Extremely Disappointed with Southwest Exterminating I would strongly caution anyone considering Southwest Exterminating based on our experience. In December 2025, we hired Southwest Exterminating to perform a full assessment of our home and seal any potential entry points for pests and rodents. Prior to their work, we had never had a bat inside our house or attic. The only activity we occasionally noticed was bats outside near our driveway around dusk, close to the siding of our home. As part of their service, Southwest installed a one-way exclusion cone that would allow any bats to exit but prevent them from re-entering. About 7 to 10 days later, a technician returned and removed the cone, indicating the exclusion process was complete. Just one day after the cone was removed, we discovered a bat flying around our living room. We assumed it was an isolated incident, removed it from the house, and moved on. Three days later, however, the situation became much more serious. We found a live bat crawling in the bathtub of our six-month-old son's bathroom, which is directly connected to his bedroom. We safely trapped it in a bucket. Approximately 15 minutes later, we found another live bat crawling across the floor of our two-year-old daughter's bedroom just as she was preparing for bed. We immediately contacted Southwest Exterminating. Their technician came to our home and took possession of both bats. At no point did anyone from the company advise us that the bats should be preserved and tested for rabies given their proximity to our young children and the fact that they had been inside our living spaces. To make matters worse, one of the captured bats reportedly fell off the technician's truck before it could be tested. Because only one bat remained available for testing, and due to the potential exposure risk to our family, we all had to undergo rabies vaccinations as a precaution. Anyone who has experienced this process understands the physical, emotional, and financial burden that comes with it. What is most disappointing is that Southwest Exterminating took absolutely no responsibility for what occurred. We hired them specifically to prevent bats from entering our home, yet immediately following their work, we experienced multiple bats inside areas occupied by our infant and toddler. The company's handling of the situation, including the failure to advise us about rabies testing and the mishandling of one of the bats, only made an already stressful situation worse. This was one of the most frustrating and upsetting experiences our family has ever faced as homeowners. Based on both the outcome and the company's response, I would never use Southwest Exterminating again, nor would I recommend them to anyone. Rating: 0 out of 5 stars read more

I called today to start a new service at a rental property. The boy, he sounded like a dull child, that answered was so clueless about the service and couldn't give me a price range much less a clear and concise description of their business. I used Southwest Exterminators years ago and they WERE great. Their incompetence shines brightly!!! read more

I cannot express enough how happy I am with my service from Southwest Exterminating. The man who comes to our house every time, Michael, is the absolute best! I look forward to seeing him every time because his customer service literally cannot be beat. I have a friend across town that I just talked to the other day, and she said she uses the same company. She told me this man named Michael comes and they just love him! I thought it was very telling of his customer service that people all over town know him by name! read more

This is the best pest control I've ever had. They have kept my home "pest free" for 8+ years. Michael is the absolute best! Personable and professional. I wouldn't change for anything. read more

SWE attempted to do a exclusion on my home (while I was not there) but did not close everything up on the outside of my home as I was quoted/promised. SWE charged my card before they even asked me if I was satisficed with their work. I called the next day to disclose this information, and wanted the owner to contact me, but of course he was "out of town". I also wanted his email, but was also denied that. I wanted him and still want him to see the attempt of an exclusion on my home, and pay for only what was actually done. Bee hives were left out and weep holes not covered , many holes still left unsealed, sloppy caulk has dripped down the side of my house on the brick and siding. When the sales person promised that "I would not even know that they were there" as in I would not be able to tell or notice that his workers touched my home. The $900 price included a warranty, but after the work I saw I did not want them touching it again to risk more damage. Also being charged $150 ahead, because they were supposed to spray my attic which never happened. Also when got paper work back from bank after disputing I see that they FORGED someone's name on the service invoice !!!! which I lost, but because they said some service was rendered. SWE also claimed to the bank that they sprayed my home for free which the service worker may of lied and told them that, but no my husband paid him CASH!! My husband did not hire them nor know what exactly was supposed to be done as I did so he thought that was how the business operated for payment. All in all the job that was done my 6 year old could have done better with her eyes closed and the stuff they used I could of bought a can for 20 bucks and been done! If anyone has any questions about this email me rlworthington84@gmail.com I can go into more detail about this because this is the short version ! read more

Best price anywhere for a gallon of Sector, used in mosquito misting systems.

If you absolutely positively have to have someone that you can count on to take care of your exterminating needs, DO NOT CALL THESE PEOPLE! I usually don't let emotions get involved in my decision-making nor do I let them become involved when I leave opinions of businesses. This company has managed to aggravate me to no end. We are one week away from the closing date on our new home. Earlier this week(July 17-21) we called Southwest Exterminating. We we're given a quote for a termite inspection set up an appointment for 5pm Tuesday afternoon. I work variable hours, but managed to take off for this appt. time. The day of the scheduled termite inspection , we received a call stating that it was too late in the day for their tech to make that appointment. No problem. The next appointment was set up between 12 and 2 on Thursday. This is a little inconvenient due to my work schedule. But it had to be done. I took off a half day's work so that I can be in place for the inspection. Only to have Southwest Exterminating call and state that they could make this day as well. So again will reschedule for Friday afternoon between 2 and 4. It's Friday morning. 7 days away from closing on our home..... And we received a phone call from you know who... Southwest Exterminating. The representative stated that they had to cancel the appointment yet again. But this time we were giving the excuse that our address was too far away from their headquarters. That we were too far away for them to service. Let me point out that at the beginning of Fiasco, we gave our address. It was entered in accordingly and we were given an appointment. Too much stress and strain just to try to pay someone to do a job. In the end this situation has cost me nearly two days pay. Southwest exterminating, I hope people take time and read my review of you. I hope they take time and weigh the options available to them. I hope that they put the value of their income and family ahead of choosing a company like yours. read more

This is one of the kind company, which you can count on. They did a few jobs for me already. One of those stand out in my mind as they work in my attic for half a day to remove bee sells. In our weather, in attic in special protective suite for about 3.5- 4 hours. Could you imagine that, and for about 150.00 less then another two contractors quote. I am sure I will call them back if something comes up in that regards. Mark 713-777-4747 read more

We have used this company for over a year and the service is always exceptional. We are signed up for their quarterly services and will come back out free of charge within those quarterly visits. I would highly recommend them. read more

I have used Southwest for mosquito control and they were effective and on time. Their prices are reasonable, as I compared quotes from other pest control companies. All in all, good customer service, from a family owned business, headquartered in Houston, made all the difference. read more

We used this company for the mosquitos we were having a big problem with and they did a great job. They came out right away and treated for the mosquitos and we now are able to enjoy being outside. read more

We used this company for our rodent issues. First it was great to actually talk to a live person instead of a automated system. Then the tech that showed up was very helpful and thorough with his work. I would recommend this company again. read more

Rip off if you're hoping for dead rodent removal. A friend of ours told us this co.had successfully located and removed a dead rodent from their neighbors house, so we were hopeful we would have the same results. I was told a technician would be out on Monday to investigate and the charge would be $125. 345 PM on Monday, a technician finally came, spent 5 minutes "walking the floor" of the attic, determined the odor was stronger downstairs (translation: attic too hot for technician) and proceeded to spray a deodorizer directly on my air filter without asking, despite the fact the odor is contained to one room, not circulating through the house. The charge for approximately 10 minutes of work? Still $125, even after I called the co. to complain. Oh yes, and I had to buy a new filter so my asthmatic son wouldn't have a reaction to the spray. This was a rip off and I did not get the service I expected. read more

While the technicians are friendly, the person who answers the phone at their office is not. That's enough for me to seek services elsewhere. read more