Both workers yesterday, Miguel and especially the other one, were incredibly rude to multiple…read morecustomers. They actually derided an elderly couple (80+ years old) to their face, and then talked out loud in front of other customers trying to justify their position, "cant believe these people come in not knowing how the notary process doesnt work." They appeared to intentionally make the folks feel dumb and incompetent. It was a direct verbal attack and totally awkward for my group, and the others in the store. When helping me with notary work, Miguel was obnoxious and aggressive with another customer we were with. I had to tell him to calm down, and that we are all just trying to get documents notarized. The air of superiority from these two notaries was incredible, and their rude, aggressive approach to customer service has been documented several times on yelp in the past. It was a disgrace to UPS. To the business owner: please check your cameras to review their behavior and take corrective action to prevent others from having to go through that. Find someone to work there that treats all people with respect.

Miguel and team are the reason I come to this UPS store. They are consistently friendly, helpful…read moreand do a good job of managing the flow of customers. Thank you to Miguel and team.

Had a time sensitive document that needed Faxed same day. Went to Annex and expressed the urgency…read moreand need to email them my docs to print and Fax. 2 girls behind counter clearly didn't care, showed no motivation to help, and when I asked them for wifi connection to email my docs?... "We don't have internet for customers, you need to go to the Starbucks across the lot". What? Ran to SB's where had to enter valid email (it detected my false email attempts to avoid spam), sent docs and ran back to Annex. Employee printed, then tried to Fax. it was busy again & again & again. I called the govt agency Inwas faxing to who said Fax was working fine on their end. Ran to UPS ScottsV where they sent it through first try and said it's not uncommon for print shops to still operate with outdated fax machines that are notoriously know to have issues. It about cost me my case. Can't express the helpfulness of the UPS staff vs the lacksidasical, non-caring attitude of Annex's staff.

The owner here has a nasty rapport with regular people dropping off stuff for ups and fedex like…read morenobody can do anything right.....and she is so rude to the driver guys (fedex, DHL, UPS). A younger employee Amanda is totally opposite and consistently pleasant and "professional." She is probably the reason this business survives. That or there are no other mailboxes to rent close enough to compete.

Miguel is one of the best customer service people I have ever encountered. He should run a seminar…read morefor some local businesses. Keep up the great work

We are visiting our daughter and son-in-law in Santa Cruz, CA but "normally" live in Virginia. We…read moreneeded to get a warranty deed notarized to send back to Virginia. It required two signatures -- one each for me and my husband. Pros: we were able to schedule an appointment with the notary online. The shop was within walking distance of our daughter's, and was easy to find. We were greeted professionally when we arrived and throughout the transaction, and were seen immediately. Our documentation was carefully checked. Unfortunately, though, we can't say that our transaction was a good value. The UPS store back home charges $5 per signature, whereas this store charged $15 each or $30 total. (and, our local library does it for free). To be fair, it's possible that this is the going rate in California. The gentleman also didn't tell us in advance that the notarization requirements/seal look different in California than in Virginia -- so we're holding our breaths to see if the document will be accepted on the Virginia side.

10/10 Service there we're two working there a lady (I unfortunately didn't get her name) and man…read more(Wyatt), they both were exceptional with helping me get the results I was looking for for my brochures!!! Honestly if you need a place to go were the people there care about other humans this is a master class of people helping people, I just want to say a massive thank you again for all your help it certainly could have been a pain to get my papers figured out and printing in the correct way!

I want to share my sincere appreciation for the wonderful staff at this UPS location -- especially…read morethe older lady who works there. Everyone here is kind, but she has a special way of making people feel welcomed and at ease. Her kindness may feel "normal" to her, but for someone like me, it meant so much more. Her warm attitude, patience, and the way she genuinely enjoys her work stay with people for a long time. You can feel that she truly cares -- not just about the job, but about the people who walk in. Whether I'm returning a package or asking a question, she always explains things clearly, helps without hesitation, and makes the experience stress-free. In today's world, this kind of sincere kindness is rare and deeply needed. Because of her, this UPS store has become the only location I want to visit. Every time I pass by, I feel comfort -- almost like healing -- because she brings that kind of gentle presence. Thank you for the wonderful service. People like her make the world softer, warmer, and so much better. And one more thing -- I often come here to drop off my Amazon returns and Nespresso recycling bags, and even though those things don't bring any profit, the staff always treat me with kindness. That level of care means a lot.

I've been using Mailbox Plus since opening my business in August of 2024, and I honestly couldn't…read moreask for a better place to handle my business mail. Reuben runs a tight ship. He's hardworking, attentive, and clearly takes pride in making sure customers are taken care of. Every interaction I've had -- whether quick or detailed -- has been professional, friendly, and efficient. His staff reflects that same energy, which says a lot about how the business is run. What I appreciate most is the balance they strike: everything is handled professionally, but there's also a genuine, neighborhood-style warmth that makes you feel valued rather than rushed. As a business owner, that peace of mind is huge. If you're looking for a mailbox service you can trust long-term, Mailbox Plus is absolutely worth it. I've been very happy with them and plan to stay for the long haul.

I noticed this spot on my way into the nail salon next door (Softy Nails). I had a package in my…read morecar that needed to be shipped, so I decided to stop in after my appointment. Nicholas was such a great help--he assisted me in getting my box together and had it shipped out very quickly. I was in and out of the store in under 10 minutes. Thank you, Nicholas, for your assistance. It was really nice to see a friendly face around the holidays. I know working with customers can be especially taxing this time of year. -Neko

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

My UPS store is #0833. I go there for everything, the reason being is the line of customers could…read morebe out the door yet I've never been in there longer than 15-20 mins. I usually have a question as well as most however I've never felt rushed or that employees wouldn't be bothered to spend more time with me if needed. In my opinion, all of the customers at Scotts Valley Store feel every bit the same as I do!

2.5 stars. Super long line with not much traction. To be fair the hold up was an indecisive…read morecustomer who was arguing over the price of shipping and asked for stuff to be recalculated different ways who was already arguing when I hopped in line. Before I got there who knows but was there for a solid 15-20 while she was figuring stuff out. The notary was doing documents with a couple which also took a while. There was a third employee who came out, saw the line and told customers to use the kiosk for packages and drop off and then left to the back of the store. All of us required a transaction that required a person. So we just waited. Huge props to the employee who dealt with the difficult client- his patience and customer service was stellar. The employee or manager who left a line out the door while her coworkers were clearly busy and not able to assist the line not cool. Not my first choice of UPS but in a pinch will try this location again.