Just got the lavender mani/pedi and it was wonderful. Both Ian and Mimi were excellent. I will be…read moreback in 2 weeks! Thank you both for your service

I was hesitant to come here because my friend told me not to because they drilled too deep into her…read morenail it literally bled and took more than a month to heal. She was traumatized and literally swore off manicures I haven't seen her gotten one again since. Regardless I thought to give it a chance thinking maybe it was an accident... I really really really wish I hadn't. I came on a Monday towards the end of the day. They were pretty slow compared to other salons so I was seen right away. Everything seemed fine at first until she took a look at my month old acrylic set and tried to push it off hard with her fingers which I found odd. It hurt so much I literally jolted on my seat. She immediately apologized and I moved past it but that should have been a warning sign. She then used a drill to remove the old set. She did a sloppy prep job and was very rough and painful. Every time I reacted she would apologize but then continue being rough anyway. She was rough in every step I wanted to cry, but held back. She nicked me several times too around the sides of the nails and the cuticle area that it bled. It's been several hours after the service and my nails still feel sensitive and sore. Either she drilled too deep that it thinned out my natural nail or the speed was too fast it burned my nail beds, I'm not sure, but I am in pain. I also want to point out that they were very impatient when I was trying to decide what color I wanted. I honestly don't think I took too long. It's easy to have a nail inspo on my phone but sometimes seeing their similar samples against my skin helps a lot, it's a $70 service that will last 3 weeks, i wanted to make sure i loved the color.. my nail tech complained and was giving me a lot of attitude and even started complaining to the other staff, they all looked at me and I felt so pressured and embarrassed.. She even made me feel bad at the end of the service saying every other customer left and I'm the last one even though we finished just in time when they closed at 7... She didn't bother to close me out, another person helped me. I showed her the nicks and cuts that the nail tech did and she dead-ass gave me an "idgaf" face and asked me to pay.. I still tipped $15 in cash regardless of everything...still 20%.. I didn't want to.. I left feeling so disappointed and in pain.. I have never before experienced such bad service from nail salons even from other countries.. I have never been nicked before or over-filed.... my nails look nice, but it's definitely not worth the experience.. not worth the pain I'm still feeling right now. I am absolutely never coming back here. I would not recommend this place to anyone. I should have listened to my friend. I am working on speaking up for myself so I am writing this review, I am not surprised to see a lot of bad reviews here as well from other clients.. There are 10+ other nail salons in downtown Walnut Creek alone and though I haven't been to them all, a lot of them are definitely significantly more professional, clean, respectful, careful and considerate.

The vibes are always great here ! They always are quick to service and execute every design I've…read moregotten extremely well ! Love the staff here ! Definitely stop by if you haven't already!

I've been coming here for the past year and a half and they always do the best work. It hard to…read morefind an affordable salon that also can do the fun designs that I want and they always do amazing! They also are very clean and aesthetically pleasing. I 100% recommend coming here:)

Clean aesthetic nail salon that uses all natural products…read more Quiet and calming vibe! No massage chairs as you usually have at other salons, but I love the quietness. It's very relaxing. They do a great job and pricing is very reasonable.

I happened to eat lunch at the Thai place nearby and while walking by with my friend, she mentioned…read morethis nail salon uses natural products. I said oooh I want to try it one day. Then for my birthday she gifts me a gift card for Sis Nail Salon! It was easy to make an appointment by booking online. The place is very clean and calming. I loved how my manicure and pedicure with Zoya polish turned out. I will definitely be coming back!

Nothing but great things to say about this place!! I always leave satisfied and loving the results…read more Great service, friendly staff, and consistently amazing work. Highly recommend!

I went one just for a pedicure it was good. Went back a second time for acrylic and Dianna or Danna…read moreI can't remember her name but she was older did my nails and I was very disappointed so much so I had to come back to have her fix everything. I'm sure there are other nail techs there who are better but my experience was so poor I'll probably never be back. First off I should've known something was off when I said I wanted acrylic and she told me "I'll do gel x" .. didn't ask told me I was getting gel x and tried to make it seem like it was better for me when in reality it was faster and easier for her. I showered her a picture of a nail with a flower and I said if you can't do it it's ok I'll pick another style I said this many times and she told me she could do it. When she started my filing my nail it hurt SO bad she was filing into my cuticle so much two fingers started to bleed to which he said I had thin skin.. um no. I said ouch many times she never stopped. My hands hurt for the next three days feeling like my skin was breaking. Anyway I told her I want the base of the French to be pink she picked this regular color never checked in with me to see if I liked the shape the color or anything. Then when it came time to the flower she said we have flower stickers... I said if u can't do the 3d it's ok I'll pick a different style. She refused and gave me horrible hack job that looks like it's been done by a toddler. I told her many times it's my baby shower I'm going to Hawaii and I'm getting proposed to these nails have to be perfect and she gave me this ... nothing kkke the photo I had shown. When she was done I was so upset I almost cried walking out ... I called them and told them how upset I was and asked if I could come back another day because I was so tired after getting off work etc I'm pregnant. He said to come back now.. when I went back she immediately rushed into helping me and I told her I want someone else and she told me everyone else busy I said I can wait or come back another day she said no. so I did and I asked her to take it off and start again she just filed the one nail with the flower and painted over everything so now I have like 5 layers of paint and too coat.. let's just say the experience was not relaxing and not what I had planned for being my proposal / engagement nails. I will not be back.

It was so worth it visiting this salon! Ladies are wonderful- attentive, welcoming, friendly and…read morecalm. My nail professional was Valentina and she exceeded all my expectations. While being attentive to details and my requests, being friendly and pleasant she did amazing work in no time. Let me say it again, it was AMAZING work in very short time, for someone struggling finding time in busy schedule it made such an impact. I loved it so much I booked my husband appointment. His pedicure took 25 minutes with Valentina and also was great. He was surprised with quality and timing ratio just as I was. We both will definitely go back again, if you value your time and want beautiful nails this is your place. And of course we recommend Valentina. Thank you Level UP!

Very rude and dismissive staff. No one speaks, after you stand and wait at the receptionist desk…read morewhile staff blank stare at you... eventually, you may be asked if you have an appointment... Their tone and body language suggests that your presence is a hassle...I can see why it is always empty in this nail salon even though the business is rather new.

I got my lashes done here back in February and I loved them so much! It's been 6 weeks and the…read moreretention is still going strong. Over that time, I went on 2 trips, one of them being Hawaii where I went into the ocean multiple times. I got a classic set by Anji. She sat me down for a consultation based on my eye shape and preferences which I really appreciated. It only took 45 minutes (I took a little nap). I also used classpass to book. Thank you so much!

Crystal Beauty Lounge is an adorable, immaculately clean salon. My BFF and I had a mani-pedi…read moreappointment on a Tuesday at 10:00 AM. We were the only clients at that time. Ugii Z. and Lexi J. were our nail technicians who were diligent and professional. I requested Lexi to fixed one splitting nail on one finger. This added $10 but worth how my nail would remain stronger. We were both pleased by the look of our nails and the classic polish colors we chose.

I've been coming to Kool Nails since I moved to Walnut Creek in August 2024. I used to come every…read moretwo weeks like clockwork, but unfortunately, I've had to slow down since being laid off. That said, I absolutely love this place! The quality of the products is excellent, the ambiance is lovely, and their equipment is top-notch. The staff are amazing so friendly and professional, and they know me by name now. I often got special designs on my nails, and they always nailed it. I even grew my real nails really long, and they constantly helped maintain them, patching and fixing broken nails so I didn't have to cut them. I've recently gone back to acrylics, but I just want to say these ladies are incredible. They actually clean your cuticles properly, and they're even great at handling ingrown toenails. But the cuticles work is great which, as a Brazilian girl, is a massive deal since so many places don't do it right. I love coming here and will continue to do so as long as I can. Thank you, girls, for being amazing!

I got a decent manicure and pedicure (certainly for the price). This will definitely be a spot I go…read moreto when I am not wanting a luxurious nail salon experience. Everyone working there was incredibly nice and did a really good job on my nails. They definitely took the time to make sure each nail looked great. There were a ton of color options. I would recommend making a reservation.

This review is overdue, it's for Vivian. Vivian did an absolutely amazing job on my wedding nails!…read moreFrom start to finish, she was so detail-oriented and really made sure everything was perfect. What I appreciated most was that she stayed longer than expected just to make sure my nails were flawless for my big day. The final result was beautiful, elegant, and exactly what I had hoped for. I couldn't have been happier with how they turned out.

Love love love getting my nails done here. They always are able to handle whatever design I come to…read morethem with and I always feel valued and heard. All the staff is super nice and talented above else. Definitely my fav thing to do on my off days. They are amazing at designs.