - Nail Salons Near Me - Redwood City, California

$105 Wonderful service today! And the outcome was beautiful. Thank you for staying late! read more

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Terrible experience! lasted probably ONE week with these nails and within that week I had to go back to the nail salon because within 3x days of having these nails two nails had fallen off and I had to go back to get them fixed then few days later 5 more fell off! Didn't even go back a second time because what an inconvenience of my time. 70$ thrown to the trash! Definitely not coming back. read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

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what i wanted vs what i got. asked for gel x nails and showed them what i wanted, they were also very kind to me read more

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I finally found my go-to nail salon! Sarah is the BEST! It's been difficult finding a skilled nail tech around the San Mateo County area that charges at an affordable price. I got an ombré full set with a 3D flower design and I absolutely love how my nails came out. Sarah pays so much attention to detail and she knows how to do so many designs. My nails are literally perfect. My gel pedicure was also amazing because they did a hot stone massage treatment! I was in and out of the salon within 2 hours, getting a full service done. The service here is great and there is free parking available in the lot. The salon is pretty hidden but it's located in a plaza. I highly recommend this salon. read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

Definitely recommend great service awesome prices and got nails done for me and my daughter she loved them and so did I definitely recommend and also very good at doing nails when you show her a inspired picture she took the nail tech took the time to see and get the details right love it for the first time I went there read more

Susan's Nails - Daughters nails - Nail Salons Near Me - Redwood City, California

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Everyone is so nice and they do an amazing job. I recommend the deluxe pedicure. I don't live in Redwood City but prefer to come here.

I got a gel manicure on Saturday, July 8. On Monday, July 10 my nails were already chipping. It's Tuesday, July 11 and two of my nails already came off. I don't know if the salon is under new management but when I went in, there were all new people and Susan was not there. The place looks different then what it was. I have been going there for years and I'm really disappointed with these result to my nails. Does anyone know if they redo a nail or two since they came off so quickly? Would be helpful if they do with no charge. Looks like they didn't use enough product as the gel came off super smoothly with no residue left on nail. Super bummed. read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

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Literally terrible customer service. She first claimed the nails were $55 then presumed to charge $65, and on top of that one of the lady literally gossip in Vietnamese and making rude comments of clients. Extremely disrespectful especially when a client is excited get their nails done once in a while as a treat for themselves yet came across a horrible experience that put down other people and their parents -- All while I understood everything and suddenly she laughed realizing I understood what she had said about me in Vietnamese. Already had a horrible day and wanted to try a new salon, yet made the day even worse. I was sitting in that chair feeling super uncomfortable, thus if you want a good possible place that genuinely respect their clients, please go to a different salon. All of the customers there seemed like a local while I stumbled upon this salon and was a first timer and a last one for sure ;) Didn't pay to be put down and never asked for their two cents upon me. Literally asked for the price first before they put on the powder because they be taxing extra charges out of no where. Additionally, all the nails on this yelp page is beautifully crafted by Sarah, yet I don't know if she even works there anymore because the style is definitely deceiving as it was not good at all. read more

I think the only one who knows how to work is the owner Susan. The other older ladies not that good with pedicures or acrylic overlay. Never again! read more

I have gone here many times for many services, including acrylics, gel, and normal pedicure manicure, they take walk-ins and answer the phone, the prices are good, and the work is great Absolutely love this place read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

I went on Saturday for a 4pm appointment-- had to wait 30 minutes before being tended to. Unacceptable! The other lady who also arrived at 4 pm had to wait a whole hour before her nails were started. Someone else got up and left mid-service because she was frustrated, she also had been there for hours. To top it all off, my tech used an old nail brush to wipe the powder off my nails and my fingers started to itch. By the time I got home (at 6pm!!!) I noticed bumps all around my nail beds! Gross! Whatever she used on me was definitely super dirty and caused irritation. It's Monday and the bumps are still there. Gross gross gross. I wouldn't suggest this place to anyone. read more

Quick drop in for my toes and to remove my dip set, my middle nail broke in half 3 days ago but my schedule didn't allow for me to go to the nail shop. Finally, I couldn't bare the agony so it t was time to go in. Friendly staff and rapid service! Yen was so gentle as she was doing manicure to ensure I wasn't in pain. Already, my nails feels so much better and I'm so appreciative for your help, Yen! Thank you so much and I'll be back soon. read more

Susan's Nails - Before - Nail Salons Near Me - Redwood City, California

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I have seen this place take walk-ins right before its usual closing time many times so when I drove all the way there from Foster City, last night I was hoping for the same treatment. I arrived around 6:30, due to all the traffic and my physical function issues preventing me from getting out of my house any earlier that day. When I arrived the door was open and all the ladies were just sitting around. They said we had a party and we're closed. I told them my struggle to get there and they didn't care and just said, why didn't you come earlier. I had seen no notification online that they would be closed that day for something private. There were no customers in the store. I left pissed!!! I had to drive all the way back home to get shoes because of this. If they were closed, then their sign shouldn't have said open with their door open, lights on with all their workers sitting at different stations as if they were waiting on customers to come. It really makes me wonder if I was of A different race if I would have been treated differently. read more

Got my nails done 2 weeks ago paid quite a bit of money to get them done for them to break and break off my nails and damage my nails and then they cut me and then they want to charge me to take them off 2 weeks later as they're already coming off and I have to get them off because they're hurting and making my hands bleed If you want to waste your money to find out what other people have been saying go ahead just like I did. read more

Susan's Nails - My damaged nails - Nail Salons Near Me - Redwood City, California

1st timer! Viky did an AMAZING job, she was very careful and detailed , she did the perfect shape, perfect color, everything. I'll def come back I paid $65 for this ombré set. read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

Sloppy job, I had to come back and fix my own nails . Then the nail came off after they were done for 2 days wow. Worst place ever read more

Susan's Nails - Nails - Nail Salons Near Me - Redwood City, California

Literally, my new favorite spot to come and get a very beautiful manicure and pedicure!!! Tao is absolutely hands-down the best manicurist and pedicure professional you could ever find!!! I am absolutely in love with the service, quality and amount of time it took to get my manicure and pedicure done. I will definitely be coming back soon and telling everyone about Susan's nails!!! read more

Susan's Nails - Pedicure - Nail Salons Near Me - Redwood City, California

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I went in today for the first time & will definitely be back Sarah did an amazing job! & didn't take long at all. read more

Susan's Nails - Full set - Nail Salons Near Me - Redwood City, California

I have been coming to this nail salon for 8 years off and on. I love the owner and my previous experiences. Unfortunately On 4/30 a woman with a pink sweater named Win screamed at me and randomly cut my acrylic nails off my hand in an aggressive manner. I have never been treated like this in my life. This coupled with the terrible job they did was an absolute nightmare. Terrible! read more

Susan's Nails - Terrible job - Nail Salons Near Me - Redwood City, California

I've been coming here for awhile, all of the women are always kind and professional. Sometimes there is a wait but I generally don't mind. Sarah is talented with designs, but every nail tech I've had also does a great job with shaping and creating the design I'm looking for. Glad I found a local shop! read more

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They steal your money‼ Hi there ‍, My name is Bianca, and I had a great experience at Susan's Nails. However, as the employee was searching for her supplies, I noticed that another employee was charging an additional $5. She pressed +5‼‼‼. Basically, their cashier is a mobile device that faces sideways, making it so you cannot see, but while I was taking a seat i saw. When I went to pay, she additionally charged me $5 too. The fact that they are profiting from theft is unacceptable. They should all face consequences for their extremely unprofessional behavior ‍. read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

The ladies there do an absolute amazing job at different types of nails from nails, from regular polish, gel or shellac, acrylic & gel extension. They are very friendly and helpful. They need to work on making sure if they have an appointment scheduled they actually honor it. Negatives & health hazards are the same dirty files are used and reused on everyone. By proper sanitation standards they are supposed to open it in front of you from a sealed bag. They don't do that and actually looked shocked or annoyed when you ask them for a clean file. This is why people get nail fungus at salons, they don't disinfect they equipment properly. These instruments such as nail files, buffers, one time use. The instruments they use to do nails are not properly disinfected. Alcohol is not proper disinfectant. They need to put it in the machine that heats it and kills the bacteria. While it may seem as those steps are being extra, it's health & safety, especially with these new viruses that keep coming about. They used to be very clean back in Menlo Park, but lately it's gone down hill. The chair where you sit should be disinfected, the handles, the table, they don't because they get so busy. I would love to go back if they start implementing these changes. Having them do eyebrow waxing in chairs is not very clean either. It should be done in a private room. read more

First off their environment and work place is nice. There is a lot of space and I felt comfortable being there. The workers are so polite and sweet. The lady I got took her time to do my nails. It was not rushed at all. Go there if you want your nails to look gooood! read more

Susan's Nails - Nail Salons Near Me - Redwood City, California

This place will leave you traumatized for the way they criticize their client because of their race or whatever, literally complaining about everything and shit talk. But what can I say, all those negativity is mirrored towards them as they got underlying issues to fix among themselves. My experience was horrible and the atmosphere just screams toxicity. I'm sure there are plenty, and I repeat plenty of other nail salon with better interpersonal relationship with the business and their customers and you may even get treated better. Did my nails super sloppy, like if you're trying to tax so much more then put some effort read more

Susan's nails is a great place to get an affordable mani, pedi, and eyebrow wax. It's usually not super busy, and even when it is they are efficient and kind in getting you your service as soon as possible. I would highly recommend Tao for getting your brows done. She always remembers exactly how I like them and is very sweet. read more