Customer service We stay at courtyard a few times a month…read moreand thought it a good place and definitely thought they appreciated our stay.... Not the case on our stay this past Wednesday evening. We stayed and arrived in early evening for a next day dr appt my husband had. We asked for an hour late check out and we were given 30 min late check out! We were quite disappointed and have decided Not to go back tub to that place! Customer service is most important!

We thoroughly enjoyed our stay at the grass Valley Courtyard suites. It had the quaint charm we…read morewere looking for in grass Valley and would definitely stay here again. I really enjoyed the location, you could walk to the old town area in just a few minutes. I also really enjoyed the complementary breakfast which included omelettes made in a waffle maker, I had never seen this, and it was fantastic! All the staff was super friendly and very helpful. In every way, I even got to meet there cat mascot who hangs out in the lobby, seemingly 24 hours a day. I'll definitely be staying here again on my next visit to Grass Valley.

This was our third time staying at this hotel and each time we enjoy the service, complimentary…read moreitems and the cleanliness of the hotel. We are always greeted with a smile, offered a water and reminded of all wonderful things they offer. My husband and I love that we can walk to downtown, which has tons of restaurants, shops, and sights. We planned our anniversary trip around staying here visiting downtown and driving to nearby towns. We will continue to stay here when in the area.

Outstanding Experience. This hotel is clean, comfortable and in a great location. The bed was…read moresuper comfy and the rooms are generously sized. The complimentary breakfast is better than most. My husband loved the Happy Hour in the evening from 5p-7p. All staff were friendly and welcoming. Grounds are well maintained. Parking is FREE. Decor super cute. Highly recommend

Had we known about the hotel ahead of time, it would've been a better stay…read more The hotel is not a bad place, at all. It's full of history and class. It's clean and central to many locations in town. The chief complaints I have are these: 1. The walls of the hotel are paper-thin. You can hear *everything* going on outside your door and the rooms next to yours. 2. There are no TVs in any of the rooms. For #1, nothing to be done about it but go in forewarned. For #2, not knowing that was totally our fault. The TV situation is listed on their website. But TVs are such a standard item, who thinks to look for that note..? :P Now. The best part of our hotel stay was Ulina. She was the front desk rep when we got there. She was extremely friendly and very helpful in getting us settled in. She went above and beyond her duties to make sure our 2 night stay (that turned into a 1 night stay due to job issue) was stress free and comfortable. If you stay here in the future, ask for Unlina, you will not be disappointed. :)

The ambiance was wonderful, definitely recommend going during the holidays. You can't beat the…read moreromantic lighting, striking decor, and Christmas vibes! The main dining room only has three or four tables, so I recommend calling ahead for a reservation. The shareable plates and desserts were delightful, but there were some issues with the mains: Brussel sprouts had an incredible glaze, a perfectly balanced dish. Salmon bowl was okay... kimchi and seaweed salad were excellent but the salmon tasted like the pre-marinated cuts from any chain grocery store. Large plate, I could only eat about half. The steak was cooked to a perfect medium rare! The portion, however, was very small. Chicken pot pie was frightful, I wish I would've taken a photo of it. Presentation was... deconstructed to say the least. It looked like a slop of filling plopped on a plate with ~half of a biscuit in the middle of the mess. A dissatisfying disappointment, especially for a $40 dish. The desserts were wonderful! Rating four stars instead of five due to the menu being an overpriced for the overall quality of the main courses. You're definitely paying to eat at a beautiful historic hotel, not for the quality of the food.

I really wanted a quaint place to stay for my birthday and I'm really glad we chose The Pines Inn…read moreand Cottages. Upon first arrival we saw the place had festive Halloween decorations, which I love. Tony immediately came out and greeted us, then directed us to where to park. He then gave us a quick tour of our room, then gave us a tour of the rest of the outside areas. I love how personal Tony was and his genuine enthusiasm in showing his establishment. After we had settled in, we were able to inspect the cottage and it was ideal for two people. Everything was exceptionally clean. The kitchen had utensils, dinnerware, and cookware. The bathroom was also in good condition. The only inconvenience encountered was from my husband (as he is a tall individual) that the toilet area was slightly cramped. We were told that our rooms bed was just upgraded to a king size. Let me tell you, that bed was big and ridiculously comfortable. We both slept so good, we couldn't stop talking about how comfortable it was. As we left for dinner the ambiance of the place was truly enchanting. The beautiful lights created a magical environment, and the canopy with the projector added to the inviting atmosphere. He had kindly opened some wine for us, and we helped ourselves to it upon our return. Tony asked us before he left, what we would like for breakfast. I opted for toasted bagel w/ cream cheese & honey yogurt. My husband asked for avocado toast with fresh fruit. The next morning, he delivered our breakfast to our room. To say we were shocked at how good and fresh everything was, would be an understatement. We certainly plan to visit again in the future. Thank you, Tony, for your wonderful hospitality.

Nice stay. Older motel type property (not sure why it is called an inn). The rooms are in great…read moreshape and nicely decorated. Happy vibes here with an outdoor garden area and lots of seating even lounge chairs. In front of each room is also a table and two chairs for dining al fresco. Pretty spot though you hear the traffic going by when outside. Inside the room it is faint. I liked that my room was one level (nobody upstairs). However, I had a neighbor in the next room who got up at 5am and was heavy footed and had a dog. The noise they made traveled into my room. They woke me up and kept me awake way before I planned to get up. Noise level depends on who ends up next to you. Luckily they were not there for my entire stay. The room was just right and I like the way it looked and the covenience of a kitchen with a full size fridge and stove top and microwave. I bring my own pans. I am glad because I didn't like the pans in the room. I appreciated that the fridge didn't make hardly any noise. Less than mini fridges in most hotels!! Bed was comfortable and management was reachable via text message and provided information via texts that was helpful. Beautiful trees on property and I liked that behind my room was left unmowed-good for nature and made it private. I also loved that the windows opened (four windows in the room (on both sides). I'd definitely stay at The Pines Inn again.

Perfect location!! Very close to downtown Grass Valley. Clean, well stocked kitchen with microwave,…read morefridge everything we needed. Luke the manager was friendly and gave us tips about the area. He showed us other units for our next visit. We come to this area every few months and plan on staying here from now on.

First, the good... It's a cute little place. There are some chairs and tables outside under a…read moreredwood tree and it's located close to Nevada County Fairgrounds. The staff were reasonably friendly and helpful. The room and bed appeared to be clean. The not so good... The fan didn't work properly, the air conditioning was very noisy, and the bed was very soft. Also, when I woke in the morning, I found a cockroach sitting on my coffee cup then I found one on the floor and one on the toilet seat. After that, I was very paranoid about the cockroaches and left soon thereafter.

We recently rented two rooms at the Broad St Inn . The couple that own and manage the Inn gave us…read moreperfect rooms that fit our group . - I was impressed how well maintained the property was and the level of cleanliness. This is a 100 plus year old property and is beyond charming . Further , Mrs. innkeeper was as nice as they come . She made sure that we had what we needed and was very conscientious! ( One note : the stairs to the second floor are steep and if you have mobility issues you will want to stay downstairs.) Five Stars . John

Our stay at Broad Street Inn was absolutely wonderful! Very good communication beforehand. We felt…read moreso happy and excited as soon as we checked in. The owners are so warm and helpful, they spent so much time giving us advice about activities in Nevada City. The room was clean and comfortable. Everything about his hotel is charming! Excellent location also. I will most definitely be returning. Oh, and the biscotti is delicious!

We had a surprise retirement party to attend, youngest son's for 25 years of service, held at Beach…read moreHut Deli, and had driven down from our home in Cold Springs, Nevada. We arrived before check in time and Andrea greeted us with a smile and offered to check us in early. I told her I have sleeping issues and could we be placed in a quiet area with a room. She said she knew the building with rooms 163-170. When we got to the room it was nice and warm, (a problem that we had at The Pines, a small space heater only because the wall unit wasn't working and no maintenance on the property.) We're old and there's good lighting for night time on the exterior. I left the party at 9 PM and stopped by the office for an extra blanket. The two women working were friendly and helpful. The bathroom had a new shower, glass doors and a rain shower head. I always bring my grey slippers for travel. The carpet was very clean and I was so pleased because I'm not used to that. I told my hubby, this is where we are staying in the future when we drive down to see the family.

I really wanted to like this hotel because the rooms were very large and offered a lot of…read moreamenities, but unfortunately the cleanliness and upkeep were unacceptable. The moment I walked in, I was hit with an overwhelming chemical smell--something like bleach, degreaser, or another strong cleaner. It was so overpowering that it made the room uncomfortable right away. The bathroom was the biggest disappointment. The bathtub drain was dirty, there were skid marks on the toilet seat, and there was hair left in the sink. None of those issues should ever be present in a room that's supposed to be cleaned before a guest arrives. The bedroom wasn't any better. The comforter had a noticeable blue stain and a rip in it. It was obvious the damage was visible before the bed was made, yet it was put on anyway. To make matters worse, there were actual boogers on the ceiling and another one on the bed frame. I have pictures documenting all of these issues. The hotel itself is clearly older, and while I understand older properties require more maintenance, many of these issues could have been addressed with basic housekeeping and attention to detail. There were also paint chips missing from the walls and several other small maintenance issues that would have been simple to repair. None of these are major renovations--they're basic touch-ups that would make a significant difference in the appearance and quality of the room. My reservation was originally for two nights, but the room was in such poor condition that I couldn't bring myself to stay a second night. I checked out after just one night because I simply wasn't comfortable spending another evening there. Considering the condition of the room and the price I paid, I do not feel I received the quality of accommodations I was promised. I would appreciate appropriate compensation for this experience. A room at this price point should be clean, well-maintained, and ready for guests upon arrival. Unfortunately, that was not the case. Overall, this was a very disappointing and disgusting experience, and I will not be staying here again. The size of the rooms and available amenities simply do not make up for the lack of cleanliness and care. I sincerely hope management takes these concerns seriously so future guests don't have the same experience.

I booked here based on all the raving reviews. I don't understand how this got such high reviews. I…read moreguess by 'rustic' they mean 'dated'. It does remind you of olden days because it looks like it hasnt been updated since the 70s. Tiny rooms, bedspread looks dirty, and food from the previous renter was still in the fridge. They promote a pool but was told it was closed until it can be inspected and no date was given. I unfortucnately pre-paid based on the positive reviews and now am stuck here for 3 days. I cant imagine where other reviewers stayed previously that they gave this place 5 stars.

I've been coming here for years. The owners are wonderful and the rooms are especially clean. It's…read morenot far from downtown and the Yuba River. If you're looking for a great place to stay, come here!!!

Fantastic breakfast at the hotel this morning. I ordered the ribeye scramble- tasty pieces of…read moreribeye steak covered with a delicious chimichurri sauce on top of scrambled eggs and arugula with some lovely roasted potatoes on the side . The dish is fabulous bursting with flavor..... an absolute home run. My wife had a half order of biscuits and gravy with 1 egg and was raving about it. The cheddar and chives biscuit was the bomb , excellent sausage gravy on top...... can you say comfort food. My wife has a small appetite so the 1/2 order was more than enough and at 9$ quite a bargain!! You can feel the history of this hotel that dates back to 1856, the bar area is awesome with beautiful woodwork. The historic brick building just draws you in , like "I need to go in there"....... I had seen the dinner menu the night before and it was a little pricy so we decided to try breakfast first and now I can't wait to go back for dinner, if they are putting that much love into breakfast , I'm sure dinner at the National Exchange Hotel will not disappoint !! See you soon, Cheers!!

Our favorite hotel. A true gem. We've stayed here many times and each room is beautiful, romantic…read moreand relaxing. All the staff are amazing and our favorite restaurant is just downstairs. Lola.

We booked this directly after reading through a Grass Valley travel website. I was a little leary…read morebecause a few reviews weren't great, but I called anyway because the price was right & they had availability. Barbara answered the phone and she was so pleasant and helpful, I knew it wasn't a mistake. Peter greeted us upon our arrival. He was just too sweet! Walked us around, gave us our key, etc. He told us about the various areas of interest and we had a great conversation about where they moved from. I was sorry to not meet Barbara, she was visiting family. The house is darling, lots of antiques and nick-nacks, cabinets full of crystal and old teacups & China, lots of family pictures. It was like walking through my great-grandmother's house. We stayed in the Brunswick room, overlooking the backyard. Quiet & peaceful, like we stepped back in time when things were simple. I was pleased that there was no TV (they do have WiFi, don't panic). Overall, it was a great stay and I hope to visit again.

Had a lovely time at Elam Biggs B and B in Grass Valley. Just stumbled across this B and B on…read moreGoogle. Our room was first rate and decorated to perfection. The breakfast was top notch and did I mention the cookies? Barbara has been making these blue ribbon (the blue ribbon is next to the cookie jar) sugar cookies for over 20 years. I knew they were good just by looking at the cookie jar. We even bought 3 dozen to take home. At $.50 per cookie it would have been a deal at twice the price. Check out Elam Biggs. Have a cookie on me.