My kids love this place for the frozen yogurt and wide array of toppings. The staff at this one is better than others, friendly and helpful for the most part. The inside is pretty standard- bright and open, but always seemingly lacking in seating. Some flavors were out, and a couple machines seemed to be out of order which was not great. But the toppings were all well stocked. We keep coming back at my kids request so they must be doing something right! read more

I love sweet frog but the staff was sooo unprofessional. We came in at 8:25pm they close at 9pm. Several other people were also here eating and still getting ice cream. The staff started saying in front of the customers let's clean up and started removing all of the toppings right in front of people while they are trying to get some. They seemed irritated that people were still Coming in and they just wanted to go home. They were looking at the customers super mean. read more

sweetFrog Premium Frozen Yogurt - This was the girl being super rude. As you can see people still getting toppings and her removing them already. - Ice Cream & Frozen Yogurt Near Me - Frederick, Maryland

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My son loves this place. It was very clean and very organized. The frozen yogurt options were plentiful and so were the toppings. The service was fast and easy and very informative. This unfortunately is an overprice option for ice cream or frozen yogurt I should say, but of course it's catered and geared towards getting the kids in and that's just what they do. I can't fault them for it. read more

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My go to spot when I'm craving something sweet........great flavors and toppings to choose from, great customer service and casual fun ambiance............ read more

We took our niece for some frozen yogurt at her request. We were initially greeted by the smell of dirty cleaning water that was probably used to mop the floors. The scent was bad enough for me to leave if it were just me and I hadn't made a promise to get her froyo. Three ladies were at the counter filling toppings and checking people out. One greeted us with a very friendly "hello" and a salutation as we left. Another woman Swiffer mopped the floors, while the third disappeared into the back. Despite the poor smell, the location looked very clean and well attended. The frozen yogurt options were all in service and the toppings were full. Their special yogurt of the month is a chocolate hazelnut (think Nutella). They also have the classic tart, cookies and cream, cheesecake, strawberry, mango Dole, vanilla, peanut butter, cotton candy, chocolate, and so much more. The toppings included everything from fresh fruit (but no strawberries) to fruity boba to candy chunks. We had three 12 oz bowls of frozen yogurt with various amounts of contents and our total came to $25. read more

Always good, but so silly expensive. Sadly there are not many options for froyo in Frederick anymore.

Sweet Frog is a great frozen yogurt place that I go to with my family and with all their different toppings and flavors there are endless combinations that will taste fantastic. read more

i drove all the way out here for sweet frog in snowy conditions just to find out they are closed but every other business around there was open, very disappointing some pussys read more

Our go to place for frozen yogurt. Great variety of choices and flavors with your favorite toppings. read more

sweetFrog Premium Frozen Yogurt - the front of the store - Ice Cream & Frozen Yogurt Near Me - Frederick, Maryland

I stopped in this place on Sunday at 6PM, all I can say is save you money there are many other places to go. Let's start with several of the machines not functioning with no sign on them to warn you. Not to mention the out of order machines. Over to the toppings multiple items out , the place was pretty dirty. The wierd thing there was nobody in the place and there were two employees just standing by the register doing nothing. I had to get something due to the fact I had already grabbed a cup but I will not be going there again. like I said before too many places to go to, a better choice like the Cow, Hoffmans, ect. read more

HORRIBLE HORRIBLE HORRIBLE customer service. Especially when you get treated badly from the owner. She was yelling at the kids front of me who were there to enjoy food. She kept yelling we have rules, you all have to follow the rules. 2 of the machines were down. They have very basic flavors. I get that we are in Covid but she was yelling at me for wearing gloves. Yet she had no mask on. The lady behind me got like 3 bowls but their toddles may tasted half spoon full of frozen yogurt and the owner went crazy say " you pay you pay first. Don't eat at all until you pay. We have rules". Please go to Brusters or DQ down the street but PLEASE AVOID this place read more

Went to SF tonight. They didn't have the flavor I like so I asked if I could sample a flavor which I've always been able to do in the past. Apparently they don't allow samples anymore. Their loss, I'm not going to pay those prices and hope I like it. Their staff was not friendly with the bad news either. If you have to give a customer bad news you could at least try to sound pleasant and sympathetic. read more

Not bad. We typically go to Menchie's but we thought we'd try Sweet Frog since we ate dinner close by and they have several Sugar Free options. The kids and wifey really enjoyed it. read more

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Love the concept and the place. Clean and easy to choose. Some of the flavors tasted very good. Some didn't. So choose wisely. Happy to have the place nearby. Summer is here and it is time for some sweet treats. Lady by the cashier was flowery friendly and overall I can say it is a place I will return to. read more

I've always enjoyed the selection of frozen yogurts and toppings that Sweet Frog has to offer. This location is conveniently located near the Frederick Scott Key Mall and is nice to stop by on a hot day. I would say there are approximately 12 different flavors to choose from normally and a buffet style area for toppings. read more

sweetFrog Premium Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Frederick, Maryland

This is my new favorite frozen yogurt joint in Frederick. Their yogurt is as good, if not better than Tutti Frutti plus they have better and more varied toppings along with a hot fudge dispenser at the end of the line. Prices are comparable to the other two. read more

Not a fan of this location. I've been here only once and already i didn't seem to like it. The customer service was just plain awful. The girls who work there doesn't seem to focus on handling customers, rather much doing their own personal things. When I was ready to pay for my yogurt, the girl saw me and just walked up to the register without even saying a word. Her face expression made it seem like she could be doing better things rather than ringing up customers. I saw her do this to other customers there after me. The frozen yogurt it self was alright. Everything was stocked up and organized and the place was clean. The customer service just needs worked on. read more

I'm a big fro-yo lover so, I was excited to try out Sweet Frog, especially after I read such great reviews. I would have rated this place with 5 stars, but a few things made me knock it down to 4. Upon entering, the music was very loud. Luckily, I was one of two customers there so, there wasn't any additional noise. I felt like if I had gone with someone else, I would be yelling to talk to them. The other thing was that I wasn't greeted by the woman working when entering. She had just finished answering someone's question when I walked in and she went into the back room, not emerging until the woman in front of me (and myself) were at the register waiting to ring up. Because of this, I couldn't ask for a sample cup. This was a big turn off for me, as I've been to many fro-yo places that have sample cups out, or someone who is available to hand them out, and I think sampling the flavors is very important. Many times the fro-yo spoils and ends up tasting sour so, I like to make sure the flavor is good before paying for it. :) On a positive note-the place is very clean and decorated nicely with bright and fun colors. I felt like the pricing was very reasonable, too. I expected my cup to cost more than $5 and it ended up being less than $4! On top of great pricing, there are SO many toppings to choose from and the topping bar was clean and organized. I was pleasantly surprised by how fresh the fruit looked-it didn't look like it had been sitting out for hours. There were many wonderful flavors to choose from and the three that I chose all tasted great. Personally-banana fosters was a big win! I will definitely be back to Sweet Frog! read more

I honestly will never spend another dime here as long as I live I have three kids yes all under age of 6 so when you have ice cream n candy sitting out they get a lil excited sorry there kids !!!! Anyway the lady that runs this place should not be in charge of a business that requires time to time kids to enter she has harassed me n my family the kids did keep switching from topping to topping but ain't that the point ? You can get as much as u want if you pay for it right ? But she was like they already have a lot n then she would say you want more no you have lots so my 4 yr old left crying cause I felt the need to stop my children from getting what they want our little ice cream stop with should have been pleasant turned into a nightmare I'm actually still so confused n also I have a two yr old I refuse to mask I'm sorry to me that child abuse I will not go wear my two yr old gets harassed over a mask that don't work anyway!!! Come on ppl two yrs now we're still harassing ppl over the mask esp a baby what's wrong with ppl ,,, I don't care if they ever stop with the mask I'll never take my children here again there's lots of I've cream stores I guess sweet frogs don't realize that oh and we're still in America read more

Ugh, I hate leaving bad reviews but this place has the worst frozen yogurt I've ever had (No, I'm not being dramatic. It was that bad). None of the flavors tasted right. All 3 of us threw it out. The lady behind the counter was so very nice but that's all this place has going for it. The store is run down and the yogurt is just terrible. I'm sorry nice lady :-/ read more

I really wish I could give this place 5 stars but I just can't bring myself to do it. The frozen yogurt? Excellent. Free samples? You have to ask but definitely try the many flavors. I love all of the choices you get to top this lovely ice cream like dream with. The best part? It's not at all expensive. The sole reason I did not give it that extra star is that they weren't as deaf friendly as I would like them to be. It's really not hard to get out a piece of paper and communicate. A snarky attitude doesn't work either. Because we live in Frederick and MSD is the flagship for Deaf schools on the Eastern Seaboard we have a very dense population of deafs. I really hope the manager or owner sees this and stresses the importance of patience and communication with ALL people. read more

My kids love it be this place.....I guess I like it too. I mean..who doesn't like fro-yo?!? They have a great selection of both dairy and non-dairy options. All are yummy and they always have new flavor a every time we go. The toppings are always well stocked and fresh. To keep the cost down...chill on the toppings. My kids like to be weird and add gummy worms to their Oreo and cake batter fro-yo...if I don't patrol the...they'll go nuts...and maybe add nuts. It averages about $5 an ice cream...Of course based on weight. A little pricey...but not bad. read more

Sweetfrog's is a good frozen yogurt parlor. This place gets 5 stars for good service and good frozen yogurt. My favorite flavors are alpine vanilla(with caramel drizzle) and salted caramel(with granola pieces and caramel drizzle). read more

sweetFrog Premium Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Frederick, Maryland

I've been here numerous times and my visit has always been pleasant. Not as good as real ice cream like Brusters, but it's still good.

They rarely have fresh strawberries in stock and it is so frustrating to take my family there and find out they have no fresh strawberries to go with out ice cream. Their prices also has gone up which is ridiculous. read more

I am writing regarding the atrocious customer service that I received during my last visit on October 23, 2013. Below is a copy of the letter that my fiancée sent to the Sweet Frog Corporate Office on October 24, 2013. It is now February 2, 2014 and we have yet to receive any type of reply.. In honor of my fiancés birthday three of our friends wanted to treat us to Sweet Frog for her birthday. Because of everyone's job we knew it would be a later in the evening event in order to allow time for commutes from Washington DC and Leesburg. We had been in Sweet Frog on October 14th, but I double checked the hours to ensure that they closed at 9:30pm as we had remembered. According to the Google listing for this location, the store was in fact open until 9:30. I have included a screen shot from my phone that I took after the horrid experience in the store and while standing in line at the local gas station where I had to go to get my toppings. We arrived at the Frederick, MD Sweet Frog location at a couple minutes before 9pm, and a little perplexed because all the chairs were picked up. But because there were about a half dozen teenage boys either horsing around or lounging at the tables we assumed the store had been slow so they had began cleaning up before 9:30. However upon entering, the employee closest to the door, who was a blonde girl in her mid-teens, rudely informed us that they were closed. The loudly blaring music in the background combined with the group of loud teenagers sitting in the tables, made it difficult to hear what she said so we had to ask her to repeat what she said. When she once again rudely stated that they were closed, I explained that the website stated that they would be open. The employee began arguing with me about what the website had said. I will be quite honest, in my excitement I had checked the web listing several times that week to make sure that the hours hadn't changed. I was informed in a condescending tone that there are several Sweet Frogs all over not just in Frederick. I politely explained that I was aware that there were Sweet Frogs all over; I also stated that while other Sweet Frogs in the area also listed that they closed at 9:30pm, I had looked specifically at the listing for Frederick to ensure that they too followed those hours. It was then that she stated rudely that the hours had been changed on Monday by the new manager. Having only been there last week, I hadn't seen anything about new and changing hours so I was a bit surprised by her reply. One person in the party explained that it was my fiancés birthday and that we had made our plans based around the website that, we understood she personally wasn't in charge of, but that had stated their hours as closing at 9:30pm. She then said that if we could come in and get yogurt as long as we did so quickly and without making a mess. It was while the 5 of us were getting our yogurt that the employee, whose name I didn't get, again attempted to argue with me about what I had seen on the website. I was incredulous that this employee was continuing to argue with me after allowing us to come in. I was even more flabbergasted that it wasn't until AFTER we all had our frozen yogurt selected that we were told that we couldn't have any toppings. While the topping bar was still fully stocked, they "had already washed the spoons" and therefore we could not have any toppings. Frankly, if we wanted plan soft serve we would have driven up the street to Diary Queen. As it was we had to drive to the local gas station in order to purchase candy and other products in order to create our own toppings. Quite frankly I internally debated recommended that we leave all 5 dishes of frozen yogurt and leaving the establishment all together. The combination of the rude treatment by the employee and then to be permitted in but not permitted to have toppings because they didn't want to rewash the spoons was ludicrous. I would have understood if she said that we couldn't come in because they were "closed", despite it being a couple minutes before 9pm, but to make the decision to let us in and then treat us so rudely is baffling to me. I am not sure if the 9:00pm closing is an anomaly for this store, but regardless of the closing time, the rude, condescending manner in which we were treated is atrocious. There are many excellent things about Sweet Frog, the number one reason being the focus of fully relying on God; however there are other establishments that provide a product that may not be as wonderful but their customer service certainly out shines Sweet Frog. I am disappointed not only because the horrid customer service and disappointing dish of plain yogurt put a damper on our celebration but the evening certainly did not live up to the expectation that this would be "the best frozen yogurt" nor was it the "warm, family-friendly environment" that is touted on your website. read more

I love Sweet Frog, but the visit to this location was not good. I used my usual ingredients. I did like the fact they had pecans at this one as some do not. But the Vanilla was like Ice Milk and gritty. I don't know if it is because the product was not cold enough or what, but I was not happy with this location. read more

Eh, it's alright. Just a little too sweet for my liking. Customer service wasn't the best.

This place only allows one sample per customer. There was a sign that says samples are for paying customers only. There is a sign on the toppings bar that says no pictures. I prefer Menchie's. They allow you to have more than one sample. Needless to say, I did not make a purchase. read more

Normally I really like sweet frogs, however we just tried to go. Posted hours are open until 9pm, however they had the doors closed and locked at 8:50. If your hours are until 9, then doors shouldn't be locked. They just lost 4 custom eye because the workers decided to close early. read more

Best place on earth! Always clean. Great service, good choices and very good product! always spot on flavor read more

Recently went in the store and was informed I couldn't use my punch card that every other sweet frog Ive been to anywhere accepts. That it was kind of lame that the girl working the counter wouldn't punch my card. Wont be going back there again. read more

Our family's new guilty pleasure...so good! Great selection, super friendly staff...such a great addition to Frederick.

Poor customer service. We visited at this location (4 pm) yesterday and the employee working was rude and abrupt in her interactions with us. There's too many places to go to with excellent customer service - from others experiences it sounds like your employees are going to run your business into the ground. read more

The yogurt was a little too sweet for my taste. Some of the toppings they had had bugs on them (or little pieces of chocolate according to the staff). Although they had a lot of flavors and fruits, they didn't have strawberry or banana flavors and no banana pieces!! Speaking of the staff, I could've found friendlier staff at a funeral. Overall a poor experience. There are better places for FRO-YO!! read more

Our favorite new yogurt place. They always have a non-dairy option for my wife and they always have good flavors.

Ok, love the frozen yogurt! However, I'm giving them only 1 star (this particular location) because of the experience my mom and I had there with the staff. The music was this annoying techno music, and it was loud. My mom asked them if they could turn the music down a little, and they told her no. I found that very rude. The music was louder than it should be anyways in a little ice cream shop, I mean it's not like we're out at a bar or a club! Staff was rude, and we will not be back. I'll stick with Yogi Castle. read more