Purchased a Lexus here and was excited at first, but the dealer didn't have the keys to test drive…read more This was the SUV I've been searching for these past few weeks and trusted there wouldn't be any lights coming on. After making the purchase, I noticed the TPMS light on, so I had to replace all the sensors as well as replace the spare tire that was blown. A/C refrigerant needed replacing as well. There was also a wood chip stuck on the blower fan after cleaning it out. Looks like a mouse lived here before, so I had to replace both the engine filter and cabin filter. This wood chip damaged the blower, so I have to replace this next. I should've gotten a bigger discount than the $500 I wanted. All of the work costs about $1k just to get this running well. I hope they do a better job with vehicle inspection and not always rely on a Toyota/Lexus dealership to help with this, which was shown on the carfax. Any Toyota/Lexus dealership should obviously look at the filters and TPMS and see the issues quickly. Perhaps this dealer should go back to Toyota/Lexus and complain to them for not doing a good inspection on the vehicles and charging another dealer for a bad job. Looking at filters is easy access and can see if there have been rodents living there. Also, if a spare tire is completely damaged, this should be a notified to this dealer/customer. The staff here were friendly and had a good amount of vehicles to choose from. There's a nice lobby with a TV and refreshments inside to make customers feel comfortable. I don't mind coming back here again, but will caution anyone to do their inspections on site regardless of what is shown on the carfax or any receipts shown. I'm all for a dealership trying to make a profit off any vehicle, but perhaps they should do more thorough inspections when accepting vehicles from people coming in for a trade. Most people don't maintain their vehicles well

These people don't return phone calls or emails…read more I have been in touch with Max regarding a GAP claim, he told me he would in touch early that week, it's been weeks and I have heard nothing. I have called and sent emails as this is a time sensitive situation and there is no response. They even changed their phone number They legally have to provide these documents. I will be contacting the AG and DOL if I don't get a response. Filing a claim against their surety bond.

Kids wasting our time while trying to conceal the duct tape and epoxy on both the interior and…read moreexterior of their vehicle. No gas for a test drive. No meeting the guy who arranged our visit (3 hour drive each way). Vehicle stunk so bad as if they sprayed the engine with degreaser. Horrible experience. Don't be a fool. Choose elsewhere.

Man that was a bumpy almost 2 months to get this figured…read moreout. They made right by the warranty and my car works as it should so far! Paid the deductible and back on the road. I can't in good conscience make this a 4 or 5 star review. My emails received no response and nothing was straight forward. I don't think it's malice but that they're very disorganized. I'd recommend an admin assistant because I'm sure it is hard to sell and show cars, on top of answering phones, scheduling repairs, etc.

This is based on purchasing a vehicle late March. We found the vehicle online and scheduled a time…read moreto come drive it. The car salesman was Anthony and the finance guy was Jimmy. This was my first experience buying a car from a lot. It seemed like maybe there should have been another person there as Jimmy and Anthony were balancing a lot of different people and transactions. After deciding we wanted to vehicle, my husband and I went with the financing through Global Federal CU. The interest rate was good. There were a bunch of papers to sign. I wouldn't call Jimmy the most organized, however, everything was almost signed. He did have to send me an email asking me to sign a form that was missed. I think the whole experience was around 2-3 hours. Overall, the monthly payments for a 20K vehicle is what I expected and isn't breaking the bank. If we have to use the warranties, I'll update the review. Random FYIs: Our license plates were delayed due to some miscommunication. I can't recall exactly why. Our temporary plates were expired when we drove out to get the plates. That is also when we got the spare key which was at the other lot location. This doesn't impact the overall experience for me, stuff happens. But just FYI for those who are more particular.

First Chevy 2010 Tahoe didn't last 2 weeks then died. They tried to repair it and it went another 2…read moreweeks and died. Returned it and Lost $3000.00 and 3 months down time. Traded in for a Jeep Wrangler, When it was time for an oil change I found out they had the wrong dip stick in it that showed oil good at 1 qt. low. Now with a full 5 qt. of oil the engine rear main oil seal is leaking! I would not recommend buying any vehicles from them. They don't sell certified used vehicles just problems! Your on your own with this used car dealer. Junk

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

I have never written a review but Austin's Auto deserved it! Bill (the owner) was honest, friendly,…read moreand down to earth. He made the normally stressful process of buying a car a ton easier. Finding an honest car salesmen can be difficult so I will definitely be recommending Austin's Auto connection to friends and family!

My son's girlfriend needed a new (used) car that was reliable and safe. I happen to meet Bill and…read moreafter he explained to me his business I new he could help us with this precise. I have never used a broker before so I was very surprised when Bill found us the perfect car. With in a couple days he found exactly what we wanted and he even negotiated a lot more than we bargained for. I highly recommend Bill land his company. They really take the headache out of the car buying experience.

Great experience with Joe. Came in and looked at a bunch of Toyota Tundra's. They had one that I…read morefell in love with and Joe worked up a great deal. Highly recommend.

when something serious happened to a vehicle purchased from this location with-in the first two…read moredays, and no one in any leadership position calls back to figure out a way to make it right......this company now gets a single star. Putting lives at risk and saying its normal wear and tear and ignoring concerning calls from the family is down right ridiculous. Lawsuit is gonna happen! Put my family and everyone on the road in danger

I highly recommend Platinum Wholesale Auto. We were looking for and found a great car for our new…read moredrivers. Juan was really helpful and zero pressure. I will buy from them again.

Don't buy a car here. I bought a vehicle in October and it's been in the shop more than I've driven…read moreit. I had a warranty and it took 2 months for them to get back to me and provide the information needed to file a claim. The owner refused to listen to the issue and passed me off to her husband who told me he got yelled at because I confronted her about lying. Worst experience and I'm out 3k in repairs. The vehicle is broke down again. This is third time since purchasing it. I've since paid the vehicle off and would advise NO ONE to ever do business here. They would not honor my warranty or any quotes for repair. This review is for Diana Swanson VP Finance Platinum Wholesale Auto Inc. 24120 Snohomish-Woodinville Rd. Woodinville, WA 98072 Cell 206-650-5350 Office 425-487-1021 Fax 425-487-1024

I had a great experience buying my Genesis GV70 from Genesis of Kirkland. Since I was purchasing…read morefrom out of state, there were a lot of extra details to work through, but the team made the process easy and took the time to walk me through every step. I traveled up from Portland by train, and they even picked me up from the station. They also helped me get a great price on a very lightly used car. Dio was especially wonderful and truly went above and beyond. He patiently answered countless questions from both me and my parents, was responsive throughout the process, and made sure everything went smoothly from start to finish. I did purchase some additional warranties and coverage, so time will tell whether those are as easy to use as described. I'll update this review if I run into any unexpected difficulties with that process. As far as the actual car-buying experience, though, it was fantastic, and I would absolutely recommend Genesis of Kirkland, especially Dio.

Update: Finally talked to "Matt" the service manager. He…read moredenied receiving the photos, but said he would retrieve them from his assistant and call me back. That was 6/25/26. He never called back. i called again, three times. No response. I have talked to Corporate more times than I have talked to Matt. He told Corporate that he never received the pictures. A lie! Corporate told me Matt was rude to them and did not want to talk about our situation. Our clear coat was damaged by Kirkland while the car was in for service. $$934.55. That is probably why Matt is avoiding us and our problem. I am getting ready to file a consumer protection complaint against Lee Johnson Genesis of Kirkland due to the custom at that dealership of charging customers for recommended service work prematurely, before it was due as "preventive" maintenance not covered by the warranty. Oh, the man hours this will cause them. They should have done the "recommended" service for free, as warranty work, instead of trying to bill us for unnecessary service. And they should not have damaged our clear coat with their half ass car wash job.

Had a great experience. I sent an inquiry at 10pm and received a response almost instantly from Dan…read moreLangley. Made an appointment for the following day and drove off with the car same day. Dan and Drew made the process so easy and seamless. I noticed a few imperfections with the leather and the issue was corrected prior to me driving off with the car. I highly recommend Definitive Motors for your high end vehicle purchases. Ask for Dan Langley, he is very personable, knowledgeable and most of all sincerely cares for you making the best choice.

Patric was great to work with, professional and friendly. I found the car online, Patric did a walk…read morearound video for me, and I purchased it without driving it, did not see it in person, and shipped long-distance. It arrived in very good condition (except dirty, of course on an open carrier) and its great. Patric kept me appraised on the timelines, sent documents online, provided clear instructions. I highly recommend Definitive Motors. One last thought, after purchasing 2 used cars, I recommend having the selling dealer clay-bar the paint, if you don't want to do it yourself.

What a great dealership! They purchased my low mileage mint condition Honda Ridgeline and said…read morethat it is exactly the type of vehicle they like to have on their lot. They like to purchase clean well maintained vehicles from private parties, rather than taking their chances at an auction. The owner and salesperson that I dealt with could not have been nicer and more honest. Highly recommended - A+++. Rick C., Mill Creek WA

Fantastic customer service! I was heading home on the bus, noticed the beautiful ford escape they…read morehad in their lot so I went to inquire. From the start everyone that was there was amazing, they weren't pushing me to buy a car rather explaining the process to me being that I was a first time buyer, they helped me through the process and I got my first car! 100% recommended!