My wife and I had a great experience yesterday when we took our one year old daughter to the trial swim session before deciding if we should pick this place to help train our daughter on how to swim. My wife reached out to them first and exchanged messages through email. Before we showed up, she had to use the app to sign the documents. Even though she did, she kept getting the alert to sign the documents. We found parking just fine and where swimright academy is. Emma who was working the check in desk was amazing and polite with us. Cash was the instructor and he did an amazing job with our daughter even though she was crying. He was very helpful on what class would best serve us and our daughter. We chose the private lesson first to see how it is but we'll be trying the baby and parent session next to decide if that one is better for us. read more

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I wish our experience had been better. We went for several months of private lessons. Each lesson was 20 minutes long, and my daughter would be asked to work on the exact same thing, doing a back float. After several months she can't do the back float for as long as they'd like in order to progress her to anything else, but the program is completely linear, so if your kid can't back float independently for a long time, then they won't teach them to do anything else. It is a busy, loud, revolving door of kids coming in and out, and they move right to the next kid when yours gets out of the water, so there's not really time to talk to the teacher about what they will try differently next time. Trying to call the office is no use unfortunately. I've never gotten through. I wouldn't recommend this program for kids who need a tailored approach or who are nervous in the water. Maybe if your kid is already a great swimmer. read more

John has been our instructor at Swim Right Academy since March, and we couldn't be happier. My son Vardan feels confident and comfortable in the water only with John--his calm, patient, and encouraging approach makes all the difference. He has a natural way with kids and knows exactly how to motivate and guide them. John also handles stressful situations with ease, creating a positive and supportive learning environment. The academy itself is also excellent--well-organized, clean, and very safety-focused. We always feel confident bringing our child there. We're truly grateful for both John and the Swim Right team, and we highly recommend them to any parent looking for quality swim instruction in a safe and welcoming setting. read more

SwimRight Academy - Great Reviews, But Our Experience Sank This is not a review of instructors, as our trial went awry. This is a review about poor communication and customer service. We were really excited to try SwimRight Academy after reading so many positive reviews about their instructors. The onboarding experience is clunky and not very customer centric because you can't get someone on the phone to answer simple questions. Communication is only done via text, and several of our questions just went unanswered. Then before you can even do a swim trial, you're required to use their app and accept pretty extensive T&Cs (again, without answers to questions). It would be nice if they at least had a chat function for simple support questions, but unfortunately they do not. We were willing to deal because we'd heard good things about the instructors and we wanted this to be a magical first swim experience for our little one. We hyped our child up all morning, drove across town, parked and got through security, and arrived at the pool with time to spare. Here's where things went sideways. We were never told to go to an office before the lesson, only to check-in. We entered the pool to talk to the SwimRight rep seated by the pool with an iPad, and we figured that was check-in. She confirmed our names, told us to wait at the far end of the pool, pointed out our supposed instructor, and told us to wait there until our name is called. We sat there--patiently--for 20 minutes with a squirmy toddler on our lap, excited and ready. We even double-checked with the rep, who assured us again we were in the right spot and even introduced us to the instructor as her next client. Turns out she was new (no blame there--we've all been new at something), but we were pointed in the wrong direction and never properly checked in. After checking with a different rep about when we were going to get called, we were asked to go to the office. Instead of an apology, the first thing the office rep said was, "Why didn't you come to the office first?" Um... because no one told us to? I get that things happen. But what was disappointing wasn't the mix-up. It was the lack of empathy. We weren't looking for freebies or dramatic apologies. Just a little kindness and understanding would've gone a long way. Instead, we left feeling like the bad guys... and with a very confused and heartbroken toddler who never got to dip her toes in the water. On a positive note, the instructors appeared to be doing a nice job and the facility is perfect for early swim lessons. If you can deal with ambiguous communication and onboarding instructions, you may have a nice experience. Final verdict:- Swimming Instruction: N/A - Customer Service: 0/5- App Functionality: Needs a serious upgrade- Toddler's Disappointment Level: Off the charts We were genuinely hoping to build a long-term relationship with SwimRight. Sadly, we'll be looking into alternatives. read more

I am immensely grateful to the entire team at Swim Right Academy for the incredible progress my son has made over the past year. Today, he successfully completed the program and is moving on to Pre-Team! A special thank you to Cristina , Oscar, and Snejana for making our lives as newly arrived immigrants, who speak little English, so much easier. Your kindness and support meant the world to us. Huge thanks to his instructors, Alexi and Antony, for their patience, dedication, and excellent teaching. We truly appreciate everything you've done for our family! read more

SwimRight Academy - Swimming Pools Near Me - West Hills, California

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SwimRight Academy has been great for our son! We were here for mommy and me classes in 2019, and those were great classes! We then stopped due to the pandemic. We restarted at a different swim school for group swim lessons. Felt like we needed a change, and we were back at SwimRight Academy! Now that we have a comparison, I can truly say we are happy with the switch. I value and respect the instructors who follow the structured plan. There's a book with skills listed for each level, which is so helpful to know for a frustrated parent who just wants their kid to swim already. It's a slow and STEADY approach with repetition. Each level has a safety skill, which I really like. There is a sticker reward system for each achievement. There's a mini podium where they are recognized when they graduate to the next level. The shower area is clean with mostly a good draining system. That's my pet peeve; water needs to drain and no strangling hairs!! Soap is provided as well. The school uses the pool at De Toledo private school, so the facility and parking is great. There's a lot of security with stop points to sign in/out. The pool is heated and chlorinated, but my son does get a bit cold. There's 4 to a group, and they utilize a standing frame. Bleacher seats next to the pool give a great way for viewing. read more

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We are so grateful we found SwimRight Academy for our child. Our son is autistic and it can be challenging to find instructors that work well with him. Jaxon is amazing, he's very patient with our son. Even on days our child gets overwhelmed and has a meltdown, Jaxon is able to get our son to calm down and participate in the class. Liam has become a very strong swimmer and I know it's because of Jaxon. read more

SwimRight Academy - Swimming Pools Near Me - West Hills, California

Yesterday, my children graduated from the Swim Right program, and I want to express my deepest gratitude to everyone at the academy. Over the past ten years, I have spent countless hours here with both my older and younger children. Today, as all four of them have become confident swimmers, I feel immense appreciation for the dedicated instructors who guided them along the way. I would also like to give special recognition to the director, Snejana, whom I have known for more than a decade. Every time I walk into the pool, I feel a sense of home, as if I am meeting old friends. It is truly remarkable that this company has been able to retain its incredible staff for so many years. Thank you for everything you do--I wish you continued success and prosperity! read more

SwimRight Academy - Swimming Pools Near Me - West Hills, California

All three our kids learned/learning to swim at SwimRight Academy. We started going there when it was still called LKSA more than 10 years ago in JCC in West LA. The learning program is well balanced and they are teaching to swim "right", as it says in the name. The levels are properly prepared for different learning stages and kids love completing the milestones by getting stickers in the book and progressing to the next level. Our oldest child is now swimming in the team professionally and showing great results. Currently, our 2yo is learning to swim at West Hills. I cannot speak highly enough about my experience with SwimRight Academy and specifically about the incredible swim instructor, Oscar. From the moment I enrolled my child in swim lessons, I knew we were in excellent hands. Oscar's dedication, patience, and expertise are truly unmatched. Not only did he make learning to swim a fun and enjoyable experience for my child, but he also instilled confidence and important water safety skills. Oscar's ability to tailor lessons to each child's individual needs is exceptional, and I am continually impressed by his professionalism and enthusiasm. Thanks to Oscar and SwimRight Academy, my 2yo has made remarkable progress in the water, and I couldn't be happier with the results. I wholeheartedly recommend Oscar to anyone looking for top-notch swim instruction for their children. read more

SwimRight Academy - Super Bowl Splash Meet 2024 - Swimming Pools Near Me - West Hills, California

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The day before my swim session, they sent a reminder, and then three hours later, they texted to cancel the appointment. However, no one responded to my attempts to reach out. And then on the app it said that my appointment was moved to a different time. It definitely seems like they have a communication problem. It's very unfortunate because I was looking forward to attending. read more

Love their teaching approach. My daughter looks forward to these classes every week and is progressing really well. All of the coaches are kind, patient and friendly. Their app is super user friendly. Love that we can report absences, book make-up classes, transfer enrollment, make payment, etc directly in the app. Swim Coaches Alexi, John and Allison are exceptionally good. read more

I have been taking both my kids here for swim classes for 6 years, it's good and they have learnt the swim techniques

My daughter has taken a variety of different swim lessons from various locations. It was always a fight to get her to even get in the pool for her lessons and after multiple summers of trying she still could not swim. When we got to SwimRight we found a different approach that worked great for my daughter. They went slowly and allowed my daughter to gain comfort and confidence and she has been thriving. I also love that this is a year round facility so the progress we made over the summer will continue throughout the year. read more

SwimRight Academy - Swimming Pools Near Me - West Hills, California

Love that place! Instructors are amazing. Staff is very helpful and kind. Would recommend at any age read more

My son has been swimming with SRA West Hills for a few years and he enjoys the classes and the staff is very professional and attentive. It's a great place to bring your child for swimming lessons! read more

Very very clean and very nice teacher and staff Thank you for teaching me how to swim. I really enjoyed. I highly recommend read more

Great place, great instructors, and clean facilities. A hidden gem, highly recommended for beginners or non beginners. My daughter loves her instructors. 100% recommended read more

SwimRight Academy - Swimming Pools Near Me - West Hills, California

The school where the pools is at is really nice, clean and the waters is heater too.. The teacher are nice with the kids ... If you with can shower after swim class too... I like this place ... read more

My son has been in the Swimright program for a year - starting at age 4 in the group lessons. It's been great for him to learn how to take instruction and develop necessary water skills. The swim instructors keep him engaged, we've been with Jaxon and Doreen. I plan to enroll my two other boys in the group lessons when they turn 4 so they can have the same great experience. read more

SwimRight Academy - Swimming Pools Near Me - West Hills, California

2nd time back here. So glad we came back. We found Coach Christian for our 7 year old son who's going on a whole year of non stop lessons especially because he has such a great teacher. Tbh all the teachers are great here but Coach Christian is the best. read more

Need to say Oscar is the best teacher and everyone need to learn from him! My baby was with one other instructor who we liked less, she was less active, we did the lesson alone! We commented on this but received an answer that it was the instructor and we would deal with her, we simply moved to another class. We stopped the lesson because the water is very cold and not suitable for the little ones, the pool must be a little warm, it's about babies anyway! Those who want to register only with Oscar read more

Amazing location, nice and super clean water! I have been taking my 2 1/2 years old daughter for swimming lessons and she loved them, she has been learning a lot and it's not afraid to be inside the pool anymore. Her teacher Cristina is the best. read more

SwimRight Academy - Cristina and my daughter in her swimming lessons! - Swimming Pools Near Me - West Hills, California

I want to express my gratitude to the entire team of SRA West Hills. You guys are very attentive and professional as well as the CSR staff that always makes a good first impression. And the highly professional instructors working at West Hills who are just the best. My son was afraid of water and now he looks forward to every single lesson with his instructor Lucas who had changed my son's whole perspective on the water and made him enjoy swimming while also learning how to be water safe. So a huge thank you to the whole SRA staff and especially Lucas! read more

I'd love to recommend this because the class itself is helpful and fun for my child... When it actually happens. Classes are cancelled ALL THE TIME. Like we've probably had at least as many cancelled as we've attended in 3 months. And they don't even give you any notice. Sometimes we get a text that it's cancelled as we pull into the parking lot! Sometimes we don't even get any notice at all and just sit there hoping someone shows up... Which is so sad for a toddler after putting in all the energy to prep them and get them there and get them pumped for it. They give you "2 for 1" makeup tokens when they cancel... Which really means absolutely nothing if you can't trust that the classes will actually happen. We're trying to get our tokens spent and then we will probably go elsewhere because this is just too disorganized and frustrating. Parking is another difficult part of this location. The lot is almost always full and there is not street parking close by. I've called a number of times to speak with someone about these issues, but it always goes to voicemail and I haven't gotten a call back. read more

Too much over turn of the instructors. Good ones stay very short time. So much different ability, enthusiasm depending on the instructors. My daughter's private lesson is only 20min and some of the instructor show up late or finish early. So we always did double 40 min session. The most of the substitute teacher gets are not vested just passing g time, not looking at the students but too busy chatting with other instructors. So me never gets in the water. The office want to cram you in so they always recommend the group lesson which too many kids are swimming in both lanes and there is no way a one instructor pays attention to 6-8kids. One time the instructor finished and walked away and my daughter didn't hear the class was over and she was left in the pool. If you find a good instructor, it's great. read more

My daughter loves her swim teacher and we have always been treated well. Highly recommend swim right in west hills if you want your kids to be water safe! read more

Oscar is a phenomenal teacher. He teaches the Parent-Tot class and I feel that in the past 6 months, my 12 month old has made significant progress in becoming water safe. He is calm, confident and has a calming energy that makes learning to swim such a positive experience. read more

Amazing staff and very clean. My daughter loves the instructor, Christian. LOTS of space for kids to swim in the pool. Highly recommend and pricing is decent. Cheaper than Water Wings. read more

My son started going here over the summer and loves it. He has progressed and learned a lot since. He went from no experience at all to being able to do a full lap on the pool. I love his instructor Jaxon. He really is a good teacher, has a lot of patience and explains everything to both the student and the parents. Facility is clean and organized. Highly recommended. read more

Low staff and kids are packed into each class...I've beer sending my son here for more than 4+yrs and recently I haven't been happy with their service read more

The program is fantastic. One of the best around. They will get your child swimming. We've been customers for around seven years. My only complaints are the high turnover in staff and I can't make up a session if my daughter misses for pre team. read more

We love the parent and tot class! Our little one gets to get familiar with water and spend quality time with us. Can't wait to start the private classes and get our little one the skills to be in the water. read more

Love most coaches! Very professional, friendly and know how to communicate with kids. The downfall of this place is office staff can be unprofessional and rude read more

This is a very good place for your child. Anyone can be taught to swim here. very nice and professional place.

Best investment I have ever made! My daughter loves it and is learning so much. Private lessons are the way to go. read more

My daughter has been taking private lessons at SwimRight Academy for over a year now. I love the school's emphasis on technique and it's structured learning plans that each child follows. My daughters instructor is nice but she makes it clear to my daughter that the class is a lesson and she is there to learn! Anytime her instructor is absent, she is assigned a substitute who can look at her sticker book and know where to pick up on the lesson. I am giving 4 stars instead of 5 because I wish that there was some down time for the instructors between lessons that would allow them to speak to parents after the lesson and still be on time for the next lesson. This would ensure that each child gets their full 20 mins for learning. read more

Lots of available times, nice pool and changing facilities. Teaches a new skill each time. Our kid loves the class. read more

Our instruction Lukas is amazing. He's gentle and doesn't push too much, listens to what we have to say and works on things at my daughters pace. Would recommend SwimRight and Lukas 100% read more

SwimRight Academy - Swimming Pools Near Me - West Hills, California

My 4-year-old tried a few places before, but we saw zero progress. However, he had been developing amazingly at SwimRight. I would definitely recommend to any parent. read more

Great place to learn swimming. My son went there for 3 years. He was very happy and comfortable with instructors.