Travis and the team at T&T did a fantastic job getting my car back in great shape after I was rearended at a red light. They were timely, professional, and the workmanship was excellent. They had my car back to me in under a week and for the price that I was quoted when I dropped it off. T&T gave me updates as they progressed through their work, so I was aware of the status of my vehicle. They even cleaned my vehicle and it looks brand new. I would highly recommend T&T for any body work needed on your vehicle. read more

DO NOT DO BUSINESS HERE. SHADY. CONDESCENDING. PATRONIZING. While driving my brand new Durango, I got in a minor accident in May of 2020, breaking a control arm & some additional suspension damage. There was also some minor body damage on the passenger side. T & T was close by & were really great to work with at first. I got my estimate in only a couple of days and they worked w/my insurance to get my claim processed quickly. All parts were received within 2 weeks & I was told the work should be done on my vehicle in abt 2 wks. As time went on, my car wasn't repaired & I was getting conflicting info on the status. After approx 6 wks, I'd noticed my vehicle's location at a dealership in Noblesville for 1 1/2 weeks without moving. When I asked T&T, the owner, Travis Reed, told me he couldn't tell me where my vehicle was due to HIPPA laws. When I told him that HIPPA laws only apply to personal healthcare information, he backtracked and said that my car was at the dealership just to finish up "some suspension work and to get an alignment", but that it was otherwise just about finished. I decided to see for myself because I kept getting the feeling that h'd been dishonest w/me. When I saw my vehicle, ALL of the parts that had been ordered for the repair were in my TRUNK, and my front bumper and headlights had been removed, but noting was repaired or painted yet. When I asked the dealership about it, they stated the car had been dropped off by T&T over a week prior, but T&T had left no information on what needed completed & had not returned their call find out. Right then, I called my insurance co to tell them I wanted anyone else to do the work on my vehicle. That T&T was shady & hadn't followed through w/anything they told me. The insurance co couldn't help me because I had already agreed to have T&T to the repairs, & I'd have to work it out w/them. Travis Reed got wind that I'd gone to the dealership & immediately sent a tow truck to bring my car back to his shop. They stuck it in a service garage & did nothing for almost 2 wks because he was teaching me a lesson. T&T wouldn't give me any answers as to when I'd get my vehicle. I had no choice but to let them fix it. My rental had run out, causing me to borrow vehicles, bum rides, and uber to my two jobs and it made it extremely difficult to take care of my 2 kids' needs. T&T wouldn't help w/that. Finally, after wks of empty promises, Terone told me my vehicle was finished. He said T&T had done all the suspension work themselves & sent the car out to another shop only for the alignment work. I was leary, but was anxious to just get my vehicle back, as it only had about 6500 miles on it and is NEW. When I picked up the vehicle, it was mid august. it was sunny outside and the car looked great at first glance. When I got home a couple of hours later, I noticed the front rim was damaged & so was my tire. It turns out, the old tire was put on the new rim, which got damaged in the process. The next day, I heard a LOUD sound while accelerating from a stop into a roundabout and thought maybe my tire had gone flat. I pulled over & saw nothing & my tire was fine. I then began to notice a weird "knock" sound when I would brake & accelerate, as though something was either loose or broken, but the vehicle drove fine other than that. I notified T&T right away of what happened & after some arguing, they ordered a new tire & rim. I brought my vehicle back in for that repair and also for them to touch up a little part on the paint job that got missed. They said they would drive the vehicle and investigate the noise I described. They brought my supposedly completed vehicle to me over a week later saying that they found nothing wrong with the vehicle. That I must have "run over something" & my repairs are "under warranty" if needed. I wasn't convinced, but accepted delivery, hoping they were right. They received over $14,000 for what took 3 MONTHS. As the weeks went on, the sound was still there & was getting worse. I was worried about something being broken, so I finally made an appointment at my local dealership to have it looked at. Unfortunately, before my appt date, my car finally broke. I was at a stop and accelerated to about 15 mph when the light turned, then I heard a loud grinding sound and my car bogged down. My dealership was less than a mile away & I was able to get to their lot. The dealership determined that the damage occurred because there was NO BOLT holding the differential onto the engine cradle, and it finally ripped my CV boot and damaged my axle. I notified T&T & submitted all the pictures, repair info, w/receipt, but they havn't yet reimbursed me the almost $1,100 to fix. I'm told the family has had some personal issues for the last 6 months. I'll probably have to file a law suit & I'll make sure everyone knows about this. BEWARE. If they make it right, without me having to sue, I'll update this review. read more

Had hail damage to my car. Took it to T&T and can't tell the car was ever hurt. She was washed and vacuumed when I got her back. They removed a lot of the concern I had of ever get my car back to normal! read more

I was lazy and tried to skip the parallel parking. As I pulled in, I scraped my neighbors car. It was fine but mine definitely was not. I looked at the Google reviews and T and T had awesome ones. They were so helpful a d professional. When Ingot my car back, it looked brand new and did not cost a fortune! Thank you! read more

This team was absolutely amazing. I am a road warrior, so I have unfortunately had some accidents over my lifetime. T & T collision center completed my repair in less time than I expected and did a fantastic job. I highly recommend them. Should you need service on any of your vehicles they are the place to go! I have probably never met a more responsive, friendly, polite team of people at this company. read more

not at all worth the headache. find an insurance approved shop to take your car to instead. kept my car for over 3 months with no updates for a job that would've been done in 1.5 mo MAX anywhere else. car came out fine, but i was certain i would never see it again by the way they run their business. no updates or follow ups and they lie to your face about what the status is and when you'll get it back. no excuses. their responses to their bad reviews on Google will give you an insight into the type of people they are! don't make the same mistake I did by trusting them with your car, money, or time. read more

Front end collision with an animal. They made it look like new and made me feel that they honestly care about making sure I was happy. This included a thorough warranty for all the work done. read more

Seemed great at first until they completely dodged all my calls, went ahead with unauthorized worked and charged me hundreds more than the estimate before I was allowed to pick up my car. I got an original estimate then needed an extra service for my muffler. I called and left a message prior to them fixing my car that I only wanted my headlight and muffler fixed rather than the entire front end as we originally spoke on and I would like a new estimate. After leaving this message I called three more times and they continued to tell me they would leave a message for the person working on my car. After I never received a call back, my mother finally called and they told her that my car was done and it was $700 more than the exact quote they had originally given. When she asked why they went ahead with the work they lied and said I authorized it because when he said mufflers are typically about $500 I said, "okay, I just need a new estimate total when it's looked at," and he took that initial okay as an okay to do the work when clearly it wasn't. He then told my mother that I was the one lying despite there being multiple messages left on their voicemail requesting an updated estimate for total services. Even worse than all of this, I had originally went in for them to look at my car after an accident to find out what all was wrong and instead of looking at the real problems, they just took all my money from the accident to fix things on the outside that weren't necessary and now I am paying out of my own pocket to fix the real issues they never addressed or even looked at. Don't go here unless you know exactly what is wrong with your car and how much it should cost to fix. I took my receipt to another mechanic after I started having more car problems THE DAY I picked it up from here and he gasped at how much I was overcharged. read more

I had a rear collision just behind my passenger rear tire. T&T assured me I would be taken care of. When I picked up my car the alignment was way off. And my original battery had been replaced with one from a salvage yard. I took my car to a suspension shop(best one Indy) who informed me that the rear suspension was still not repaired and without those repairs a proper alignment couldn't be done. They quoted me additional repairs that were not addressed by T&T and the adjuster came to review the additions. Once agreed upon he pointed out that T&T had charged us for an alignment($80) but had not performed it, and would need to refund me as I had to pay out of pocket for Best One of Indy to do it. I have made several attempts to get my $80 refund and still have not had any success. Now the battery they put in my car without consulting me is bad and I will have to pay for a replacement out of my own pocket. T&T promised they would return me a safe vehicle as this was my main concern as a mother. They did not follow through with this and I had to have a suspension shop do the actual important work T&T couldn't diagnose. The liner in my trunk was also left pulled away from the frame and never fitted back properly. Ultimately I believe they may be able to handle small aesthetic fixes but nothing more. I also believe they are shady swindlers. As they are not returning the $80 I am owed and swapped my perfectly good battery without my permission. I have given them more than six months to resolve the issue with me. As they have failed to do so, I am leaving a negative review and a forewarning for others. read more