Could have been better is right to service my 1972 Omega Seamaster Cosmic 2000 I received back then as a HS graduation gift, (thanks Dad). I don't blame US factory service but factory service in Switzerland where it had to be sent four times over an 18 month period to have it repaired correctly. First time they replaced a lot of parts for the $700 or so it cost me which seemed reasonable. But then the crown came off. When that was repaired the automatic watch simply would not keep the watch running for more than 36 hours. Took two more return visits to have it functioning almost as new which at this point is good enough. Between the third and fourth visit the US reps were reticent to even respond to my e'mails but a call to HQ at least got them communicating again. Would I do it again? I suppose so, but if you do, prepare for a long ride and quite a bit of frustration. My brother had a better experience with them with his Omega than I did so there is that. Also, the total cost never changed; all the additional trips were handled under warranty so the 2 year warranty actually works. read more

Swatch Group - Watch Repair Near Me - Culver City, California

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Currently have my speedmaster sapphire sandwich with the company and has been a pleasant experience so far. The service times takes awhile but they are adding in a few other things to get my watch to a pristine working state. I'm excited about getting it back sometime in October. I'm just getting my bezel replaced and it will take about 2-3 months to get it back. I'll update once I get my watch back read more

Swatch Group - Damage to my watch - Watch Repair Near Me - Culver City, California

If you ask AI what Swatch USA's reputation is, you get: Common Complaints: - Watches malfunctioning shortly after purchase - Straps that require frequent replacement - Difficulty with warranty and repairs - Frustration with customer service, especially for online orders and returns - Some reviews cite rude or unhelpful behavior from staff, and long response times. - The Better Business Bureau lists 48 complaints in three years, with unresolved cases mostly related to sluggish repair services and disputed return policies. If you google "Swatch US Reddit" the first result is "Why Is Swatch US Complete Trash?" This was my experience too. I ordered two watches, which arrived without shrink wrap and in subpar packaging. This was surprising until you realize how they approach returns. I tried them on in my house, wasn't satisfied, and returned them within the 14 day return period. A week later the box arrived back on my doorstep. There were no details, just a template rejection letter (see image). I was confused. I called in and they said both watches were damaged. This was strange, since both were like new, and I've never had this kind of issue before. For example, I don't buy AppleCare, since I've never scratched an iPhone. Ask yourself - what are the odds that I bought two watches, damaged both of them, then returned them? When's the last time that happened to you? That's why I get scam energy from these people. Got that gut feeling when I talked to them as well. They'll respond with their polite corporate language here, but I still wonder, as one Redditor put it, "why is Swatch US complete trash"? I'm reporting it to the Better Business Bureau, and wanted to warn you here so you don't lose a few hundred bucks to these hucksters like I did. I thought it would be fun to have an analog watch, but I'll be sticking to Apple from now on. read more

Swatch Group - Watch Repair Near Me - Culver City, California

After sending my Omega watches to Swatch for service and repairs, over 20 years, I feel disappointed by them. I sent my late wife's watch for a battery change. The watch was last serviced in 2023, by them. All that was noted at the time was a "chipped crystal". I didn't repair it then. It was sent back and put in a safe for three years. The battery died again, so I sent it in the same wrapping they had sent it back to me. When I received the estimate, they wanted $800 for a list of repairs, I didn't get the first time. I called and explained that the watch had been in a safe and no one wore it. They challenged my statement by saying that they couldn't confirm that and there was no reverse course. I guess being loyal for 20 years and spending thousands on services, means nothing to them. Oh well. read more

1 star because zero wasn't an option Received a Certina GMT watch as a gift and the GMT movement was nonfunctional out of the box. Swatch Group repair has had my watch for 6 months after an initial estimate of 1 month. Every month I get an email readjusting the repair time estimate and pushing it further out. The company is unresponsive to request of better communication and the vibe from customer service: WE DONT CARE. Essentially as a customer once thet have your watch you have no options or considerations. I have sent other fine watches back for service and have never experienced this kind of disregard. Would never buy another watch from Swatch group and should have put the Tudor on my wish list. Don't buy a Swatch group watch. read more

I had my TISSOT serviced at the Culver City location because the crown broke. From the moment I brought it in, everything went smoothly. Good communication via email and text. Detailed Explanation of the issue. I got it back within 1 month. They will send your watch via UPS for a $25 fee. They do have structured parking with a charge and they do not validate. read more

I've been here twice to have a Tissot battery changed. It's always been fast and friendly service for me! Try to park in the 600 building parking garage. read more

I am giving my experience a five-star today. I stopped by Swatch Group in Culver City to remove additional links on my Tissot watch. I was immediately greeted by a very nice lady who took my watch to the back and had the links removed in less than 10 minutes, free of charge. I was even gifted a Tissot box and travel pouch. Knowing that the repair center is behind my workplace, I will physically stop by for all my Swatch branded watch needs. read more

Swatch Group - Waiting area is clean. - Watch Repair Near Me - Culver City, California

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Absolutely horrible. Nightmarish. Cannot get my Omega watch back for 5 months from the Miami Service Center. The agents keep lying, never follow up and are absolutely useless. Never ever send your watch here. You pay premium money for these brands but the customer service is worse than 7/11. read more

I called and inquired about a full service for my Omega Seamaster on 02/08/21. I was delivered a box to ship my watch back to the service center on 02/16/21. The box included a foam insert to protect my watch during shipping and a sheet to fill out any additional information/specifics on the work to be completed. A prepaid shipping label was also provided. The service center received my watch on 02/17/21. I was given a quote and proceeded with the service on 02/19/21. The service was completed on 02/26/21. The watch was delivered back to me on 03/01/21. It came back to me in an Omega case, with all the parts that had been replaced, and my invoice. All shipping was completed via FedEx. You will be provided an account and password to their service website. You will be able to track the status of your service every step of the way. When choosing the official service center of any brand, prices are always expected to be higher. Through my experience, it was worth every penny. The turn around time was a lot shorter than I had originally prepared myself for. My watch looks brand new and I am very happy with the work completed. The two year warranty that comes with the service is an additional plus. I would not hesitate to bring another watch back to this service center. read more

Omega serviced my seamaster planet ocean 20 months ago. They destroyed the reliability of the watch. Mind you, it was returned 4 times to the service center as watch stopped keeping time, crown and stem fell out. Would only run for 12 hours and quit. Prior to the intervention it worked fine. Just needed its first service. It's incomprehensible how a factory service center can mess-up as bad as they did. Calling customer service is a waste of time as you're left on hold for hours. Calling other numbers at Omega get you more hold time and the answer we can't help you. Not my department. Website contact form goes into the ignore queue. Omega boutique that handled to service is useless as well. Is Omega still in business? Or are they about to go out of business? Just where is my $5,000 watch? Is it vacationing in Biel. This company is a joke? read more

I will never send any of my watches to the swatch group right now they're have my $500 watch and I can't get back because they don't answer the freaking phone. I tried and paid but they lost the CVV number and I have tried several time to reach them but they never pick up the line only the stupid music they keep playing, I think they went out of business so I have to file a complaint in the state of Florida with the attorney generals office. read more

Sent my Hamilton watch in for a replacement crystal, the watch was working perfectly when I sent it in, it was brand new and the crystal shattered into two large fragments, with no shards. The service center tried to tell me that I needed a full overhaul, including a brand new movement because shards of crystal had gotten into the movement and the hands were not moving. This was going to cost me more than the watch cost me new. I requested that they send it back to me without service. When I received the watch back, as before I sent it out, it is keeping time just perfectly. All it needed was a new crystal. I have read horror stories about the swatch group repair centers trying to pull this scam, I just wish I would have read them before sending my watch in and wasting all of this time. read more

I bought a vintage Omega from an unknown source because I love simple, unpretentious watches. I was risking a good amount of money feeling that I found something that I truly liked but unsure of authenticity and state of disrepair. This business checked my watch, found serial numbers and authenticated (unofficially) my purchase as real and not a fake. Albeit in sad shape overall. I was told that service on this particular watch, due to its date of manufacture, would have to be done in Switzerland by a master horological professional. I am looking forward to having the service repair done by this business with 100 percent confidence that my watch is in the best hands possible- pun intended! I recommend this company to those that have brands under the Swatch parent group as they really are quality and customer service driven. A rarity in these Gordon Gecko "greed is good" times. read more

While most people would send their watch into a company service platform it's nice to know that this location is available for "walk-in" clients. Well staffed by highly skilled horologists with excellent brand specific training this facility is fully capable of delivering high quality repairs with great turnaround time. This location is very clean and "state of the art" using only the latest equipment. Parking is available in the adjacent structure a little ways away. NOTE: This repair facility is only for Swatchgroup brands. Please check their website for a full list. If you have one of these watches and it means something to you this is where you want to have it serviced and maintained. FYI: Oftentimes people think factory service is overpriced. This is not true (in most cases). The prices are fair and if they seem high at times there is a good reason for it which makes sense when properly explained. And NO I don't work here:) But I DO know a lot about watches. read more

Swatch Group - Entrance and waiting area. - Watch Repair Near Me - Culver City, California

Best experience I have ever had bar none. I am a watch enthusiast and have been going this center over the years and been overwhelmed by the professionalism and good will of this company. I needed a battery change last minute on my neo vintage Omega Seamaster 300 they did it no charge with a free pressure test and did not try to sell me anything! I am a customer for life! read more

They honored my Tissot warranty and even shipped it back to me fast! All employees I've worked with are nice and welcoming.

The customer service is really good and always starving for more. After picking up my watch ive realized that my ceramic bezel isn't lining up with the 12mark. I have told them and they tried to fixed it few times with no success. Telling me that's the best that can be done . The issue has been resolved under 5 min by a different watchmaker . Disappointing and makes one think if the inner intricate movement is been handle at the same level. ***update 06/20/2018. The ceramic bezel I've paid for to get replaced just came off my watch during diving in maui. So much for quality work on that. read more

If you have an Omega watch or any brand under the Swatch parent company this is the place to go for any service, repair, or accessory. Top notch service! read more

I had the swatch group service my Omega and it came back looking perfect and keeps perfect time. It is a little more expensive but there is a 2 year warranty from the factory and it is a little assurance that the work was done to specifications. Turn around time was a few weeks so don't expect rapid service. read more

This company really cares about providing excellent service. They did an overhaul on my Omega Constellation in less than a week and it looks like new. I have a sentimental attachment to this watch, so it gives me the assurance that it's going to work according to factory specs and will keep great time for years to come. Thanks to Justin for taking good care of this customer! read more

Spent my Veteran's day morning commuting to Culver City to have my Omega checked out. Thought I needed to leave my watch here for a few weeks. Left with a clean column wheel on my PO Chrono 9300, removal of a dust particle underneath the sapphire of my Diver 300m Co-Axial that I happened to be wearing, and two Omega travel cases. All completed within 45 mins with 0 cost under warranties. Impeccable service! read more

Excellent service. I had my Tissot Seastar serviced, mail in, and it came back working well, tightly regulated, AND with an entirely new housing including front and back crystal, wow! Like getting a brand new watch. Sent my wife's Tissot Ballade watch in, and because it was over 10 years old and required replacement parts which were no longer available, they offered her a brand new watch (even a bit nicer than the original) for the price of the standard service. Very satisfied. read more