All of the associates were very friendly the day after Christmas! They all asked how the holiday was and said to have fun shopping! The store is very clean and orderly, even while the associates were moving stock and condensing the Christmas selections down. What a great store. read more

Love this place!!! The lines are long and it's a messy store, but after walking around a few times...you can find some hidden gems to take home. read more

Hit and miss on selection the store was a complete nightmare between the amount of people and small kids running everywhere it felt like one of those Black Friday nightmares. The cashiers were helpful which is why the rating, store layout had things all over the place on the floor I feel extremely sympathetic for the person/s whom had to clean that store read more

I shop in this store all the time! Sometimes 4 to 5x a week. Its close to my work and i love killing time in here, until today! I was followed around by im assuming there security. At first i thought it was just some creepy looking thug following me until i noticed him waiting at the front by the door for me to check out! I felt very uncomfortable being followed around the store! I spend way to much money in here to be followed and made to feel like im doing something wrong! I wont be back anytime soon!!! read more

Many options but sometimes you find stuff and sometimes you don't. There's purses, luggage, shoes, makeup, perfume & home decor. read more

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This is definitely a hot mess. Some parts of the store are clean and organized and others a disaster. The line to check out is slow and reminds me of Ross at Christmas. The disorganization for me was too much for me. I did find a few cute holiday items, but don't think this location will be a stop I make again. Service was ok, but nothing over the top. No one greeted us or acknowledged us at all until it was time to check out. read more

Went yesterday to go look at the jewelry and the lady who was there with no customers around I went up to her said hello , and she didn't even respond. I asked her to show me some necklaces I wanted to purchase and she straight up ignored me and went to go help some ladies who had just walked up. I just couldn't believe she walked away after I just asked her if she could help me look at the items I was interested in. I waited for her to come help me but she never did. I just walked out. read more

I really write this review based on their customer service. I pretty much only go to TJ Maxx for socks. LOL. I know that sounds odd, but their name brand socks are inexpensive and there's always something in stock. Needless to say, I'm not exactly needing assistance. I know where the socks are. I don't need help. I certainly don't have any questions regarding socks or what they're capable of... Didn't have any issues today at the register either. Pretty slow on a Sunday morning. read more

T J Maxx - Pretty much only come here for the socks... - Department Stores Near Me - Peoria, Arizona

I purchased a ring from this miserable place and was with my wife and we did not left the store the wife decided to choose a different ring they treated me with disrespect accusing me and my wife that we did not bought the ring from there and they called the manager and make us wait about 30 minutes to figure out that they have a problem, we felt discriminated by bunch of garbage peoples specifically the one that she had a glasses on very rude unprofessional as well as the manager she have no idea what's going on better to choose a different place to shop at least they will respect you as customer read more

Shout out to all the employees and management at this location for all there hard work in keeping it clean , staffed , from the entrance of the store of making sure customers are wearing mask , answering questions but most of all smiles and greeting in and out of the store . As you come in you feel welcomed . . They are well stocked with great products . And super quick and friendly at checkout. Love this store !!! read more

Rude and unprofessional. I've never been treated so poorly at a store. I'm a registered nurse and they gave me trouble over returning a couch cover that I opened and realized it was too small. They said they don't take back used items.... But doesn't the same apply to a clothing item you buy and try on and bring back? Never coming back to this place to be treated like this read more

I hate shopping here and only go here when I need to. After tonight, I'll definitely continue to stay away. You can't even walk in without customers just crowding around at the front and not moving but instead stare at you as if you're in the wrong. This location is always so crowded with people EVERY time you go. And like stated, they are the rudest customers and refuse to move for on coming traffic but instead stand in the walk way. Always have expired makeup and skin care which is absolutely disgusting. We came in for the Halloween stuff (yes I know it's early I don't care) and they had none out. Bummer. I instead found a nice office chair that I decided to buy. Only problem, there was no price tag. We go up to the check out and our cashier is super nice and helpful. I tell her there's no price tag on it and she said she'll get someone over to help since she can't leave behind the register. Della however, the woman that 'helped' was unbelievably rude and grouchy; not only to me but even towards the cashier. The cashier had to call for her 4 DIFFERENT TIMES before FINALLY getting her attention. She made eye contact with me the whole time and just decided to not come help until our cashier got on the walkie and told her to come over. They found the sku code on the bottom of the chair and Della was little to no help with my cashier reading it off to her since they couldn't keep it upside down on the counter. My poor cashier had to ask her 3 TIMES what they numbers were because Della was trying to put the chair down and walk away to go stand in the corner! How disrespectful to us the customers but more importantly, the cashier who's actually working! She didn't even say anything to us or the cashier after walking away to the corner to just stand there. I paid and as we were leaving, she stared at us and said nothing. No have a good day or anything. She needs an attitude check and I will not be coming back. I feel bad for the cashier if she has to deal with that on a daily basis. read more

Just left your store on 76ave and Bell road in Glendale, Az the arrowhead area. I want to ensure you receive my complaint for tonight. Lisa Theo Manager on duty displayed what would be opposite of exceptional service, it was extremely unsatisfying experience. I shopped at your Seattle, Wa location and the size was wrong from the hanger. I personally made that mistake and asked the manager in Seattle if I had any issues with the jacket, could I return to any Tj Maxx, he said yes, therefore, I felt at ease. Brought the jacket home and it was the wrong size and had the wife try it on to see if maybe we can compromise and make it work, unfortunately it was too big. So, I went to my hometown Tj Maxx that I spend a quite a bit of revenue at and couldn't believe the amount of hassle that was involved. First, one cashier looked over the jacket and stated that it wasn't the same North Face jacket in the system, rather it should of came with something additional. I then ask why, he then stated he made a mistake because he didn't read the gun right. After that, final approval process, here comes Lisa Theo, no hi no greeting questioned that she doesn't see North Face in her store. I respectfully and politely stated that I purchased it in Seattle. Then she questioned that Tj Maxx doesn't carry this item in her store, I rebuttle and told her that the stuff the store caries varies by regions because I do quite a bit of traveling and shop for my family in other states because ARIZONA may not carry it. She argues with me surprisingly and then inspects the jacket and questions that it contained a small smudge on it and question that it was used and so forth. I told her I'll be happy to clean that smalls portion off but does not compromise the product whatsoever. She then continues to argue in front of her staff and customers (leadership opportunities for sure) to me. Ultimately, I received my refund that I had to work hard to get, unbelievable!! Her staff apologized prefusely in her behalf because she was so rude!! I would request the next flight manager to contact me and come up with a strong resolution before I pipe this up to social media and etc. etc. Thanks for your time, Nick read more

I had to stay in front of my cart because this lady behind me was right up my rear end. She clearly didn't see the big red signs on the floor to keep her distance. read more

T J Maxx - Department Stores Near Me - Peoria, Arizona

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The worst manager ever ever she had the worst attitude ever the made a mistake with me and above all that they are very very rude!!!!!! I think she's RACISTS WOMEN because she saw my mom wear the hejab and I told her to check the camera to see that the mistake from them the shout on me and told me we don't check the cameras !!!!!! Badddd badddd manger she is women with blonde hair but the guy on the cashier he was nice read more

Why are they having an employee meeting in the front entrance after they open the doors? Don't you want to get that done before the store opens? read more

I am a LOYAL TJ Maxx/Marshal's/Home goods store customer. ANYTHING I can buy there, I get there! Went to look around for a few items and was sorely disappointed in the customer service! I won't bore you with the details, but I will go out of my way to NEVER go to this store again. Based on other reviews, sounds like this is common at this store. Let's hope corporate takes a moment to look at these reviews. read more

This one seemed cleaner and more organized than the others. I did not find what I was looking for as they had very limited stock on the items I needed so I did not purchase anything. The aisles were wide and I did not find clothes and trash, or dirty diapers on the floor which is often the case when shopping at some of these discount stores. I would go back and window shop again. No sales people on the floor though. AZ has an employee shortage issue. Not the stores fault but that could be a negative if you need help. read more

For what it is, I love TJ Maxx! I hate paying full price and love kitchen gadgets so this is a great place for me. I'm also a big guy so a quick look through the xxl section can sometimes uncover some nice stuff, even though supply is limited. They are always cool with returns. They also recently updated the bathrooms and dressing rooms. No big deal, but they are pretty darn nice and the store is always clean. Happy bargain hunting. read more

Great prices for designer bags. They have such a large collection of purses and handbags of many designs, qualities and sizes. I really like the selection of things they have and the staff is friendly. Prices are reasonable and it's a good alternative place to go when you need something. read more

BEWARE!! Terrible customer service from the "Manager on Duty" of all people. I won't bore anyone by going into the small details, but let's just say they lost my, my wife's, our adult son & daughter's patronage. We will also go to great length to spread the word to all friends and neighbors besides blasting the manager on Facebook. The incident happened yesterday, May 10, 2017 in the afternoon. Manager appeared to be about 50 with brown hair with a sour demeanor, attitude and permanent scowl on her face. PS: Two employees that helped me were secretly on my side, but the manager well.... read more

I have been going to this TJ Maxx for so long and have spent so much money there and will never go back again. I will drive all the way to the one on Happy Valley because the customer service at this location is absolutely ridiculous. As my mother and i were shopping for a wallet, an older female by the name of Mary Ann approached us and was just standing there watching us look through the wallets. My mother called her out stating that we weren't going to steal anything and she didn't need to disrespect us by watching out every move. And she goes "well you never know" HOW RUDE IS THAT?!?! I'm going back to get her name and speak to the manager tonight. We have never been disrespected like that ever before by having to be watched there for minutes to make sure we didn't steal. Don't go here if you want respectful customer service! read more

Horrible customer service. Every time I come to this store (which I need to stop altogether) they are rude and always give attitude when making returns. Worst TJ MAXX around, disappointing as this location is close to home. read more

I love this location! They always have a wide selection of the go tos: furniture, clothing, luggage, etc. The only thing I see lacking is a larger variety of shoes. A huge plus is that their clearance racks are also fully stocked. read more

A few days ago I stopped into this store to look for a pair of taharti sunglasses, and these pink and rose gold glitter pens they had at another location. I was not close to home, but was in the area for a doctors appointment close by. So when I arrived I was excited to shop a new Tj maxx with a home goods (not all tj maxx carry home goods such as furniture, a large selection of hanging large rugs, tons of giant candle holders (which I collect). anyway, recently I'd put on a lot of weight and didn't want to buy very much clothing, especially because the weight was due to something that wasn't going to be permanent. First, this older Asian woman kept pestering me to get a tj maxx debit card, and when I pestering, and there is no exaggeration when o say PESTERING me to get a tj maxx card. She must have asked me 7 times, and Rudely interrupted a phone call. I was in the store for 2 hours because I'd come with my mom and she left to get my prescription and some food. I spent over 100$, which is on the low end when I go to other TJ Max's, AND I was in the first dressing room and could over hear the staff talking about me. That I'd been in the dressing room for a while, three Items disappeared out of my basket while I was in there and there was two empty boxes- one was a make up brush on sale for 5.00- which why would I spend over 100$ and steal a make up brush out of my own cart, leaving the empty box there while I went to try on clothes. I shouldn't have to explain myself, but I was in the dressing room CRYING because in two months I'd went up 6 sizes. When I left my mom asked me "why are they whispering about you and watching you like you took something" I walked over to the front desk infuriated because if anyone took something it was OUT OF MY OWN CART WHILE I WAS IN THE DRESSING ROOM! and went off- saying I spent two hours in there (the store not the dressing room that was about half hour) because I couldn't leave while my mother was gone, because we'd come in the same vehicle and I had left my wallet in the car so while she was gone I couldn't pay for a thing until she came back- the chatty,snobby, children were outside gossiping about their coworkers party, who was turning 18, but she had already told them all she was 18. The young Asian woman and older Asian woman who were working cosmetics were the worst. The young man was very kind, and offered to help me find the items that had been taken from my basket, but after being around this gossipy, pretentious, unprofessional atmosphere for 2 hours I'd had enough and wanted to just leave. The young woman who was the cashier was also sweet but could also have been one of the gossipy females talking about their coworker. I will NOT be returning to this location, and I hope the manager gets this and has a chat with these immature, unprofessional employees or better yet, children, about gossiping about coworkers especially within a customers earshot, and I can't even repeat what they said about her.. something about a kitty bath bomb as a gift because she is such a pu**y. Absolutely something A costumer should NEVER hear. And should never be said about a coworker. Definitely grounds for a sexual harassment case. Thank you to the kind young man with slicked back dark hair, and the cashier for being kind, and not pushy but helpful.. the only reason two stars are there is because of you two. read more

Worst customer service I have ever experienced while talking to a manager! I do not recommend going to this store!

I can spent hours in this store! I never really appreciated it until I moved closer to the Arrowhead area. I love all the assortments of decor that are the same as HomeGoods (I realize they are part of the same company). I never have a problem here customer service wise. The other day I was at a grocery store buying Macadamian milk for over $5 a box. Oddly enough, I found the same brand of Macadamian milk here for only $2.99! Yeah, I cleared their shelf.... read more

This is the perfect place to get Mother's Day gifts and had a cheap price I love this place because it has all the shoes and purses here

This Tjmaxx is horrible I just went in to return something with my receipt and item with the tag on it and they couldn't return it "because he receipt barcode wouldn't scan" terrible customer service. read more

It's sad to say that this place have no customer service at all. I manage a retail store myself, so I know a thing or two about giving customers the experience and making them feel welcome and I teach my team to do the same. When I go to a store as a customer myself, I'd expect to feel welcome. I know how hard associates work so as a customer I go out of my way to say hi to associates even if they don't say hi first and they always say hi back to me and it makes them feel good about their job to hear a customer say hi how are you without needing their help because that's the kind of human I am. Well........ when I went to this location, they normally have a greeter but at this time of hour they didn't, which was ok to me, I walked around and I came across two associates who walked next to me and I just gave them a simple HI and they looked at me and kept walking without responding. That should never be the response when customers are trying to come off nice such as myself to give them a simple hello in hopes to make their day a little better. I know they heard me because I'm very firm with my voice. It's just sad that this store does not care to give the experience throughout the store rather than the front greeter and cashier. read more

Great service today from the manager at 76th Ave bell rd ( about 11 am today 10/10). She went above and beyond handling my return and was fair about allowing me to return for store credit. Really appreciate the customer care and kindness she showed. Will definitely be back! read more

Absolutely horrible customer service. I went in looking for essential oils (it was only me and literally three other people in the store). I asked a person on the sales floor and she said they weren't any where they normally were and suggested I go to the counter where the cash registers were. I went to the register, there were three employees behind the counter conversing about whatever. I asked about the oils and the blonde haired employee behind the counter proceeded to tell me if they weren't on the counter behind me then they were obviously out. She didn't come and look for herself, you know as an extension of customer service it's not like anyone was in the store or the phones were ringing and she wasn't busy! She also didn't tell me when they could possibly get in their next shipment, she just turned around and kept right on talking to the other employees. I would have understood her shortness is she was busy, maybe, but she wasn't. This isn't the first time I've been on the receiving end of their lack of customer service skills but it will be the last. read more

I started going into this store a few months ago, and encountered a lady named Joann asked her for a certain product, her response was the biggest lie so I just avoided her. A few weeks ago an elder lady asked her for the same product and to my surprise she told her the same exact lie she told me a few months before. A few minutes after the encounter I heard her yelling at a different customer because she had the product that she lied about to the older lady! So, a week later we over heard the store manager Joseph and the assistant manager Luzanna bad mouthing a customer! This store is so horrible with how they treat customers! A lot needs change for sure! read more

Today my wife and 2 year old daughter went to the location in Peoria, AZ. She had left Nordstrom Rack 5 minutes prior and noticed an older male that followed her. After shopping in TJ Maxx she saw him waiting outside looking kind of suspicious. Just to be safe she asked the cashier and manager if she could be escorted to her car. A very nice young man named DAVID offered to help. No one made my wife feel dumb for asking or made it seem like an unreasonable request. David walked my wife and daughter out to our car ( in the 100 degree AZ heat) and even assisted in getting my daughter in the back of the car and putting her shoe back on. I just really wanted to make sure that this kind act did not go unnoticed. It may have been nothing...or it may have saved my wife and daughter from being assaulted by the stranger. We will never know but I do know that I am thankful for the staff at this location and being willing to go over and beyond the call of duty. Thank you! read more

I love shopping at all the discount retail stores especially TJ Maxx. However this location has bad customer service. I purchased a few items online and needed to return one. When I went up to the register the young girl that was helping me didn't know how to do a return from an online purchase. The lady working at the next register rudely said that I couldn't return my item without the original bag that the item was shipped in. Keep in mind I had the receipt and all tags were in tact. I told both of them that I've been able to return items in the past purchased online without any issues and no one has ever told me that I needed to keep the bag! The lady seemed like she wasn't happy with what I said and told the younger girl to call the manager which then said it would be fine and that they will take the return but I needed to remember to save the bag next time I decided to purchase any of their items online. What the heck?!?! read more

I shop at this location frequently, but never will again, I , on more than one occasion have witnessed the employees be not particularly customer service oriented but have chosen to dismiss it. This store in particular need to evaluate the hiring process, and spend some time watching how rude the employees are to paying customers. An employee in particular decided to embarrass my children accusing them of ripping down clothing and throwing them on the floor and running around the store, she then proceeded to give me parenting advice that I need to keep better control of my children, because they are ruining her store, and she has to continually put away items they throw on the floor. My 9 year old child who was taking my 5 year old child to a drinking fountain, could have not done the amount of disruption to a store in that amount of time , and were only away from me for that short time. When my children returned I brought this to my eldest child's attention. Since they were farther from me at the time and he swears that they were not playing in the store , then began to tear up. So your store seems to feel that they should spend time scolding paying customers, this is so embarrassing for your company, my advice is to stop hiring people who refuse to be nice to your customers and start monitoring them, every time I'm at that store which was frequently I have witnessed nothing but negativity towards customers or towards other employees who work there . It just maybe in your best interest to invest in a secret shopper company to weed out your incredibly rude, unprofessional employees. I was truly irate considering I had hundreds of dollars worth of things in my cart ready to purchase for an upcoming vacation, in which I decide to no longer purchase. I would much rather take my business elsewhere. So so so disappointed, it makes you feel such animosity towards humanity , there is not one nice person who works at that store read more

I love shopping at all the discount stores around and shop numerous times at TJ Maxx but this location is not one I normally go to, but went with friends and just have to say how rude the staff was in there... it was bad that 3 out of 4 put our stuff down and said not wasting our money here. Little courtesy and smile can go a long way! If closing get it as you want to go home but the rudeness and attitude was unnecessary! read more

Tj maxx is the run to store when you really cannot find anything go to Tj Maxx. The clothes are affordable and you're guaranteed to have everything you want and more. read more

In January I purchased an IT suitcase from this TJ Maxx. In May, I discovered that the the support for the frame of the suitcase was never finished. The manufacturer of the luggage essentially told me to go to H..l. and wanted $25 to ship me a new suitcase under the terms of their warranty. When I contacted TJ Maxx, they agreed to refund me the purchase price if I brought the suitcase back to there store. Best deal I ever got. read more

My review is based on an employee. Unfortunately I didn't get her name. She was working around 10:00am on Tuesday the 27th. She was older and had about shouldn't length blond hair. I came in with a few items to return. I didn't have my receipt. She was immediately irritated. I remained kind the whole time and figured she just had a bad day. She said she needed to see if they were still in the system and walked away. She came back and said they weren't. I asked why they wouldn't be in the system. She said because they are years old. That's odd considering I just purchased them in Utah the end of July. (My receipts are at my cabin in Utah‍). I said ok thank you anyways and would you mind giving me some wrapping to wrap them back up. She was VERY irritated that I asked for that. I was going to wrap them up myself but she grabbed them and did it. A mail employee came up and was talking to my toddler. He was very nice. The women however needs to be trained. You can't be rude to your customers. You're in the wrong business with an attitude like that. I kind of wish I would have commented on her attitude right there so she can be aware. Hopefully TJMaxx will see this and retrain proper customer service. read more