Great spot for tile and floors. Excellent customer service. Keep it up!! This place is not showing…read moreon Google or Apple Maps, this is next to the winterpok lowes and Walmart area.

Justin Jones installed my floors for me almost 5 years ago and they still look as good as the day…read morehe put them in!! He did a amazing job!

I stopped into Wertz Flooring on a Saturday afternoon just to check out some samples for an out of…read morestate move. While knowing that I would not be purchasing carpeting from them, the staff at Wertz could not have been more helpful. They spent over an hour with me, explained the different types of carpeting, assisted with selections, and allowed me to take home samples (and even carried them to my car). I would highly recommend this business-they were knowledgeable, helpful, and kind!

I got a few estimates. They gave me the best price. After installing wood floors and staining they…read morecame to me and said they made a mistake & measured my floors wrong. They wanted an additional $800 to finish the job. Clear coat. I gave them half stating you are now my highest estimate, you claim you have been in business 100 years BUT YOU DON'T KNOW HOW TO MEASURE FLOORS? I wrote paid in full. They scratched it out, cashed the check & took me to court. At Xmas, wanted my house finished. Black lady judge said that by me allowing them to put the clear coat that a verbal contract outweighed a written contract in the state of Virginia. So I paid them the other half in court, in front of the judge. They reported unpaid on my credit for the next 7 years. I had my lawyer send them letters. I called the courts, it done no good. I got to explain it every time i applied for something, i had excellent credit other than them. So they got free advertising. Worse company i ever dealt with and the floors cupped because they didn't let the wood acclimate. Snowed that day,

Excellent service repairing heart of pine floors in 1913 historic home. Master Carpenter delivered…read morequality experience removing worn out hardwood and feathering in reclaimed wood. This professional went over and above to resolve buckled floor by uncovering issue, improperly installed flooring over prior renovations gone wrong. Really can't say enough good things about this company. From start to finish, everything was clearly communicated, fairly priced, and excellent delivery.

On the recommendation of a family member, we hired Footprints Floors to refinish our hardwood and…read morereplace flooring with LVT in a kitchen, breakfast nook, laundry, and half bath. When we had them out for an estimate, they indicated that they also did bathroom remodeling, which we were also looking for a contractor for. In the end, we hired them for both jobs, which were estimated to take less than four weeks. Eight weeks later, they finally finished, but the finishing was awful. They were supposed to protect our floors, but we ended up having to put down ram board since they weren't even using drop cloths to protect the floors. The project manager was supposed to be supervising the work, but was not present most of the time. The list of errors include, breaking a windowsill, installing a vanity in one bathroom too close to the door so that the door casing had to be replaced. A bench and a niche in the shower they installed are not sloped to drain so water pools on them. One of the pieces of trim around the shower was damaged, but installed anyway. They also damaged the vanity. In the second bathroom, they used the wrong color grout despite our instructions on the day the tile was installed regarding the correct color. They installed a vanity top without securing the under-counter sinks and had to uninstall the vanity top, breaking the marble backsplash in the process. They were not able to find a replacement that matched, so we located a replacement ourselves, which turned out to be thicker than the original so the faucets are now too close to the backsplash. When they did install the sinks, they left one of the four brackets for one sink in the bottom of the vanity rather than installing it. They also damaged this second vanity, failed to install the pedestal feet that came with it. When they installed the lights, we told them the height they needed to be; they installed them much lower, which means that the mirror is lower than desired and the light globes sit right at the edge of the mirror. The LVT installers had much more waste than is customary according to the tile shop and even the contractor's estimate for how much to purchase. The hardwood refinish was decent, although the installers did not protect the LVT floor and they had to come back twice to remove the poly from the hardwood from the LVT where they tracked it. After weeks of demonstrating patience, we complained about some of the problems with the job and the long delays between their showing up for work. The project manager and owner both tried to make it sound like we were to blame in some way for their non-work. When the owner finally realized the extent of the problems, he stepped in and tried to make things right. Unfortunately, many of the problems cannot be corrected without a significant redo. He ended up giving us a small reduction off the final bill, which was better than having them do any more work for us. We also learned that the project manager was no longer employed by them.

Please - if you are going to ever read & abide by a Google review, please let it be mine. After…read moredoing thorough research of various flooring companies in Richmond, we decided to go with Footprints to refinish our staircase and upstairs in our new home based on the number of great reviews and pricing. It was such a mistake. They started on time, which was great. But then we would go to our house periodically throughout the week they allocated for doing the floors, and they often were not at the house. But I didn't think much of it - maybe I just happen to stop by every time when they aren't here. And I saw various signs that they had been at the house, mainly large pieces of sharp wood scattered in our yard, nails laying all over the floor, and trash from their lunches scattered in the home. Again, I wasn't too nervous - I figured it was part of the flooring process and it would all be cleaned up when they were done. Then, after not hearing from anyone on the team for days, I messaged the project lead (who I had not yet met or ever seen at the house) to ask about when the project might be done. (We were scheduled to move into our house one week later.) He responded: Oh, they are done! Walk on them as you wish! To say that I was shocked and disappointed is an understatement. The trash, nails, and sharp wood chips were still scattered throughout the home. At least 5 railings from our staircase were scattered around - they must have taken them off and never put them back on. We knew there was going to be sawdust all over the home, that's part of refinishing floors. But Scott had assured us they would try to get the big piles before leaving - that never happened. BUT WORST OF ALL WERE THE ACTUAL FLOORS. When we walked on them barefoot, we got splinters. Not only did they not apply any coating, but they also did not sand parts of the stairs that were difficult to get to, leaving the old stain on part of the risers. (JUST LOOK AT THE PHOTOS). I sent photos to 2 other flooring experts in Richmond. Both were shocked. One of them said he had never seen such a shoddy job in his 15 years of doing this work. I call Scott very upset. The project lead comes over to the house, and sees the job they have done (including some shoe molding installed in broken, sloppy ways) and he is shocked. The team left without finishing the job, he confirms. In fact, he tells me that he is dealing with the same issues at TWO OTHER HOUSES. They promise they will make it right. The following week, they come back to the house to actually do the job of refinishing the floors, putting poly on, and fixing the sloppy shoe molding. (Still without fixing all of the problems - like the old stain that they decided to just leave in hard to get to places. See photo!) It takes another week - a week that we were hoping to paint and clean our new home, which we weren't able to do - and they finish fixing their job 24 hours before the movers arrived with our furniture. When Scott comes to retrieve the 2nd half of his payment, I nicely ask if he thinks the job done here warrants a full payment. Before I can finish asking, he rudely cuts me off. "We finished the job, we get the full payment. I'm not taking anything off." I wasn't expecting that big of a discount. Maybe just a few hundred dollars off of a $5,000 bill to show some good faith and customer service - after all, they took an extra week because of THEIR ERRORS completely messing up our schedule. (Imagine if we still didn't have an apartment to live in at the time!) And they also permanently damaged our floors (I've since showed another flooring expert who said they over-sanded in some places so it would be impossible to refinish the floors again to fix their job, even if we had thousands of dollars lying around to do so.) Oh, and the trash, wood parts, and nails were still scattered throughout the home. They broke a piece of the stairs trying to put it back in, and did not tell us, only covered it up with masking tape. And the old stain is still on the floors in one room. (See pictures). Please, please. Hire anyone else. Let our mistake by your gain.

Vin installed new hardwood floors and matched them to existing hardwood floors. Plus, he made so…read moremany suggestions to improve our design of the floors downstairs. He is an artisan. Truly talented. He's also and honest and trustworthy person,

Vin and his crew put 1500 sq ft of white oak down in my home. Great quality work. Attention to…read moredetail. They really went above and beyond

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

We HIGHLY recommend giving Darren an opportunity to look at your project…read more When is the last time you caught yourself (or your significant other) just staring at a floor for 10 minutes at a time? Because of Darren, we do it every day! Darren refinished a ~30 year old hardwood floor that had yellowed, shown wear from traffic, had missing pieces of wood, and damage from chemical spills. From the very first time I reached out, his communication was excellent. He visited our home to see the floor, take measurements, and recommend and explain a refinishing process. Darren gave us options for type of polyurethane, colors, finish (matte vs. gloss) while offering recommendations from his many decades of experience. Within several hours we had a very fair quote and were booked several weeks out. Darren spent a few days on property and was incredibly respectful of our home and us when we would ask a question or two. He worked his magic to sand and protect our floor to a condition we would have never expected - just see for yourself. Overall, working with Darren was an exceptional experience that greatly improved our living space for the next couple of decades and likely longer.

Darren is a true professional! Fair, quality work and great value! We felt like we won the jackpot…read morewith Darren!

We are so happy with Better Floors, we'd give more than five stars if available! High quality…read moreflooring, great value and super friendly and professional customer service. Highly recommend Better Floors.

Better Floors has performed several jobs for me at my home and business. Tracey and Mike are so…read morehelpful, and the job always looks great! I highly recommend their services. Justin Reed

Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

Andy Le and his team have our highest recommendation for their quality work. We have had them do…read moreall the floors in our house as well as steps/landings and could not be happier! They are friendly and professional, they communicate well and listen carefully, and they are reasonably priced. Really, give them a call and you will become a happy Andy Le customer like we are!

Andy and his crew just completed refinishing about 850 s.f. of very worn white oak flooring for us,…read moreand they did an outstanding job. The crew showed up to work each day until the job was complete, and all the way throughout, communication was clear and complete. We chose a dark walnut stain with water-based polyurethane in satin finish, and we couldn't be more pleased. We would definitely recommend Andy Le and company.