Andre is the Best! I needed my Samsung phone cleaned and it was done in a timely manner. My phone…read morewas returned to me in perfect working order. In addition, I was given information on how to avoid the problem I had with my phone in the future. I would recommend the Garrison MD location with Andre to anyone who has a problem with their phone.

I am grateful to Ryan and Andre (UBREAKITIFIXIT/Asurion, Garrison, MD) for diagnosing and fixing my…read moreSamsung 2025 Galaxy Plus camera (I was getting those frustrating "Camera Failed" error messages). They explained everything, were very responsive, and stayed late to return a properly working phone to me. I also appreciated their honesty and transparency provided to me and other customers. From my experience, I believe your devices are in great hands with them!

It was a pretty good experience getting my phone fixed. It took a bit longer then I was told, but…read morethey did get the job done.

Competitive rates. Prompt service. Friendly service. Would absolutely come back for any tech…read morerepairs.

I'm giving four stars for the young person working there. There store is small, typical of a Boost…read moreMobile store but the patience of the worker there was a pleasant surprise. The cost is outlandish when comparing pricing online but it's not specific to this location. This is for all locations which many customers may not be aware of. Parking is severely limited in the direct area but the plaza has many shopping options. I'd suggest parking in an open area as some people were posted in areas that lend to unfortunate circumstances for the unaware.

Walked in quite flustered. My phone had just broke and I got a new one with boost mobile Jocelyn…read moremade the whole process go smooth and hassle free. Great experience!

After looking up several options for repairing my cracked iPhone screen, I decided on iCracked,…read morebased on their reviews, prices and convenience. I set an 11:30am appointment using their website. It was very simple and I received a text right away to confirm my appointment. My tech, Hassan, text to say that he was going to be there around noon. I was fine with that. I appreciated him giving me a heads up that he would be late. Well he showed up closer to 12:25, which made me nervous because I had a 1pm meeting. Fortunately he was able to fix my phone very quickly, and from his car! He allowed me to test it out, explained what voided the warranty and answered my questions about recommendations for a good case as well! He was very nice, professional and I think he did a great job! The only reason I knocked a star off is because he was a lot later than he said he would be. Other than that, A+! Thanks again!

They charge reasonable prices for sentimentality. My phone met an unfortunate death while on…read morevacation, and Apple's not-so-Genius Bar said nothing could be done. God bless Yelp's tracking algorithms, as iCracked popped up as an ad after several fruitless Apple store visits. Enter Anthony Alvarado, who priced out my different options, detailed what was possible vs unlikely, kept me updated on progress, and was easy to coordinate with on pickup and delivery prior to a holiday weekend. He also outlined what would be necessary to completely revive the device, along with the cautionary disclaimer of a shortened lifespan should I ever choose that route. I had to give him my passcode for data retrieval, but it ultimately wasn't a huge risk to me since I'm too paranoid to store credit card information on my phone. Credit card payment of the agreed-upon estimate was accepted upon completion via Spark Pay, though cash and Paypal were also kosher. I'd definitely use their techs again if I ever crack a screen, since their cost for that is comparable to AppleCare without having to shell out upfront when buying a device.

Ive come in here before for a replacement battery for vehicle key fob…read more I have 2 vehicles that now need replacement batteries in the fobs. I was not aware that they have a lifetime battery swap out per key fob but if you have 2 fobs per car make it make sense. Lol. Just swap the batteries and bring in the one that is causing trouble. The batteries are $9.99 so $26.99 makes sense for a one time fee for life. I was speaking to the very nice and knowledged Olivia and she not only changed the batteries out but informed me of all the money saving options as well as setting up for the key fob addition with a coupon that will make it under $200. Im coming back as the dealership is $500+. They are super nice and customer service is my thing. In addition, this store has more then the name.

Had the battery I needed. Sales girl was on her game. They have a big selection of different brandsread more

Installation was seamless. Happy with their service. I would recommend their service.read more

Buyer Beware Our…read moreexperience with The Big Screen Store and its President, Jason Brager, was extremely disappointing. We purchased two Parker House "Parker Living" genuine leather chairs, and one arrived with puckering leather on the arm. Despite repeated requests, Mr. Brager refused to send anyone to inspect the chair, replace it, or offer a refund. His communication was combative and unprofessional throughout the process. Only after several days of continuous emails and filing a dispute with our credit card company were we able to secure a full refund. I also reached out to the furniture manufacturer, and they confirmed that it is not the quality that should be expected. Be aware that this company is not customer-friendly. Their approach seems to be to wear customers down and keep as much of your money as possible. Mr. Brager even stated that used floor models are the "barometer" for new furniture quality--meaning if you see flaws in a used floor model, you should expect the same flaws in your brand new purchase. We would never do business here again, which is unfortunate since we were long-term customers purchasing more than 6 high-end televisions and a leather Palliser sofa before this experience. Found this same brand/color chair at Homegoods for $399.99 without any damage, which is more than $100 less based on their "sale" price plus delivery! Jason B. - we already took our business elsewhere to buy new chairs and a TV this week. Thanks for the advice! Do you think the two pictures of the chair I got look like the pictures in The Big Screen Store email?