Poor service provided by staff. Made me take a day off for scheduled cleaning and told me i had to pay for cleaning even though i have insurance. read more

I have been going to their office on and off for a few years now. I scheduled an appointment. They called day before appointment and said they referred me to someone that does implants. Told them I did not want an implant but probably go with a denture at this time. Amy didn't seem to comprehend I wasn't interested in implants, and she canceled my appointment. I need a tooth removed before it becomes infected. Amy probably was just doing her job but obviously wasn't listening to me. Dentist office should update their website to list services they do in-house and note referrals of ones they do not. read more

Great experience here! Came in for cosmetic work and left with my beautiful smile. Thank You Suwanee Family Dentistry! #ashsaidit

Went in for tooth pain and possible extraction. I told them that I had a horrible gag reflex and did not want a bite wing x-ray. They not only did they do a bite wing but they continued multiple times while I gagged. Then Doc did a 3 minute check of tooth and said they could not do extraction and referred me to specialist. Here's the kicker: specialist asked for panaramic x-ray only because tooth is near nasal cavity. Total waste of $149. I will now have to pay 200+ for panoramic and consult. Lost future dollars. read more

Wonderful dentist office with good docs and hygienists. I won't let anyone but Jenny clean my teeth. She's the best. Drs Nathu and Soni are great. I highly recommend this practice. read more

I highly recommend don't use their service. I went there to get second opinion and I had my own x-rays but they charged me $99 for nothing and wasted my time. When I complained why you are charging $99 for just a second opinion consultation and another dentist just charged $45 for x-ray and consultation was free, they said it is what it is. Take it or leave and when you are in pain you take it. Also very poor and unfriendly staff. read more

Dr. Starnes restored my gums and my smile including fixing a chip in my front tooth. I was complimented on the way my teeth looked all the time. She went the extra mile to help me and all her patients I was told. As a result I wrote a few positive reviews in the past. When Dr. Starnes retired a different dentist there suggested I not keep replacing the chip but file it down instead. It looks horrible now and I could not be more disappointed. Looking for a new dental practice now to fix the situation. read more

Everyone was extremely nice and helpful. The dentist was very knowledgeable and explained everything. From the receptionist to the dentist, they were very thorough. From the time I entered the building I could tell they have great leadership. Attitudes start from the top and flows down to everyone. Everyone here had a genuinely pleasant attitude. By far my best dental experience! Highly recommend!! read more

Had a great experience. The staff is very knowledgeable and super friendly. Can tell the office is well run and efficient. I've never felt compelled to leave a review for a dental office, but I was really impressed with my experience here. read more

I went to Suwanee Dental to get a broken tooth extracted, ($200). I was told that I needed a bone implant after the extraction, ($600). The upsell here is terrible. I had pain and numbness for 2 weeks so I went back. Dr. Williams treated me as if I didn't know what I was talking about. He said there was no reason I should be feeling numbness and pain. He packed the hole and told me he would call at the end of the week to see how I was. Never heard from him or anyone else. There are plenty of great affordable Dentists out there. This practice has perfected the upsell and uses it on everyone. Do yourself a favor and find a practice where you are not funding the Annual employee cruise or mission trip. And no I'm not interested in reaching out to the office Manager as I see her attempting on every negative review. read more

My husband and I had been with this practice since it's old location 10 years ago. Cindy the billing specialist left and now their billing is horrible and we refuse to go back. We have been turned over to collections for PAID bills (more than once) and all the bills come without any explanation of benefits. This happened again last week (have not been in 6 months) for an $1800 bill we PAID. When my husband went to show them proof of payment, biller refused to speak with him even though she was behind the front desk. I don't know if this new biller doesn't know what she is doing or if there is questionable practices, either way it is a horrible shame the practice is being represented that way. It won't stay successful. read more

Appointments are on time and hygenist Debra is the best! She is very gentle with my sensitive gums. I've had major work done and not had any trouble. I recommend Dr. Herington and her staff to family, friends, and clients! Jennifer P read more

I've been going to this practice for over 10 years and recommend it to anyone. Dr. Herrington is knowledgeable and professional. I love Debra Callum as my hygienist. She is super sweet and very gentle. My teeth always look great after she is done with them. Appointment scheduling is simple and the front office always works out everything with my insurance provider. I've done my yearly exams, teeth whitening and InvisAlign braces with them. They are the best!! read more

Today was my first visit and the experience was great. The office staff was welcoming, courteous and professional. My dental hygienist was Danielle. She thoroughly explained everything she was doing which put me at ease. Dr. Jade was professional and personable. I would highly recommend this dentistry to family and friends! read more

I'm extremely nervous about the dentist in general after past experiences but after my first visit here I feel comfortable getting my teeth back up to par. Everyone from the Doctor to the huge fist to the front office was fantastic. Everyone made me feel great and everyone took time to answer my questions. Sometimes you'll see the doctor rush in and out and that was not the case at all. read more

Clean office Friendly and courteous staff Very reasonable wait time Dr. Nathu is my dentist. She is sincere, friendly, professional, gives her fullest attention, and takes time to answer my questions. I strongly recommend her for dental treatment read more

YOU'LL NEVER NEED ANOTHER DENTIST.... Hands down the best! I'm greeted with a smile when I walk in the door, my stellar hygienist (Debra, who knows I like the water in the Cavitron warm for my cleaning), down to the last person (who discusses insurance and payment) wishing me well, Dr. Herington has built an amazing team of professionals. Don't think you're going to sit and wait because this crack team is running behind....oh no...instead you will be putting your phone aside, unable to complete that email or setting that magazine down without getting into that article. Moving and leaving a dentist I liked wasn't easy. Finding Dr. Herington (then it was only her), seeing the care with which the practice has grown without diminishing the care to her patients is the reason I have been a patient since she started her practice read more

I have been a patient of Suwanee Family Dentistry now since back when they had combined about 10 women hygienists, 2 doctors and no men. Now they have, I would guess, about 18 highly trained professionals and no men. That works for me and what also works for me is they are the absolute best dental practice in the US! I am 58 years old and I have lived a number of places and had lots of dentists since childhood. Suwanee Family Dentistry cured my gum disease, fixed all my teeth in need of assistance and replaced the mercury fillings that were lodged in my head since the sixties spewing out toxicity like miniature Chernobyl's. People compliment me on my smile all the time time now and that never happened until I started coming here about nine years ago. They are always upbeat, conversational, compassionate and caring. I sometimes ask for extra little mouthwash bottles in hopes that whatever they are drinking to make them this way might rub off on me somehow. But in all seriousness, the practice is incredible! If you go somewhere else for your teeth, I guess there is comfort in knowing that you may actually be going to the second best dental practice in the US. But why take chances? Bob Cummings. Alpharetta Resident who works on Old PT Rd in Suwanee read more

This place is AWESOME. They genuinely care about your dental health and make you feel comfortable while you're in the office. From their walls you can see that they have been "Best in Gwinnett" several years consecutively which is an honor for them and more comforting for patients because you know you're getting quality work. A+ read more

THIS PRACTICE DOES NOT CARE ABOUT CUSTOMER SERVICE!!! The professionalism of the management staff at this office is absolutely HORRIBLE!!! I decided to try Invisalign and was led to believe for 2 months that the charges were covered by my insurance, after rec. bills in the mail, I would have to call the office multiple times, weekly for clarity on if I had a balance or not...no response...I got up to 3 trays and was told nothing was covered and I was out of pocket $5000...I wanted to discuss options with the Office / Billing Manager with no returned calls...I cancelled my service due to no communication and still paid them $2000 for only 3 trays of Invisalign which I knew I would have a patient portion to pay which was no problem but they simply refuse to properly communicate with paying customers...moving forward to my new Orthodontist who stated to save me another $1000 in lab fees, all I would have to do is have Suwanee Family Dentistry transfer my case electonically to them, which they REFUSE to do!!! It won't cost this office any money to transfer my case...worse decision ever to choose this practice...Please Beware! read more

Since moving to GA I hadn't made time to find a dentist for myself. So, I finally did some online searches, read reviews and picked Suwanee Family Dentistry based on positive reviews. They are hands down the best dentist office I have been to. They were organized from the start, thorough and professional. Everything went smoothly and everyone there was so pleasant. And the office itself is so clean, up to date technology and even gave me an oral cancer screening. Would highly recommend them. read more

I got a flyer in the mail and was looking for a new dentist so I set an appointment. They are so very efficient, friendly staff, top of the line equipment and very thorough! It was a great experience and I have found a new permanent dental office. Awesome! read more

If I could give them 50 stars I would! I've been going here for at least a decade (I think!?) and have always received the most amazing service. My cousin also went here for several years before she moved out of state, and 1 of my best friends has been going here for years too. Melissa usually does my cleanings & I. Just. Love. Her.!!! :-) But everyone there is professional, prompt and cordial. It's seriously like being among great girl friends when I go there. They know about my kids & prob as much of my business as my hair stylist....so that tells you how comfortable I've become there!! You can't ask for more really. Except maybe for my insurance to cover more! I also think their pricing for teeth whitening gel is super affordable. They have really early hours for anyone not able to miss work too. Oh and the docs are UGA alumni like me so of course I will support that! read more

I discovered Suwanee Family Dentistry just by Google searching for dentists in the area when I had an urgent dental problem. The receptionist was so nice. She seemed concerned for my personal comfort and booked me an appointment the very next day. Considering how popular they are I was very surprised to be seen so soon! The next time I needed an appointment, I had to leave a message with the scheduling service, but I received a txt the next day asking me about about the appointment. The receptionist continued to txt me until we found the perfect appointment time. Seeing that I couldn't physically talk on the phone while I was working, I loved the fact that I could make an appointment so easily. All of this and the office itself very clean, calm, and professional!! Nothing short of 5 stars! read more

The hygienist was really nice but she didn't perform the best. I had a deep cleaning and she didn't do a good job with the cleaning. My condition was still the same as if I never had the deep cleaning. The next time I came back in to see the dentist for a different service, I saw the hygienist and she had this fake guilty look on her face b/c she knew she didn't do her best work on my cleaning. Now about the dentist, she seem nice but every time I saw her she was always rushing me. She never ask me if I had any questions after she rush to explain the normal procedures. I had to stop her from rushing out of the room just to ask her some questions I needed to ask. As a patient, we should be taken seriously. She also rushed when working on my crown and filling. After a few days from getting my crown, I kept having pain. I called the office and the dentist didn't have a sense of care about it. She told the front desk that she's not available to at the moment and that I can come in on a different day that she will be in. I was in pain, this should be an emergency! When I was finally able to see the dentist, she act as if my pain was nothing. She took a look at my tooth and quickly said "oh, it's just b/c of your bite that caused the pain". She buffed my top tooth a little and said I'll be fine. I said I still have pain and needed some medication to help b/c I was unable to sleep at night and affected my performance at work. She prescribed me a pain medication. As I got to my car and looked at the prescription, the PATIENT NAME was someone else's name NOT mine. Was this intentionally or she rushed to do everything? I walked back into the office and told the front desk lady about this, the dentist came up and printed out the correct prescription with the correct name... mine. Overall, this dentistry is a terrible place. I did not have a great experience. These people are fake and don't care about their patients. They only care about the money. There's no passion. Always rushing to get as many patients in and out so they can hurry up and go on with their day. read more

I've had nothing but positive experiences here! Thee staff is very friendly and has always done an excellent job with my services. I've had several things done here including a new crown, teeth whitening, and cavity fillings. I'd highly recommend it! read more

My husband and I have been going here for almost 10 years. We're even coming after moving 60 miles away! Before coming to Suwanee Family I had some painful experiences and was just about ready to quit going to a dentist. But I gave Suwanee Family a try. Their gentle hygienists have never hurt me. The are ahead of technology too so they have the latest equipment. The office is spotless and the staff is sweet. You won't be disappointed. read more

Recently moved to GA and I'm so glad I found Suwanee Family Dentistry! From beginning to end, they were very thorough and informative of procedures, cost, and the facility. It was a great experience and one that I don't believe I've ever received in my previous experiences elsewhere. I went for a regular cleaning and a second opinion on some dental work, they were helpful and honest. Highly recommend. read more

Amazing customer service. Laura was a pleasure to work with to start and Dr. Nathu was helpful with my needs and the whole team ensured that I was able to leave satisfied and with clean healthy teeth. Great job team! read more

I love Suwanee Family Dentistry. Dr. Lyles is so sweet and I always feel like I'm in good hands. Laura is the best hygienist ever.

I've been going here for two years now, and I am so glad I found this dentist office! Everyone is so friendly & helpful! I definitely recommend this dentist office! read more

Discovered them in an emergency during the summer. They took me in, patched me up and I was able to enjoy my vacation without incident. Returned and completed the dental procedure. Scheduled my cleaning for 6 months later. They are so thorough. Really appreciate the time they take in making sure everything is good regarding oral / dental health. read more

My family has been patients there for few years now and do not get me wrong I LOVE all the Dentists and everyone that works on me. I have an issue with the billing department. I recently discovered that I had been overcharged on my last 3 visits. It was not brought to my attention until my FSA company started denying the claims because they did not match up. I brought it to their attention on Dec 11th and at the time they said they needed to wait to get my most recent EOB back. That was fine and I understood. So, my EOB came back, and they overcharged me again for about $100. Since then, I have been calling and emailing trying to get someone to respond and have they will not call ma back. I have called every day this week trying to get the office manager to call me back and still no luck. It is Jan 14th and at this point I am willing to let them keep the $212 they owe me and take my family of 5 somewhere else. This is worst customer service I have ever received!!!!!!!!! read more

Very great staff and a comfortable, efficient and clean environment. I am a newer patient but so far my wife and myself have been very impressed! read more

They are wonderful! Started going to them after having a bad experience at my previous dentist. Very accommodating and helpful! Timely in taking you back at your appointment time as well! read more

DO NOT USE THIS PRACTICE FOR YOUR FAMILY! I, and my family have had several thousand dollars worth of work repairing the damage caused by this shoddy dental practice!! Poorly fitted caps, missed cavities, nine different fillings replaced one year after being put in(multiple children), double billed insurance, even broke my child's retainer three times (as shown on their own before and after pics they gave me) and refusal to acknowledge anything went wrong. We could not leave this place fast enough! Suwanee Family Dentistry is so bad, our current dentist asked us if we had gone to a dentist outside the U.S. for the caps, fillings, etc!!! Thank goodness we found a legitimate practice to correct the damage! USE AT YOUR OWN RISK!!! read more

My family is new to Georgia, my kids and husband have been seeing them for a year or so, my family has insurance under my husband and we never have balance overdue. Well, that what's considered to be good customer, right? Finally I got a chance to make my first visit to dental office, I filled out the new patients forms including a form to accept my financial responsibility for the services I received, well, that is fair and I have no objection. After turning in all the new patient forms I was called upon by the receptionist telling me I have to provide my social security number. Firstly, I never gave out my SS# to any doctor's office, secondly this dental office has been operating without either my husband or my SS# for the past family's visits and it has been fine, all in a sudden that becomes a problem? I insisted I will not give out my SS# and they said I can sign a form to waive that requirement but I have to pay the service out of pocket at my visits, they will not file insurance. Here is what doesn't make sense : does that mean if my other family members (their old patients and under the same insurance) visit them next time they have to pay in full as well, but all along this dental office has had no problems filing insurance ? I can understand that apply to new patients, in doing so they may better protect their financial interests. But that is not my case, my family has been seeing them, they have our records, we pay our bills!!! I was appalled the way I was treated, the front office has not demonstrated any flexibility and good judgement but adhere to the "1-size-fit-all" policy that will only drive their good customers away! read more

This is the best dentistry out there !! I have been going here for over 10 years now . It's always clean and lots of positive energy inside the office . The staff is super friendly!! Melissa is the best hygienist ever ! Tiffany is the only dentist assistant that I want in my room she makes me feel very comfortable and at easy every time .The office manager Cindy takes care of all of your needs from top to bottom . She provides great customer service for the entire office. I've had several things done including teeth whitening,crown, cavity fillings and cleaning. I moved away from the area an still drive over 70 miles to get there . Dr. Heil and her staff have made me feel comfortable each and every time I visit !! It's always an great experience !! Highly recommended!! Please go try this office out !! read more

A friend recommended this dentist and I'm glad I took his advice. Each visit I am impressed with how comfortable the staff makes me feel. They are all very professional and knowledgeable about any dental concerns I bring to their attention. Today I was in for my 6 month check-up and to get a new night guard. The dentist and her team left me feeling very satisfied. I am happy to recommend Suwanee Family Dentistry to other people! read more

Family Dentist??? GTFOH!! Here is where my family does their dental. I came to do a root canal which I received great service as usual. Total to be paid was $1600 which $600 came out of my pocket. I needed to do a cleaning so they requested me to come back in two days. I came back then was called to go to the back and seated. Seemed like the usual visit to me. My brother was in the waiting room doing his thing. While I am being checked on to see how and what they was going to clean, my brother called to say he is going for our nephew. I told him that the ride needed gas so take my card. I gave the assistant my card to give to my brother and she did. Moments later here comes the accountant asking me for payment. I said you just gave my brother my card so when he comes back I can make my payment. She said I can not get any service done before payment. I said he is coming back to get me, so I will make my payment then. She said she can't. Now I am a little furious but didn't want to lose my cool, I said can I speak to the manager? She said okay then came back and said that the office manager at the time said I had to pay first. I said well can I speak to her? She said she just left for the day. Still holding my cool, I asked are you sure you can't do it now and I pay when my brother gets back? She said according to the office procedure, patients have to pay first. She asked if I could have called my brother for the card number. I said for $300 this is how you going treat me? $300??? Even though I didn't want to do it, I did and gave her my phone. She came back and told the assistant I was clear to go. I really wanted to get upset and carry on but because I did not have my vehicle outside. It wouldn't have looked good making noise and then going outside to stand up. When I was leaving I asked the accountant for the office procedure and she said that she did not have one at the moment. If this was family, they would have let me pay when my brother got back. Three weeks later and my lip are still numb. REALLY?!?! read more