Man that was a bumpy almost 2 months to get this figured…read moreout. They made right by the warranty and my car works as it should so far! Paid the deductible and back on the road. I can't in good conscience make this a 4 or 5 star review. My emails received no response and nothing was straight forward. I don't think it's malice but that they're very disorganized. I'd recommend an admin assistant because I'm sure it is hard to sell and show cars, on top of answering phones, scheduling repairs, etc.

First off I want to say I paid cash for my Volvo XC90 June 26, 2025 . And I was very clear that I…read morewanted a bumper to bumper warranty because repairs can be rather costly . In total it was a little over 24k. And if you're wondering why I inserted I paid cash out here's why.. I didn't want car payments and I had enough saved up for a bumper to bumper warranty. All the finance boxes checked. When I test drove the car it was great for the most part. The next day I wanted to add in the hands free cigarette lighter charger.. the cigarette lighter doesn't work. The cord to open the hood latch also broken. I was informed that the car had been wiped clean. I've heard of this before but they didn't mean the previous owners information stored in the car like Bluetooth .. ALLL THE NECESSARY SYSTEM UPDATES FOR THE ACTUAL INTERFACE! Upon going to the Volvo dealership to have my oil changed (I do this with every car I purchase) they informed me that my back breaks were in the red with less than 3% on them. I called and asked how come they didn't change the rear breaks? And the response was we don't do repairs at this location? Okay but that doesn't answer how come you would sell a car to someone where potentially the back breaks could stop freggin working! Not to mention who ever did do the "repairs" on the car double threaded and didn't use any anti-seize on the spark plugs. I called and asked if they would be able to remove that spark plug because I didn't want to mess up my engine trying to do it. And as you guessed it was a no . Fast forward to October my car is starting to misfire.. take it into Volvo and I need to get my whole fuel injectors replaced. Here's where the bumper to bumper warranty would come in.. come to find out ! GUESS WHO DOESNT HAVE BUMPER TO BUMPER LIKE SHE ASKED FOR?! If you guessed me then you're a winner. Power freggin terrain . Not what I asked for after repeatedly asking for and being promised I purchased. 2,700$ at Volvo to do. Rear breaks and rotors 1,900$ . After the repairs it was still misfiring . Come to find out it's because of the computer reset . Got it updated and it's fine now, after time wasted, money wasted and stress level through the roof. And then had the nerve to send me a text message asking about my next car purchase from there.. NEVER and if I had my way all of my friends and family will also not be purchasing from here. When I spoke to them about the warranty they said I could cancel it . Okay good I'll cancel then go through Volvo where they're in-fact honest . 12/27/25 I emailed the cancellation of warranty papers back to the car lot so they can submit them. (Also submitted the forms to the actual warranty place bec let's face it , I had no faith in them to do as promised) the sales rep told me it would take 6-8 weeks to be reimbursed. Today I called the warranty company to check my status.. not only did they not submit the paper work but the warranty they gave me is also no refundable and cannot be canceled. Do not buy a car from this place.

This is based on purchasing a vehicle late March. We found the vehicle online and scheduled a time…read moreto come drive it. The car salesman was Anthony and the finance guy was Jimmy. This was my first experience buying a car from a lot. It seemed like maybe there should have been another person there as Jimmy and Anthony were balancing a lot of different people and transactions. After deciding we wanted to vehicle, my husband and I went with the financing through Global Federal CU. The interest rate was good. There were a bunch of papers to sign. I wouldn't call Jimmy the most organized, however, everything was almost signed. He did have to send me an email asking me to sign a form that was missed. I think the whole experience was around 2-3 hours. Overall, the monthly payments for a 20K vehicle is what I expected and isn't breaking the bank. If we have to use the warranties, I'll update the review. Random FYIs: Our license plates were delayed due to some miscommunication. I can't recall exactly why. Our temporary plates were expired when we drove out to get the plates. That is also when we got the spare key which was at the other lot location. This doesn't impact the overall experience for me, stuff happens. But just FYI for those who are more particular.

First Chevy 2010 Tahoe didn't last 2 weeks then died. They tried to repair it and it went another 2…read moreweeks and died. Returned it and Lost $3000.00 and 3 months down time. Traded in for a Jeep Wrangler, When it was time for an oil change I found out they had the wrong dip stick in it that showed oil good at 1 qt. low. Now with a full 5 qt. of oil the engine rear main oil seal is leaking! I would not recommend buying any vehicles from them. They don't sell certified used vehicles just problems! Your on your own with this used car dealer. Junk

I had an outstanding experience during my recent visit to CarMax Lynnwood on 2/5. After purchasing…read morea BMW at the Renton location, I decided to exchange it for a Mercedes GLA250 at the Lynnwood store. Marcus Young provided exceptional service and professionalism throughout the entire process. He, along with the management team and staff at the Lynnwood location, truly went above and beyond to ensure everything went smoothly. After my experience in Renton, I was beginning to lose confidence in CarMax--but Marcus and the Lynnwood team completely restored it. Thank you for delivering such an amazing and positive experience!

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I have never written a review but Austin's Auto deserved it! Bill (the owner) was honest, friendly,…read moreand down to earth. He made the normally stressful process of buying a car a ton easier. Finding an honest car salesmen can be difficult so I will definitely be recommending Austin's Auto connection to friends and family!

My son's girlfriend needed a new (used) car that was reliable and safe. I happen to meet Bill and…read moreafter he explained to me his business I new he could help us with this precise. I have never used a broker before so I was very surprised when Bill found us the perfect car. With in a couple days he found exactly what we wanted and he even negotiated a lot more than we bargained for. I highly recommend Bill land his company. They really take the headache out of the car buying experience.

when something serious happened to a vehicle purchased from this location with-in the first two…read moredays, and no one in any leadership position calls back to figure out a way to make it right......this company now gets a single star. Putting lives at risk and saying its normal wear and tear and ignoring concerning calls from the family is down right ridiculous. Lawsuit is gonna happen! Put my family and everyone on the road in danger

From the owner: Welcome to Eastlake Auto Brokers Let Eastlake Auto Brokers…read moreshow you how easy it is to buy a quality used car in Kirkland. We believe fair prices, superior service, and treating customers right leads to satisfied repeat buyers. Our friendly and knowledgeable sales staff is here to help you find the car you deserve, priced to fit your budget. Shop our virtual showroom of used cars, trucks and suv's online then stop by for a test drive. This is Paul Young feel free to text me and let me know when you can come in.. .( 206-999-9870) . Eastlake Auto Brokers Address: 13105 NE 124th St Kirkland, WA 98034 Website : Eastlakeautobrokers.com

I highly recommend Platinum Wholesale Auto. We were looking for and found a great car for our new…read moredrivers. Juan was really helpful and zero pressure. I will buy from them again.

Don't buy a car here. I bought a vehicle in October and it's been in the shop more than I've driven…read moreit. I had a warranty and it took 2 months for them to get back to me and provide the information needed to file a claim. The owner refused to listen to the issue and passed me off to her husband who told me he got yelled at because I confronted her about lying. Worst experience and I'm out 3k in repairs. The vehicle is broke down again. This is third time since purchasing it. I've since paid the vehicle off and would advise NO ONE to ever do business here. They would not honor my warranty or any quotes for repair. This review is for Diana Swanson VP Finance Platinum Wholesale Auto Inc. 24120 Snohomish-Woodinville Rd. Woodinville, WA 98072 Cell 206-650-5350 Office 425-487-1021 Fax 425-487-1024

Our Genesis of Kirkland experience was nothing less than stellar and exceptional from first glance…read morethrough vehicle ownership! Anthony Macht, Tim Johnson, Josh Waller, and their entire staff are basically "Genesis A+ super heroes" who exceeded our expectations introducing us to a brand-new customer experience that was anything but ordinary! My wife and I do not typically enjoy going into car dealerships because of prior experiences with "extra nonsense" but Genesis of Kirkland is just different. Never in our entire lives has a car dealership actually made purchasing a vehicle more than just a transaction. Genesis made it a brand-new customer relationship! It was fantastic from the moment we arrived they made it their mission to provide exceptional customer service with a smile! They treated us as "honored guest" with tremendous respect, courtesy, and kindness providing the added benefit of "peace of mind" taking great customer service and care to another level. They were extremely professional, very hard-working, and still managed to provide us with the absolute best, most memorable, and fun vehicle buying experience we will never forget! They communicated clearly, handled all of our concerns with a great attitude, and were very knowledgeable about the purchasing process and overall business goals. They understand your time is valuable and provided several options to help make the overall process more efficient and convenient. I cannot imagine working with any other dealerships because Genesis of Kirkland is simply the BEST! - Troy T.

Update: Finally talked to "Matt" the service manager. He…read moredenied receiving the photos, but said he would retrieve them from his assistant and call me back. That was 6/25/26. He never called back. i called again, three times. No response. I have talked to Corporate more times than I have talked to Matt. He told Corporate that he never received the pictures. A lie! Corporate told me Matt was rude to them and did not want to talk about our situation. Our clear coat was damaged by Kirkland while the car was in for service. $$934.55. That is probably why Matt is avoiding us and our problem. I am getting ready to file a consumer protection complaint against Lee Johnson Genesis of Kirkland due to the custom at that dealership of charging customers for recommended service work prematurely, before it was due as "preventive" maintenance not covered by the warranty. Oh, the man hours this will cause them. They should have done the "recommended" service for free, as warranty work, instead of trying to bill us for unnecessary service. And they should not have damaged our clear coat with their half ass car wash job.

Patric was great to work with, professional and friendly. I found the car online, Patric did a walk…read morearound video for me, and I purchased it without driving it, did not see it in person, and shipped long-distance. It arrived in very good condition (except dirty, of course on an open carrier) and its great. Patric kept me appraised on the timelines, sent documents online, provided clear instructions. I highly recommend Definitive Motors. One last thought, after purchasing 2 used cars, I recommend having the selling dealer clay-bar the paint, if you don't want to do it yourself.

I came in on a Sunday just for sh!ts and giggles to see what I can do with my trade in…read more I left with a model 3. Was super quick and easy. Very transparent with everything. Appreciate the honesty and upfront no beating around the bush attitude. Loved it, loved everything about it. Be upfront with them and they'll do the same.