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    T&H Auto

    5.0 (1 review)

    Services - T&H Auto

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    2 years ago

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    Engine & Transmission Exchange

    Engine & Transmission Exchange

    (34 reviews)

    Had to have our engine overhauled on our 2012 Outback. ETE…read moredid a great job and had it finished a day earlier than expected. They were very friendly and professional. Damon was very informative when explaining the process and told us we could call any time with questions. Would definitely take my car they for other repairs in the future.

    I was experiencing transmission issues. Several people recommended ETE. I called the Waukesha…read morelocation. Voicemail. Left a message. They never called me. I called the location on S 27th St. They told me they don't make appointments. "Just drop off your vehicle and we'll get to it in a day or two." That was my first red flag. I dropped off my truck on Monday morning. I had not heard from them by Tues PM, so I called. They hadn't gotten to it yet. "We'll call you tomorrow." Wednesday, (day 3), still no call so I called them. They said their lead technician had already left for the day and would call me Thurs AM. Thurs AM....no call, so I called them. The STILL hadn't looked at the vehicle. They PROMISED they would test-drive it Friday and call me by noon. Noon came and went. No call. I called them. Voicemail. Finally, at 1:30 PM, I get a call. They test-drove it and said there was definitely a problem, (DUH, I knew that!) but their lead guy was gone for the weekend and didn't have a chance to look into it further. They graciously informed me that I could pick up my truck and bring it back Monday, and that I would not lose my place in line. I was already on my way to pick it up. When I got there, they asked if I planned to bring it back on Monday. I asked if they could promise me that they would get to it on Monday. They could not. Needless to say, I was irritated and incredulous. How can you run a business like this? They seemed to have no concept of the inconvenience it caused me not to have my vehicle for a FULL WEEK, and THEN, expect me to leave it with them AGAIN with no idea of when they would actually get to it! I wish they would have been honest and said they were too busy to get to it for a week or two. Instead, they worked everything to THEIR convenience instead of the customer's, and all I got was the run-around and excuses.

    Tuffy Tire & Auto Service Center

    Tuffy Tire & Auto Service Center

    (7 reviews)

    This is a sad review for me to write. The Waukesha Tuffy has been servicing my vehicles for more…read morethan a decade. I had been very satisfied with them up to now. Recently, my 2016 Camry came up with an engine light right before I needed to get it emission tested. Tuffy performed a smoke test and prescribed a new gas cap, which was installed. Soon after, my 2002 Tundra needed ball joints. Tuffy installed them. All work was done in a timely fashion. The parts seem to be of good quality. The Camry passed the test and the Tundra rolls and steers much tighter. So what's my problem? The gas cap retails for 22 dollars. Tuffy charged me FIFTY SIX dollars! The ball joints retail for 300 dollars. Tuffy charged me SEVEN HUNDRED NINETY-THREE dollars! 10%-20% markup? Maybe. 154%-164% markup? Excessive? Abusive? Worse? The manager gave me three points of explanation: 1.) The parts have to be marked up to provide the 2 year warranty. (That much? I just added a 3 year warranty to a 400 dollar TV for 16 bucks.) 2.) A restaurant doesn't just charge you for the cost of ingredients in the meal. (Correct. ALL the restaurant's costs are in there. But Tuffy charges SEPARATELY for labor and shop supplies!) 3.) Final fallback position: It is the policy of the new management and nothing can be done. (Fair enough, and not surprising.) I'm recently retired. MY policy is use my reduced resources wisely. Will I use Tuffy again? Maybe- but only after I shop around and they are the best value. Excessive markup on parts SUBTRACTS value.

    I came here today for a 2nd opinion on my car since midas was trying to rip me off for 2,000…read moredollars. They took my car in right away for inspection which was great and was out in less than 5 minutes. Nothing was wrong with my car!! Thank you for your honest opinion. I will be taking my car here moving forward. Thank you for your honesty and business amd friendly staff!!! I will definitely be recommending you guys :)

    T&H Auto - autorepair - Updated July 2026

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