I was in town for seven days, discovered this hidden jam on Monday and ended up eating lunch here four of the five days during the week that they were open. I wish I could franchise this place and bring it to my hometown. The service was actually absolutely phenomenal, every single visit greeted right away with friendly and welcoming cashiers. Every experience, they were friendly and personable, and even made some suggestions and gave me some samples to try. I fell in love with the tortilla soup, I can see why it's their number one seller. I make chicken tortilla soup at home, but it's not nearly as good as what they make. I also sampled a variety of their sandwiches, their turkey sandwich was absolutely massive. The triple-decker club is an absolute monster, and the corned beef sandwich was fantastic as well. Mostly a very quiet and comfortable atmosphere. Occasionally, you get some weirdo that wants to either watch videos on speaker on their phone or have a phone conversation on speaker, but that's not really the restaurant fault. The tables were clean and well kept as was the entire dining area. These folks offer premium sandwiches and soups and superior customer service, my only regret is that I can't go back there and eat lunch next week. I would add this hidden gem as a must go to if you're in downtown Cleveland, add it to the list. read more

Visited Susy's Soup & Deli recently for lunch. On this visit, I requested half a sandwich, a bowl of soup, and a drink. I was given a number and I sat at an open table. Within a minute, my soup was delivered. A minute later, my half sammich was delivered. The soup was southern greens vegetables. It was delicious. My sandwich was fresh and tasty. Lunch was $14 with the drink. Solid food. Solid service. read more

Susy's Soup & Deli - Soup and sandwich combo - Soup Near Me - Cleveland, Ohio

A hidden gem in the Tower city building. The staff is very friendly and the soups are delicious. Our favorite menu option was to do their flight of three soups. Such a fun way to try all their delicious soup offerings. All the soups were delicious, our favs were the chicken paprikash, so flavorful and we loved the little chewy dumplings. It was so good we went back a second time during our trip. This time they had French onion soup. The bread & gooey cheese on top was scrumptious. We are so glad we found this place. read more

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The hot soup sits in a plastic bag pan liner before being served, which leeches plastic into the soup. They save some time cleaning at the end of the day and we all increase our risk of cancer and other problems. read more

WOW! Now that's a Greek salad. Fresh, feta cheese, with their house dressing. Super tasty. Highly recommended. read more

Susy's Soup & Deli - Large Greek Salad - Soup Near Me - Cleveland, Ohio

The chicken noodle soup tasted watered down. Tasteless. The egg salad was terrible tasting. The bread was nice and soft. Yikes!

Great soup and wrap! Stayed across the street. Short walk from the Autograph Hotel. 85 characters!

Suzy's soup has been in Cleveland for a long time. They are now in the former Panera space INSIDE OF TOWER CITY. This is my new go to restaurant in downtown Cleveland. The menu pictures are from July of 2024, this is EXCEPTIONAL value right downtown. read more

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The staff was amazing very friendly and we bought soups to take home and try had a sandwich and tomatoe tortillini soup was awesome went and bought more before we left place was amazing read more

I've been there a few times and it's varied each time I go. Service is a little aloof at the register and the process to get you food is odd. They give you a number and or take your name but they just call out the type of soup. The tomato soup wasn't not bad, but the lobster bisque terrible (too thin and watery for a bisque). So if you go in with low expectations you won't be disappointed and you might be surprised. read more

Owner is rude as heck and the employees walk around on egg shells. I never spend another dollar there.

Went here once and fell in love immediately!! For all your soul cravings, this is the place to be! Service is amazing as staff are attentive and quick, especially when ordering as this place gets busy quite often. There is a self serving water station. Interior-wise, it is definitely bigger than it looks as there is more booth seating in the back. There are also table seating. Food was nostalgic. My chicken and dumplings brought me back to those cold days when I would not feel the best. The soup would warm up my body inducing a feel-good type of mood. They have other soups as well, but I was craving for dumplings. read more

Susy's Soup & Deli - Soup Near Me - Cleveland, Ohio

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Everyone was so friendly and my sandwich was fresh and delicious! I will come back when I am in town!

Great classic soups in a large, casual restaurant. We just happened upon it while shopping downtown.m, and would definitely go again! The chicken and dumpling was so comforting, and the chicken paprikash was different and delicious. read more

This place is the BEST! I eat here quite often. The menu changes daily but there are usually 10 soups or so to choose from. My favorite is chicken and dumpling and the broccoli cheese. They actually start making the soups at 5am every day! So they're fresh and homemade. There are also sandwiches if you're not feeling soup in the summer. The dining area is always clean and the staff is awesome. They talk to you and joke around with everyone. I have never heard a bad thing about anyone's visit. There is a line usually starting around 1130 till 1230 so go before or after. Like line out the door line. It's the place to be! Updated with pics and prices in pics! read more

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Great lunch option for people who work in the heart of Downtown Cleveland! The customer service was great, too! Super friendly! I recommend orderly online in advance and picking up - the line can get pretty crazy around lunch time! read more

One of my absolute favorite soup places downtown! The fact that I work in Tower City makes this place the best in the Fall, Winter or Spring when the weather isn't so great outside. Their options of soups are incredible and each of the ones I've tried have been delicious. Their salads and sandwiches are huge for the price. The service is always so quick and everyone working there is very friendly. There is nothing better than the tomato tortellini soup with a grilled cheese sandwich on a rainy cold day. Or a fresh spinach salad on a hot summer day. I haven't tried anything here that I haven't fallen in love with and the price is very reasonable. read more

This would be a 5-star review for the small cart that they have set up in the basement food court of the Halle Building closer to E.14th and Euclid if it wasn't for the creep working the cash register who wouldn't leave this young lady alone! He shook my hand, asked my name, and made other comments that went past friendly into creep zone. BUT the soup is so damn good (tomato tortellini im lookin at you) I'm gonna have to go back as the weather gets colder and either pray Creepy Cashier isn't there, or get in and get out as quick as possible. read more

Susy's Soup & Deli - a biscuit in a bowl - Soup Near Me - Cleveland, Ohio

Great soup....great variety.....really really friendly staff. I wrote a quick tip and I'll post it here that every third Friday of the month they have Manhattan Clam Chowder. When I don't go out for lunch, this is my first choice. Its the old Panera Bread and located away from the nasty roach laden food court. They also offer 4 different sizes of soups. read more

My girls came downtown to have lunch with me. This was our first time eating there. The staff were nice but not very helpful and were either clueless or were not willing to tell us about their menu. Our food was good and the service was quick, but is was not really memorable. I had an egg salad sandwich and a cup of clam chowder. I will comeback again to have lunch but when my girls come downtown to eat with me I think we will check out East 4th. read more

I love Susy's! I've been eating lunch here regularly for a couple of years since I moved to Cleveland. They have fantastic soups, sandwiches and salads for all. The staff is so kind and friendly and it is very affordable food. A must try for lunch during the week! read more

Chicken paprikash, chicken wild rice, chicken tikka masala. So good.

Service people are considerate, helpful and knowledgeable. The broccoli cheese soup is excellent. Playing nice music. Got a Mediterranean wrap to go. Price is very acceptable. read more

First of all, kudos to Susy's for NOT being located in the food court. Makes this place so classy, haha. Anyway, BEST SOUP EVER. I love the Chicken and Dumpling soup, the Minestrone and the delectable Chicken Paprikash and Chicken with Wild Rice. The service is super fast, if you beat the lunchtime rush, and the soup is always spot on. The bread's always a little tough for me, but I can overlook it because the soup is so awesome. This place is a hidden gem. Visit as often as you can. read more

Fantastic buffalo chicken wrap or ranch chicken wrap. Black bean soup, cheese potato soup are my favorite. Okay clam chowder & Italian wedding soup. I will be back. Plan on an early lunch or you will wait in line. Not a long wait, just may not find a table. read more

Susy's Soup & Deli - Soup Near Me - Cleveland, Ohio

Jessica made me laugh with her food court comment. Yes, I am so glad this place isn't in the food court after that local news expose...(you are probably better in the dark). Susy's is a welcome addition to those of us in the office buildings around Tower City. If it's cold or rainy expect the line to be out the door, but it does move quickly. Tuesdays and Thursdays are also popular because everyone loves the Chicken Paprikash. There is a lot of variety each day, which I love. Overall the quality is pretty good, too. I think the only soup I haven't liked here was the gumbo (too much okra slime). The rolls aren't much to write home about (generic, store bought type) so I usually opt for the crackers. They also offer a variety of fresh made sandwiches. I like the grilled cheese with tomato and bacon. Pass on the smoothies though, they have a lot to be desired. read more

Susy's has a great lunch menu - soup, salad, wraps, grilled cheese, even quesadillas (a special some days). My favorite is the turkey, bacon, avocado wrap. Each wrap comes with carrot and celery sticks and a pickle. Soups come with your choice of bread, roll or corn bread. I also like the sunshine salad which has strawberries and mandarin oranges. Light and yummy. It can get a little busy at lunchtime, but the line moves quick. Soup comes out very fast, salads, wraps and sandwiches take a bit longer, but it's still a good option for lunch. It's especially nice if you don't want to walk outside when it's cold or rainy! read more

I can see how people like this place. It's cute, cozy and comfortable. It has free wifi and it's located in an ideal spot for the business lunchers. I was excited when I walked in because I'm totally a soup/salad/sandwich person. Even though there were about 10 soups on the menu, I was disappointed with the selection. And they only had one vegetarian soup--black bean. Everything else was chicken and beef based. I don't eat red meat, or pork. I don't mind chicken, but I'm really picky about it and it has to be whiter than white. I ended up ordering a chicken salad sandwich on white and a cup of chicken noodle soup. The cashier couldn't hear anything I said for some reason and she kept asking me the same thing over and over again. What type of bread? White, please. What type of bread would you like? Um, white. Thanks. Type of bread for your sandwich? I don't get it. It wasn't that loud in there and I spoke clearly each time. The chicken noodle soup was full of dark meat chicken, gross. I ate around and slurped up the broth and waited for my sandwich. It came, and was also full of dark meat chicken. Gross. The bread was soggy and wtf are those green things in my chicken salad? Grapes? Disgusting. I had to dissect the sandwich and scrape off all the gross shit and then reassemble it. I would have trashed the whole thing but I was starving. The only reason I give this place 2 stars is because there's free wifi (but then again, I think that it's all throughout Tower City) and the guy that brought out my sandwich was really upbeat and always had a smile on his face, asking me a couple times if everything was alright and if he could get me anything--rare for a counter service type of place. read more

Great soups for lunch, however, it is a bit pricey. I think a grilled cheese and a cup of soup is 8 bucks. I would be happy to pay that price if they ever got my order right. I have stopped going there due to their lack of consistency. If you order a sandwich or a salad be prepared for something to go wrong; trust me, I warned you. Also, on a side note I do believe this is a religious affiliated restaurant ( I am pretty sure all of these people go to the same church and one of them is a pastor). When you sit in the dining area you will see pictures of Jesus and a painted picture of "they kingdom come". I am not sue if you want to spend your money there knowing that, just thought I would throw it out there. read more

Amazing selection of soups and sandwiches. Big eat in area . Very friendly service and kind staff. Delicious soups

The soup here is second only to their staff. Working downtown Cleveland near 14th and Euclid I frequent the soup stand in the Halle Building. They have a guy that runs this stand; Jeff, from morning until something like 2pm, when it closes for the day. This guy is the friendliest, more polite; helpful restaurant employee I have ever come across; anywhere. Yeah its just a soup stand with several varieties of homemade goodness. The soups are outstanding (the sandwiches overpriced and just fair. Love the Broccoli Cheese, Lobster Bisque, and Clam Chowder. Stop down and see Jeff; he will make sure you have a sample of everything they are offering that day and have you smiling or laughing your way to your seat. I suspect it wont be long before a someone rolls by and tries to hire this guy! read more

Thick, flavorful, delicious soup, with complimentary bread of your choice and a side of friendly service, all for around $5? Yes please!!! There are so many soup options, and all are yummy! The classic grilled cheese also hits the spot. This is why I've been back consecutive days for lunch, and why so many Tower City workers make this THE go-to quick lunch spot. Whether dining in the bustling booths or grabbing quick cubicle-lunch-to-go, Susy's will ensure you do indeed "have a SOUPer day!" read more

I ordered the Tomato Tortellini soup. Unfortunately when I got to the soup pick-up line, I was told the pot was empty and there would be a short wait. Later I was told they ran out of it completely. The lady dishing out the soup was really nice though and managed well about a half dozen others in the same situation. I ended up going for the Spicy Veggie Chili. It was really good and I would order it again. When I ordered I was told the soup came with a choice of a side: crackers, cornbread or rustic Italian bread. I chose the Italian bread expecting some hard crusted nearly baguette style bread, but I was underwhelmed by a slice of bread in a zip-lock baggie. I also got a turkey sandwich which was basic, but fine. It came with lettuce and a tomato and a pickle on the side. There was a choice of either mayo or mustard and also a choice of white, multi-grain or rye bread. The sandwich could be ordered either half or whole or as a wrap as well. I ate in, so was given a number to take to my table so someone could bring my sandwich to me. Regardless though you have to queue to collect your soup. They don't bring soup to you even if you are dining in I guess. The guy that brought my food was nice. The lady dishing out the soup was really friendly. Unfortunately the lady taking my order was having a bad day and let it show. Susy's is located one level below the Public Square entrance level. Northeastern section. They literally moved right into the old Panera and did little to change the look of the place from the benches to the trash cans. read more

If I could give this place zero stars I would. I walked in and I was tapped by the customer in front of me and informed that I was stalking an employee. I do not know any of the employees nor have I spoken to any of the employees prior to coming in today. I casually turned around and walked out. I called the manager informed him of this blatant character assassination and he said he would check into it and call me back. I am encouraging anyone who values their character not to patronize this place. Take your hard earned money to establishments where you will not be falsely accused of stalking. read more

I am staying at the Renaissance Marriott so... 1. Super convenient location!! 2. The Ruben was amazing!!!!! 3. They gave my Preggy new soup when it was too salty for her at no charge!!! This place is really nice, super clean and very welcoming. The lady who changed out Preggy's soup even checked on her to make sure that soup was better which she and the bun seemed to really like. read more

First time today 2 people order before me my scrambled bacon and egg cheese sandwich on croissant the short white lady with all the attitude and Black Head ban around must do not no the meaning of Customer Service. Don't argue with them Never tell the customer that not what it says on the ticket. Then the old lady with the wig on at soup counter new I was frustrated and the going to tell me don't rush her. I will never go back there. The only awesome sweetie was the Black older female at registered. My croissant was so hard and burnt in some places with a fold egg. The white turkey chili was great. But thank for a restaurant that serves attitude instead of smile read more

THIS IS MY #2 FAVE DOWNTOWN RESTAURANT AFTER THE CASINO BUFFET NEXT DOOR! they have at least 10 great soups everyday and i always have a difficult time choosing one=== so what i do is COMBINE 2-3 different ones in 1 BOWL to make a special combo that is tasty and healthy, too. the corned beef used to be great everytime, but not it is variable. last time, it was fatty and COLD so i got a refund. all the help are A+ PEOPLE WITH GREAT ATTITUDES! they are only open until 4 or 5, depending on the day so try to get their early. and the prices are very reasonable. alot of downtown restaurants are DIRTY AND/OR EXPENSIVE, BUT SUSIES IS CLEAN AND REASONABLE! they also give us a FREE BOWL ON OUR BIRTHDAY- THANKU! read more

Best place in tower city for ppl working tower city office bldgs. You'll get yummy and healthy soups. I bet u visited couple of more times after ur first visit. I love chicken and dumpling, paprikashi, veg chilli and black beans soups. read more

Great food, Great service!!! The staff was awesome. The owner was humble and kind! (his photo is on the avatar) They were also very accommodating, making me a soup that wasn't on the menu for the day, just because I didn't like onions. How awesome is that! My only complaints are that we didn't come here sooner and that we are leaving Cleveland tomorrow. Oh yeah, and I've been leaving with an uncomfortable feeling in my stomach. Probably, because I ate too much. That's a good thing. Did I mention the food was GREAT! EVERYONE needs to come here! read more

Susy's Soup & Deli - Soup Near Me - Cleveland, Ohio

This review is for their food truck. I had the grilled cheese and spicy vegetarian chili. The grilled cheese was done just right. The chili had a nice kick to it. Definitely a good find. read more