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    Susan's Nails

    3.9 (252 reviews)
    ModerateNail Salons
    Closed 9:00 am - 7:00 pm

    Services - Susan's Nails

    Nail fill-in

    Toe nail fill-in

    Hand nail fill-in

    13 More Services

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

    Susan's Nails Photos

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    Recommended Reviews - Susan's Nails

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    I made an appointment today for 3 people , 4:15pm . We arrived on time and got seen at 4:50pm , cool. However the first woman I had working on my toes was nice at first, then when I asked her for a acrylic tip on my toe because my nails were uneven she refused and hesitated I told her I'd pay extra I didn't mind and she mumbled something under her breath got up and got the things for the acrylic toes. I was working on my phone and hadn't realized she put a HUGE blob of acrylic on my toe NO TIP! I told her I wanted a TIP on BOTH big toes , she got annoyed rolled her eyes mumbled under her breath and called another woman. The second woman came and put a tip on my right toe , I told her I didn't want the acrylic blob on my left toe and she removed it. She was much nicer , quiet , however she was in a COMPLETE RUSH . I left immediately after my service , as soon as I began walking in my home I felt pain to my right toe. Now it's 10pm , I cannot stand on my feet because the acrylic is pouring over into my cuticles and digging into my skin. My right toe nail is actively bleeding . I texted Susan's number and they left me on READ . Horrible service , I do not recommend. Not sure why they over book and rush on clients. I'll be going to the urgent care because I do not want any infections and I'll be contacting the city & state because this is ridiculous and unacceptable. For this to happen raises many red flags first of all are their techs licensed? 0/0 never returning.

    So many catseye color options

    nails are perfect, service is awesome they are hardworking and dedicated not half assing anything

    The acrylic remnants stuck on my skin

    This was my 2nd time coming here. The first time, I made an appt. When I got there, Sarah was working on another customer. No big deal, but it was about 30 minutes before she got to me. Although I didn't expect the wait considering I made an appt, her work was very nicely done which is why I came back today but a bad experience this time. I made an appt for 4pm. I was about 10 minutes late due to traffic. Sarah greeted me, as she was finishing up with another customer and I checked in with their kiosk. After 5 minutes, Sarah told me to have a seat at one of the stations. At that time I noticed she had another customer sit at her station. Another lady came to work on my nails. I was a bit confused because the appt was with Sarah especially since I really liked her work. I told her I wanted a fill but wanted GelX instead this time so she told me I would have to take off my nails and get a new set. Ok no big deal. So she returned with a bowl of acetone and told me to soak my nails. I spent a total of 50 minutes SOAKING. My skin was slightly burning and I was getting uncomfortable sitting there. I took my hands out and the other lady came back, looked at them and said another 5 minutes. At this time another 10 minutes passed and all of the workers were doing pedicures so there was no way I was going to get done anytime soon. Finally the lady came back and I told her to just finish taking off the acrylic and that's all I wanted because it was just taking way too long. While I was soaking , 3 other ladies came in with appointments and ended up leaving after they saw that I had been just sitting there for almost an hour with nothing done yet. I can say Sarah does nice work, but the customer service is terrible. I think they overbook, take too many walk-ins , and have no awareness of the amount of wait time that builds up. My skin still had remnants of the acrylic stuck on my skin that wasn't removed the right way. This was something I could have done at home with a nail clipper and a simple emery board. Definitely not even worth $15 after all that. There also wasn't any sense of being apologetic and didn't seem to care about the situation. If you make an appointment expect to wait until there's an opening or someone else is available and plan to be there much longer than expected. I've gone to bigger nail salons with a larger clientele, and never waited with having an appointment. My opinion is they need to be more considerate of their customers.

    Medium, square brown with airbrushed light brown! Done October/24! Loved them!
    Samantha R.

    Love Susan's nails! They always keep up to date with the latest trends and have amazing nail artists like Susan and a new person who has done exceptional work! Love love Susan's nails! They also have a very calm environment with a small tv that plays music videos! Quality is always superb!

    Full-set acrylic nails

    My nails always come out so cute. I've gotten gel manicures, acrylic full set, and their deluxe pedicures. I recommend them all!

    Sara is amazing she always does a fabulous job i always leave with a big smile  I definitely recommend sara

    Great service and sara is incredible i always leave very satisfied i totally recommend sara!!!!

    The nail I asked her to fix. Clearly the paint is crooked and no it's not because of my finger.
    Saniel C.

    I came in yesterday for a pedicure and full set acrylic with French tips. Thao did my pedicure and my toes have ever looked this good! She did an amazing job with the French, shaping and asking if I thought it looked okay! My hands not so much... The lady who did my nails was nice but it seemed like she rushed through and did them so sloppy. The French and shape was uneven and when I asked if she would try to even it out, she started getting upset at me. I explained that I wanted them to look good because I had to pay for them, I eventually gave up trying to tell her what I didn't like about it because it seemed to me she was getting mad. All I was trying to do was respectfully speak up about what I didn't like about my nails. $115 later, I still did not like them. I ended up going to the store and getting a nail file and some white polish so I can fix them myself. I've been here multiple times and never had any issues with my nails like this. Thao has done my nails in the past and they have been beautiful every single time. I'm not sure what happened yesterday, but I don't think I'll be back for a while.

    Sarah fixing the shape

    I came in on Friday got my nails done. They looked terrible but I felt bad saying I didn't like them but I kept looking at them and literally could not stand them. I came in on Sunday and I had to wait an hour for them to see me and the lady in charge finally helped me. I don't recommend unless you have time and you get Sarah for acrylics. Thank you Sarah for fixing my nails!!

    I got a new acrylic set for my birthday and I absolutely love how it turned out. It looks so pretty and I'm grateful that they decided to work on my nails even after their closing time! Everything was so nice and welcoming even if you go in a but later they go their best to squeeze you in it was an awesome servic

    Nails

    Very good service! The people are very nice and professional, I love how my nails and pedicure turned out all for a good price! I definitely recommend this place.

    Daw M.

    $105 Wonderful service today! And the outcome was beautiful. Thank you for staying late!

    Terrible experience! lasted probably ONE week with these nails and within that week I had to go back to the nail salon because within 3x days of having these nails two nails had fallen off and I had to go back to get them fixed then few days later 5 more fell off! Didn't even go back a second time because what an inconvenience of my time. 70$ thrown to the trash! Definitely not coming back.

    what i got

    what i wanted vs what i got. asked for gel x nails and showed them what i wanted, they were also very kind to me

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    29 days ago

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    6 months ago

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    11 months ago

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    8 months ago

    I love the vibe in the shop. They do such a great job on nails so nice so professional you get the royal treatment. I love this place.

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    11 months ago

    Everyone is so nice and they do an amazing job. I recommend the deluxe pedicure. I don't live in Redwood City but prefer to come here.

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    Page 1 of 7

    Susan's Nails Reviews in Other Languages

    Ask the Community - Susan's Nails

    How much is short french acrylics?

    Around 55$

    How much is a gel-x manicure here? Thanks!

    50$

    Do you have gift cards available?

    Yes. I do

    Do they offer Gel-X nails?

    Yes.we do

    How much is a gel manicure?

    30$

    Do they do acrylic nails? I just have 3 nails to fill. How much per nail? No polish.

    Yes they do. They do a wonderful job!

    Do they do dip powder and, if so, how much for a dip mani?

    Yes they do, and they have a lot of nice colors. They charge $40 to dip on real nails, and $45-50 with tips depended on the length

    View All 15 Questions

    Review Highlights - Susan's Nails

    I went in today for the first time & will definitely be back Sarah did an amazing job!

    Mentioned in 13 reviews

    Read more highlights

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    Đẹp Beauty Lounge

    Đẹp Beauty Lounge

    4.9
    (192 reviews)
    3.0 mi

    This place is luxurious. Treats you like luxury…read more Judy is a gem! I have horrible ingrown toenails and Judy took care of my toes! She triple checks to make sure I am not hurting. She takes her time with my toes. It's my second time coming back here and I will forever come here just for Judy! Thank you Judy! You are an angel!

    On my first visit, I was impressed with the ambiance and decor! Upon check-in, my daughter and I…read morewere seen right away. I chose any tech to do my nails because I didn't know anyone or their work. My daughter booked Jessica for both her mani/pedi and she was very happy! We were both satisfied with our service. Although, I did notice that all of customers were provided water, but I wasn't (no big deal). I just thought it was odd that I wasn't offered. On the second visit, my daughter was booked with Jessica, but she was wrapping up a pedi. A lady sat her down and went to another tech and told her to provide service to my daughter. About 5m into her mani, Jessica became available but didn't do my daughter's nails. Not sure if Jessica was told, but my daughter didn't to be rude and offend Anna. My daughter had asked for "square-round" but she got square instead. I had Yen (again). She isn't the nicest or possess good customer service for a prime establishment like Dep. She grinded my nail so thin that I felt the warmth and slight pain during the efile removal of the builder gel. She also slighlty nicked my cuticle, but luckily it didn't bleed. Although the salon was busy on our second visit, the crowd quickly disappeared, no water was offered, and the customer service was ok. I still tipped 20% but felt like I should have tipped less for the service. I felt stressed during my session because I was afraid I was going to get hurt in some way, and my daughter didn't get the shape she had requested. It wasn't relaxing at all for either of us. We opted not to get a design because we were already stressing out and unsure of their skills. That being said, I still give them 4 stars because I really want to highlight the esthetics of the salon, the awesome service my daughter received from Jessica, the service I received from Karen (first visit) who was nice and understood what I wanted. We will go back. I feel that we may have found our "go-to" spot for nails. I just wished their service was consistent with each visit.

    Photos
    Korean Headspa fresh aloe and lemon
    Korean Headspa fresh aloe and lemon
    Classy French
    Classy French
    Man rejuvenation manicure

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    Man rejuvenation manicure
    Meew Nails & Beauty

    Meew Nails & Beauty

    4.2
    (44 reviews)
    1.7 mi

    WOW. It's been a long time since I've written a review! But this place has brought me back lol…read more I have always wanted to get my nails done, but honestly a little nervous - spoiler alert, I am a man. Or at least I try to be Anyway, my plan was to go here to get something subtle, but it was actually recommend to me to just get a cut, clean up the cuticles, and I guess "buff" the nails? (Not sure of the terminology) The nail techs are super nice and the work is amazing but I mostly love the vibe. The place is gorgeous and the owner is super nice So I guess I'm back on yelp - every time I try to get out, they puuull me back in hahaha In short, this place is awesome, the techs are super good and the owner is super sweet. Thank you Meew!

    If I could give negative stars to rate this nail salon quality and management, I would!…read more The first thing that happened after I had been going to Meew for about a year was, I went to checkout after my service one day and noticed that my total was $55 less that day. I asked the receptionist why and she looked at my service history and saw that I had been being over charged for a different service that whole time. When I reached out to the owner Anna to have her review my past services and issue me a credit towards future appointments she kept pushing me off, saying "I will look tomorrow" . As this went on for weeks. I came into the salon and saw her decorating the front door and asked if we could get this sorted and she told me she was busy decorating and would get back to me, continuing to put me off. I ended up taking matters into my own hands and requesting my history from the receptionist and added up the total and told them how much of a credit I have and had to keep a log myself until I was made whole in that situation. I had been going to this very expensive nail salon for almost 2 years. Before I took a nail break due to a fingernail infection that I suspect was caused by this salon. I had several issues with my gel polish peeling off of my nails over the last few months I was going there. Twice I had the gel polish peeling off same day/next day before even taking a shower and when I contacted the salon they were telling me that it had to be something I was doing. I had to go in twice within 72 hours to get my nails fixed. My guess is that the products they are using are no good and not sticking to the nail bed and I have several friends that experience the same thing. (My girlfriend got her nails done before heading to a wedding in Europe and had to attend with no polish on one nail because the whole thing peeled off in one piece. ) I reached out to an old nail tech I previously saw and she recommended which base and top coat to use. I then purchased those products and brought them with me the last time I was in and my polish lasted 2 weeks+ (that was the fix). But after that my nail became infected. I was diagnosed by my primary physician and was prescribed antibiotics to take for a week as well as an antibiotic ointment to use. Not using my best judgement, now that my finger is healed and I have an event coming up I tried to schedule an appointment and planned to bring my own products when I realized that I was blocked from booking. I reached out to the salon and this is what the owner responded to me. Telling me that I'm the blame, saying that I expect my nails to last a month, when my complaint was about my nails not lasting even 24 hours. She is now refusing me as a client and acting as if I have gotten aggressive with her and is threatening legal action. I have also had a friend tell me she had the same experience, they told her they would refund her. Never did, and my friend had to call her bank to get her money back. Over $200 for a manicure that did not last 48 hours. Unacceptable. I will attach screenshots of my conversation with the owner. Also, not registered with BBB.

    Photos
    Meew Nails & Beauty
    Meew Nails & Beauty
    Meew Nails & Beauty

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    Kitchen Nail Bar - Palo Alto

    Kitchen Nail Bar - Palo Alto

    4.2
    (288 reviews)
    3.0 mi
    $$

    Amazing service here! My favorite location so far!…read more They offer beverages including water, tea, or champagne. I got cateye gel-X for the first time! I'm in love! And I got the rose pedicure treatment! Ahhh I feel rejuvenated. Will be back for sure! Thank you Michelle and Annie!

    The reviews here are fabricated - please don't come here because they're SO bad. For a whopping…read more$160+ total for Gel-X nails & a gel pedicure, it is nearly unacceptable that my nails have popped off in less than a week. Do not get your nails done from a woman named Wendy. She is rude, short, and rushed through her work. She kept taking my hands out of the gel curer before the time was even finished. She also clearly didn't know how to file toenails -- each one of my toes is a different size & shape. She did not ask me if I wanted my nails cut or what size I'd like them shaped -- she proceeded to cut three toenails and then asked what I wanted. Well, she had already decided, so I told her to proceed what she was doing. She got weirdly overly apologetic and kept saying "I won't cut any more if you don't want!" I calmly explained that you can't reverse cutting a nail. Since she had already, I just wanted them even. The folks here clearly don't know the basics of a quality nail job. They have a modern and nice-looking salon that masks their complete lack of quality and care.

    Photos
    Sun kisses
    Sun kisses
    Perfect red hearts! Amazing job Jolie
    Perfect red hearts! Amazing job Jolie
    Cat eye by Kevin!

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    Cat eye by Kevin!

    Susan's Nails - othersalons - Updated June 2026

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