I went in on Wednesday of last week (5 days ago) to get my nails done before my sister's wedding (which was on Saturday). I asked for gel X on my nails and just regular gel on my toes and initially I was actually really happy with the results-- the nails look really good. The problem is that within two days, i.e. Friday the day before my sister's wedding, my left hand, pinky nail fell off. When I say it fell off, I mean, I literally did not notice that it had come off until like I saw my finger. There was nothing I was doing that made it rip off or anything like that and I don't play with my nails. I don't bite my nails I'm actually really good about not picking at my nails. So I went back on Friday two days after I had come in and the same nail tech technician replaced my pinky nail. Fast forward to Saturday and I look down and my index finger on my left hand (I'm right handed btw) had fallen off in similar fashion meaning that I didn't even know it had fallen off until I looked down and saw my nails. I literally work behind a desk. I don't do yardwork. I don't do any type of manual labor that would make my nails prone to detaching and frankly I've had gel X done twice before on my nails, and I did not experience any of this. Since I was out of town, I plan to go back today, Monday to have them replace my index finger and literally before I even went to the salon I looked down and the middle finger on my left hand had also fallen off! The same woman who initially gave me the manicure replaced my pinky nail (the next day) for free... and when I came in to show her that these two other nails had fallen off she fixed both of them in like 10 minutes and I was actually going to tip her until she told me that it was going to cost me $10......... I would have to pay $10 for her inability to properly adhere these nails onto my fingers.... Literally, they weren't ripped off and in fact one of them fell off in my purse so I had the nail! lol This nail tech told me that i "need to stop picking my nails" which... UM WHAT??? not only was it an extremely offensive and annoying comment because I do NOT pick my nails and I will leave a picture of my nails with this review so that you guys can tell me if there are any signs of me picking my nails. I think you'll agree that I actually have really healthy nail beds/cuticles. There's no peeling or any signs of damage and to top it off I went there solely because it was near Zara where I was picking up my dress for the wedding and it wasn't actually convenient at all for me to go back there twice to get nails put back on and JUST TO REITERATE this all happened within FIVE DAYS (day 2, day 4, day 5) of them being applied to my fingernails. But this is what really upset me. After I adamantly denied picking my nails, the nail tech then tried to say that it had been two weeks since I'd first come (??!!?) implying that I was trying to like milk the system and get free nails put back on even though it's really obvious from my other 7 fingers that these have not been on my nails even 1 single week and they're supposed to last for two weeks. so I don't like to leave bad reviews, but this left the worst taste in my mouth. I paid the $10 but I will never go there again and I really was shocked that they had me pay for it considering I had already paid basically $55 to get them done in the first place and they didn't last more than a day until one started falling off and three days when the second one fell off and then five days when the third one fell off and then rather than owning the fact that clearly they don't know how to apply gel X correctly, they blamed me and made me pay for the inconvenience of needing these nails reapplied three times. BOOOOOO Giving 2 stars bc they looked good but the quality of the application and of the customer service was TERRIBLE. UPDATE: K JUST DOWNGRADED TO 1 STAR BC MY LEFT HAND INDEX AND PINKY AND RIGHT HAND THUMB FELL OFF TODAY (in the pics I put a bandaged around my thumb bc I had initially planned to super glue it back on until The other two fell off). It has not even been a full week since I got them done! Going today to demand a refund read more

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I came here for wax and gel manicure and pedicure on short notice while on vacation here in sf and they were so nice, friendly and helpful! They did great work on our nails and the wax also. Was really good to get both wax and nails done at the same location. So close to our hotel too it was perfect! Really appreciate them treating us right while on our super fun San Francisco vacation. The vibe was nice and everything was clean. One stop shop for wax and nails. Thanks so much to sutter nails! read more

Sutter Nails - My man getting a pedi - Nail Salons Near Me - San Francisco, California

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Had my nails done with gel Manicure and it started peeling the next day.ً Lady blamed my nails when I went back!! Avoid this place ! read more

Michael has been doing a fantastic job with my nails for several years. Walk in or call ahead, I can always get seen quickly. Pricing is comparable to other local salons. Staff is personable and welcoming :-) Recently switched to cat eye polish. Michael got creative with the magnet! read more

Sutter Nails - Nails by Michael at Sutter nails - Nail Salons Near Me - San Francisco, California

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$55 for manicure, pedicure and acrylic removal. Fair pricing. The guy knicked my finger though but they didn't their best to help through. Overall okay just not my favorite but able to accommodate me as a walk in! read more

I paid 100 dollars for my nails to look this back Idid my nails and then 3 of them chipped and returend back to redo it And she used different color and she is saying it is the same color And her attitude is really bad And she refused to give me my money back and i have to go now to different salon to fix it The guy is really good tho read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

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Friendly staff, efficient and flawless nail art. Walk ins accepted and priced well. I had a pic for inspiration & spot on copy! Very happy Highly recommended. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

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What an amazing experience! I went Sutter Nails for Brazilian and full leg wax. Also mani and pedi. They did great job! Lilly is the best. Staff was so friendly and nice. Highly recommend! read more

Sutter Nails - Manicure Pedicure - Nail Salons Near Me - San Francisco, California

Quick, cheap, and good job! Got a gel mani and a reg pedi and was out in 30/45 mins and lasted me almost over a month!

I'm on a layover staying at the Westin and desperately needed a mani pedi. I was able to walk in and to Sutter Nails and get a great mani pedi for a very reasonable price. I'll definitely come back on my next layover! read more

I got my nails done by Mimi, she was so nice and did such an amazing job, I'll loved my nails I'm definitely coming back soon!! read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

I love the customer service BUT the acrylic didn't last long. It started lifting and chipping on the 5th day. I gave them another chance and went there again. The same issue. Lily asked me to come back and she said she will fix it which is nice of her. But I don't want to keep going back twice to fix it. It's not convenient for me. So I decided to go back to my regular nail lady that I used to go (she was on maternity leave). read more

Sutter Nails - Acrylic with gel on top $65 (by Hannah) - Nail Salons Near Me - San Francisco, California

great job every time! Consistent, quick and specialize in gel x/ acrylic. Great service, highly recommend read more

Sutter Nails - Red gel x nails - Nail Salons Near Me - San Francisco, California

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Like really!! They literally messed up my eyerbrow and had the audacity to say it was already like this.

I love this nail salon! They are consistent, friendly and fast! I can always get in on my lunch hour

This place was here long before the nail salon next door (blend) I was going to go to blend but they were busy. I'm glad I came here instead they got me and my friend in right away and did a great job. read more

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Great mani but they charge $50 for a dip powder manicure and I only have 1 hand. They charged me $40 for one hand.

I booked an appointment online @ the time they opened because it was close to my hotel and it was simple and they texted and acknowledged my appointment and started services as soon as I arrived. It's small and not fancy and the staff are courteous. I got a Great powder dip- I got compliments at my event and by the TSA agent on my nails !! The pedicurist did a good job as well. I was concerned because I arrived @9:30 and by 10:00-10:30 it got busy and I thought the manicurist & pedicurist might rush through the service or I might be there for a long time while they worked on somebody else but they move and shake and get the job done . Really happy with the service @ Sutter Nails. read more

Lilly and the staff at Sutter Nails always take such good care of Beautiful Goddess. We always come back here because they do such a great job pampering her. read more

Sutter Nails - The gorgeous nails Lilly and her team did for my Beautiful Goddess at Sutter Nails. They always take such great care of her! - Nail Salons Near Me - San Francisco, California

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great phone and in person customer service. very clean . I got my eyebrows done and i love them. first time here and i 10/10 recommend going here. read more

Sutter Nails - eyebrows - Nail Salons Near Me - San Francisco, California

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I'm always hesitant to try a new nail place, especially when I don't live in the same town. First of all, I love that you can make a reservation online. For me, that's worth extra stars. Secondly, it's a nice clean salon and the ladies are very welcoming. I got a gel pedicure and dip powder nails. Designs on both because I was on my way to Hawaii and wanted to feel a little extra Aloha spirit. Lily and her team did a phenomenal job. I was going for a Tiffany blue with silver glitter for my nails and Lily matched the colors and picture perfectly. Sutter Nails, hands down is my new favorite nail shop. In fact, I don't think I've ever been happier with a mani/pedi. So much so, that I made an appointment for when I'm in town next. Great prices, quick but un-rushed service and a really comfortable vibe overall. read more

What in the world !! This nail salon has to be the worst I've ever been to! My regular nail salon lotus nails was busy with a bridal party so I Stopped by here, what a shit show !! Save your time and money! Worst service, how do you mess up a regular mani and pedi ! She Didn't cut my cuticles ! Every one else gets a nice massage but I don't even get lotion! Older lady needs to either retire or get trained! They argue among each other and just switch places in vet and over all the customers seemed upset and confused as why are we getting up to 3 people working on one person! Just save your time and money or if you don't care for either than you get wait you pay For. read more

Since moving out here I'm in the market for EVERYTHING new. I have tried a few places but this one takes the cake. I really like that they are open late. I work near by so I am able to come to get my nails done after work. They do a really good job and I love the way they take the time to shape my nails. Also look at how cute my nails came out! Thank you so much. read more

Sutter Nails - Just so cute - Nail Salons Near Me - San Francisco, California

I gave two stars because they were nice. Gel X, do not get it here. I made an APPOINTMENT, after they put the nail on, I I was told they did not have time (due to walk ins) to do my nails the way I wanted. (Paint 4 nails solid and a simple flower on the 5th nail) I will never go back. They are also super thick! I suggest if you want a good set of Gel X don't go here. I paid 82.00 and now I have to have my nails redone before my event tomorrow. Garbage, garbage, garbage. Also wanted Short coffin, ended up with almost a sqoval. Gel X people go somewhere else! read more

They were efficient and they turned out amazing. Best nail place so far I've been to in the city. I highly recommend. And great staff. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

I really enjoyed my experience here! I'm from out of town and my nails were a little grown out, so I decided to walk in. The prices were comparable to home so I thought I would give them a try. Lily was really hospitable and open doing a dip manicure with a French design tip in gel. They came out really well! My only suggestion for a little more efficiency would be for them to have a few more ladies on staff. The nail techs were shuffling between different clients, so waits were a little long. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

We got Gel-X again and they came out beautiful as always! Again just make sure to go with plenty of time since they are always really busy! read more

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So I came here last minute for a full set for New Years weekend! And they were so sweet and got me in right away they were quick and did suck a wonderful job! I mean just look at this!! Beautiful work so happy! read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

Lily and her colleagues always deliver quality work every time I come here. They have good prices, and they are consistent (other nail salons will tell you one price when you walk in and scam you into more when you're done, stacking on fee after fee even if you tell them everything from the get-go). I usually go for dipping powder ($50) and a design or two, usually paying no more than $70 + tip. Other salons have charged me $125 + tip for the same service. The ladies are friendly and accommodating. I've been there during busy and quiet times, and they work quick to make sure you are attended to. read more

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Jenny is the best for Waxing! I've been many places for that last 8 years and recently found this lady! She's fast, gentle and the kindest. Everyone's nail work is great at this location and I drive all the way to here for both nails and waxing with JENNY! I'd give 10 stars if I could! read more

Sutter Nails - This time Nails done by Lily, Jenny and Hannah are great too! Love this place! - Nail Salons Near Me - San Francisco, California

Update they lasted almost a month with no chips! --- 2.5 weeks later and not a chip or crack! Too bad my nails grow so fast. One of the best nail salons at a reasonable p read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

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After walking in, they said it would be a 10 min wait. After 40 mins of waiting, I decided to get up and leave. They stopped me and said they can get started right now. So I sat down after picking a color, they attended to customers who even came after me and started their services first. After an hour and a half, I stopped the technician after she removed my polish, paid 10.00 and left. Worst nail service ever, would not recommend! Very unsanitary, not once did she wash her hands in between clients! read more

The spot has really been wonderful. It's near work and they always do a great job. They remember me my mom who often joins me and our preferences which is awesome considering they're always busy but know so many clients by name. read more

I had an event yesterday evening so I had to get my nails done asap I stopped here yesterday morning but I regret it. My advice shop around before coming to this place. The old lady did a great job on my feet but the guy that did my nails ehh not the best. Customer service was ok but $95 later and my nail chipped. Not please at all. I've spent less and got a better set of nails. read more

Sutter Nails - Pretty color but bad work - Nail Salons Near Me - San Francisco, California

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I've been coming here for a year and then stopped for a few months due to the way I saw them treat another customer but decided to try again after a friend suggested I try again. What a bad decision. I made a specific appointment with Lili only to find out the day before (because I reached out after not hearing back for several days) that she wasn't even going to be there (yet I wasn't told). As a result, I had to then move my appointment- to the night before Thanksgiving last minute (not convenient). Then when I show up and she was running 45 minutes late (which seems to be happen each time)! I get that she was tired having just flown back from vacation but the manicure was rough - really hurt. She then told me after I picked a certain type of chrome polish that it would likely chip and to let her know if it did and she would fix it. Seems odd to even offer it then - and at a $10 surcharge. I didn't say anything about her being late or the rough manicure given she seemed not herself- and even tipped well. Everyone has a bad day is what I chalked it up to - but it was not a great experience. I wasn't sure what to make of the comments about the chrome polish but paid the $10 extra. It did indeed not only chip but a huge chuck came off the next day. Because it was Thanksgiving I didn't contact Lili until I came back to the city a few days later (a week after the manicure) and set a time to have the two nails fixed. She agreed to the time for me to come in. Mind you I would've been fine paying to fix it if that was what was needed. I show up and the staff was very rude and Lili was not there. They acted like I had no appointment, that I hadn't even gotten my nails done there (even the guy who literally did my pedicure a week earlier and has done it multiple other times) and made me feel horrible. After another 40 minute of sitting there I texted Lili saying I needed to go. During this time I was waiting several other walk-ins came in and they proceeded to start working on them). They also had 2-3 people working on other clients - 1 could've left to help me (I see this complaint on other reviews). Lili then walks in and what transpired is still unbelievable. She was rude, very cold (wouldn't engage in any conversation when I asked how she was) and then implied that I was lying about when the chips happened to my nails. I've never been so insulted. She also said "its never happened to any other client" "you must've done something" and made more insulting comments about how I waited 10 days to tell her (it was 8 days and I repeatedly said I didn't tell her the day it happened because it was a holiday and waited until I was back in SF). I was stunned. Why are you even engaging in this? I'm not trying to get three free nails repainted - I have better things to do. Just charge me instead of being rude. You told me to come back and never said anything the day before I made the appointment - just waited to be rude in person in front of a bunch of people. Classless. I could've saved a lot of time and just had them done elsewhere and not had you create a scene in front of several people. When I repeatedly said again it was Thanksgiving and I contacted you as soon as I got back to town she wouldn't let it go. It you want to be berated and called a liar simply because she told you to come back - or deal with rude staff - feel free. I will never go back and make sure my friends never refer here. read more

Scheduled an appointment the day before, walked in and was provided great service. I can appreciate the time they took to shape the nails and ask me if I liked them. Slightly high prices but you get what you pay for. Overall a great experience, really nice staff members as well. read more

Sutter Nails - Acrylic nails - Nail Salons Near Me - San Francisco, California

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I had such a great experience and the whole staff was lovely. Not only that my nails came out fab! Looking forward to coming back again.

I love the ladies at Sutter Nails! They're all super friendly, welcoming, and professional. My coworkers and I love coming here whenever we can because we always receive exceptional service! :) Also, I tried something new the other day- the result was subtly cool and super cute! read more

Sutter Nails - Lavender French tips - Nail Salons Near Me - San Francisco, California

The most rushed manicure ever. I was in and out in about 10 minutes. The woman was more concerned about who else was in the salon than she was in providing me a decent manicure. She literally just splashed the softener and mineral oil n my cuticles. And the finished nails were cut unevenly. Terribly disappointed in the service I received. There were obviously locals in the salon receiving better service than I was. Maybe that's the key. You need to be a local. If you're from out of town I'd strongly suggest going somewhere else. read more

If only you could leave negative stars. A friend recommended I stop by here so I was excited to try this place. Unfortunately, I just had the worst experience. I walked in before 5 pm to see if they could do a manicure. "5 minutes, pick a color". Great. Picked a color. They were busy so I was asked to sit in a pedicure chair to wait. No big deal. Called a friend at 5 to let her know as we had plans later. 15 min later, they finally applied the gel removal liquid and foils. Sat for another 15 min. Finally, at 5:40 I had to scratch off what was left and get going. I asked for a file from one of the staff who didn't even respond verbally - just rudely turned away. Finally she handed one over. I called my friend to say I was on the way to meet her around the corner. At 5:45, they saw me get up and started literally scolding me about not being patient and waiting. They insisted I pay $10 for the gel removal when I did all the removing! I was furious but it was literally three ladies yelling at me to pay and this random dude on his phone rolling his eyes. I know these times are difficult for everyone and didn't want to be "that person" so I paid but I am definitely never going back and do not recommend this place. Honestly if they had just said, "come back later or tomorrow," I totally respect that! Treat your customers with respect, even if they are new ones. Especially if they are new ones! The pictures are my sad, haggard nails. The end. *** response *** Hi Lily, I see you responded and am disappointed by your words. I could post a screenshot of the timing of the two calls I made to my friend: 5:01 after I arrived, and 5:42 when I was trying to leave and your team yelled at me before I paid and left. She can verify this and even offered to post here. Saying I lied is incorrect and unfair. Even if I did arrive when you said I did at 5:15 (which is wrong), that would have been nearly half an hour of waiting around. Since then, another friend who used to be Yelp Elite and lived in the neighborhood told me about the bad experience she had at Sutter Nails -- and how the review she posted here was later deleted so I won't be surprised if this disappears. After 60 reviews here on Yelp, this is my first negative review - I try to live by that saying "if you can't say anything nice, don't say it at all." So I don't see any further point in continuing this unpleasant dialog - all the best to you and your employees. Instead of further insulting a customer who gave feedback, maybe it would be better to take stock and apologize. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California