It's so nice to be able to make an appointment! The office is clean and everything looks new. They…read moresaw me quickly and were very professional and friendly. The nurse practitioner Katie was knowledgeable, kind, and competent. She even checked to see when my chosen pharmacy closed to make sure I could pick up the medication I need. This is now my new go to urgent care!

My first visit here with Dr. Walker was fantastic, I've never had any problems with a Sutter…read moreemployee. When I returned to this location (earliest available appointment) I was hoping I would be treated with the same care Dr. Walker provided. This was not the case. I was there for what felt like flu symptoms- to make a long story short I felt HORRIBLE and was in need of assistance to feel better. I was seen by somebody who didn't even introduce herself, and from my recollection her badge said nurse practitioner. Not to discredit her by any means but I usually see a provider. She was extremely rude and physically aggressive. Basically told me all my tests came back negative and there wasn't anything she could do for me. When she did the physical exam I told her a lymph node of mine was very swollen and painful to the touch- to which she proceeded to manhandle my lymph node and tell me that I "needed to relax" when I started to cry. There was zero patient empathy or understanding. I felt like I was just wasting her time. I will be visiting the emergency room due to her negligence. If you're seeing Dr. Walker, you're in great hands, but if you're seeing any other provider here please go seek help where you are actual cared about.

Don't go here if you need an x-ray. They advertise that they are 7 days a week with x-ray service…read more However, what they don't advertise is that a technician doesn't arrive until 10/10:30 am and that's if they come in at all! I questioned if they have a schedule, and at the Folsom Location they don't. They said they "share technicians". So I called the 4 other locations. Per the Elk Grove Location and Sacramento locations, they are competent and have a schedule and were able to confirm their technician would be in at 10 am. However, they weren't able to view the schedule for another site. I was told they have 3 technicians between the 5 sites. Not having a schedule so the staff know if the x-ray technician is coming into the site is a level of unprofessionalism that's hard to put into words. The rude front desk admin made it even harder to deal with. Extremely dismissive about the situation. "They will be here around 10/10:30, and that's if they come in" is what she told me. When I asked for the numbers for the other locations so I could see where the technician was scheduled, she wrote down the names and told me I could Google the numbers. The first 2 places I called were able to tell me that they have a schedule and could tell me they had a technician scheduled (Elk Grove and Sacramento). Apparently, only the Folsom location is too incompetent to have a basic schedule in place. If you have a child I recommend "Rainbow Kids" in Folsom. They have X-ray on site. And for adults you can go to "Carbon Health" in Folsom. Forget this place!! Terrible service.

Damien was amazingly helpful but Leslie was absolutely horrible. I realize people have bad days but…read moreanyone who goes in to an Urgent Care is obviously having a bad day as well. She was dismissive, told us that checking if Quest Diagnosis offers a specific test is out of her job description and then proceeded to watch Angry Birds on the television. She offered no help, and is clearly not suited for a client facing customer service job.

I've brought my toddler here several times when I needed a quick checkup with a doctor and wanted…read moreto avoid the other urgent care in Folsom (which isn't very child focused) and needed a sicker diagnosis than waiting to be seen by a PCP. As soon as you walk in, the environment is super child friendly and clean. There's multiple chairs to sit in, a great children's play area with toys and books, big screen that plays child friendly videos and an area with snacks. The wait time varied on how busy they are but you are able to get on a wait list before coming in which can speed up the process. The staff is very friendly and helpful. I feel like my toddler has received quality care very time that we've been here. I'd definitely recommend this spot to other families seeking quick help.

Would have been 5 stars if they had better billing practices. We went to have our 2 year olds elbow…read morepopped back in after it got pulled out of place, turns out it's actually a really simple procedure but I had never had that happen before. No imaging... it was like a 5 minute office visit literally in and out. They're in-network and charged my insurance over $600 for it, yikes. We paid our copay in office. Then we got a bill for $200 in the mail? With absolutely zero explanation of what the charge was for. How much are they trying to make off this? We usually use MDSTAT in EDH and they've never sent us an extra bill. Anyway, I figured it was a mistake and waited for them to clear it up with insurance. They sent it straight to collections like 2 months later. When I tried to call their billing office, no answer, I left a voice mail and they never got back to me. I just paid it to get it over with but 100% will never go back here. I've never had a medical or dental office send a bill to collections, ever, let alone so fast without trying to clear it up with me first. And truly can't believe they charged that much for such a simple procedure. I still don't know what the $200 charge was for considering they're in network and we paid our copay. Oh well, we'll stick with MDSTAT.

Not busy at all on the weekends, but I'm sitting here on Sunday came back to finish my DOT physical…read more( quick urine sample) and was waiting for paperwork but I ended up leaving after 20 minutes because it was taking too long. Came back around 1pm and still waiting for paperwork after they called and said it was ready to go. Mind you there is not one single patient in here. Very frustrating. Don't know if i will be returning next time for a physical.

I want to start by saying I am immunocompromised. Chemotherapy, biologics, autoimmune disease. I…read morehave a lot going on. My husband was diagnosed with confirmed bacterial pneumonia. The second I started showing symptoms, I went to urgent care so I could get antibiotics before it got worse. They refused to give me antibiotics because they "can't justify it". I left and got significantly worse that evening. Fever to 104 and Tylenol/ibuprofen barely brought it down to 101. Im an RN so I don't just seek antibiotics for nothing. I am aware of what does and doesn't require antibiotics. The next morning, my husband took me back to urgent care stating I needed antibiotics, as he got very sick (he is healthy) with bacterial pneumonia and I am exhibiting the exact symptoms and he has never seen me this sick. Again, "I can't justify it"... I had 5 days of fevers ranging from 102-104 without it breaking. I finally called my PCP on day 5 because I knew I wouldn't get help here. He was very upset that urgent care knew I was severely immunocompromised and knew my husband had confirmed bacterial pneumonia (yes, we showed the results) and refused to treat me. Long story short, I DID have bacterial pneumonia and did not show any progress until after I started antibiotics. I was very close to requiring an ER visit but I am stubborn. As a nurse, I was appalled at the lack of knowledge with the providers treating immunocompromised patients.

Best urgent care I've ever been to. I've taken my daughter there before, and recently I had to go…read morein myself for a severely infected cyst that needed to be drained. The PA, Amber Esparza, made a painful situation as comfortable as it could possibly be. She was kind, compassionate, and honest about the fact that it would still hurt a bit even with the numbing medication because of how infected it was. She did an excellent job, explained everything clearly, and I felt immediate relief afterward. I'm actually going back today to have it repacked. The entire staff was professional and caring. Highly recommend.

If you need to go to urgent care, this is the place to go. Generally not much wait time, staff is…read morefriendly and takes the time to listen.

Quick thorough care and ease of scheduling, as well as friendly medical staff who took their time…read moreto explain my options to me.

This walk-in clinic is a joke as they charge your a ridiculous amount for telling you that they…read morecan't do anything and that you have to go somewhere else. I ended up having to go to the urgent care across the street to be treated and Sutter has the audacity to charge me $250 for "their service". Absolute joke and will never come here again. I already escalated to the billing team and was told that there is nothing that can be done.

I had to go in for a non-DOT drug test today and I just don't look forward to these things bc I…read morejust feel like it's awkward at best, and like I'm under suspicion at worst, so I was dreading going in today. Got there, only one other person in the lobby, which was very clean, by the way. Filled out some paperwork, gave the new girl working at the front desk my ID, went and sat down. Two minutes later, the only other person in the lobby gets called back, so I'm the only one left, in the lobby so I'm thinking that I'm next. Wrong. Just then, the lobby fills up with ppl: a dad and his son, a gal and her daughter, and a newborn baby with her mom, so after about 15 minutes, I went outside and had a smoke, and when I went back inside, it had been about 25 -30 minutes total since I arrived, so I asked the gal at the desk how much longer bc I'm gonna urinate all over myself, and she frowned and said that she's so sorry but it's gonna be at least another 30 minutes, bc the pee collector just went on lunch. I politely asked for my license back, and said I'd just come back tomorrow. One of the other ladies working there was within earshot, and told me that if I give her 5 minutes, she would be able to take care of me, but that she had to finish up with a patient. I couldn't believe my good fortune! Not only would I not soil myself, but I'd also get my drug test done. So thankful! Anyway, the gal that helped me was named Ingrid, and I couldn't have been happier with her. She explained everything clearly / concisely, and never once made me feel like I was under suspicion from the gate. Ingrid's customer service was what earned American River Urgent Care's 5 stars. To Ingrid's supervisor / manager: this lady is indispensable. Promote her.

I usually rave about them just because it's so convenient etc to them versus our Dr. But I was just…read morethere 2 days ago and the dr prescribed me something that could have been life threatening to me. If my pharmacist didnt catch it....who knows what might have happened. Dr asked if I had allergies which I do not. But he didn't ask anything else about my life style Again the pharmacist caught it....but seriously....shouldn't the Dr be asking certain questions before prescribing medication?

Lets just say that the reason why I am giving this a 5 star rating is because, the staff at the…read moreHospital at the ER last night when I took my wife was beyond amazing. I mean they went through the normal procedures for patients who have chest pain, but to see how quickly they got her issue resolved was very impressive to me. Yes we stayed there from 6pm to about 10pm, but that tells me that they were very thorough. From the time we got there until the time we left they were very attentive to her. They took blood a couple of times and also did EKG's a couple of times as well. Being someone who just moved to the Folsom area, we weren't 100% sure on who to go with. They advised to have my wife follow up with her PCP due to they didnt find any Heart Attack symptoms. So let me start off by saying Thank you Mercy Hospital. Your Staff, your attentiveness to my wife didnt go unnoticed and it was very appreciated how well you cared for her. If we need any further Health Care, we will be back.

I recently presented to Mercy Hospital Emergency Room because I wanted to rule out a blood clot in…read moremy leg. I had driven a 5 hour drive that day and my leg was just not feeling right when I arrived home. Better safe than sorry. This review is about the high points and low points of that visit. Every single one of the medical professionals with whom I came into contact were phenomenal. I am talking the doctors, nurses, u/s technician. The time arriving and departing was appropriate given it is an Emergency Department and I was not in any urgent medical state at that point. I interacted with two registration personnel during my time there. One when I entered the ER and the other at some point during my stay regarding further insurance information. These two employees were the most unprofessional people one could never hope to come into contact with during an emergency visit under any circumstance. It was like they selected the least customer savvy employees they could possibly find to put in critical positions. I was truly agast! Rude, barely able to put a grammatically correct sentence together and not an ounce of compassion nor kindness for the types of patients they were serving. I watched them as I waited demean patient after patient in utter shock. Now... there is no way Mercy Emergency Department management is unaware of these , pathetic, unskilled employees wreaking havoc on sick and, in some cases, frightened patients. There is no world where this would be acceptable behavior. I am certainly glad I am not a Dignity Health plan member. My Health Care Provider would never hire employees like these. What were they thinking? I have read Mercy's responses to some of these Yelp reviews. Embarrassing in my opinion. Better to not respond at all than write pathetic, patronizing dribble. Do better Dignity Health.

NP Jessica Santos is the absolute best. I have severe ovarian cysts and haven't had luck with…read moregetting care for it. She listened to me and didn't question or downplay my pain. She was able to give me tips on how to advocate for myself and a referral to get an ultrasound and to see a local gyno. The lady at check in was very nice as well, I didn't catch her name but she made me feel welcomed as well. Thank you so much, truly.

Friendly staff did not wait long. doctor was friendly and not in a hurry. Would come again if…read moreneeded. Clean rooms and waiting area.