Wonderful service by Mauricio! Every time I come here, he has been given the best service consistently! I like this UPS best bc it has everything you need, polite and respectful service and prompt service as well. Not crazy long lines, but manageable! read more

Here's all you need to know. 1). The owner gives tough love but doesn't like it when it's given back. 2). If you're a female, he might let you use the tape if you forget. If you're a male, bring your own. 3). Service is decent, employees are good at their job. read more

I waited in line for a while they only had one employee working, customer service was not bad but it wasn't good, once I got infront she just told me right away you need tape , no greeting , no nothing lol, my package needed tape and they charge you $3.50 plus tax for their tape or you can buy one for $4.50 pls tax honestly I don't mind paying for it but they take advantage of people with that price , I get that is not her fault but is messed up from the Owners of the store SO GREEDY!!!! read more

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I'm going to stop coming to this store and it's a shame because it's closest to my home. I went in the store to send off a return. The Manager instructed me to go stand in a line where there is a kiosk and a customer scanning away several items. No greeting. Just a directive. This isn't the 1st time this has happened. I don't agree with this because there were THREE staff standing at the front desks (unoccupied). Why do you make customers stand in line at a kiosk when your staff can assist your customers making it a more convenient experience??? Terrible customer service. read more

THEY DONT STAND BEHIND THEIR SERVICE - Mailed very important docs from this UPS store and guarantee delivery. My docs were never delivered and tracking was stopped in Sacramento and now neither I or the staff or manager at the UPS office on Hillcrest ave Antioch could locate the 2 packages. I explained to staff I needed proof. They couldn't help. Told me sorry there's nothing we can do. I asked for the 47.00 to be returned as they guaranteed my delivery. Nope wouldn't provide any return either. I will never ever use this site again. Even the post office told me not to use them. read more

Don't go here to drop off your Amazon packages. Make sure your box is taped and sealed otherwise they sell you tape. Customer service is terrible and rude. It's all in the way you say things. Even for items which that clearly say no box or label needed. I would go else where or if you do make sure whatever return option you choose you still package up your item. read more

The customer service is horrible here. There was a line out the door, one lady helping customers, another guy shuffling papers around, and another guy just walking back and forth not acknowledging the customers until a woman in line said we need more help. Then someone else started helping. read more

Went into you at UPS waiting for someone to help me and the guy behind the counter took the one that came up behind me and didn't take me first Until I said something that was rude so he stopped and took me read more

Taking there sweet time no reason why it should take 30 minutes to ship one shirt especially when you got workers just watching

They have excellent service and friendly and their knowledge is abundant ! I go there for all Amazon returns too!

I was last in line and thought it would take forever. I watched Mauricio, the employee help people copy forms, create labels and ship out mail, explain shipping details, while smiling the whole time. I didn't have to wait long and after helping five people in front of me, he was still smiling and so helpful. This is the type of service you'd see back in the day,.... Thank you Mauricio. read more

Well. I've been standing in line for 15 mins with 3 employees working but only 1 employee helping people. While the other 2 men let the line build and they hide out in the back not helping anyone. read more

Courteous, knowledgeable and friendly service. The agent applied additional tape and a-fixed the shipping label before sending the package to it's destination. I was in and out in 5 minutes. read more

I love the self-service area for my returns and pre-labeled packages. Convenient hours too.

I went to drop off my already label packages been for years the owner was very rude made me stand there while he spoke very rudely to an employee told me tape is $4.50 for a small box I've never been charged for tape it would only need a small piece at that.He was so aggressive and rude!! I will never be back!! This only gets a star because yelp makes you!!! read more

The attendant was very helpful and nice at this location. She offered to tape my box to reinforce it for the journey back. It was easy to make my return from an online purchase that didn't work out. read more

This UPS store Manager: Gabriel Ngozi Chilaka charged me $5.00 dollar to scan one document to my email. FedEx charges about $1.26 per page. What a rip-off. Never going back there. read more

The UPS Store - Charged $5.00 to scan one page to email. Rip-off - Shipping Centers Near Me - Antioch, California

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By far, the rudest, absolute rudest location I've ever been to. The owner was right in front while he was being rude to me so I would just would never spend my money here again. Good luck. Hope you guys close down. read more

Probably won't go back here again after today. I don't appreciate being called a name to my face after I apologized for my own frustration and following the directions of my previous UPS interaction for Amazon returns, and the Amazon return itself. Incredibly rude and belittling behavior. read more

The owner of the store is not friendly at all. Also this location is not full service like many other UPS STORES they wld not take a small box for USPS to take, they only take things in envelopes never heard of that! They get 2 stars because the employee gave me great customer service. Will not be returning to this location. read more

DONT BRING YOUR AMAZON RETURNS HERE! I brought in a return and it never made it back to amazon. I never got my refund. Drive further and go to Kohls! I was helped my the Asian gentlemen whom was very busy but maybe you shouldn't multi task if you don't know how to. I'm out $30. Such a waste of time. read more

I've been coming here for almost two years and have had such pleasant experiences with the workers. I've never had issues until tonight when dealing with the owner. I am taken back by how RUDE he was. I made two trips to have my packages sent back because he told me Two QR codes cannot have one package. All he had to do was scan it but he insisted I leave and repackage my items and come back. So I did that. Came back and he told me again I had to fix my items to only have one Package because the QR code was the same!!!!! He completely dismissed that he was wrong and was condescending! I cannot believe how he treated me, like I was garbage and had no clue what I was doing because of his mistake. I will not go back here and tolerate his behavior. I'm going to pray for him, that someone brings him some peace so he doesn't have to be so damn mean. read more

$2000 package delivered here under my name only, signature required. They allowed a "ZOE" to sign for and take package, then UPS closed claim reason "delivered and signed for". Now working with retailer and Antioch PD to resolve. read more

Came in today because I had trouble with a package delivery & the general UPS customer service over the phone wouldn't help me, and Mauricio provided TOP NOTCH service! Really listened and went the extra mile. read more

UPS is a joke. The owner of this store Saagar Sharma, does not stand by the delivery promises UPS sells us. They sold me 3 day delivery after listening to my need. After UPS lost my package and did not deliver on time they now refuse to refund my money. I feel sorry for the manager over there Laura. I guess they are so under staffed at the stores Saagar owns this poor woman is running around between two stores. She first told me she would refund my money. After telling me they would refund my money because UPS clearly failed to deliver the package, Saagar tells her to tell me UPS is not guaranteeing their deliveries. So they will not refund. Now this poor woman is a lier. She lied to me multiple times. Don't use UPS if you really need the package delivered. read more

After going to this location over a year, even recognized by staff, I will no longer be a patron to this location. For that matter, after a call to UPS Customer Service, a patron to UPS. There is no policy to refuse service from hostile patrons or any action unless it is directly to the store staff. The policy is do nothing for their own patrons when another customer is clearly hostile. I patiently waited in line (the only one in a line) while two others were clearly on a computer in the store while another man was being helped in the store. When the staff directed attention to assisting me (clearly next in line), one of the women stepped up and said I was clearly not next. If so, why would the employee clearly recognize serving me, the person in line. Yes, this individual is lacking in many aspects. She continued to voice her attitude while also talking to the staff. It is too much to ask the UPS staff to refuse service and just allow a customer to treat another patron as such. It is ashamed we have to allow and accept this hostility from anyone. As I stepped back in line, this came to mind, and I told her she did not need to have the attitude or be rude. As she continued, I chose to leave the store because of her horrible attitude, the rude customer followed me to the door. All this because you stood in line, or someone is just simply a rude person. The point of this review... whether in any moment you are just in recognizing and refusing to accept this hostile behavior while in the/this UPS store, you are the one that is not protected. Patron this location or UPS at your own risk. Unless the staff is confronted, they continue service, and you are on your own to accept your experience or call the police. Good luck! read more

I always dreaded going to any ups store until I discovered this location. There is never a line, the staff is always helpful and friendly, plenty of parking; great store all around. Whoever manages this place is doing an awesome job! read more

Very friendly service. Have come in here multiple times for drop offs and they are pleasant and have great customer service. My husband also comes here and says they always have great attitudes and they know him by name. read more

Confetti drop! :) First thing I noticed, it was clean and very air conditioned which was nice. Went during peak hours and there was no wait or big line! Woot! There was one person at the computer and another customer just came in behind me. I told the guy I just needed to print out a return label. He gave me instructions on what to do and also quoted me the price on the spot. I said ok and he answered lady's question at the computer fast and took care of my transaction, put the packing slip on and was done! So fast and easy with no complications. read more

I have dropped off packages several times now and all I can say is the clerks behind the counters are very pleasant and courteous. I am also planning to rent a mail box there too. Not to mention, this place is clean and orderly. read more

Great location, staff is awesome , no long lines easy to park right in the front of the store. They have anything you need from shipping perspective, prices are great as well. I recommend this UPS location to everyone, skip the long lines at the USPS buildings. read more

I went to the store to get passport pictures for my parents. Great people with great attitude. The manager and all the employees are very patient and very friendly. The management has a great sense of humor which makes this location a fun place to go. I will definitely go back and highly recommend this place to all my friends. Thank again for all the help and hard work. Tina read more

This is the only UPS store for me and my family, aye I love the customer service we always receive when we patronize there, we know the owner and he's the greatest, I would love to sit and talk to him about Africa the homeland. read more

My wife and I both frequent this location since moving to Antioch. The representatives are very professional and helpful. The store is also very clean and the owner is a fantastic guy. We will always support this business as long as the owner and staff remain in place. Thank you! read more

I would give this store 0 stars if it were possible. Coming to the store, which was my mistake. I came back due to the convenience of the area I was in. Both visits have not been pleasant. but let me focus this review solely on today. I came in to make a copy of my ID in black and white. The clerk makes the copy for me, but does so on the darkest setting possible. Needless to say, you could not see my face except for my eyes and mouth. I asked to see the copy before purchasing. The man, was hesitant, but showed me. I explained to him that I needed a new copy because the one he had made was too dark. He explained to me that I asked for a black and white and that's how they come out. I have experience with copiers being an Admin Assistant, so I know how to adjust the settings for black and white copies of ID's. I explained to him that the brightness and darkness could be adjusted and he told me no, that he needed to ask his manager. I told him if he couldn't do it, not to worry and I can go somewhere else, but he ignored me and goes to the manager. The manager said the same thing he did. I explained again that I have experience with copiers and told him that it could be adjusted. As I apologize to the customer the manager was helping for interrupting her service, The manager immediately got up and told me to calm down. He adjusts the brightness to the brightest setting and is about to make a copy, when I look over it and I told him that it's too bright and needs to be darkened a bit more. The manager says no and continues to talk over me. At that point I let him know that I was just going to go somewhere else to make my copy and reach out to grab my ID. The manager does not release my ID, and instead holds on to it tighter so I could not take it. I ended up having to pull it pretty hard for it to slip out of his hand because he was not giving it back. That behavior is completely unacceptable. How are you refusing yo give me back my ID with my personal information on it. Horrible customer service. They need better employees and management. Also a few trainings on customer services and how their equipment works would help. read more

The man in the front desk was very helpful. He had excellent customer service and went above and beyond! Very clean and organized store.

Beware of mailing anything of value from this location.My items were tampered with and didn't show up in tact on receiving end. Though I can not prove the tampering was done in the store , Coincidentally it is the only time this has happened to me and the only time I used this location.What I can say is after a discussion with the management of this store about this matter , He promised to review his video surveillance tapes and call me back,That never happened. read more

I have never experienced such rudeness before! I can not believe the way I was treated, talked to and laughed about by a male employee at this location and in front of other customers! Just because I had a question! No way to treat someone!! I am in shock! read more

Very outgoing employees and owners. Skip the long line from from public postal service. Come private it's faster.

Very friendly service. Faith, the employee who helped me provided excellent service and made sure I didn't have to make another trip back to the store. If I ever need to mail anything out again I will definitely be back to this UPS Store. read more