Bought a 2018 Ford Escape with about 30K miles, with a 72 month Advantage Care Warranty…read more The first salesman dropped the ball somewhat i.e. didn't give me the parental key (only a secondary key that locks out some of the controls, didn't run my card properly for the down-payment) then went on vacation right after he sold me the car however the other salesperson took good care of me and got things situated. I did have to go to Romano Ford to get the key after the first 2 places they sent me couldn't do it, but TecForce covered the bill. The Warranty has a $100 deductible however they waive the deductible if you have the repair done there; but what they don't tell you is it can take 3 weeks to get an appointment, however if you can drop the car off they can probably get to it that day; About 6 months later the A/C stopped working on the hottest day of the summer; so I dropped the car off early in the morning, they diagnosed the issue in the afternoon (leaky compressor) and got the part / fixed it the next day. The repair would have cost over $1,100 but Advantage Care covered it. The repair manager seemed completely competent to me, there wasn't a question he couldn't answer and the repair went well. Will probably buy another car there.

A family member of mine had a car towed here because after getting the oil changed here, it sat in…read morethe garage for a while and leaked oil all over the floor! And since it sat for a while, we also asked them to check the battery and maybe jump-start it. These guys came back claiming that we needed a new battery AND a new starter! We decided to get a second opinion, because the starter was actually fairly new. So, we had AAA come out. But before towing it, the AAA guy tried jump-starting it first. It was almost comical the way it started right up. ... with a supposed bad starter!!! Needless to say, we brought it somewhere else who fixed the leaky oil and replaced the battery. We will never do business here again, nor will we ever recommend them, because they evidently thought they could make an easy buck doing unnecessary work for someone they assumed wouldn't know any better. They probably didn't even look at the car and charged us $80+ for a "diagnostic". Ugh... This place is incompetent, sexist, ageist, dishonest, and unethical.

What a difference staff makes…read more Not sure what happened but after Andy left the place has gone down hill. Have previously brought my Audi here for tires, as local and prices for tires are very competitive plus GMC rebates if I used my CC. (NO LONGER AVAILABLE). The service at GMC is poor. Non responsive. I let management know and switched my Audi tire service to their Ford team, which is excellent and highly recommended. Recent situation new tires only have 20K miles on them. Filed a warranty issue. No call backs, no feedback. Called again told parts is addressing it and will get back to me. No call backs. Called again left a voice message for parts, still no call backs. Interesting, why bother recording your phone calls if management does NOT monitor the calls! Guess their GM is too busy doing commercials with sports people to care about the "actual and existing" customer! Ps NYE Auto is no longer owned by the NYE family. They were sold off, but Buick GMC had issues and continues to have issues after the sale.

I have been on the fence about buying a new vehicle and sales rep. eli has been very patient and…read morehelpful while deciding which route to go, great place to do business!

I went to Charlie's on 3-11-19 for my annual Inspection sticker, expecting to pay my $21.00 dollars…read moreand be on my way. Needless to say this time that wasn't the case. Charlie came up to me and I could tell on his face he had not so good news. Come to find out my front tires needed replacement, thus no inspection sticker. Charlie even took me out to look at the tires to assure me that he was being fair and honest to this female customer. After talking to him my charge would be $321.00. YIKES! Unfortunately I didn't have it. Not only did he go ahead and order the tires upon my request but he also trusted me to return once my State refund had come in. On 3-25-19 I returned and Charlie replaced my tires and after all was said and done the total came to $287.76. He looked up at me and said, was that what I had told you it would be? I said no actually it was $321.00. He smiled and said you just got a deal. What an awesome experience and facility with honest hard working gentlemen that know how to treat their customers. Ladies, I highly recommend Charlie's Auto Care. And to the men, I know you already know this. Thank you Charlie. Shirley Johnson (Mexico NY)

Charlie's is actually on State Route 3 now - that's where we first discovered him. This guy is a…read morestraight-shooter - he's not going to try to charge you for work you don't need, and he'll go the extra mile to get you a good deal on your parts. Nice bunch of folks working there, and they really know their way around cars (and trucks).

Been well taken care of by Ryan and crew for years. Tires, oil changes, brakes, inspections, you…read morename it!

Cobble this, cobble that. this is how they work at Extreem, not to mention being over charged for…read moresomething that was not done right. Be warned, do not bring your vehicle here to be repaired!!

These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

Sheila, Jim, Kevin, Chris and the gang are all terrific people. I had initially gone to Chrysler…read morebecause the local oil change place that shall remain nameless, did a very bad job attempting to rotate the tires. That led to them breaking a lug nut. When I brought the car to Jim he was able to quickly diagnose the problem, fix it, and give me the receipt to go back to the chain to have them reimburse me. Since then, I have been bringing my vehicle there for oil changes, and beyond. They always treat me with kindness, professionalism and respect. Something you can't find anymore. Pricing is very fair and they tend to go above and beyond.

Jim Chrysler and Sheila (at the desk) took care of me when my car needed to be towed and looked at…read morefor what could have been a transmission issue. It turned out that it was a much smaller issue, luckily, but once they got my car in the shop, the service was quick and they were able to overnight a very important part in order for me to get my car back! They were helpful, and explained each step and item that they looked at and fixed. I appreciated the clear communication. Jim seems to be an honest shop owner and I will come here again. Thanks!

They treated my family with a lot of disrespect. When you try to ask questions, they do not answer…read morein anything but a very vague way, and they are also very overpriced with their prices.

Very poor customer service and prices are double than other shops. Treated my 18 year old son, who…read moreones the car, and my wife as if they had no business asking questions about service done or billing. If i had gone to pick up the car and received this kind of attitude, there would have been real problems. I don't see how business like this stay in business. Use at your own risk.​

Went in to get 2 parts replaced with a quote on what the cost would be. They then went on to…read morereplace more parts without my consent and charged me more when I came to pick up the car. It should be required to call and get consent from the customer on something they did not ask for nor agree too. I am not in a place to dish out unexpected costs and I'm very unhappy with this.

They took my car to diagnose a transmission problem. After they were done they said the…read moretransmission was bad so I asked if they checked the computer or the tcm and they said no, the car was in to bad of condition to put a transmission in it anyway. Instead of charging me over $150 for diagnosing the car they should of just told me that they were not willing to do any work on it anyway. Who knows if they even diagnosed it right. Easy pay day for them.