I've been a customer for too many years to count. This company doesn't care the least about customer service anymore. My pool has never looked worse. I am dropping my annual service today! Ive spent $1400.00 a year for this shitty service for way too many years. It's a shame, but Mike is not a good face/or voice for the company. They would be better off with no customer service. Good job Mike. Thanks for never scheduling my filter cleaning after three telephone calls and forcing me to write this scathing review. You will see that I've never written a review before. Good Riddance Mr. Customer Service! You should work at the land fill. I would have given this company a -10 review if possible, but alas, I had to give it one star. Jerry, you are a liar!! Your response to my post was that mike was responsive and returned my call, which he did not. Check your outgoing logs before you make that claim. Also, you postponed my cleaning when I had the leak. You didn't fix it like you try to elude to in your response. You canceled my service for three weeks and billed me for the whole month anyway. Oh thank you so much for that! So helpful you jerk. How dare you post a response that eludes to you fixing a pool leak problem that you had no hand in doing so! That claim alone shows me what a truly devious and creepy person you are. A good business owner would have probably called the customer of over 10 years, but you don't give a shit. You should crawl back under the rock you slid from. No one in our neighborhood will ever use swim chem due to the shitty service of you and your asshole response. I can't believe the lies you state in your response. mike never responded and neither did you. For you to claim that you did is unbelievable! Because you only have 2 documented complaints only proves that you do not log the calls or complaints. ive called many more times than just twice. Give us some more BS why don't you. read more

Received a request for payment of $155.00 via my bank. I do not own a pool and I do not live in the United States!

Horrible People. If I could give no stars I would. I never write reviews, but I felt compelled. These people are crooks. We were long time customers. They charged us over $600 for filter work then $130 for a single piece of hose for our polaris pool sweep. DO NOT USE THEM. EVER. read more

Inconsistent service even though I was on a monthly subscription. Have to watch them. Then they also bill for warranty work, continue to receive payments but decided that they were no longer servicing. To top it off, when I called to dispute, he acknowledged that they received payment and hadn't been providing the service but was irritated by my frustration. read more

Due to the recent hot weather, we had to add quite a bit of water to our inground swimming pool, the result of which (I think) the water turned real murky. Called Swimchem and they sent out a pool tech, Frank, within hours. He checked and adjusted all my pool settings, proceeded to work his magic and even brushed my pool. 24 hours later, got a crystal clear pool. Thoroughly impressed with this company and how knowledgeable Frank is. read more

Wanted to leave a quick shout out to Tony with SwimChem today. He came out to our home here in Elk Grove, cleaned the filter and went above and beyond and resolved the issue we were having with our pool. Very pleasant demeanor and great attitude. Highly recommend SwimChem read more

If I could give them 0 stars that would be exactly what they deserve . I'm surprised they are even still in business. Be aware ... they don't have manpower and will cancel your service with no notice whatsoever and than become angry when confronted about it. Worst customer service! read more

My wife and I switched to SwimChem more than one year ago. We were thrilled with the change then, and now after a full year, our decision to use them is vindicated every week. Our pool is in pristine condition and the young man who takes care of us (Ryan) continues in his normal outstanding fashion; spending as much time as it takes each week to ensure all is good. Well done SwimChem!!! Thanks for all you do to champion excellence and superb customer service. read more

A little miscommunication at the phone level, but I saw Art from SwimChem servicing my neighbors pool. I told him I had called and was told they weren't taking service calls now. He stated that it only applies to non contract/service calls. I explained to him that I had an issue with my motor for my water fall feature. Art finished up with my neighbor, Immediately diagnosed the problem, replaced the capacitor and added it to my service bill. He was very knowledgeable and advised me he n layman's terms that the motor itself would probably need to be replaced soon, but that it's a specialty motor designed for the particular pump I have and is no longer available. Thanks Art and swimChem for the help! read more

Our pool pump had gone out and they had a guy come out to our house, who just yelled at my elder mother and refused servicing it. When I reached out to company the said they cancelled our service, they didn't care about the customers service we received because they are short staffed, to look for another company. No accountability and definitely encourage there workers to be rude, when we are paying for a service they do not want to provide. It is sad to see how things were handled when we had been a customer for 20+ years. read more

Expert Swimming Pool service company. They provide reasonably priced weekly services. Our technician "Tony" arrives on time & explains the process of keeping our pool crystal clear. Thank you for your expert and friendly service. read more

The best pool company we have dealt with and competitive prices. Every time we have needed help with our pool we have someone out here helping ASAP and the issue is always resolved. We are first time pool owners and they are happy to answer the million questions we ask. Weekly services are always great and the staff is extremely friendly. I don't usually write reviews but I feel like I have to for this company because other companies we have dealt with don't even come close to the great service we get here! read more

Our paint inside our pool is brand new and was done by the previous owner. It barely has any bubbles in the paint. No other pool company has a problem servicing our pool except your company. read more

Swim Chem - Our pool - Pool Cleaners Near Me - Sacramento, California

Swim Chem is a dependable, reliable, and knowledgeable pool service company.

We have had pools since 1992, and have continued to grow with time. Since 2001 we have had a 20 by 40 soft side pool. So many companies came and screwed things up chemically and always had excuses regarding why the pool became green or black. Finally a few years ago we found Swim Chem! YAY!! Not one time has the pool become green or murky. We are crystal clear and beautiful year around. Our professional comes out on Mondays and we barely hear him. So considerate of our peace and quiet. He cleans and checks and puts in the perfect combination of chemicals for the day and season. Same guy every time so he knows our system. Yes, soft side pools can be tricky to balance the chemicals compared to gunite but if you are a pool company charging for services you should know chemicals. Thank you all for saving our beautiful pool. Husband was ready to fill it in with dirt with all the idiots we paid and dealt with at other companies. You are great, knowledgeable, and professional as well as best priced! Thank you! read more

Swim Chem - Green all weekend, 20 minutes after Swimchem came out! Fantastic! - Pool Cleaners Near Me - Sacramento, California

I have been a customer for over 8 years with this company and was very satisfied and thought they had a decent service for the price. However there office manager is very stupid. I sold my home and cancelled my service and stopped my credit card auto pay. Or so she said. They did keep charging my card and when I called to STOP AGAIN she says I will credit you back. Well it's been over three weeks now and still she still has done nothing. The latest thing she has told me was that the check is in the mail/no credit back on your card. The folks that come to your home are super and very friendly but if you have a billing issue BEWARE !!!!! read more

Very responsive and gave good direction on what I needed to do for a start up on my pool. Reasonable rates as well.

Swim Chem is a company I would never recommend to friends or family. Not only is their service sub par but their customer service/billing is atrocious. We canceled their service and they kept billing us for a few months. I didn't know this until today when I realized I was in collections!! Collections for services never rendered. Very unfortunate that a local Sacramento company is so unethical. read more

Worst pool service. Never any communication, they just throw chemicals at the pool instead of trying to figure out why our pool was forming algae. Never gave any suggestions just oh let's put in algaecide. Being a new pool owner I didn't really know what was wrong or right I put my trust in this company and now I'm left with a green pool, super high alkalinity, high phosphates, high ph and low salt levels. Plus I'm out $300 dollars in other chemicals to try to fix this mess. Oh did I mention they only come out 2 times a month... after much research you should shock your pool once a week, add acid for alkaline levels and add a stabilizer to keep the pool crystal clear. So why do they come twice a month?? Because they said so they didn't have to raise their prices for service. I'd be more than happy to pay if I got superior service. This company is a waste of money. read more

I recently inquired into getting pool chemical service and the seemed to be the cheapest around. The price was $47. So called them up and they at first didn't want to honor a coupon I had from Angie's list that was $30 off start up water conditioner. They told me the price was more then that to start up but they would look into it. So they called back and honored the coupon. They set up schedule for my service which would be every other week since we are in fall. When they came out they said it wasn't worth it to them since my pool has some cracks apparently. The same day I had my neighbors pool company look at it and for $65 he was able to maintain the chemical balance, clean baskets and clean the sides of pool ONCE A WEEK! For this I would rec bobby pool service if you are in the Vacaville/Fairfield area he does a great job, never had my pool so blue read more

I called to report my pool had some algae, no doubt due to the epic winds we have seen in Vacaville in the last few months blowing organic matter around. Swim Chem had someone at my home addressing the issue within a couple of hours. This company provides outstanding customer service. This is the first time in 16 years as a Swim Chem customer that my pool water was anything less than perfect, and they were on it like Snap! I highly recommend Swim Chem. read more

Our pool has been serviced by Swim Chem for 40+ years and we never had any problems. However, after all these years, the pool water finally experienced a cloudy problem. Chris from Swim Chem not only resolved this issue with our pool, but came back several times to check to be sure of the resolution . We are very satisfied with Swim Chem. read more

I adore Frank! He is a great pool guy! He lets me know what's going on with the pool and he very cautious with our gate. We have dogs and I'm always worried they'll get out. It sounds silly but if you have dogs on a busy street you get it. The price for chemicals I feel like it's reasonable and I don't have to do anything. I love it! read more

Swim Chem - After we love swim chem - Pool Cleaners Near Me - Sacramento, California

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My experience with this company couldn't be any more polar opposite from the reviews I have read on this site. We are owners of a brand new pool and a neighbor who swore by their professionalism and reliability referred swim Chem to us. We have been nothing but blown away by their assistance in ensuring that our new pool was up and running in the most efficient way. Rodney, the amazing water chemist is quite impressive with his aquatic chemistry knowledge. In order to fill our pool this year, we had to use some questionably untreated water. I was SO NERVOUS when I saw that our original pool color was brown and murky. Rodney went out of his way to make sure he was at our house everyday for the first five days testing and treating the water in our pool. I have to admit, I was skeptical...but within five days our pool was a beautiful oasis! I was shocked and more than pleased with the transformation! Then there is John! Who has been our pool equipment savior! Not only did John take more time than ever expected to explain how our new pool equipment worked, he assisted us with the programming to make sure our system was working at its best potential while running economically efficient. The changes he made to our daily programing saved us substantial money monthly! I don't have much to comment on their administration staff, other than my initial phone call to book an appointment and get pricing was pleasant. But I can't say enough positive things about the staff Swim Chem has in the field! I don't know about you, but I like to put my money where it counts...and care taking of the pool is what is MOST important to us! I will HIGHLY recommend Swim Chem to our friends who have pools or who will be putting them in the future! Thank you for getting us started in the right direction! read more

Great service. My pool looks as good as it did when it was new. Very responsive too. Highly recommend.

I was a customer for 12 years and have seen them dump chemicals into my pool without checking the chlorine or ph levels. Also told them not to put as much chlorine into my pool but they don't listen as the owner said I don't know anything about pools. My advice is go somewhere else DO NOT use the company!!! read more

Swim Chem services our pool and has been for the past 6 years. They do a great job. We also hired them to install a new heater for our spa. Art was professional, extremely knowledgeable, and completed the job in a timely manner. Definitely would recommend Swim Chem for pool service and maintenance! read more

I have been with Swim Chem since 1999. I have had the same Tech Tony L. keeping my pool clear, clean and up and running. Will not go anywhere else as long as Tony is my guy. He is a professional in every sense of the word. We now consider him part of our family. Swim Chem has never let me down. Thank You Tony for the great job you always do. read more

These people are the worst and Kelly is very rude! We cancelled our pool cleaning service when we moved but apparently they "didn't get the message" and kept coming for two more months. We weren't there any longer and were trying to sell the house. We finally saw a note on the side porch door from them with a balance. We called them up and wondered why they kept coming when we had cancelled. They had no answers but said the driver/pool cleaner did not know. They would not back down and we had numerous calls. We told them we would not pay for something we had cancelled. Never heard back from them. Low and behold a few years later we run our credit and they sent us to collections. These people are awful and if you are thinking about using them...think twice. There are other companies that are around the same price. I cannot say it enough! DO NOT USE!!!! read more

Have used Swim Chem for 14+ years, they always kept my pool sparkling clean, technicians are always friendly and knowledgeable, pay 1 year in advance and save money! read more

I don't have much experience with pool companies, and that's the way i prefer it. They're cheap, and I hardly notice them other than the bill on my credit card. I have an old system that probably should be replaced, but they do a great job doing the repairs i need on a tight budget. read more

One of the less expensive pool services I've looked into (for chemicals). We've been using these guys for over a year and have never had any problems. They even gave us a month free when we referred a friend! read more

Excellent service. Always giving advice and great at installing equipment. Bought a new pump and I am so glad they installed it. Best recommendation they are fairly priced and affordable. Thank you for keeping my pool in shape. read more

The chemical service has been excellent and reliable and their service on our pool equipment has always been very prompt and very good.

I WAS COMPLETELY RIPPED OFF. DO NOT AGREE TO ANY OF THEIR REPAIR PRICES. I spoke with Mike and set up chemical service which was supposed to start the day after his supervisor came out to check my pool equipment. On the "initial service" call which was the next day, Mike called saying his supervisor Rodney was at my house and I needed a new belt kit, the part was about $20 and "labor" was $30. I was on my way to a meeting and didn't have much time for questions or to do any research myself so I agreed. After I get back from my meeting, I had a voicemail from Michael saying that Rodney said I needed a back up valve which was $170 plus tax, and said " you do need it for your sweep". I have a family friend that does pool service but he lives too far away. When I called him asking about this he said that that is a $50 part for my type of sweep and that was a complete rip-off. I immediately called back, explained this to Mike who wasn't surprised that I was cancelling service. A few days later I get a call from Kelly who said I owed more than $300 dollars. When I explained to her the phone conversation and voicemail I had from Mike she said she'd call me back. Apparently she was quoting me the wrong price, HOWEVER, she said I owed $49.95 for the belt kit (which is only a $20 part), $44.95 for the swivel (which is ONLY a $6 part and literally just snaps on, my new pool guy says most companies don't charge you "labor" fees since it takes maybe 5 minutes to put on), and also charged for chemical and conditioner - in total it was $128.45 for this visit. I looked up these parts after the fact. I could have spent $6 and put the swivel on myself. Also, I hired an independent contractor, he inspected my sweep's back up valve and it was working - THEY WERE GOING TO CHARGE ME $170 FOR NO REASON. I'm telling you all this so you know I am not a crazy person who is complaining for no reason. I'm also telling you all of this so you don't get ripped off as well. I don't know if they thought I was stupid (I'm not - I'm a nurse) or that just because I am a single woman it is okay to mark up the prices because I wouldn't check to see if I was being cheated. Either way I am appalled at this company's behavior and audacity. read more

We have used Swim Chem for many years and have been very satisfied with the service. Recently we had our pool replastered and Swim Chem is doing the start-up work. Rodney came out to check things and showed me how to clean the filter in preparation for the start-up. Actually he pretty much cleaned our filter in the process of showing me what to do. This was not part of his job but he did it anyway. He also gave me some useful advice on what I would have to do. To sum up, after many years of using Swim Chem I am still an enthusiastic customer and am happy to recommend them. read more

Our most recent experience has been poor. Before we switched from Swin Chem we had them for 23 years. In Early 2020, they indicated that our pool service would go from weekly to every other week service for the same cost. We indicated that our pool required service every week and we would be willing to pay more. No, was their reply. Then, they placed a floating chlorinator in our pool stuffed with chlorine tablets which caused a problem with the chemical balance. 2 pool companies indicated that you never stuff the chlorinators with tablets and that weekly service for our pool is necessary to keep the chemicals in balance. Then, they charged us for a filter cleaning which our new pool company said could not have been cleaned properly by them since the filter was clogged and dirty. Swim Chem is still charging us for the filter cleaning and when I called to discuss they said they would call back. That never happened. I don't know if this is correct, but, I have been told they are under new ownership. read more

This company is great to work with and they have very low monthly service costs. I also had them replace my pump and they did excellent work and advised based on what was best for me. Very trust worthy business to deal with. read more

Integrity is the single most important in any business. While Swim Chem did a fine job of doing the start up of my newly plastered pool, I had problems with them with the upkeep of my pool. On two locations, some of my personal chemicals were used to maintain my pool. The whole premise of having them do the chemical service, was that they would use their own chemicals. Last November I found that 2 gallons if my acid bottles had been used. I called them to ask them why they were using my chemicals. They agreed to replace them. This happened again in January, after I had cancelled my service. They insisted that they use their own chemicals yet almost two gallons of my own acid were missing. While I don't thinks that using clients' chemicals is their policy, clearly some of their staff are doing this since it happened to me twice. It is the company's responsibility to ensure that their staff do their jobs with integrity as it reflects on the company as a whole. I will never use them again. read more

Swim Chem was recommended to us for new pool startup. They did a great job. That was Nov 2013. We were gone for a 2 week period in May 2014. Upon return we noticed a DRASTIC color change in our pool (White spots). Numerous phone calls were made, emails were sent & a few visits were made. The president of their company sent us this in August: "As per our discussion this morning, I will return to your pool next Monday 8-11-14 and begin an in-pool acid wash to attempt to remove the whitish discoloration on your pool surface. I will not charge for this process." Great news but then we received this: "The process to remove the white from the pool surface has been completed. We have returned the water chemistry to the proper range and reset the controller as it was previously set. As I told you, I cannot keep the water chemistry in a state (long term) to prevent this from recurring without causing etching to the plaster. I will come back and check the water again on Monday. I will give (worker's name) special instructions for when he services the pool on Thursday 8-21 and 8-28. The visit on 8-28 will be our last visit, as I previously told you we could not service the pool to meet your expectations for the appearance of the plaster without affecting it in a negative way. We are new pool owners who were relying on Swim Chem to maintain the chemical balance. We never got a direct answer as to why we had a complete change of pool color and white spots in the 2 weeks that we were gone, just an email stating they were done. Go figure! We would never recommend Swim Chem to anyone. read more