I decided to give this grooming salon a chance because I live in the area. I brought my baby Yorkie in for a simple summer cut, but the experience was extremely disappointing. The haircut was uneven, and when I picked him up, i was scratched by his long nails because they hadn't even been trimmed. I took him back inside and asked them to finish the nail trim. When the groomer returned him to me, his nail was bleeding. Instead of acknowledging the mistake or apologizing, I was told, "Oh, that's normal. Sometimes they bleed." While minor bleeding can occasionally happen if a nail is cut too short, it should not be dismissed so casually. My dog was injured because his nail was cut too deeply, and the lack of concern or accountability was unacceptable. I trusted this business with my pet, and they failed to provide even basic grooming services with appropriate care. Based on my experience, I cannot recommend this grooming salon. read more

I lived in Sylmar for four years and on my last day before relocating to central California, I called Sylmar Groomers last minute and happily they took my baby in. The gentleman was very carting and my little princess adores him. If I am back down in LA for visits I'll definitely bring her back. See her happy groomed face? Thank you so much. read more

Sylmar Grooming - Gracie - Pet Groomers Near Me - Sylmar, California

They where amazing very friendly people I recommend them to you guys my pets love them

If I could give this place a -5 star review I would! I am sooooo upset and disappointed with my dogs hair cut. If you want your dog traumatized and physically hurt then come here! To start off they left bald spot patches on his back and stomach. They didn't even trim his nails when they said "they did". They burned his ear and trimmed it unevenly. Honestly a 5 year old would've done a better job cutting my dogs hair! The people that did this to my dog need to be fired ASAP! But like I said if you want to pay for your fur babies to suffer then I would definitely come here! read more

Good service I definitely will recommend them to you I will be coming back to them soon my dog loves them they are very nice people

I took my dog puppy there and I loved it I would definitely be taking him back to them I definitely recommend them they have excellent business read more

DO NOT TAKE YOUR PETS HERE. I took my cat for service today at this establishment in Sylmar. I was very optimistic because someone I know who takes their cats here recommended me But may I just say that I am extremely disappointed with the results. my cats hair is extremely uneven, chopped. And his claws are extremely short up to his skin. Is this a common issue you guys have with cats because I was not expecting this. The worst part is that I paid full price and didn't noticed he looked like that once I got him out of the carrier. His ears were still dirty claws and everything else too. He's probably traumatized. I regret taking him here, if they can't work with certain animals they should establish that read more

Sylmar Grooming - Pet Groomers Near Me - Sylmar, California

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I have been going to Sylmar Grooming for many years and recommend them for their good service at a fair price. Thank you Rick and staff for taking care of my dogs (Rex and Chewy) past and present. read more

I'm not the person to go out my way and down talk on a business that's trying to thrive but what i experienced with my dog today felt like it was only appropriate to say to any future customers to note. Taking my dog felt weird and the atmosphere didn't feel right. I understand it's a dog groomer and there would probably be hair but holy was there just pee and hair everywhere on the floor. When receiving my dog I noted that he was patchy and distressed from who knows what. He acted super different and started to throw bites when he never threw a bite in he's 1 year of living. I felt like they mistreated him and just didn't care about my dog in general. I took my dog to another groomer in lakeview and they said he was a sweetheart and affectionately nibbled their arm. Honestly a horrible experience with the Sylmar grooming store. Take this information as you want. read more

They provide very good service and our pet was ready as agreed...on time. They are great with the Animals.

She had a bath. Groomed and nails clipped. Did a wonderful job! I highly recommend them.

HORRIBLE! Dont bring your dog here ! They don't know how to trim nails at all!!!! They trimmed my dogs nails extremely short & left her bleeding! Never coming here again. Don't make the same mistake I did coming here. read more

I have a cat who has been getting groomed since she was a kitten and going to this grooming spot before it got bought by these new owners for about five years. they took a giant chunk of skin off of my cat. They completely cut it off the worst part is that they didn't disclose what they had done that same day. the following day when I went to go show them with pictures what they had done, they tried to deny it and said that maybe she had gotten hurt at home. Totally ridiculous and really rude. ever since these new owners took over it's not the same place. Do not bring your pets here! Edit: surgery was required due to the massive wound left behind read more

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I definitely recommend this shop. They do great job I'm very happy and they treat my dog very well. People are very friendly and welcoming. Thank you Sylmar grooming.. read more

Just plain awful. I made the mistake of stopping in because all the errands I had to do were in the general area. And if I could sue them, I would. I took my dog (that I've only had for about a month now), and specifically asked for only a bath, since he had already been to another place 2 weeks ago and did not need any sort of trimming at all. The next thing I know, he had his nails trimmed super short. But worse than that, someone I'm guessing it was the gal who looks 16 and it's her first job, not friendly at all, bad customer service), shaved the fur on one side of his body and took way too much off. The poor thing can't stop scratching, so I'm sure it's irritated. I wish they would do that to themselves so they'd know how uncomfortable, and possibly painful it is. I'll steer way clear of this place, especially since it was more expensive than what I've been paying so far. read more

Customer service! Lost my dogs collar, they put it on another dog. I get calls from telling me they found my dog! They couldn't even give me a call to apologize or acknowledge that they messed up. read more

POOR CUSTOMER SERVICE !! Lost my dogs collar, they never called and apologized. They put the collar on another dog that does not belong to me and now I get calls that they found my dog. I DO NOT RECOMMEND THIS PLACE!!!! read more

I've been coming here for over 12 years . Friendly staff . I always request lily here for my dog she always leaves my dog freshly groomed

They seemed changing manager. I've been a loyal client and they quoted me overpriced. The new manager was rude when I told my concern of their overprice and told me to go elsewhere. Well, good bye, my cats would not go back here again. And we found another nice cat groomers with reasonable price and good customer service. read more

Best grooming company i have found! They are very respectful to your choices if what grooming service you want for your pet and will also give a alternative professional decision if the pet has any sensitivity or coat issues..they treated my dog with so much love and tenderness I will definitely take my dog back for more grooming services read more

Do not bring your dogs here. My dogs nails were cut insanely short, to where his veins were exposed. ALL OF HIS NAILS, not just one. I went to take him grooming not to hurt him. Apparently they don't hire people that know what they're doing. read more

Sylmar Grooming - My dogs veins exposed - Pet Groomers Near Me - Sylmar, California

I took my German Shepard for grooming and I loved everything that they do in this place. Good prices and great costumer service.

good place, good service my dog always happy, good price.good groomers. They use organic shampoo.

I love bringing my dogs to sylmar grooming because he has a skin condition and they know how to treat him well and he looks beautiful when I pick him up and my wife brings in her cat they do the nails they do shed them and fluff them up and looks amazing thank you sylmar grooming read more

I love this place the prices are very reasonable. And i seen the staff in action they treat my dog very well . Thank u sylmar grooming

Nikki loves his new look! He was a shelter rescue and recently found a home. Thanks!! read more

Sylmar Grooming - Nikki loves his new look! - Pet Groomers Near Me - Sylmar, California

Do not bring your dog here! It is twice now that they do a horrible job on my dog! I dropped off my dog and mentioned to them TWICE not to shave the dog because the first time I took him in they shaved him completely, I was extremely clear in my directions on how I wanted my dog, he was not matted , he has soft straight hair as you can see in the photo. Typically when you take a dog to a groomer they take about 3-4 hours which is reasonable, it wasn't even an hour when they told me my dog was ready which was super fast! I pick him up and see he is shaved completely and I'm in shock I ask them AGAIN why they shaved him and they can't even give me an answer. I'm so frustrated and I'm looking at my dog he still looks dirty , they didn't even clean his ears , my dog also scratches his body when he is dirty and was scratching when I pick him up I honestly don't even think they took him a bath!!! Whoever the owner is needs to make this right ! They did not even offer me a discount and I wanted my money back! I will never be back here and will also be posting this on my socials to keep individuals from coming to this place that is poorly ran. read more

Sylmar Grooming - Horrible job they shaved my dog completely when I asked them not to - Pet Groomers Near Me - Sylmar, California

EVERY POOR CUSTOMER SERVICE and POOR ANIMAL HANDLING. My mom took our cat in yesterday and he came home with a very hurt leg. He's limping and walking very slowly. We even informed the women that he was elderly and fragile before we took him in. When he came home he struggled to walk so we called and the woman blamed my cat for it saying he was "moody and they should have just shaved him." She never apologized and did not tell us he was injured when we picked him up. We understand grooming a cat is difficult but these are supposed to be professionals. We will NEVER RETURN TO THIS GROOMER with any of our current of future pets!!!!! read more

Sylmar Grooming - Pet Groomers Near Me - Sylmar, California

glad I found this place, reasonably priced, very professional and the people there are so nice. Our dog Minnie was pretty scared but they took her and let us know that they'd let her get comfortable and they d let us know when they were done. Couple hours later I get the call saying she's ready. They even clipped her nails! Thank you so much for that. read more

If I could put zero I would. We took our dog on Friday to be groomed, and when my daughter pick him up, she said he was very uncomfortable and scared. She said he had been groomed horribly and was patchy. When I called the next morning because they were closed when I was able to see him they stated that the owner groomed him and that he was had to cut and instead of calling to let us know they groomed him down to almost the skin and has razor burns from the machine. Not only did he come home with a horrible cut and came home with not allowing us to touch him and scared of noise that had him hiding under the table. He is a very happy and loving dog all the time. I will never be returning to the place and will be going to the better business bureau and filling a report. read more

Thank you Sylmar Groomers . You guys did a fantastic job . This was there first grooming experience which was great and they be coming back for there follow up. See you next time read more

Sylmar Grooming - Penelope and Bruce are happy with there grooming . - Pet Groomers Near Me - Sylmar, California

Please take your pets somewhere else to get groomed They took the absolute easy way out and shaved my poor dog down to the skin leaving her with multiple razor burns even though I asked them not to and showed them pictures of what she normally looks like The man listened to my instructions and then just sent her back and they butchered her She definitely will not need another haircut for a few months at which time I'll look for another groomer They should be shut down read more

IF YOU ARE THINKING ON TAKING YOUR PUPS HERE PLEASE READ CAREFULLY.!!!!!! We took our dog he's 1 year old And we left him here for about Two hours and a half worst thing ever. They cut him in the chest and they also cut part of his private area... they did not charged us but the vet was charging us $370 for his stitches which is a lot. This should not be happening in a place where there's supposed to be professional. SI ESTÁS PENSANDO EN LLEVAR A TUS CACHORROS AQUÍ, POR FAVOR LEE ATENTAMENTE.!!!!!! Llevamos a nuestro perro, tiene 1 año y lo dejamos aquí durante unas dos horas y media, lo peor de la historia. Lo cortaron en el pecho y también cortaron parte de su área privada... no nos cobraron, pero el veterinario nos estaba cobrando $370 dólares por sus puntos, lo cual es mucho. Esto no tendría que estar pasando en un lugar categorizado como profesionales. read more

Sylmar Grooming - Pet Groomers Near Me - Sylmar, California

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Horrible since Diane passed away! They are so rude and yet have the nerve to say your dog is fine. Looking at my dog still with uncut hair and i. Places where I said I didn't want it and to too it off overpriced! After so many years going here have to say good bye. Has gone down hill read more

I had been going to Sylmar Grooming for about 8 years. Unfortunately, I will never go back again. The last time my dogs were groomed there (both small breeds) they came home not acting the same; both were very skittish and not acting like themselves; almost as though they had been hit. It took them a good month to get back to normal. Never again will I be their costumer. read more

This did take place a while back but it just goes to show that this place has been terrible for years. I dropped my moms dog off on Jul 17 2021, on a Saturday. It was hours before closing and the place was packed but the lady's working there insisted that they would have her ready by 4. Closing time rolls around and they haven't called us back, my mom started getting worried, I take blame because I told her not to worry they were probably just finishing up and they'd call us. When we drove back they had already left and my dog was left inside. We waited there for over an hour trying to figure out who we could call, if anyone was coming back or the name of the owner. We found out the name and contacted her on Facebook. She drove down and gave us back our dog. My moms dog had been there for HOURS with no food or water. They planned on leaving her there over the weekend, the close on Saturday and open on Tuesday. We left her there from 1 in the afternoon and didn't get her back until almost 10. She was covered in cuts and was bleeding. We haven't been there since. read more

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brought my dog in and the person who took care of my dog wasnt a professional groomer my dog looked like he was butchered for the amount of money I was charged his hair cut should have been better over priced and the people there are not professional dog groomers his nails were not cut nor looks like they gave him a bath even though i was charged horrible place not bring my dog there anymore they used to be good read more

I couldn't be happier with the grooming service I received for my dog! The staff was incredibly kind, professional.My pup, who usually gets anxious during grooming, was calm and comfortable the entire time. read more

Experienced staff who handle pets gently and can cater to specific grooming needs. My pup's coat has never been so soft and shiny. They nailed the haircut perfectly. read more

Maltrataron a mi perrita, entregaron con los ojos super inchados y rojos, llame y dijeron que ellos solo usaron shampoo de avena, se que la horcaron y maltrataron, la lleve al Vet y exacto gaste muchi en consulta y medicamento, deverian de clausurar este negocio read more