I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

I have a hard time giving this company a perfect 5.0 review, but they did do a good job and I…read morewanted to write about my experience. I recently went to look at a 4Runner from them. I arrived to a shop that looked like an abandoned building, but inside was filled with beautiful classics. I'm only talking about this so that if anyone in the future decides to look into this company ahead of time, just know you are in the right spot when you pull up to a white, abandoned-looking building. Here's what this place did great, and here's where they went wrong: Right off the bat, when I walked in the door, they had the carfax report on the table and were very open about the 2 crashes the car had been in. I appreciated that. This 4Runner I was looking at also happened to have extensive documented maintenance, that was prepared and on the table for me to view when I walked in. We then took this 4Runner out to the shipyards near magnolia where I was given free rein to drive it around. This 4Runner was a manual. The clutch was seriously wrong, and it was noticeable. It did not have transmission issues, but the clutch pedal was not effective and it was tough to drive, so it was noticeable. We drove it around for a little bit and headed back to the shop where I sat down to look at the maintenance records they had available. This particular 4Runner had a lot of clutch work done, so I was concerned. I brought it up to Alex, and he recommended to take the 4Runner into their shop to get it fixed before they were to sell it. That was much appreciated. They didn't try to shrug me off and move on to another customer and try to sell a broken 4Runner for $14k to the next customer, they stopped, addressed the problem, and tried to move on. In my opinion, that's how business should be done. Kudos Here's where I believe they went wrong. They were trying to sell a 4Runner with 90% of the factory options for the price of a 4Runner that had 100% of the factory options. When you go on used car markets elsewhere, you could find that exact car for $8500-10k easily because nobody wants a 4Runner without all the 4x4 factory options. To make things worse, they were trying to sell that 4Runner with clutch issues. In my opinion, that is not how you do business. They had already taken the time to do repairs on the 4Runner ahead of time, the clutch pedal should've been addressed prior to listing or the price should've been lowered. I wish this team the best of luck selling that 4Runner, and I wish you luck on finding a car that's right for you. If you decide to come here, make sure to ask for Alex. He's about as stand up as a dealership salesman can come. I will still recommend this shop to anyone looking for specifics. To me, this shop appears to only buy specific cars that are in high demand due to rarity, price, etc. so they might have what you're looking for. I should also add that even though they had some questionable ethics, this shop was the most honest dealership I've been to in the last 3-4 weeks and I've been inside 7 different shops across the Seattle area this month. P.s. I ended up buying a truck of Facebook marketplace. I went to this shop with the intention of buying the 4Runner, but was turned off by them asking $13,900 for a 4Runner without the factory lockers and with clutch issues. You can find the same 4Runner on Facebook marketplace for anywhere between $8,500-10k because nobody wants a 4x4 4Runner without the factory lockers.

As a native New Yorker, I appreciate the no BS 'tude of Robert. He doesn't suffer fools gladly. But…read moretrust me, you do want to get your EV here. Do NOT go to Pierre Chevrolet or any other high-pressure places where they play fast and loose with CarFax, and will tell you whatever you want to here. At Paramount, they're not intense about the process. Buy it, don't buy it, it's up to you. But they know EVs and you'll get a fair, no haggle deal, and a much better experience.

Came in to potentially purchase a used Golf Alltrack they had and was pretty much dismissed as soon…read moreas I walked in. Guy never told me his name and when I asked to see the Alltrack he pointed at it and he just told us "keys are in it go take a look" then went back in to his office. After taking a minute to go over the car on my own I came back to ask about a potential trade-in and test drive, so we went out to evaluate my trade-in which came way under what Carmax/Carvana/TrueCar offered (and way under the values he was given when he researched the car on his computer, I don't think he knew I could see the screen) and I was told he doesn't do "informational test drives." What kind of dealership doesn't offer test drives of their vehicles? On top of that all the vehicles on their lot are sold as-is so there is no form of dealer warranty on any vehicles sold here. I would suggest anyone to look somewhere more reputable that offers warranties and test drives for their cars because apparently there is a serious lack of confidence here in the cars they are selling.

Cami was great to work with, she was very responsive and not pushy like other salesman I've worked…read morewith before. Will definitely be returning to EBA for my next car.

I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire…read moreexperience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough!

Smooth transaction, bought a solid 2005 Honda crv. Smooth transaction. Overall great experience,…read morewide variety of vehicles to choose from.

There are a lot of car dealers up and down Aurora, and of the used car dealers, Lucino of Super…read moreAmerica is the only one I trust. I cannot speak for a dealership I did not do business with, but have read Yelp and Google reviews. I bought a good used car here three years ago, and outside of oil changes and a few added fluids the car has gotten me to work and back home every time. Lucino and his family hand pick every car they sell. Although they are higher priced, they are worth it, because you can count on them. And should something go wrong, Lucino is quick to offer a free fix or at worst, charge a reasonable labor fee at cost, which would be rare if it should happen-- in other words, Lu is a cherry picker, and he likes cream puffs, both of which you will find here, but at this "grocer" of cars, there are no lemons. Lucino also finances in house for those who cannot go through the banks like me, and for that I am very grateful because nobody really likes taking the bus, and often the car will get you there four to five times faster. Thanks Lu and to the whole family!

Absolutely the best used car buying experience ever! These guys are complete professionals. I am…read moredifficult to deal with regarding large purchases. These fine people were patient and friendly the whole time. They not only helped me find the exact vehicle I wanted/needed but they were willing to negotiate, and helped me with my financing. Keep in mind these are used vehicles: After purchase, the vehicle had an O2 sensor go bad, no big deal. When I phoned to tell them, they were adamant about me bringing the vehicle back for repair. Not only was the bad sensor replaced but both sensors were replaced for good measure as well as an oil change, and engine test, NO CHARGE!! I was in and out in an hour. They legally had no obligation to repair anything after I left the lot as per our agreement but nonetheless... never had a dealer actually show that much care and decency. ...TRULY EXCEPTIONAL! I will go to Five Star Auto and only Five Star Auto for all my vehicles from now on. Thank you gentlemen! You are the best!

Jac, Gabe and Raymond were outstanding and extremely friendly. I got a great deal that I was…read moreextremely happy with, and the car is running great. I would definitely recommend them.

I brought my vehicle here for its second scheduled maintenance service. Just like my first visit,…read morethis one was excellent. The entire process was seamless. I was met by a staff member when I parked my vehicle and was directed to a service rep (Mark) who checked me in, gave me an overview of what was included, asked me if there was anything else that I wanted them to check out, and then directed me to the waiting area while my vehicle was serviced. I also received a short video from the technician working on the vehicle during which he provided a detailed overview of its condition: tires, brake pads, fluids, etc. when the work was completed Mark went over the service report and signed me out. The experience was smooth, hassle free, friendly, and professional. The service itself was excellent. Five stars. For comparison, my previous vehicle was a luxury brand. While the service provided at that dealership was very good, there was definitely an attitude there from the customers that was reflected by the staff. The staff was professional and friendly, but there was a completely different vibe from what I experience at Lee Johnson Mazda. Perhaps that went with the branding. My Mazda experience at Lee Johnson has been more down to earth and personable.

Me and my significant other were in the market for a vehicle and I was referred by a friend who…read moreworks here. We came in on a Sunday( I know probably not a good day to buy a car) but it was literally my only day off. Just as expected we had spotty replies from the banks because most weren't in the office. Our salesperson Dee and the finance manager Hunter advised us to put the deal on ice till Monday so we could get bank responses. We were able to get the car Monday with approval. They were super nice and made sure we were taken care of. Thank you to Dee, Hunter and Tim they went above and beyond. Our new vehicle was detailed and we got a full tank of gas plus Dee made sure to show us how to change the settings in the car as well.

I highly recommend Platinum Wholesale Auto. We were looking for and found a great car for our new…read moredrivers. Juan was really helpful and zero pressure. I will buy from them again.

Don't buy a car here. I bought a vehicle in October and it's been in the shop more than I've driven…read moreit. I had a warranty and it took 2 months for them to get back to me and provide the information needed to file a claim. The owner refused to listen to the issue and passed me off to her husband who told me he got yelled at because I confronted her about lying. Worst experience and I'm out 3k in repairs. The vehicle is broke down again. This is third time since purchasing it. I've since paid the vehicle off and would advise NO ONE to ever do business here. They would not honor my warranty or any quotes for repair. This review is for Diana Swanson VP Finance Platinum Wholesale Auto Inc. 24120 Snohomish-Woodinville Rd. Woodinville, WA 98072 Cell 206-650-5350 Office 425-487-1021 Fax 425-487-1024

K I cannot thank enough for being so patient and understanding with me when working with getting me…read morea car. Very loyal to his customers, even when others had offered him more which showed true care and thought for his customers. My experience over all was exceptional and I am happy with the car I had gotten. A beautiful Toyota CamryHybrid. Extremely satisfied with how taken care of I was and how everything was handled. Amazing experience and customer service. Thank you again K!!!!!

If you think "out the door price" means the total cost you will pay for your vehicle, Smart Motorz…read moreis not for you. We had agreed on an out the door price and I wrote my check. I was extremely disappointed to hear a month later that I owed a balance, putting my actual cost above a price that I had refused. The issue was that the estimate for registration/title/plates etc. was listed on my purchase order as $100 when the cost was actually $260. Fine, you got me Smart Motorz, I should have known that $100 was an impossibly low estimate for registration in WA and not trusted you to be honest with me at all. My bad, I has assumed you were like all other dealers that manage to get within $25 and usually give you a few bucks back when the plates come in so their customers do not feel cheated. I called the state and looked into it. Having my address and knowing that it would have taken two of these cars to go above the base weight fee, there was only one fee that was not fixed and needed to be estimated, the $18.29 RTA Excise Tax. This means $240.50 in fixed fees is the minimum possible fee. Breakdown attached. A $100 estimate is in no way possible or reasonable. Nobody told me Smart Motorz could be shady and/or incompetent that ther estimate of fees they deal eith every day could be 150% off just so that it appeared as if I woud pay the agreed price. Now I know. I asked why the estimate was so far off when picking up may plates, and was told the estimate was "random" and they blamed the state. No effort to make things right or even acknowledge that their fabricated "random" lowball estimate cost me money. To me, a deal is a deal. Whether it was gross incompetence or deliberate use of an unrealistic estimate, Smart Motorz does not deserve your business. They will certainly not get any more of mine. I'm sure there is a catch to the "free oil change" but I'm not going to waste my time finding out.