There may be language barriers here but staff is so friendly and they keep it moving. I was…read moreaccidentally given a soda but I was willing to pay the difference between the soda and the float. They just gave me the float instead. I would've ordered via the app except I get charged a dollar per transaction and I don't like that. So for chick-fil-A, I just go to the counter unless I am in a super hurry. This place is clean and the modern trash bins are fine if they help sanitize the trash inside automatically. If not then I think It defeats the purpose of having regular trash bins cost effectively.

I stopped by this Chick-fil-A while on a week-long business trip to Columbia, Maryland. I came…read morehere for a quick meal to-go, for dinner. After parking my car, I found the premises to be clean, well maintained, and pleasant. As I approached the building, I could see that the drive-thru was busy, but it seemed to be operating efficiently. Shortly after entering, I could also see that there were several customers here inside enjoying their meal. It was clean and well maintained inside as well. I was immediately greeted by one of the Chick-fil-A employees while I entered. As I approached the counter, I was once again greeted by a different Chick-fil-A employee who was working the register. His name was Douglas. While I was placing my order, I noticed something neat that he was wearing and I complimented him on it. We then engaged in a little small talk, and we had a pleasant conversation. So, I don't know how other folks feel, but from my experience I've noticed that most of the employees at every Chick-fil-A have a higher level of professionalism and friendliness than is typical at most other fast food restaurants. I have also found that they provide good old-fashioned face-to-face customer service, instead of just adding a bunch of stupid (impersonal) kiosks like several other fast-food establishments have recently done. These are just two of the reasons that Chick-fil-A will continue to be a successful business. Several other fast food establishments have just not mastered customer service the way that Chick-fil-A has, in my opinion. Employees like Douglas are one of the main reasons I keep coming back. He was awesome. Finally, I've always enjoyed the food at Chick-fil-A, and this location was no different. Not only is the chicken really delicious, but I'm also happy that Chick-fil-A is willing to let me have a bunch of sauces to go along with my meal without being annoying by charging me extra for them (like McDonald's typically does). I highly recommend this business because they provide excellent food in a pleasant environment while having professional and friendly employees. That's a well-earned five-star rating from my perspective.

Actually the lady who took the order was really nice and helpful…read more The taste of salad pretty good. Bread also tasty. Next time I will try sandwiches ! The ambience not so funcy but pretty good for lunch

Stumbled upon this place while looking for a deli shop. It was easy to find but you can tell it…read moregets busy. The place is a good size but on the smaller side. They have a variety of sandwiches, salads and soups. As well as pastries and glass bottled drinks. Staff were friendly and helped me decide which sandwich to choose since it was my first time there. I went with the Picante Chicken sandwich which has a good amount of heat from their house made picante sauce, tasted delicious and the bread was soft and fresh. I also got the potato salad as a side. The portion is small but a great sample size for me to determine if I want a bigger size next time, which I will get a bigger size my next visit. Overrall, great first sandwich, awesome service. Also saw alot of people come pick up their order. Can't wait to go back!

We ordered delivery from DoorDash and we're very pleased. We had a 10 piece chicken tenders, which…read morewere large and flavorful. The chicken was not dry at all. They put it on bread which helps to absorb any extra moisture. The mac & cheese was fine. The boys liked it and it's good enough for a little bit of adult eating. The waffles were quite the hit. I think they might have deep fry them. Might seem like cheating, but oh boy was it really yummy. I suggest you give this a try. Not sure what the end dining scene is like.

This place is vile . They sent my gf a $10 birthday voucher only to wait till after they charged…read moreher credit card for her to see they didn't honor it. Manager said come back tomorrow. One of several incidents we've experienced. STAY AWAY Reported it to corporate only to have the Columbia Manager lie about the situation. Will be filing a charge back with Amex Gold and update.

This is one of many Chick-fil-A locations, and like many of them, they seem to have a solid…read moreunderstanding of their products and company mission. They accept the rewards app without issue and know how to apply points/discounts correctly to orders--which is important to me because I love using my rewards. The service is consistently courteous and professional. When team members bring the food out to the car, they are respectful, approach the driver's side window cautiously and hand over the order carefully rather than rushing through the interaction. It's a small detail, but it makes a difference. Especially at night when it's uncomfortable to have people approaching your car in the dark. Most of the time we order takeout, but occasionly we go in and dine inside, the restaurant looks clean and organized. Decorations and ambience are nothing special - similar to other locations. The dining area and restrooms look clean, and there is clear signage directing customers to order and pickup areas. Staff members are also very helpful when it comes to guiding customers and answering questions. A detail about the location that we really enjoyed was having the Coffee News newsletter by the door - it was a thoughtful local touch and felt cozy. We usually place drive-up pickup orders, and the parking lot is generally decently organized. Nothing really different from other locations. My only complaint is during rush hours when traffic to get in and out becomes congested. Since the building sits on a corner, turning in from Executive Drive can be frustrating with so many vehicles trying to enter or pass by at once. Honestly, it can be easier to park in the nearby shopping center or next door bank and walk over. Occasionally, other customers park poorly and take up too many spaces, but that's more of a people problem than an issue for the business. Recently, we've been really disappointed by the food. We've heard that some menu items, such as the fries, have had recipe changes, and the difference is definitely noticeable. We typically order nuggets, chicken sandwiches, and fries, but they simply don't taste the same as they did years ago. On a recent trip, I tried the mac and cheese to switch it up because I haven't been enjoying the fries lately, and I couldn't finish it. I offered the rest to my partner to finish. Later, my partner and I felt that it didn't sit well with our stomachs. On the other hand, I still enjoy Chick-fil-A's breakfast menu. The Chicken Minis and chicken biscuit are our go-to for early mornings and road trips. We'll get coffee too but honestly we prefer to just get food here and then stop at a Dunkin or Starbucks because it's better. The only downside to breakfast is having to race over before morning breakfast service ends. It's just disappointing to have to default to having the typical entree when it's not as good as could've been with breakfast. Overall, we'll continue to visit for breakfast and maybe lunch or dinner. But this isn't anything special and definitely not my go-to fast food place.

My recent Chick-fil-A visits have been tasty, and this one was also. I use the app to order while…read morein the drive through line. The ladies were pleasant, efficient, and were professional wearing their cute Chick-fil-A gear.

10/26/21 Placed an…read moreorder through drive-thru for two single cheeseburger small meals for $10 with a coupon. There were only two cars ahead of me, but service was still slow. They were still slightly faster than my recent visit to Burger King. Generally speaking, Chick- fil-A and McDonalds reign the title for FAST food. I bet they would double or triple the number of customers that were served during my wait. I drove thirteen minutes out of the way as I don't like the Wendys on Dobbin Rd. Unfortunately by the time I got home, our dinner was cold. My husband said the fries which are supposed to be crispy weren't. Apparently they guarantee that the fries are hot and crispy. It's understandable and expected that they weren't hot since I had a bit of a drive home. The fries tasted stale, old, and perhaps overcooked. If we ate there it may have tasted better hot. I will commend this location on two things they did right: 1) the person who took my order apologized for the delay and was super friendly and 2) he punched a hole on the lids so that we could differentiate the two soda flavors.

I ordered a Mushroom Bacon Meal with fries and a Dave's Craft Strawberry lemonade, and it was…read moredelicious. The service was quick and they got our order correct. The Ambiance was quiet cause we ordered to have it to go.

We've been fans of their original location in Silver Springs and happy to see they are expanding…read moreall over the DMV. The Columbia location is the largest so far with ample indoor and outdoor seating. Called in order for pick up and it was seamless and was ready as promised. Gyro platter, Spanakopita, Dips trio, And Gyro Bowl. I would say they have one of the best Spanakopitas in the area! Big Greek (Feta) fries are also the best. Fiesty Feta dip didn't disappoint and they are so generous with the tasty Gyro meat portion. This location is consistent with the quality that we're used to from the original location. Pickup service was fast and seamless and Trinity took great care of us. Make this stop when in Columbia for some of the best Greek in the DMV!

Stumbled upon The Big Greek Cafe while taking care of business in Columbia. I wanted a hearty salad…read morewith fresh ingredients and this place delivered. I ordered the Greek Salad with salmon and it was delicious. The portions size was huge and well worth the price. If I am in the area again, I will definitely pay them another visit. Highly recommend.

Love love the burgers!! Not enough sitting inside but you can always take it to go..they have a…read morechicken sandwich that's really good.. friendly staff.,

This was my first time visiting any Shake Shack location, here in Columbia, Maryland. I was…read moreactually surprised during my visit, because I was really thinking that this was going to be one of those awesome 5-star experiences, but it just wasn't. As I approached this business, I found the outside to be clean and the landscaping was pleasant. After entering, I was immediately faced with a bunch of kiosks for customers to place their orders. I just don't like kiosks. To me, this just shows me a business that is trying to reduce their customer service by not hiring cashiers and making the customer perform the cashier's job with no cost benefit to the customer. After placing my order, I was then questioned with how much I would like to tip. I found this to be even more annoying. What am I tipping for? The quality of the food?...I haven't eaten it yet. The quality of the service?...I haven't received any yet. Tipping BEFORE any experience is ridiculous and presumptuous. To me, tipping is a way for the customer to show that they are satisfied (or highly satisfied) with the experience they have had AFTER they have had it. I ended up ordering the double SmokeShack Burger, which comes with two beef patties, cheese, bacon, cherry peppers, and ShackSauce. The burger was really delicious, but I was surprised by how small it was for being a double. I also ordered the Bacon Cheese Fries, which are crinkle cut French fries topped with cheese sauce and bacon. This was pretty good too, but not as good as I thought it would be. For my drink I was going to get a soda-pop, but then I decided to try their Shack-Made Lemonade. It tasted weird, and I regretted getting it. I was served at my table by a server who delivered my food without saying a word. While eating my meal, I noticed that the inside of the restaurant looked like it hadn't been cleaned in a while. In fact, I did not see anyone cleaning anything inside during my entire visit. Even more disturbing was the lack of friendliness of the employees. I kid you not, there were about a dozen people working here during my visit and I did not see a single employee crack a smile...not for anyone. While leaving, I decided to order their Chocolate Blackout Pudding Shake. After getting back to my hotel with this for dessert, I only had a few spoonfuls. Again, this tasted weird. I ended up throwing out 90% of it because it just wasn't very tasty. In total, I spent over $33, which is a ridiculously high cost for one fast food meal. In comparison with my favorite fast food restaurant, In-N-Out (primarily in the western U.S.), I can get a similar meal at In-N-Out for about HALF the cost. I don't know about you, but if I pay substantially more I expect a substantially better experience. I hope that the other Shake Shack businesses don't operate like this one; This was NOT a worthwhile experience, especially considering the cost.

5.18.25 Shout out to…read morethe awesome Aryan who served my husband and me. We learned that they open three months ago. He lives close by and came here regularly with his sister and was looking for a job so he applied here. He took our order and made our entrees. My husband got the build your own burrito (Chicken, brown rice, jalapeño pepper, black beans, cilantro, cheese with medium salsa) and I ordered the birria dilla. We made it a combo (for one of our meals) which comes with a fountain drink and chips with your choice of salsa or queso. We both agreed that the entrées were delicious and very hearty. We both took half of our entrees home. However, the chips were a little bit bland and not sure if it tasted fresh. They could've used some salt, but I really enjoyed the queso. They offer a loyalty program and when you join, you can get $5 off your first order. They also have gift cards available and you can place online orders. We are both fans and wished they were closer to us. It's about a 15 minute drive away from our home.

Crappy guy working here Saturday 4/18 a little before lunchtime was a rude dick. He'll def be the…read morereason I don't come here anymore. Food was mid at best. The bathroom looked like it hadn't been cleaned in a long time. Dirty place.